No security guards, that makes me uneasy. After 9/11, hospital security is a MUST. The ICU doctor was dismissive, rude, and extremely uninterested in helping me and my family
About Allen Hospital Counseling Center and EAP
Allen Hospital Counseling Center and EAP is part of the UnityPoint Health network of integrated care centers. It’s situated at Waterloo within Black Hawk County in Iowa. This network of clinics serves nearly eight million people annually across Iowa, western Illinois and southern Wisconsin. They provide safe, customized and coordinated care that fosters improved wellbeing among residents of the community where they serve.
Hope and Healing in Downtown Waterloo/h3>
The location is part of a small urban setting close to downtown Waterloo and just a mile southeast of Riverfront Stadium & Waterloo Riverwalk. They may extend services to nearby Cedar Falls, Waverly and Cedar Rapids. MET Transit operates bus routes in Waterloo with stops near the location. This makes access easy. Rideshare like Uber is available as well.
Employee Assistance Program for Long Term Success
Something unique that the facility offers is an Employee Assistance Program or EAP. This program supports employees dealing with personal or work related challenges. This may range from substance use issues and anger management to job stress, anxiety and depression. Allen Hospital EAP offers confidential assessment, short-term counseling and referrals to treatment programs when necessary. Their EAP counseling for substance use may involve individual or group sessions. Proven methods like cognitive behavioral therapy and motivational interviewing may be used to help employees recognize problematic substance use and develop healthier coping strategies.
You’ll develop skills to manage anger, work stress, family conflict and trauma, which may play a role in your substance use. Emphasis is placed on providing early intervention, reducing workplace impact and connecting you to further treatment if needed. Allen Hospital EAP is staffed by friendly experts who can guide you through the process of recovery. The cost of EAP services is normally paid by your employer.
Latest Reviews
I would NOT recommend Allen Hospital mental health unit to anyone. Treated poorly. Was put in an isolated room and forced medications. Told me if I didn't take meds I would be forced to have a shot. I discussed this with patient advocates and directors, only to be told sorry for your experience. Let's talk about how they violated hippa with a long standing patient there. When I arrived in ER as they determined if I should be inpatient. One of their nurses came up from unit and shared with me about the autistic guy on unit. And with my history of being brutally beat by another autistic guy they wanted me to be aware. Why would anyone tell a patient about another patient. Like they already expected me to just tolerate anything that may be done to me. Nope. That's not how it works. Come to find out. They also falsified my medical records and stated that I was aggressive. That's untrue. I was not in the capacity to be aggressive toward anyone. Suppose it's easier to lie than to hold people accountable for their actions and unprofessionalism. I feel bad for the other patient who had their info disclosed to me. They don't have anyone to advocate for them. But once the proper investigations happen, hopefully someone will advocate for his rights too. Good luck.
Honestly, I m very disappointed with the way that I was treated in the OB office today. The midwife was in my room for maybe a total of four minutes couldn t tell me exactly what my son s heartbeat was and didn t wanna answer any questions like I understand. You have patience upstairs, but if you re going to be in my room and take my appointment and have me on your schedule, you need to pretend like you care for the time that you are in my room And if you don t have time for that, reschedule my appointment. I would like to be treated like a priority when I m in the officeThis is the second review I m leaving on the hospital about the midwives and honestly, I would leave zero stars for them. If I could the midwife Kalia (At this point, I don t care to spell her name, right ) and the labor and delivery nurse McKenzie have horrible bedside manner and are so terribly rude. They talk about you an appointment no it s like you re a child like you re not gonna read the appointment notes They will all but tell you to kick rocks with no shoes on. Not only are they rude and disrespectful they will miss gender you the entire appointment not only to your face, but in the appointment notes as well
Response from the owner1 week ago
Your feedback matters to us, and we re here to listen. Please call our patient advocate at (319) 235-3567.
I have been attempting to get some itemized billing from the CBO. For 5 days now. No one ever answers the phone. After leaving a number, they say they will call me back. That was 5 days ago. Terrible customer service. My request is time sensitive, so I m quite upset by this run around. Get your care somewhere elseThis is into addition to above review. Their answer was to call the CBO office. Are you crazy? Why would I call them, have to leave a message and then they return the phone call a week later. So just to review- I requested the billing statements 6 days ago. Called again today, they have no record of my request from last Friday. So u request again. They tell me I should them yet today. Why now is it today bateau if 2-4 days. It should only take a couple clicks to send to me. Been since march 3 and today is the 11th. Very very poor care. But they can certainly take my money in a hurry
Response from the owner1 month ago
Because of patient privacy laws, we re unable to chat about specific cases publicly. Please contact our Central Billing Office at 1-844-849-1260. For call center hours or to pay your bill online check out: http://ms.spr.ly/6264qMnFi 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.6 / 10
Gallery
Location
Accepted Insurance
Medica
Other Forms of Payment
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient Clients in inpatient rehab reside at the treatment facility for the duration of the program, which may range from two weeks to more than 18 months, depending on unique needs and the program's design. Inpatient treatment typically consists of extensive addiction counseling, which may include CBT, DBT, RBT, and motivational interviewing. Clients may also engage in recovery-focused life skills training and/or evidence-based complementary therapies, such as massage, meditation, and experiential therapy.
Aftercare Support Rehab aftercare programs support clients' reintegration into their home, workplace, and community following inpatient and residential treatment. They also promote long-term recovery for clients who may no longer be receiving outpatient treatment. Rehab aftercare services encompass a wide range of modalities and often include various medical, mental health, and social service programs. Case managers and care teams develop clients' customized service plans based on the client's evolving needs and recovery goals.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Amenities
-
Private Setting
Staff
Scott Kizer
President & CEO
Sarah Brown
Chief Nursing Officer
Pamela K. Delagardelle
COO
Mike Heinrich
CFO
Dr. Gregory R. Johnson, MD, SFHM, FAAFP, FACP
Chief Medical Officer
Jessica Meisner, SPHR
Chief Administrative Officer
Josh Rehmann, DO
Chief Medical Officer
Contact Information
(319) 235-3550 
212 W Dale St
Ste 100
Waterloo, IA 50703
Get Help Now - 319-214-9513
Sponsored Helpline
Sponsored Helpline
Fact checked and written by:
Chika Uchendu
Edited by:
Courtney Myers, MS
Rehab in Cities Near Waterloo
Back to IA
