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Woodland Springs

15860 Old Conroe Road Conroe, TX 77384
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Woodland Springs TX 77384

About Woodland Springs

Individuals can schedule an assessment at any time of the day and by phone or chat. One thing I like about this location is they make getting an assessment convenient by allowing it to be done in person, over the phone or through a video chat. When the assessment is completed, a customized treatment plan will be recommended.

The facility treats addictions to alcohol, prescription drugs and illicit drugs. They also help patients who have co-occurring disorders by treating both addiction and mental health issues at the same time. Depending on the substance that a patient uses, they’ll be provided with medication to help with withdrawals and reduce cravings.

Some patients may require up to 10 days in detox if they’re dealing with addiction to substances such as benzodiazepines or alcohol. Once a patient is stabilized then they’ll start receiving group, individual or family therapy.

The therapeutic approaches that are offered include motivational training (MI), cognitive behavioral therapy (CBT) and dialectical behavioral therapy (DBT). These approaches are designed to help patients recognize the dangers of addiction and to develop new ways of solving their problems.

Additional services that are provided at Woodland Springs include education and skill building and alumni support groups. The alumni support group is a space where patients can talk about the challenges they are facing with recovery and get connected to community resources that can help maintain their sobriety.

Facility Overview

Bed icon 96
Number of Available Beds

Latest Reviews

Don Morris
1 week ago on Google
1
This place is teeming with incompetent personnel, from the admissions desk to the inpatient support staff. My son was released from WSMH two months ago, after spending 14 days there. He had shoes on when admitted, but was released in hospital socks. His Sketchers were nowhere to be found. Thanks to Brianna the patient advocate, they have yet to respond to my request for a pair of replacement shoes. I don’t expect a reply from them. They probably need the money more than I do.
Response from the owner1 week ago
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 346-337-0196 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
Damian Snow
1 week ago on Google
1
Bad place….the staff are malicious and terrible to patients….Watch out….
crystal arnold
2 weeks ago on Google
5
My daughter has been suffering for years not being properly diagnosed to the point she started self harm. Her pediatrician was out of options that he could help her with and suggested a facility called cypress creek. It was like taking my daughter to jail once we got inside the place. There were so many locked doors and it except for the bars it was like a prison the patients and the staff included. My daughter called me the next morning scared out of her mind. I went and got her and took her to Woodland Springs after hearing how much they helped a friend. When we first got there the place looked very nice and when you went inside it was warm and inviting. The staff was all super nice and helpful. I watched them take care of other patients that were coming in from hospitals and deal with visitors bringing stuff for other patients. My daughter was told she did not need to be inpatient and would be part of their php program. Our first day was a lot of paperwork but everyone was doing their job. She has been going for almost 2 weeks now and the staff have been amazing. They have been going above and beyond trying to get my daughter what she needs with the insurance company fighting everything. They don't want to give her the medication that was prescribed they want her to be a lab rat. No she has been on over 20 different medications already just give her what she needs. They are making everything way harder than it needs to be, but the staff has been doing everything they can to fight for my daughter and get her the medicine she needs and the care she needs now that she has finally been properly diagnosed. We live 2 hours away as there are no facilities like this in our area and they even made sure we got information on a reimbursement program to see if we could get that to help with expenses. I wouldn't take a family member or friend anywhere else but here with the kind of care they have given to my daughter and the kindness and respect they have shown to the both of us.
Response from the owner1 week ago
Hi Crystal, thank you for sharing your experience. It is our honor to provide quality care. -- Amy B.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.4 / 10

Accepted Insurance

Woodland Springs works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

24-hour icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. The length of stay at the detoxification program is determined according to the specific needs of the patient.

aftercare iconAftercare Support

Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

heart-hands iconIntervention Services

A drug intervention in Texas may be necessary if your loved one is in denial about a substance use disorder. You can partner with intervention services to plan and execute an effective intervention that educates your loved one about addiction and encourages them to get the treatment they need. Many rehab centers offer intervention specialists who can facilitate the intervention and help with a seamless transition to inpatient rehab for treatment.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
child-program thumbnail image

Child Program

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting
  • hiking iconHiking
  • weight iconGym
  • basketball iconBasketball Court

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 613836

LegitScript has reviewed Woodland Springs as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in November 2019

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Building icon

15860 Old Conroe Road
Conroe, TX 77384

Fact checked and written by:
Eric Owens
Edited by:
Courtney Myers, MS

Rehab in Cities Near Conroe

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Reviews of Woodland Springs

2.6/5 (275 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (275 reviews)
Don Morris
1 week ago
1

This place is teeming with incompetent personnel, from the admissions desk to the inpatient support staff. My son was released from WSMH two months ago, after spending 14 days there. He had shoes on when admitted, but was released in hospital socks. His Sketchers were nowhere to be found. Thanks to Brianna the patient advocate, they have yet to respond to my request for a pair of replacement shoes. I don’t expect a reply from them. They probably need the money more than I do.

Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 346-337-0196 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
Damian Snow
1 week ago
1

Bad place….the staff are malicious and terrible to patients….Watch out….

crystal arnold
2 weeks ago
5

My daughter has been suffering for years not being properly diagnosed to the point she started self harm. Her pediatrician was out of options that he could help her with and suggested a facility called cypress creek. It was like taking my daughter to jail once we got inside the place. There were so many locked doors and it except for the bars it was like a prison the patients and the staff included. My daughter called me the next morning scared out of her mind. I went and got her and took her to Woodland Springs after hearing how much they helped a friend. When we first got there the place looked very nice and when you went inside it was warm and inviting. The staff was all super nice and helpful. I watched them take care of other patients that were coming in from hospitals and deal with visitors bringing stuff for other patients. My daughter was told she did not need to be inpatient and would be part of their php program. Our first day was a lot of paperwork but everyone was doing their job. She has been going for almost 2 weeks now and the staff have been amazing. They have been going above and beyond trying to get my daughter what she needs with the insurance company fighting everything. They don't want to give her the medication that was prescribed they want her to be a lab rat. No she has been on over 20 different medications already just give her what she needs. They are making everything way harder than it needs to be, but the staff has been doing everything they can to fight for my daughter and get her the medicine she needs and the care she needs now that she has finally been properly diagnosed. We live 2 hours away as there are no facilities like this in our area and they even made sure we got information on a reimbursement program to see if we could get that to help with expenses. I wouldn't take a family member or friend anywhere else but here with the kind of care they have given to my daughter and the kindness and respect they have shown to the both of us.

Response from the owner
Hi Crystal, thank you for sharing your experience. It is our honor to provide quality care. -- Amy B.
Rainy Marie
2 weeks ago
1

If my daughter attempts suicide today, I will be opening up a malpractice suit. I called to see if they had a bed available, a kind lady told me yes. I drove 40 minutes and met with a stone faced social worker who basically decided she wasn’t a risk to herself and said they ‘don’t have beds’. She couldn’t care less what was happening with my daughter. I’m a LPC myself and I’ve never met someone so cold and seemingly heartless. There may be providers here that truly care about the work they do, but I unfortunately did not meet them.

Kylee Adkins
2 weeks ago
1

Hello my name is kylee. I was a patient in this hospital last December. I was placed in the sunrise (kid/teen) unit. PLEASE do not send your kids here. The nurse assistants are so incredibly rude. They would cuss at other kids when frustrated. Even threatening to "beat their ass" for acting up. Given that this is a facility that "helps" people in psychosis, substance abuse, and other mental disorders you would think they would be kind and supportive but they are the opposite. They make it obvious that they are there for a check. This is simply just babysitting to them. They had us waking up at 7 am which isn't to bad but being a teenager, I didn't want to get out of bed just to go sit in a cold lunch room and eat stale cereal paired with rubbery eggs so, they persisted but i wasn't having it. The woman waking me up then proceeded to pull her rape alarm not even 6 inches away from my ear. Having extreme anxiety and PTSD with loud noises i was very scared of the loud screeching noise coming from her lanyard. Thinking there was an emergency or someone hurting themselves in the unit, i sat straight up. After i realized what had happened i walked in the living room area where they had us hang out so they could keep their eye on us. The woman that pulled the alarm was standing in the nurses station with another one of the nurse assistants laughing. she then yelled "Did i make you mad, kylee" with a grin on her face. i filed a complaint. Yet, there she was the next day in the same unit. They do not do anything about any situation if it doesn't get them in legal trouble. They will do anything to get you to be calm and shut up. If anyone, including myself, had a panic attack they wouldn't say anything they would simply look up and then go back to whatever they were doing. If you are not physically hurting yourself or others they don't care. One girl who was in there started screaming and crying saying "you only care when u hurt myself" " i have to hurt or you won't care". She ended up putting a hole in the wall from banging her head against it. She was later restrained and then sent to another hospital. They simply WILL NOT CARE unless you are harming yourself physically. EVERYONE in the entire unit was given a pill that helped with their anger and a sleeping med even if they weren't diagnosed with anything anger related. After I got out, I was taken off of almost all of my meds. Most of them being meds i didn't even need in the first place. All because they wanted their job to be easier. THEY DO NOT GIVE A SHIT ABOUT YOUR KIDS PLEASE STAY AWAY!!!

