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Kingwood Pines Hospital

2001 Ladbrook Drive Houston, TX 77339
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Kingwood Pines Hospital TX 77339

About Kingwood Pines Hospital

If you come to this rehab for drug and alcohol addiction you’ll probably start with their detox care. This is a medically managed detox where you’ll have access to medical care around the clock to help you through your withdrawal safely and as comfortably as possible.

After detox you’ll likely move into the inpatient treatment program. During your program you’ll explore and understand the underlying causes of your addiction and you’ll learn how to maintain your recovery. They’ll help you get to a point where you’re stable in your sobriety and have all the tools you need for lifelong success. You’ll even have family therapy sessions throughout your program to help you and your family work together as a team for your health.

When you’ve completed your inpatient treatment they also offer outpatient treatment and aftercare to help you transition into living independently in recovery. Aftercare is mostly group therapy where you benefit from not only counseling but peer support too.

What’s particularly unique about this facility though is that they offer treatment for clients of nearly any age. That includes kids and teens as well as adults and seniors. Addiction doesn’t have age limits and at this hospital treatment doesn’t have age limits either.

Facility Overview

Bed icon 116
Number of Available Beds

Latest Reviews

Shelley Singletary
1 week ago on Google
1
I have been trying desperately to get my daughter out of this place. It’s like a horror movie. She’s been there for 4 days and not one doctor or counselor has talked to me despite me asking until today. I finally got through to a therapist. She actually asked me why my daughter was there. I thought she should have either read her file or called me 4 days ago. I don’t know if a doctor actually works there because he refuses to speak with me. I asked for a 4 hour release two days previously and nothing was documented. I have left messages and my daughter has requested help from the child advocate but nothing. They have tried putting her on medications and have refused to give her the medication she’s been on. They tried having her sign a treatment plan to keep her there longer without notifying me and they got upset when she refused. My daughter has no prior issues with school, medical illnesses, hospitalization, or counseling. She is in 504 and AP classes and she thrives in her normal life. I took her to the ER for help and after a misunderstanding it has led to this. Now the doctor refuses to release her. I can’t believe this is happening in America.
Response from the owner1 week ago
Thank you for taking the time to reach out to us. We take your comments very seriously and would like to learn more about your daughter’s concerns. So that we can better assist you, please provide us with your daughter’s full name and location in our facility by visiting http://www.kingwoodpines.com/contact-us/. Again, thank you. We hope to hear from you soon.
Emily Nerre
Reviewed on 08/13/2025
1
rude and uncommunicative staff. They took away my sons phone privileges (only contact with me), cafeteria privileges, and gym time because he refused bloodwork which i had already cleared with the nursing supervisor. He begged to come home. They wouldn't discuss his treatment plan with me. No individualized therapy like they promote. And now I have a CPS case for removing him to take him to Texas Childrens Hospital. He was not allowed to go outside for four days the entire time he was there. Jenn the therapist from Group Therapy is nice. The nurse Mary at intake is nice. Everyone else is awful. I spoke to two supervisors Bernice and Brian and I doubt any improvements will be made. Not at all a therapeutic or healing environment
Kristell Penn
4 weeks ago on Google
5
After having a situational crisis I found myself needing assistance from Kingwood Pines. From the moment of intake unit 300, Loretta and Sebastian to name a couple names treated me with dignity and respect. Felicia was excellent in helping me separate myself emotionally from the situation, take a breath and then prepare myself to face the situation in an appropriate manner. Thank you to unit 300 and staff for your kindness and assistance. May you all have good health and peace in your lives. KP
Response from the owner1 week ago
Thank you for the wonderful shoutouts to Loretta, Sebastian and Felicia. Your kind words mean a lot to our team.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Accepted Insurance

Kingwood Pines Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

employee-assistance iconEmployee Assistance Program

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

partial-hospitalization iconPartial Hospitalization Program

Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

24-hour icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

intensive-outpatient iconIntensive Outpatient

Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance abuse treatment is available in Texas for anyone who's struggling with drug or alcohol addiction. These programs usually provide a comprehensive assessment and individualized treatment plan, and include evidence-based treatments, like therapies such as cognitive-behavioral therapy (CBT) to reframe unhelpful coping strategies, and dialectical behavior therapy (DBT) to help with emotional regulation and stress.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image

Child Program

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
program-for-women thumbnail image

Program For Women

Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual therapy offers you a confidential space to address the complexities of your drug or alcohol addiction. Your therapist guides these personalized sessions to help develop self awareness and manage stress. This promotes sustained sobriety and overall well being.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

The goal of cognitive behavioral therapy (CBT) in Texas is to change thought patterns, which leads to changes in behavior. Specific techniques during CBT can include self talk, SMART goals, journaling, and positive activities.

