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Crossroads, Inc.

5116 E Thomas Rd
Phoenix, AZ 85018
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The facilities at Crossroads - Arcadia in Phoenix, AZ 1

About Crossroads, Inc.

They boast various amenities that accelerate recovery. These include commercial kitchens, dining rooms and laundry facilities. There are two landscape areas for communal gatherings and guest visits. There’s also a basketball court, conference rooms and courtyards with sand volleyball. Each client has locked storage for valuables. They also offer classroom and job search computers. These comprehensive resources enhance the recovery experience.

You’ll attend to your normal daily activities during the day. This may involve work, academic activities or other responsibilities. In the evenings, you’ll participate in group counseling sessions. This enhances flexibility and convenience in recovery.

The program is deeply rooted in 12 Step recovery models. This emphasizes personal accountability, spiritual growth and peer support. All recovery efforts are geared towards relapse prevention, stress reduction and life skills development. This is achieved through counseling, group exercises and addiction education sessions.

You’ll also develop strong relationships that further facilitate lasting recovery. Aftercare services may include referral to AA or NA groups for ongoing recovery support. You may also be connected to community resources to streamline access to essential recovery services like housing assistance, employment opportunities and educational support.

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Fact checked and written by:
Chika Uchendu
Edited by:
Kerry Nenn, BSW

Facility Overview

Bed icon 72
Number of Available Beds

Latest Reviews

Hector Cano
3 months ago on Google
5
All I can say if you want to get sober you got to want to do it for yourself I want to Crossroads Arcadia and it was the best thing that ever happened to me because I wanted to get sober and I worked their program I'm sober and living life
Jacob Reynolds
6 months ago on Google
2
I really liked the place at first, but as time went on, I saw warning signs. Most of their staff have only been sober for less than a year or so because they give jobs to people immediately after they graduate from the 45-90 day programs. As nice as it is to have people relate to my situation, I'd prefer to have a professional who can appropriately conduct themselves in a professional manner. This I felt was not what I experienced. I not only had staff try and pick fights with me (Charlie at the front desk), or be rude to me (John that has only been out of treatment for 2 months) but they also allow people that are not involved with the association in there to conduct meetings among other things. It was at one of these meetings that I was acosted by a female and male in front of 50 people because I chose to swear in front of the children that they chose to bring to an AA meeting at a rehab. I then had staff (who did not see the interaction) tell me to "let it go" as I was venting in a private space that I went to be alone. I then had John tell me, "You're out" and escort me to the front office. Ends up that they were not going to kick me out, so I left voluntarily. This place has great food and some great case workers but I'm currently using as I write this as a result of this situation. Thanks for the help, Crossroads.
Renee
6 months ago on Google
1
I was learning to like it but after my case manager (AH) got word that I didn't feel that the yoga or art was necessarily helping me with sobriety, she transferred me to a different clinic, without discussing it with me! I was also receiving grief counseling, which she pulled the plug on that. I have extreme abandonment issues which has contributed to my long time substance use disorder and trying to heal that and overcome my addiction, This case manager basically did exactly what has always pained and haunted me, which was abandonment and throwing me back out to try and swim and find my way with no safety net whatsoever! I wouldn't recommend Crossroads to NOBODY. This case manager has no business being one. She needs to stick to what she does best and that's standing on her head, teaching and training Yoga!
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Rehab Score

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7.1 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Many clients who enroll in an outpatient rehab program are exiting intensive inpatient care and no longer require such high-level clinical supervision. Outpatient programs typically follow a step-down structure, with treatment frequency and intensity decreasing as clients progress in their recovery journey. Partial hospitalization (PHP) and intensive outpatient (IOP) levels of care are the most time-intensive and are designed primarily for clients who have just left inpatient treatment or who are at an elevated risk of relapse.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Intensive inpatient programs (IOP) offer high-level support for clients in early recovery, those exiting detox or inpatient rehabs, and those at an elevated risk of relapse. Intensive outpatient treatment typically includes rigorous individual, group, and family counseling. Evidence-based complementary therapies, such as acupuncture and massage, are widely available. Medication assisted treatment (MAT) may be provided. Clients in IOP receive a minimum of nine hours of treatment per week but may engage in up to 20 treatment hours weekly.