robert fuqua
2 weeks ago
3

I am thinking of having outpatient ECT procedures administered here. After reading all of the poor reviews I am having second thoughts..,

Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 346-337-0196 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
Livy
3 weeks ago
1

I was admitted here 2 years ago, and I had the worst experience. I was put in the teen inpatient area with a girl who had a history of SAbusing the other girls. I was a victim of her actions and threats, I reported this to multiple technicians, and they stated, "We will write this down and take action." The techs did not even write anything down or report the situation. They held me in the facility for longer than needed. Thankfully, my gurdian took me out and applied legal actions against this hospital.

Levi Webb
3 weeks ago
1

I was admitted here four times over the course of 3 years, and it has gone downhill quickly. I was in the inpatient unit known as sunrise (which is the unit for minors) and it was far from welcoming. The staff here do the complete bare minimum, if not worse. Nurses rolling their eyes when you ask for medical assistance, people that are group therapists pushing religious beliefs and hate on you. I personally deal with religious trauma, so you could see the issue with this. As a trans minor myself, the staff completely ignored my prefered name and only referred to me by my legal one, under the excuse that they had to refer to me by it legally. However, there were multiple other patients in there that went by nicknames and the staff didn't even bat an eye. On a more serious note, there was a patient here that was having seizures and the staff did completely nothing about it. I literally had to yell at them to get them to do anything, and they kept brushing me off, saying that their blood pressure was normal despite them being unresponsive. Your patients should be your top priority, not seen as an inconvenience. There are a lot worse mental hospitals in the area for minors, but I highly don't recommend this one. There were only a few staff that genuinely cared about the patients, and they're the only reason I managed to get through it without going insane. Special thanks to miss Lydia (not sure how to spell it) but you genuinely helped me through a lot :]

Randall Dettling
3 weeks ago
1

Staff were incredibly rude to my wife as I was having a breakdown of rage and psychosis. They weren't too much better to my aging 76 year old father who took the time out of his sleep schedule he's been on for 40 years. I wouldn't bring a stray dog to get help here

Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 346-337-0196 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
Stefani Hyde
4 weeks ago
4

So I figured I would write a review because I know there are so many parents out there who need guidance when it comes to having to find a place to put their children in a time of need. We have a teenage daughter that in the past has been traumatized when having to be placed in inpatient. This time was different. We came on a very busy night so it did take us about 9 hours to get done, but honestly it’s pretty typical. The staff was very nice. My daughter especially loved Ms. Lydia who she thought was the nicest lady. They had pet and music therapy. It was different than our other place where we could see her everyday and then here it’s twice a week. Which in all honestly probably was for the best. They have multiple times a day to be able to call and you can call anytime to talk to them. The phones sometimes would not work properly so that was not ideal, but still they would figure out a way to let them call. There was one PA that was being unpleasant with the girls, but as soon as they told the nurse she was immediately removed and did not come back. Also, they keep the boys and girls separated which was amazing. It was very hard for us to find a place to where we felt she would be safe and know she would not be traumatized as she has in the past. This place did that for us. She was even having a good time. They had karaoke, movie night, group therapy sessions, snacks anytime. The rooms and bathrooms were also very accommodating. The cafeteria was big as well. The facility was a nice place with plenty of lights where it wasn’t gloomy. I can’t speak for everyone, but in our experience we are so thankful we took her here. It was a night and day difference to what we were used to. We don’t regret in anyway taking her here. Hopefully we won’t have to ever again, but if we did we would come back here without a doubt. They did what their job was and that was to keep her safe and comfortable until. So I thank everyone so much and especially Ms. Lydia. We also had a encounter with Ms. Chantel for one day and she was so sweet as well. I hope this helps someone.

Response from the owner
Hi Stefani, thank you for sharing your experience. It is our honor to provide quality care. -- Amy B.
Haylee Gillen
1 month ago
1

My mother had stayed a week at this facility and when I sent her some clothes and books they did not give her all the items. And during her discharge when she asked for the rest of her items they claimed they did not know where they were.

Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 346-337-0196 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
Johanna Drealtor
1 month ago
1

I called just now, August 8 2025 at 9:00 PM the lady was catastrophically rude from the first hello!? This facility is 5minutes away from my house and I will never recommend it. I guess the reviews don't lie and even though management sees it they fail at making changes. Too bad!

Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 346-337-0196 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
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