Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

Banner – University Medical Center

1111 East Mcdowell Road, West Tower Floor 6 Phoenix, AZ 85006
Claim Profile
Banner - University Medical Center AZ 85006

About Banner – University Medical Center

Your treatment plan will be unique to you, but it will incorporate some type of counseling services. They offer individual, group, and family sessions depending on what you need and what makes you feel the most comfortable. If your doctor believes that you could benefit from addiction medication, they can prescribe it as needed. These medications can help control your pain, minimize your cravings, and make you less likely to relapse.

One of my favorite things about this program is that they actively encourage family members to get involved. They understand that your recovery will be easier if you have support from your loved ones. So, your family members are encouraged to sit in on your counseling sessions and participate as much as they feel led. Together, you’ll learn about the disease of addiction, address some of your triggers, and learn healthier ways to cope with stress and emotions.

One person who’s visited the behavioral health department said their doctor was very knowledgeable and attentive. Another agrees, saying that the staff members are patient and dedicated to doing things the right way. However, several people have experienced difficulties with scheduling and communication.

Similar Rehab Centers

Latest Reviews

Candy Patterson
2 weeks ago on Google
5
Banner is amazing !! I was flown there by helicopter on my death bed , heart attack liver shut down and kidneys shut down from a hospital in fort mohave Az that had me for a week in ICU incoherent . I was just getting sicker and sicker the heart doctor finally told my husband he should just put me on hospice that everything was shutting down and they didn’t know how to help luckily my family instead told them to fly me to banner , I was there a month but with in 2 days I coherent and my kidney and livers started to drop and they put a stint in and I walked out if there on my own a month later thank you to Dr bashir and Dr Dick whom I still see today and for all of the other nurses and drs who saved my life today I do still have congestive heart failure but the medications have stabilized me and my heart is stronger ., there’s really not enough positive things I could say but again thank you banner university medical center I will be forever grateful to you !!
Response from the owner2 weeks ago
Thanks so much for sharing your great experience with us.
M
2 weeks ago on Google
1
Please listen to your patients when they’re in excruciating pain and seeking help from a doctor. Some there are beyond dismissive and humiliate patients.
Response from the owner2 weeks ago
It is important to us that our Banner Health team members provide an exceptional experience. If there’s concern about someone not meeting expectations, please let us know by filling out this secure form. We will do our best to address any concerns quickly. https://www.bannerhealth.com/feedback
Eliane Gonçalves
2 weeks ago on Google
1
I had a procedure scheduled for 9am and they told me to arrive at 7:30 am to get set up. It’s 10:35am and I am still in the lobby waiting to be called in . I mean , 3 hours waiting and they haven’t even got me to get pre-op ready . This is very disappointing & frustrating. Why tell me to arrive early ? So I can waste my time in the lobby?
Response from the owner2 weeks ago
It is always a top priority at Banner to deliver a positive experience. Please complete this secure form (https://www.bannerhealth.com/feedback) to share any feedback. We'd be happy to speak with you directly to address any concerns.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
7.7 / 10

Accepted Insurance

Banner – University Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) offers a short-term alternative to inpatient treatment or a step-down option after a residential program. With PHP treatment, you'll receive 6 to 8 hours of daily support, up to 5 days a week. The duration of a partial hospitalization program can vary with the average length being 90 days. While commuting is necessary, some programs also offer telehealth options. PHP treatment is often covered by insurance and typically offers medication management, relapse prevention techniques, and behavioral therapy.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Arizona's substance abuse treatment centers can provide tailored treatment for individuals with substance use disorders and mental health conditions. Treatment programs may include medically assisted detox, 12-Step recovery, intensive outpatient programs, and aftercare support. Addiction experts employ evidence-based therapies like cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), and talk therapy to uncover and reframe unhelpful patterns. By graduation, you'll have developed new coping strategies, learned new stress management techniques, and have the capability of sustaining your recovery.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

animal-therapy iconAnimal Therapy

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • wifi iconWifi
  • lotus iconGardens
  • weight iconGym
  • music2 iconMusic Room
  • recreation iconRecreation Room
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Amy Perry