Treatment that takes a dialectical behavior therapy approach focuses on four strategies. Distress tolerance will help you accept and tolerate intense emotions. Emotional regulation will teach you to manage those emotions. Mindfulness will keep you in the present moment instead of regret or worry. Interpersonal effectiveness will teach you to manage your relationships.

Amenities

  • private iconPrivate Setting
  • weight iconGym
  • spa2 iconYoga Studio

Staff & Accreditations

Staff

Linda Kphhodgkins

CEO

Sharon Corum

CFO

Gary Miller

Chief of Staff

Accreditations

LegitScript has reviewed Kingwood Pines Hospital as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

2001 Ladbrook Drive
Houston, TX 77339

Fact checked and written by:
Nikki Wisher, BA
Edited by:
Courtney Myers, MS

Rehab in Cities Near Houston

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Reviews of Kingwood Pines Hospital

2/5 (401 reviews)
1
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
5
70
4
22
3
22
2
16
1
273

Reviews

1
traumatized

rude and uncommunicative staff. They took away my sons phone privileges (only contact with me), cafeteria privileges, and gym time because he refused bloodwork which i had already cleared with the nursing supervisor. He begged to come home. They wouldn't discuss his treatmen ... Read More

Emily N.
Reviewed on 8/13/2025
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
1

My son is currently there and they are not allowing him to leave . His psychiatrist told him he could leave Saturday, he was then told he would be evaluated Sunday but become his doctor did not show up the new psychiatrist told him she didn’t know him and now he can’t le ... Read More

Reviewed on 1/1/2023
Overall Experience
Date Submitted
Reviewer

Google Reviews

Shelley Singletary
1 week ago
1

I have been trying desperately to get my daughter out of this place. It’s like a horror movie. She’s been there for 4 days and not one doctor or counselor has talked to me despite me asking until today. I finally got through to a therapist. She actually asked me why my daughter was there. I thought she should have either read her file or called me 4 days ago. I don’t know if a doctor actually works there because he refuses to speak with me. I asked for a 4 hour release two days previously and nothing was documented. I have left messages and my daughter has requested help from the child advocate but nothing. They have tried putting her on medications and have refused to give her the medication she’s been on. They tried having her sign a treatment plan to keep her there longer without notifying me and they got upset when she refused. My daughter has no prior issues with school, medical illnesses, hospitalization, or counseling. She is in 504 and AP classes and she thrives in her normal life. I took her to the ER for help and after a misunderstanding it has led to this. Now the doctor refuses to release her. I can’t believe this is happening in America.

Response from the owner
Thank you for taking the time to reach out to us. We take your comments very seriously and would like to learn more about your daughter’s concerns. So that we can better assist you, please provide us with your daughter’s full name and location in our facility by visiting http://www.kingwoodpines.com/contact-us/. Again, thank you. We hope to hear from you soon.
Kristell Penn
4 weeks ago
5

After having a situational crisis I found myself needing assistance from Kingwood Pines. From the moment of intake unit 300, Loretta and Sebastian to name a couple names treated me with dignity and respect. Felicia was excellent in helping me separate myself emotionally from the situation, take a breath and then prepare myself to face the situation in an appropriate manner. Thank you to unit 300 and staff for your kindness and assistance. May you all have good health and peace in your lives. KP

Response from the owner
Thank you for the wonderful shoutouts to Loretta, Sebastian and Felicia. Your kind words mean a lot to our team.
Kayla
1 month ago
5

