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Family Services – Outpatient Mental Health Center

610 E. Diamond Avenue, Suite 100 Gaithersburg, MD 20877
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Family Services - Outpatient Mental Health Center MD 20877

About Family Services – Outpatient Mental Health Center

Family Services – Outpatient Mental Health Center, located in Gaithersburg, Maryland is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient.

Specialty rehab programs at Family Services – Outpatient Mental Health Center include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Family Services – Outpatient Mental Health Center has received accreditations from CARF.

Latest Reviews

Jay Breezy
2 months ago on Google
4
They've been ok with me for the most part. Cannot complain too much. I've been going here since 2014. I've had some issues here and there with certain therapists, that were not helpful or professional. But they immediately corrected the issue for me, and I was able to see someone else. The staff has always been kind to me. Very rarely if ever did I have an issue with the receptionists behind the glass windows. I know not everyone will have the same experiences like I've had. However, I will say give them a chance to correct any problems. They do have a large turnover, so be patient. But give them a chance. They've been good to me so far. Just make sure your concerns are heard, and known. Don't stop until you get the answers you want.
Response from the owner2 months ago
Thank you for reaching out and sharing your feedback, Jay!
Rita Reardon
2 months ago on Google
5
I love working with the people at Sheppard Pratt everyone is so professional
Response from the owner2 months ago
Rita, thank you for sharing your positive feedback with us!
Joshua LaFrance
3 months ago on Google
5
Effective 100% of the time. Swift thorough actions everytime. Efficiency everything.
Response from the owner2 months ago
Joshua, thanks for taking the time to leave such a positive review!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff & Accreditations

Staff

Harsh K. Trivedi, MD, MBA

President & CEO

Jennifer Coyne, JD

General Counsel

Kathy Flannery, MEd

VP & Chief of Schools

Gregory Gattman, FACHE

VP & COO

Jeffrey Grossi, JD

Chief of Government Relations

Thomas D. Hess, MBA, MEd

Chief of Staff

Claudia Keenan

VP & Chief Development Officer

Todd Peters, MD

Senior VP & Chief Medical Officer

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (301) 840-3263
Building icon

610 E. Diamond Avenue
Suite 100
Gaithersburg, MD 20877

Rehab in Cities Near Gaithersburg

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Reviews of Family Services – Outpatient Mental Health Center

3.91/5 (16 reviews)
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Reviews

1

They don't respect your time, I wasted like 3 hours one day just to wait for my appt. Also, the staff is very rude and don't seem interested in the recovery process. What a mess!!

Reviewed on 2/21/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.1 (15 reviews)
JULIO jr.
1 week ago
5

Estoy muy satisfecho con la atención y el servicio que da. Muchas gracias

Response from the ownerInvalid relative date format:
Thank you for sharing your positive feedback!
Camellia Townes
2 weeks ago
5

SOSAONFIRE
2 months ago
5

Tony Simms
2 months ago
5

Helen Charlene Heron
2 months ago
5

Jay Breezy
2 months ago
4

They've been ok with me for the most part. Cannot complain too much. I've been going here since 2014. I've had some issues here and there with certain therapists, that were not helpful or professional. But they immediately corrected the issue for me, and I was able to see someone else. The staff has always been kind to me. Very rarely if ever did I have an issue with the receptionists behind the glass windows. I know not everyone will have the same experiences like I've had. However, I will say give them a chance to correct any problems. They do have a large turnover, so be patient. But give them a chance. They've been good to me so far. Just make sure your concerns are heard, and known. Don't stop until you get the answers you want.

Response from the ownerInvalid relative date format:
Thank you for reaching out and sharing your feedback, Jay!
Rita Reardon
2 months ago
5

I love working with the people at Sheppard Pratt everyone is so professional

Response from the ownerInvalid relative date format:
Rita, thank you for sharing your positive feedback with us!
Peter L
2 months ago
5

Response from the ownerInvalid relative date format:
Thanks for leaving us a 5-star rating, Peter
Brian Roy
2 months ago
5

Response from the ownerInvalid relative date format:
Thank you for leaving a 5-star rating, Brian!
Joshua LaFrance
3 months ago
5

Effective 100% of the time. Swift thorough actions everytime. Efficiency everything.

Response from the ownerInvalid relative date format:
Joshua, thanks for taking the time to leave such a positive review!
Rosaura Figueroa cabrera
5 months ago
1

Recientemente me pusieron una cita con una sicóloga y para el 30 de mayo pero me quedé esperando la información de la reunión por zoom y eso nunca paso la persona con la que hable se notaban no amables es como que el servicio era gratis y no que se lo iba cobra a el seguro de mi hija entonces esta oficina es lo peor por segunda vez volvió a suceder los mismo le pusieron una terapita y ella nunca llamó a mi hija osea la mismas situación otra vez hoy 12/30/2024,voy a cambiar de para otro lugar

Response from the ownerInvalid relative date format:
Thank you for sharing your feedback with us Rosaura. We would like the opportunity to learn more - our team can be reached at 1-888-838-9111 or advocate@sheppardpratt.org.
Payton R
7 months ago
1

Crappy place to work. There was a chronic shortage of employees due to high turnover. Most of the staff are underqualified and a disproportionate amount of work was delegated to the few people with solid work ethic. Many of the rehabilitation specialists are unprofessional, nosy, and shady; I know several former clients who observed and experienced this as well. There are a couple people in the upper-level staff who were competent but the organization as a whole is run extremely poorly.

Response from the ownerInvalid relative date format:
Payton, thank you for sharing your feedback with us. We're always available to talk if you'd like to discuss your experience further; we can be reached at 1-888-838-9111.
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