President and Chief Executive Officer

Marjorie Bessel, MD

Chief Clinical Officer

Staci Dickerson

Executive Vice President, Chief Financial Officer

Julie Ann Alvarado-Dubek

Executive Vice President, Chief Human Resources Officer

Jean Fitterer Lance

Executive Vice President, Chief Legal Officer and General Counsel

D. Scott Nordlund

Executive Vice President, Chief Strategy and Growth Officer

Michael Reagin

Executive Vice President, Chief Technology Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 9489

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Arizona
License Number: H0016

Contact Information

Building icon

1111 East Mcdowell Road
West Tower Floor 6
Phoenix AZ, 85006

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Phoenix

Left arrow icon Back to AZ

Reviews of Banner – University Medical Center

3/5 (1816 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
769
4
112
3
75
2
96
1
773

Reviews

4.5

I was very happy with the staff, they were very helpful and gave me a great service, they were dedicated and caring and made their best to make me feel comfortable. Thanks for taking the time to assist me.

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Eliane Gonçalves
2 weeks ago
5

Response from the owner
It is always a top priority at Banner to deliver a positive experience. Please complete this secure form (https://www.bannerhealth.com/feedback) to share any feedback. We'd be happy to speak with you directly to address any concerns.
Aaron Gomez
2 weeks ago
1

My grandmother stayed in this hospital for two days because of a fractured neck and was not fed or given her medications by her nurse Alexa. Alexa and other nurses in the observation unit were very argumentative and did not respect the patient, her family, or our wishes.

Response from the owner
It is always a top priority at Banner to deliver a positive experience. Please complete this secure form (https://www.bannerhealth.com/feedback) to share any feedback. We'd be happy to speak with you directly to address any concerns.
Germaine Blaise
2 weeks ago
4

I just want to say the staff was good. I also want to say my brother was a patient there two weeks ago and his phone hasn't been found yet I have called but no one seems to know what happened to it. So make sure you have a lock and key on your phone when you are being released.

Response from the owner
Thank you for the positive review. We noticed you also mentioned some concerns. Our aim is to always provide a quality experience for our customers. Please complete the secure form at https://www.bannerhealth.com/feedback so we can share it with the appropriate customer care team. We value your input.
Vinnie Gaffney
2 weeks ago
5

I wanted to tell all the staff and doctors how much I appreciate them.At the end of July into August I was there for about 2 & 1/2 weeks there.Even though it was a very tough circumstance ,from the nurses to doctors all the staff did their best to make a painful experience bearable.I have never experienced a more professional and friendly group of individuals in my life.Thank you. Yesterday I was back for heart procedure.Again excellent group of people from top to bottom.I can’t thank you enough for the care I have received.

Response from the owner
We love to hear positive feedback about our team members – they’re the best!
Candy Patterson
2 weeks ago
5

Banner is amazing !! I was flown there by helicopter on my death bed , heart attack liver shut down and kidneys shut down from a hospital in fort mohave Az that had me for a week in ICU incoherent . I was just getting sicker and sicker the heart doctor finally told my husband he should just put me on hospice that everything was shutting down and they didn’t know how to help luckily my family instead told them to fly me to banner , I was there a month but with in 2 days I coherent and my kidney and livers started to drop and they put a stint in and I walked out if there on my own a month later thank you to Dr bashir and Dr Dick whom I still see today and for all of the other nurses and drs who saved my life today I do still have congestive heart failure but the medications have stabilized me and my heart is stronger ., there’s really not enough positive things I could say but again thank you banner university medical center I will be forever grateful to you !!

Response from the owner
Thanks so much for sharing your great experience with us.
M
2 weeks ago
1

Please listen to your patients when they’re in excruciating pain and seeking help from a doctor. Some there are beyond dismissive and humiliate patients.