Rehab aftercare programs support clients' successful reintegration into their home, workplace, and community. Drug rehab aftercare presumes that recovery requires life-long support. These programs typically offer a wide variety of services customized for the clients' unique and evolving needs. Clients may receive vocational training and career counseling, housing assistance, legal aid, peer coaching, and 12 step program induction, among other services. Clients' case managers often play a lead role in rehab aftercare planning.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

The initial phase of recovery treatment typically includes 24-hour clinical care in Arizona. This constant supervision ensures a safe detox process, which helps the individual physically stabilize from substance use. Patients will receive medications to curb withdrawal symptoms and cravings, as well as other necessary medical treatment. This period typically lasts up to a week, then the individual will receive medical clearance to begin inpatient or outpatient rehab.

The safest way to remove addictive substances from your body is done under the care of licensed medical professionals. Known as medically assisted detox, this level of care is typically in an inpatient setting with a team of medical experts that may include doctors, nurses, and mental health clinicians. Medications like Suboxone, methadone, or Vivitrol may be administered to help alleviate withdrawal symptoms.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical behavior therapy in Arizona focuses on acceptance of your reality and behaviors while also attempting to make changes in unhealthy behaviors. It has been shown to be effective for the treatment of anxiety, depression, PTSD, and substance use disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy focuses on helping you understand and manage emotional and physical responses to past trauma. Using therapeutic interventions, you learn to reframe the experience. This helps reduce your anxiety and gives you greater control over your life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • wifi iconWifi
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Chris Riley

Executive Director

Tammy Wilson

Chief Financial Officer

Karem Garcia

Chief Clinical Quality Officer

Greg Halvorson

Operations Director

Michael Gelbron

Compliance Director

Russell Smoldon

Chairman

Benjamin Greer

Vice Chairman

Teresa Miller

Treasurer

Khadijah Guy

Secretary

Melissa Morrison

Medical Director

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Arizona

Contact Information

Building icon

5116 E Thomas Rd
Phoenix, AZ 85018

Explore Other Centers Near Phoenix

Reviews of Crossroads, Inc.

3.64/5 (42 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.6428571428571 (42 reviews)
Hector Cano
3 months ago
5

All I can say if you want to get sober you got to want to do it for yourself I want to Crossroads Arcadia and it was the best thing that ever happened to me because I wanted to get sober and I worked their program I'm sober and living life

Jacob Reynolds
6 months ago
2

I really liked the place at first, but as time went on, I saw warning signs. Most of their staff have only been sober for less than a year or so because they give jobs to people immediately after they graduate from the 45-90 day programs. As nice as it is to have people relate to my situation, I'd prefer to have a professional who can appropriately conduct themselves in a professional manner. This I felt was not what I experienced. I not only had staff try and pick fights with me (Charlie at the front desk), or be rude to me (John that has only been out of treatment for 2 months) but they also allow people that are not involved with the association in there to conduct meetings among other things. It was at one of these meetings that I was acosted by a female and male in front of 50 people because I chose to swear in front of the children that they chose to bring to an AA meeting at a rehab. I then had staff (who did not see the interaction) tell me to "let it go" as I was venting in a private space that I went to be alone. I then had John tell me, "You're out" and escort me to the front office. Ends up that they were not going to kick me out, so I left voluntarily. This place has great food and some great case workers but I'm currently using as I write this as a result of this situation. Thanks for the help, Crossroads.

Renee
6 months ago
1

I was learning to like it but after my case manager (AH) got word that I didn't feel that the yoga or art was necessarily helping me with sobriety, she transferred me to a different clinic, without discussing it with me! I was also receiving grief counseling, which she pulled the plug on that. I have extreme abandonment issues which has contributed to my long time substance use disorder and trying to heal that and overcome my addiction, This case manager basically did exactly what has always pained and haunted me, which was abandonment and throwing me back out to try and swim and find my way with no safety net whatsoever! I wouldn't recommend Crossroads to NOBODY. This case manager has no business being one. She needs to stick to what she does best and that's standing on her head, teaching and training Yoga!

J Lopez
8 months ago
2

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