I thank God for placing me at kingwood pines hospital when he did because it was there I met two angels / blessings in disguise and those angels are Ms Lee and Ms Tee (tykia) they are caring sweet funny beautiful souls and both have amazing testimonies that are out of this world and even though I was fighting my darkness they always pulled me back into the light days when I didn’t want to get out of bed or eat or even live they encouraged me laughed with me and even cried with me but didn’t allow me to stay in that negative mindset for to long the helped me cope thru the pain helped me see and find my worth and love me for me unapologetically and with no regrets they are amazing and I love them for that they are there because the want to be there because they want to uplift people and they have truly calling for this type of work so with this I say Ms Lee and ms Tee (tykia) you are both strong minded compassionate and extraordinary black Queens keep shining and I love you and appreciate you always I am no longer broken inside you have both filled a void in my heart and I am extremely grateful 🩷🖤🩷🖤

Response from the owner
Thank you for taking the time to give our staff a shout-out! Hearing kind words and sentiments such as these are always so meaningful. We will be sure to forward your positive messages along to our team. Take care, and we hope you are well!
Wanda Hickman
1 month ago
1

Please keep your kids far far away from this place it is horrible. My grandson was there for 7 days and not once did he get to shower. Also one of the male staff members got physical with my grandson and pushed him up against the wall and hit his head hard. Also I found out that the bigger kids were smoking and offered my grandson cigarettes. The hygiene is horrible he came home with bed sores all over his legs from Dirty bedding that never gets changed even when it's a new kid so they're sleeping on dirty bedding that other people have slept on and they're treated poorly. This place needs to be shut down. I will be taking action against this place. But I hope all you parents please listen to me this is a horrible horrible place do not let your children stay here.

Response from the owner
Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. However, due to federal patient privacy laws, we can only discuss care with a patient or their guardian; however, we encourage their legal guardian to reach out to us directly by visiting https://kingwoodpines.com/contact-us/. Again, thank you.
Bianca Limbrick
1 month ago
1

My husband was transferred to this facility, I thought it would be a great choice but it has been horrible. My husband has been with them for 5 days now and they have not given us a discharge date. He entered the facility voluntary since we wanted him to get regulated on his medication and I'm afraid we agreed to a nightmare.

Response from the owner
Thank you for taking the time to reach out to us. We take your comments very seriously and would like to learn more about your husband’s concerns. So that we can better assist you, please provide us with your husband’s full name and location in our facility by visiting http://www.kingwoodpines.com/contact-us/. Again, thank you. We hope to hear from you soon.
Becca Dufur
1 month ago
4

I have been to Kingwood Pines hospital a few times and the reason I continue to go back to this hospital is due to the care and comfort. This time they were working on putting in a new generator so 3 of the 6 days I was there we had no electricity and no air flow so the 500 unit was very muggy and hot and uncomfortable. However, Dr. Noel is an awesome, caring, non judging and listening doctor that truly cared and helped me get my medications managed to a point I can handle every day stressors. The nurses Mr. Carl, Ms.Annabelle and Ms. Lili beth we're all awesome and quick to make me comfortable when nauseated or anxious. Ms. Tee ( Tykea ) has been a blessing in my life every time I've been inpatient on women's 500 unit where I always felt safe on her shift! Also Ms. Lee, the awesome, get you off your ass and PARTICIPATING every single day, nobody's gonna lay in bed and feel after fur themselves on her shift and I am grateful and appreciate her structure in the unit. Her and Ms. Tee are my favorites! Now the tech Madison, she's scared of the more ruley patients and is quick to disrespect and be rude to the patients acting right as some kind of power trip out seemed because she was scared to make the unruly patients act right!

Response from the owner
Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting http://www.kingwoodpines.com/contact-us/. We hope to hear from you soon.
Rafael Gonzalez
2 months ago
5

I was a patient here and I can say it was really calming and I want to give thanks to the staff in unit 300 especially Oscar and Ms. Cece they helped pass the time a lot faster

Response from the owner
Thank you for your kind words! Shout-outs like this are so meaningful to our team and we will be sure to pass your comments along. Thank you again and take care!
Zoey
2 months ago
1

I personally stayed in unit 600 adolescent girls, and the experience was traumatizing to say the least, and instead of coming out better I came out worse than before, I can’t even walk down long hallways with doors anymore or normal medical hospitals, driving past one and almost having a panic attack , I can’t even go to school without being reminded of that place, it was genuinely horrible, the nurses didn’t want to be there (except Mrs Amanda on the night shift she was really cool but I never spoke to her that much personally but she was really cool and I wasn’t really a problem I sat in the same seat everyday) anyways they wake you up really early and then vitals, and then you go do your hygiene with a deodorant that DOES NOT work AT ALL and lotion that is worse than dollar tree skincare, then the toothbrush is hard as a rock like the bristles on it are HARD and firm and my gums started bleeding because of it, and the food was crap , they did give us sandwiches like ham and cheese with mayonnaise and that was like the best dish they served, and I got Oreos once or twice so that was really good, and the cafeteria did have Dr Pepper so that was really really good the only part, and the patients were..interesting my roommate wasn’t the quietist person, and the nurses whenever they do like nightly check-ins every 12 minutes leave the door WIDE open which means all the hallway light comes inside the room and I have problems sleeping cause of the light, and I get the doors can’t be closed or something but like you don’t have to leave it wide open like you can leave a crack in it or something like slightly ajar just enough so they can do whatever reason they have to stay open and patients get actual sleep without the light, if they actually want light then they can turn the bathroom light on, or request the door being more open at night, anyways I saw a fight it brought back some trauma I personally have but that wasn’t the hospitals fault so it’s fine, another thing is I made a few friends in there one of them being this other girl my age, her name was Juliet, and she was pretty cool, however I got pulled for a “therapy session” or something and during that time she got discharged and I didn’t know she was leaving so I didn’t get to say goodbye, and I wish the staff would keep track of who’s friends with who and so if a situation like that happens again they can temporarily get pulled back to say bye, another reason I didn’t like it is because my mom had lied to put me in there my mother had claimed I was being “aggressive” and because her acting skills were good they believed her, so I technically wasn’t even supposed to be in there, in the waiting office or something I did raise my voice and cuss her out cause I hate her however that doesn’t mean it’s a regular issue or I’m the problem that means my life will be completely fine when I get away from her, however I guess it’s not the hospitals fault, however in like the waiting room I forgot the name of the nurse but she was flat out rude like she asked my parents “any therapy or something” and my mom was explaining that they were looking for a therapist with specific expectations and that takes their insurance, and when my mother was explaining what she was looking for in a therapist for me my mother had said “trying to find a non religious and accepting of LGBTQ” and I could tell the nurse was offended or something cause my mom said non religious and she immediately got defensive and said “well idk why that would even matter because religion isn’t talked about in therapy” or something when I personally have bad experiences with religion and my families religious beliefs, and they pushed their beliefs onto me and that hurt me so yes that is something that would be talked about in therapy, and for the LGBTQ part she had said “well idk about all that lgtbq (she purposely got the letters wrong as a insult) cuz they’re to young to know what they are” it was crickets like..how old were you when you figured out you were Straight?that’s not all of my experience but that’s it.

Response from the owner
Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.kingwoodpines.com/contact-us/. Thank you again.
T C
2 months ago
1

More like a jail than a hospital. Nurses are more combative than compassionate. Some..ie vets..are there for needing help with PTSD not addiction. Yet EVERYTHING is geared toward addiction not tailored at all per patient. I have PTSD and no need for a 12-step program, yet I was forced to attend and it was insinuated that I should participate.

Response from the owner
Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.kingwoodpines.com/contact-us/. We hope to hear from you soon.
Daren Black
2 months ago
5

I have been to Kingwood Pines 5 times since 2022 and I have no immediate family in this country and they are like family to me. They have helped rebuild my life when I hit rock bottom after a Divorce and in 3 short years my life has never been better with careful medication treatment and therapist group sessions thank you from the Depths of my heart (a special Thank you to Will The House Supervisor who helped me through my darkest hours

Response from the owner
Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We’re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/KingwoodPinesHospital. Thank you again for sharing your thoughtful comments with us.
Ashley Thomas
2 months ago
1