Response from the owner
It is important to us that our Banner Health team members provide an exceptional experience. If there’s concern about someone not meeting expectations, please let us know by filling out this secure form. We will do our best to address any concerns quickly. https://www.bannerhealth.com/feedback
Elizabeth Olden-Wilson
2 weeks ago
5

Response from the owner
Thank you for the positive review. If you have any additional feedback you'd like to share, please complete our secure form at bannerhealth.com/feedback.
Jeanette Burrows
3 weeks ago
5

Response from the owner
Thank you for the positive review. If you have any additional feedback you'd like to share, please complete our secure form at bannerhealth.com/feedback.
Daniel Roth
3 weeks ago
5

Nurse Amina was so amazing and caring. She is the best nurse i have ever had and she made my son's pain so much better with her professional care!

Response from the owner
We love to hear positive feedback about our team members – they’re the best!
Debbie Reyes
3 weeks ago
3

Although the level of experience at this hospital may be great, some of the physicians have forgotten that patient care means listening to their patients wishes. In this hospital they claim not to tolerate abuse yet they badger patients to get them to acquiesce to their desires. No does not mean no at this hospital. If a patient refuses a treatment, they send doctor after doctor in until the patient gives in just to get some peace. I am very sorry I brought my family member here

Response from the owner
Please complete this secure form so that we can learn more and connect you with the appropriate team members. https://www.bannerhealth.com/feedback
Joyce Wilson
3 weeks ago
2

They would forget i asked for things causing me to ask an hour later. They didn't serve dinner most nights until o. The food sits on a tray so long hot thigs are cold, my ice cream was melted. The emergency room staff are rude and seem to not care. You get treated like a herd of cattle the way the check you in. Nobody is aloud back with you, they draw your blood and put you in a room of sick people to get your results.a girl was in the corner vomiting and they just ignored her until I went and told them she needed help. My sheets to my bed have holes in them, my room hasn't really been cleaned and I've been here 6 days. Only a few nurses are helpful.

Response from the owner
Hi, we can look into this for you. Please fill out this secure form and we’d be happy to assist. https://www.bannerhealth.com/feedback
Tarl Speakman
3 weeks ago
1

Update still a bad anesthesiologist Dr Kelly Russell is not a true physician she pretends to be an anesthesiologist but she knows nothing she's destroyed my arm by misplacing an IV and leaving it there for the extent of a 13-hour surgery and then didn't bat and eye about her destroyed the motor function in my arm didn't even care didn't bat a eye , so if you use this doctor no this doctor is not out for yours safety or well-being she is out to collect paycheck and that's it I speak from personal experience and have medical proof to show this person pretending to be an anesthesiologist is just a quack collecting a paycheck use at your own risk I suggest finding another anesthesiologist and medical facility to use other than this one as they are there for a paycheck not you. update years laterstill having problems not getting any butter they tell me it's something that's going to last for the rest of my life. losing the function of three fingers is hard to function with life. Do to dr. Kelly Russell's negligence I have to live with this for the rest of my life, living with her negligence.dr. Kelly Russell I hope you walk looking at the ground because you don't deserve to look up and see the beautiful sky look at your feet and discussed with yourself I hope you feel proud of yourself for what you do to people. Whatever you do do not use their anesthesiologist Dr Kelly Russell from Valley anesthesiology group. Caused a severe IV infiltration in my arm. Didn't even come to my room after the surgery to explain what happened wouldn't even contact me to discuss what happened. Lied to her insurance group they're denying my claim even though it happened and there's record that it happened please do not use Valley anesthesiology group especially Dr Kelly Russell. She even went back in and amended notes so she wouldn't get in trouble even though she did not document anything that happened during the surgery. The worst experience I've ever had in my life and they will not stand up for what's right I've lost the use of my arm because of her Dr Kelly Russell so be careful period if you get Kelly Russell from Valley anesthesiology group as your anesthesiologist deny her she is not a good person she lies and is not out for patient care. Dr Kelly Russell from Valley anesthesiology group is a mean horrible person.

Response from the owner
Please fill out this secure form if you’d like to discuss or provide additional feedback. https://www.bannerhealth.com/feedback
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Banner – University Medical Center

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline