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The reply to this review may say, "Never had record of this patient," because they didn't have the competency to get her through intake after arriving. One of our adult children suffers with mental illness as well as high functioning autism. After days of working with admi ...
About New Roads Behavioral Health Provo
Both programs have the expertise and techniques to help people who are struggling with not only addiction but also serious mental illnesses. This varied program combines many different therapies to help you become your best self and reach recovery. They have group meetings that follow a 12 step curriculum and other group therapy sessions. They also have individual therapy and family therapy. You’ll learn relapse prevention strategies as well.
But your life isn’t all about treatment when you’re at this rehab. There are plenty of activities for you to enjoy while you bond with your peers. Enjoy recreation like hiking and skiing, to name a few.
When your treatment is ending, you won’t be on your own. This rehab also has a transitional program where you’ll live in what is basically a sober living home. You still have accountability and peer support, but you have more freedom to start developing your life as a healthy and sober person like getting a job and getting involved in the community.
Facility Overview
61 - 90 Avg Length of Stay in Days
Latest Reviews
Avoid this place!!!
I came here voluntarily in March of this year, hoping to get help. Unfortunately, my experience was extremely disappointing.
First, their program has a strange hierarchical system where other patients have to “approve” your progress before you can “graduate.” This felt unhealthy and unprofessional, especially for people who are already struggling.
One of the lead social workers had a terrible attitude and showed no empathy toward suffering clients. Instead of support, I often felt dismissed and looked down on.
When I decided to leave after a few days, I repeatedly asked staff to help me arrange a ride before discharge. They refused to let me do so and kicked me out in the cold, pouring rain with only my phone and luggage. I had to wait outside for over an hour until someone could finally pick me up.
For the extremely high cost of this facility, you would expect better treatment and care. The conditions were poor, and they even make residents do the cleaning themselves to save money.
Overall, this was one of the most distressing experiences I’ve ever had. Please think twice before coming here.
New Roads Behavioral Health's admissions staff lied about their therapists' specialties, having a psychiatrist for clients, and having access to Alcoholics Anonymous meetings.
They gave me a therapist who wouldn't use the official DSM-5 name of my disorder while treating me, even when corrected multiple times, and could not answer my questions about my diagnosis. While I was there, multiple people left early because they were unable to access adequate medical care. If you need to go to the ER, they will send you without your phone, won't call your family members, and likely leave you alone because they need staff back at the facility. If you need a specialist over 20 minutes away, no, you don't. If you need meds (including PRNS) after midnight, good luck. You probably won't receive them even if you've previously discussed this with the medical staff and they've put the medications in the main office. Grave staff do not care.
With DBT, they claim to believe that "all clients can get better" and "everyone is doing the best they can at every possible moment," while treating clients like they're constantly trying to be the worst people in the world. When asked why they treat people like this, they remind us that the real world isn't kind, so they were trying to prepare us for that. The swing staff is often in the office loudly scrolling Instagram, even if clients ask them to close the door or turn down the volume. They're supposed to lead multiple daily group activities, but often ignore the schedule or randomly decide to follow it, and then get mad at clients for not being ready to follow the afternoon schedule we adhere to, which we only follow once every couple of weeks.
Various people I spoke to mentioned never having smoked or vaped before going, then gaining a nicotine addiction while in treatment, because most people (including staff) use/share cigarettes and vapes. My first couple of weeks there, I didn't realize I wasn't allowed to go outside the exterior facility doors unsupervised. I did so multiple times without any staff noticing. Eventually, another peer told me I could get in trouble with that. If I'm not supposed to go outside, don't prop the doors open unsupervised (even if staff needs their smoke break).
One staff member would bring her children (2 under the age of 10) into the facility frequently to get them snacks or have them follow her around, which doesn't seem super appropriate for a mental health facility.
There's also no janitorial staff; that's a minor issue. Clients had daily chores, but I could tell that many of them had not been done thoroughly or frequently. Get some actual staff—at least once a week.
Do not send your family member or loved one here if they need support in any way. If they are too depressed or anxious to ask for help or don't already know exactly what will help, most staff will abandon them with no regard for their happiness or safety.
For someone more outgoing and forceful, this program could be helpful, but they treat all patients as prisoners and like they should do what they are told without question or be punished for struggling too much.
There is a fundamental misunderstanding here of how to support the most vulnerable people to get to the point where they can advocate for themselves.
A one-size-fits-all approach ignores the individual problems we face, and makes it seem like they value profits over genuinely helping people. Someone is going to end up killing themselves due to this facility, if they haven't already, and they'll blame the patient for not trying hard enough.
I sincerely hope they learn to disclose how the program works in more detail before patients are trapped in this abusive money pit, doomed to only succeed in spite of this deeply flawed facility.
I attempted to address their treatment of my wife with the director himself, but he called this a "difference in perspective." My perspective is that adding guilt and reinforcing trauma does not assist in any way with depression, but leave it to someone making money off of those in the most need to act like they know better than anyone else.
