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Crossroads, Inc.

5116 E Thomas Rd Phoenix, AZ 85018
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Crossroads - Arcadia

About Crossroads, Inc.

Crossroads – Arcadia is one of the numerous Crossroads drug and alcohol treatment facilities in Phoenix, Arizona. This 72 bed intensive outpatient facility serves men seeking a more structured outpatient treatment. This facility is for you if you need structured support but not 24/7 medical care or supervision from experts. This may be because you’re transitioning from inpatient treatment or you just need support managing substance use or mental health issues independently. The facility is highly structured and staffed 24/7.

They boast various amenities that accelerate recovery. These include commercial kitchens, dining rooms and laundry facilities. There are two landscape areas for communal gatherings and guest visits. There’s also a basketball court, conference rooms and courtyards with sand volleyball. Each client has locked storage for valuables. They also offer classroom and job search computers. These comprehensive resources enhance the recovery experience.

You’ll attend to your normal daily activities during the day. This may involve work, academic activities or other responsibilities. In the evenings, you’ll participate in group counseling sessions. This enhances flexibility and convenience in recovery.

The program is deeply rooted in 12 Step recovery models. This emphasizes personal accountability, spiritual growth and peer support. All recovery efforts are geared towards relapse prevention, stress reduction and life skills development. This is achieved through counseling, group exercises and addiction education sessions.

You’ll also develop strong relationships that further facilitate lasting recovery. Aftercare services may include referral to AA or NA groups for ongoing recovery support. You may also be connected to community resources to streamline access to essential recovery services like housing assistance, employment opportunities and educational support.

Facility Overview

Bed icon 72
Number of Available Beds

Latest Reviews

Jason Henry Pichner
6 months ago on Google
5
This place saved my life..period. The attention, knowledge and dedication for my personal success was unparalleled. This wasn't my first attempt to save my life and the manner in which EVERY SINGLE employee at Crossroads conducted themselves DID save my life. I'm still so very grateful for Crossroads and the knowledge that was gifted to me. I utilize what was given to me and my recovery is more amazing than I had ever even dreamed of. Please do yourself the grand favor of accepting the help and trust what Crossroads offers and ride that train. You're in good hands...Blessings...Hank
Kenneth Watson
1 year ago on Google
5
Best rehab in AZ they saved my life and they expect MAT services like Methadone and Suboxone and Vivatral shot, I went through both right track and IOP programs with this rehab and I would not recommend anybody else these people are respectful and it is a strong brotherhood there if you are looking for help and are afraid to go in don't be because these people will help you
Samantha Green
1 year ago on Google
1
Place seemed more like a halfway house, didnt check stuff coming in, guys have cellphones snuck in. Anyone can visit even people who violate the person probation that ordered them there. Pretty positive my s.o. was high the whole time as the person he was getting drugs from was visiting. Called concerned to ask if he was taking sobriety seriously they wouldn't tell me anything even though he originally said he put me as a contact and stuff on his paperwork. They ran to him told him I was asking and I immediately got a call that they told him and he was irritated. No communication or therapy with family or partner. No change in actions or behavior was getting high as soon as he came home. Waste of time hope and more. This place is a joke!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.1 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Many clients who enroll in an outpatient rehab program are exiting intensive inpatient care and no longer require such high-level clinical supervision. Outpatient programs typically follow a step-down structure, with treatment frequency and intensity decreasing as clients progress in their recovery journey. Partial hospitalization (PHP) and intensive outpatient (IOP) levels of care are the most time-intensive and are designed primarily for clients who have just left inpatient treatment or who are at an elevated risk of relapse.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive inpatient programs (IOP) offer high-level support for clients in early recovery, those exiting detox or inpatient rehabs, and those at an elevated risk of relapse. Intensive outpatient treatment typically includes rigorous individual, group, and family counseling. Evidence-based complementary therapies, such as acupuncture and massage, are widely available. Medication assisted treatment (MAT) may be provided. Clients in IOP receive a minimum of nine hours of treatment per week but may engage in up to 20 treatment hours weekly.
aftercare iconAftercare Support
Rehab aftercare programs support clients' successful reintegration into their home, workplace, and community. Drug rehab aftercare presumes that recovery requires life-long support. These programs typically offer a wide variety of services customized for the clients' unique and evolving needs. Clients may receive vocational training and career counseling, housing assistance, legal aid, peer coaching, and 12 step program induction, among other services. Clients' case managers often play a lead role in rehab aftercare planning.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
24-hour icon24-Hour Clinical Care
The initial phase of recovery treatment typically includes 24-hour clinical care in Arizona. This constant supervision ensures a safe detox process, which helps the individual physically stabilize from substance use. Patients will receive medications to curb withdrawal symptoms and cravings, as well as other necessary medical treatment. This period typically lasts up to a week, then the individual will receive medical clearance to begin inpatient or outpatient rehab.
medically-assisted-detox iconMedically Assisted Detox
The safest way to remove addictive substances from your body is done under the care of licensed medical professionals. Known as medically assisted detox, this level of care is typically in an inpatient setting with a team of medical experts that may include doctors, nurses, and mental health clinicians. Medications like Suboxone, methadone, or Vivitrol may be administered to help alleviate withdrawal symptoms.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical behavior therapy in Arizona focuses on acceptance of your reality and behaviors while also attempting to make changes in unhealthy behaviors. It has been shown to be effective for the treatment of anxiety, depression, PTSD, and substance use disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy focuses on helping you understand and manage emotional and physical responses to past trauma. Using therapeutic interventions, you learn to reframe the experience. This helps reduce your anxiety and gives you greater control over your life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • wifi iconWifi
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Chris Riley

Executive Director

Tammy Wilson

Chief Financial Officer

Karem Garcia

Chief Clinical Quality Officer

Greg Halvorson

Operations Director

Michael Gelbron

Compliance Director

Russell Smoldon

Chairman

Benjamin Greer

Vice Chairman

Teresa Miller

Treasurer

Khadijah Guy

Secretary

Melissa Morrison

Medical Director

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Arizona

Contact Information

Building icon

5116 E Thomas Rd
Phoenix, AZ 85018

Fact checked and written by:
Chika Uchendu
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Phoenix

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Reviews of Crossroads, Inc.