Now that I’m in a healed and more grounded space, I want to reflect on my experience at this facility. When I first arrived, I was in a very confused state and had no understanding of where I was or what was happening. Unfortunately, no one took the time to explain the process or offer any clarity, which only added to my distress. As I began medication and slowly returned to a better mental state, I started preparing to leave. During this time, a staff member made an extremely inappropriate and unprofessional comment when she saw me taking out my braids, saying she was “tired of dealing with crazy people.” For someone working with individuals in vulnerable mental health states, this type of comment is not only unacceptable but also harmful. To make matters worse, I noted this in my discharge survey, and she seemed to take it personally. As she walked me out, she sarcastically told me to be sure to leave a review since I was “so unhappy” with the service. She then made an unprofessional and immature remark about how attractive my husband was when she saw him in the lobby, and ended the interaction by closing the door in my face. This experience left me feeling disrespected and deeply disappointed, especially considering the nature of the care I was supposed to be receiving. Mental health treatment requires compassion, professionalism, and respect—none of which I felt during my time there

Response from the owner
We appreciate your feedback. We would like to get more details about this; please visit http://www.kingwoodpines.com/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Luisa Garza
2 months ago
1

My daughter was voluntarily admitted to this facility seeking help for her mental health. This place caused my daughter more anguish and made this difficult situation much worse for us as a family. The first red flag was the receptionist answering the calls on speaker feet away from a waiting room full of people, thus violating HIPAA. My daughter was in their care for 41 hours. We decided to take her out due to safety concerns and violation of her basic human rights, such as hygiene and communication with her family (she is a minor). For over 24 hours, I did not receive a call with her plan of care or estimated length of stay, nor did I receive any communication from a nurse or a provider. Initially, we were told patients could call family from 5-9 PM, then it changed to 6-9 PM. I called the nurses' station in the 600 unit at 6:10 PM and was told the girls were doing hygiene, to call back in 30 minutes. I called repeatedly for almost 3 hours. As an anxious parent whose child was in the care of strangers, my mind went to the worst place because why couldn't a single employee pick up the phone for hours? I called the receptionist and explained that I had been calling for over 2 hours without any luck, and all she did was transfer me back to the same place I had been calling for hours. I called the admissions department and explained the situation, and she said all she can do is transfer me again. Nobody even attempted to figure out what was going on; they completely ignored the desperation in my voice to figure out my child's well-being. Her dad decided to go up to the facility to figure out what was going on. He waited for HOURS, and we informed them we wanted to take her home. This was at 7:41 PM, after 9 PM, someone finally came out to talk to him and said that it would take 4 hours to release her. He has already been waiting to talk to a staff member for hours at this point. The same staff member returned and said the doctor is refusing to release her until the morning. Fine. I was finally able to speak to my daughter, who was crying, and she told me the unit was locked down because of an altercation between other patients. The staff would not let them call family, and they were not allowed to shower or brush their teeth, stating that hygiene and calls were a PRIVILEGE, not a right. Hygiene is a privilege??? My daughter was not involved in the altercation. I don't understand why they punished the entire unit. The nurse also threatened the entire unit with Benadryl if they didn't go to sleep. This is a threat with a chemical restraint, and it's illegal to do so. Another girl who had been there for a long time told my daughter that's what the nurses do after a code to get them to go to sleep. The next day, after hours of waiting, my daughter was finally released. She was in the same clothes we dropped her off in 41 hours prior. Same underwear and everything, although she asked the staff for her belongings multiple times. She did not have a shower the entire time she was there because of altercations that did not involve her. As she was walking out, she asked for her stuff again, and it was in storage. I called the patient advocate multiple times, and he never answered or called me back. I spoke with Latrice (the nurse supervisor), who initially did not want to give me her job title.I explained everything to her and asked her if they had 1 nurse and 1 tech for the entire unit, and she said no, but my daughter said they only had 2 staff members during both day and night shift, and had over 14 girls at that time. Latrice's answer to my concerns was that she would educate the nurses on how hygiene and contacting family is not a privilege but a right. It is disheartening that patients seek help and are met with inhumane care of not having their basic human rights/needs met. She left the facility on Thursday, and by Monday, they called for payment. If only it were that easy to get ahold of someone on the phone regarding patient status for a minor.

Response from the owner
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please visit http://www.kingwoodpines.com/contact-us/ at your earliest convenience and provide us with your contact information? Thank you.
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