Hopefully those this program helps graduate soon, and it gets shut down so they can finally stop hurting those who need help.
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
7.9 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Addiction Treatments
Levels of Care
Inpatient
Addiction treatment at an inpatient rehab center is significantly more intensive than outpatient and community-based care. Clients remain at the facility for the duration of their program, though many centers offer supervised group excursions. Inpatient treatment typically consists of extensive psychotherapy, often including group and family counseling. Many programs also prioritize addiction education and recovery-focused life skills training. Holistic therapies, such as yoga, art therapy, EMDR, and meditation, are commonly available as well.
12-Step
The 12-Step process has been in use for decades by Alcoholics Anonymous and other addiction recovery programs. These meetings offer clients the chance to commit to sobriety together, share experiences and struggles, and begin to develop a healthier mindset and lifestyle.
Aftercare Support
Clients receiving services in a rehab aftercare program have generally been stable and sober for a period of weeks and months and no longer require high intensity treatment. Many have stepped down from inpatient rehab to outpatient treatment. Others have been discharged from formal treatment but need support in maintaining their sobriety. Clients typically work with their case manager and care team to develop a long-term care plan that aligns with their unique needs and goals.
Partial Hospitalization Program
A partial hospitalization program (PHP) offers intensive treatment to those with moderate to severe addictions while allowing them to return home. It is often an alternative to inpatient hospitalization and a "step-down" option from residential programs. PHP treatment is tailored to your needs and lasts an average of 90 days. Weekly sessions are up to 8 hours for 5 days a week and can include relapse prevention, medication management, and behavioral therapy services. The cost of PHP treatment varies but is often fully or partially covered by providers.
24-Hour Clinical Care
At certain points in the recovery process, it’s important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand. In case of emergency, personal crisis, or any other need, their clients are able to contact staff members at any time, day or night.
Medically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Intensive Outpatient
Clients often choose to enter intensive outpatient programs (IOP) when they exit inpatient rehab. Others turn to IOP as an alternative to hospitalization. Intensive outpatient rehabs offer high-level care for clients in early recovery and those at an elevated risk of relapse, typically requiring them to commit to between nine and 20 hours of treatment per week. The most prevalent treatment modalities include psychotherapy, recovery education, medication assisted treatment (MAT), and holistic therapies, such as meditation.
Outpatient
Outpatient rehab programs enable clients to integrate addiction treatment with their routine work and home life. Many facilities offer virtual services and evening, night, and weekend sessions to accommodate clients' schedules. Outpatient care typically includes rigorous psychotherapy, including group and family counseling. Most programs also prioritize addiction education and recovery-focused life skills training. Medication assisted treatment (MAT) is common for clients with alcohol and/or opioid dependency.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
When you enter a drug rehab in Utah, the process usually involves four stages: treatment initiation, early abstinence, maintaining abstinence, and advanced recovery. Treatment methods can rely on medications, counseling, or both, in either an outpatient or inpatient setting.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
When treating substance use disorder and a mental health condition, the best approach is to treat both conditions at the same time. Known as dual diagnosis treatment, this kind of specialized care provides you with 24/7 access to medical and mental health professionals, group therapy in order to provide a supportive peer group, and family therapy which helps to improve relationships with loved ones.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members. These group therapy meetings typically focus on one aspect of treatment at a time, allowing clients to come together to practice their recovery skills. Topics include DBT, cognitive behavior, life skills training, and more.
It is important for all their clients to have a safe space to talk to a knowledgeable, caring professional. One-on-one time with a therapist allows them to share their thoughts, feelings, and concerns without fear of judgement, and helps us determine how best to support their recovery.
Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. As family members, their support is crucial to their loved one’s healing process. If someone is unable to attend in-person, these meetings can take place over the phone, or through Skype.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Recreational therapy helps you in your addiction recovery program by improving your overall well being. Activities can include sports, music, and nature excursions that give you positive experiences, reduce your cravings, and offer the opportunity to reduce your stress. These aid in your addiction recovery.
Amenities
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Gym -
Yoga Studio -
Residential Setting -
Private Rooms -
Hiking -
Mountain Views
Staff & Accreditations
Staff
Eric Schmidt, MSW, LCSW, MBA
CEO
Dr. Michael Measom, MD
Psychiatrist & Medical Director
DJ Gray, , LCSW
Director of Outpatient Services & Therapist
Bradley Hieb
Director of Residential Services
Megan Vernon, , CMHC
Clinical Director Therapist
Rachel Schmidt
Director of Operations
Matt Borget
CMO
Accreditations
LegitScript has reviewed New Roads Behavioral Health Provo as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.
LegitScript verified in
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
1530 South 500 West
Provo UT, 84601
Get Help Now - 385-390-3465
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Fact checked and written by:
Nikki Wisher, BA
Edited by:
Peter Lee, PhD
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