3.7/5 (39 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.7 (39 reviews)
J Lopez
1 month ago
2

Jason Henry Pichner
7 months ago
5

This place saved my life..period. The attention, knowledge and dedication for my personal success was unparalleled. This wasn't my first attempt to save my life and the manner in which EVERY SINGLE employee at Crossroads conducted themselves DID save my life. I'm still so very grateful for Crossroads and the knowledge that was gifted to me. I utilize what was given to me and my recovery is more amazing than I had ever even dreamed of. Please do yourself the grand favor of accepting the help and trust what Crossroads offers and ride that train. You're in good hands... Blessings... Hank

Kenneth Watson
1 year ago
5

Best rehab in AZ they saved my life and they expect MAT services like Methadone and Suboxone and Vivatral shot, I went through both right track and IOP programs with this rehab and I would not recommend anybody else these people are respectful and it is a strong brotherhood there if you are looking for help and are afraid to go in don't be because these people will help you

Samantha Green
2 years ago
1

Place seemed more like a halfway house, didnt check stuff coming in, guys have cellphones snuck in. Anyone can visit even people who violate the person probation that ordered them there. Pretty positive my s.o. was high the whole time as the person he was getting drugs from was visiting. Called concerned to ask if he was taking sobriety seriously they wouldn't tell me anything even though he originally said he put me as a contact and stuff on his paperwork. They ran to him told him I was asking and I immediately got a call that they told him and he was irritated. No communication or therapy with family or partner. No change in actions or behavior was getting high as soon as he came home. Waste of time hope and more. This place is a joke!

Dominic Mendiola
2 years ago
5

This place saved my life. You go to get sober. You don’t go to have a good time or live in luxury. Things there at times were unfair and lame, but that’s how life is. If you can’t handle adversity, or things you don’t like qnd agree with, then how do you expect to handle sobriety? Thank you Crossroads!

Joshua Tompkins
2 years ago
5

This place saved my my life. When I first came here in 2021 I was only here for 3 hots and a cot. I had no intentions of staying sober, working the program. But after awhile I said f it and gave myself over to the possibility of a life without drugs. Now I'm 2 years sober. This is better than most place because all of the staff have been through what the clients have been through to some degree, so they're not just some nerd with a college degree and text book understanding of addiction. They can relate to the client and makes it easier to talk to

Dodie Wyckoff
2 years ago
5

They do awesome to help people get their life straightened out. Nice roomy facility. Great program

Kenny Macias
2 years ago
1

I was in the program for a week when another client called me a faggot… it seems petty I’m sure but when they said, “that’s not nice” I swear I thought that I was in the twilight zone… that’s when I realized that my best interest was not in their hands. They kept saying, “lots of guys here are gay…” kinda like when people say, “I don’t have a problem with (blank), lots of my friends are (blank)…”… They didn’t stick up for me, in fact they made me feel bad about it as if I had done something to provoke him saying this to me. I am currently considering what my options are to make myself feel better about the entire thing.

Response from the ownerInvalid relative date format:
We're sorry about your negative experience at Crossroads. We can't always control our client's behavior, but we strive to be inclusive to all of our clients and maintain a safe environment.
Aamaddi
2 years ago
1

Donny Knight
3 years ago
5

Crossroads is an amazing place. Saved my life. Such a great program and staff! I love you Crossroads!

wesley tharp
3 years ago
5

crossroads has saved mine and countless others. keep up the amazing work thank u for my new life free from the chains of addiction that bound me. so all of you people that have absolutely no clue what it takes to actually beat addiction, stop trashing people that are trying to better themselves and a company that actually believes in what they are doing and the people their help. In fact yes the believe in their patients so much they do employ a lot of us and for that I thank them. all u judgment people out there just remember when u or your loved ones had no one or nowhere else to turn crossroads and all of us addict employees welcomed you or your loved ones in with open arms. Also remember addiction does not discriminate it covers all race Creed color religion.....so just because a person is SICK WITH A DISEASE doesn't mean they aren't capable of being a normal productive member of society working at a job where their past experience with addiction makes them uniquely qualified I say again uniquely qualified to help others that are combating addiction kind of makes sense huh.

Alex Romayor
3 years ago
1

I'm here right now as we speak. Since ive been here there been alot of bed bugs n alot of drugs being passed around. Some staff just don't care about what we do. The only reason I'm still here is because Tommy the peer support/case worker. He's a great sponser n a good teacher. Crossroads Arcadia

Response from the ownerInvalid relative date format:
Crossroads' resident safety is of utmost importance to us. We will take your concerns under advisement and reach out to Arcadia staff to ensure Crossroads' policies and procedures are being adhered to.<br>Thank you
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