Project Reality

If I could give them no stars I would. This place needs to be investigated. My friend has been a client there and I witnessed the unprofessionalism and lack of compassion first hand. She had hip surgery and Dane, same counselor in the last complaint is her counselor. He told her the weeks leading up to the surgery that the surgeon needed to contact him to arrange for her to have take homes. The day before her surgery she went in and was told Dane was out of the office that day and it would be arranged for her to get her take homes when she came back in with her discharge papers. I picked her up from the hospital and she could barely walk with a wound vac attached to her hip. I listened to the nurse tell her that the hospital had left several messages for Dane and the clinic and no call backs. She was instructed to be very careful with her hip and avoid steps and long distances. She was only dosed one time at the hospital because the surgeon authorized it because he was worried she hadn’t had her methadone and the clinic was not reachable. When we got in the car she called and spoke with Dane who told her he hasn’t had any phone calls and the surgeon was suppose to call the Dr at project not him and there was nothing he could do. She told him that he told her the surgeon had to call him and they had done that several times. That if she knew they had to call the provider she would have had them. Dane insisted she would have to find a way to get to the clinic every day with her bad hip and a wound vac. Told her she could go to a different clinic if she wasn’t happy about it. it. Dane was on speaker so I could hear the conversation and he completely avoided taking responsibility for HIS mistake and then told her he wasn’t in the office that day. My friend ended the call and was crying so I told her to call and ask to and ask to see the provider. They made her an appointment and I took her there. She brought her discharge papers and after being told BY Dane that he wasnt in the clinic, guess who came around the corner and acted very annoyed that she was there.And only then admitted he had some calls from the hospital but they needed to call the provider. If he got the calls, and knew they were calling the wrong person, Why didn’t he advocate for his client and give the provider the numbers. Why is it ok that he did NOTHING. She saw the provider and was told by Dane and the provider that they would have to staff it Wednesday and this was Friday. I don’t live in salt lake county but I was helping her the first 48 hours of her surgery. When she told the provider and Dane that she couldn’t get to the clinic on her own, Danes response was “well you made it today” I approached Dane and asked him how this ball got dropped. How as a counselor he knew she was having this surgery, and this isn’t a bunion surgery, it’s hip replacement that he didn’t help her coordinate care as he is her counselor, he got very unprofessional, and nasty. He knew for months this surgery was happening. I heard him tell her the surgeon had to call him, NOT the provider and watched him lie, and manipulate this situation to make it appear that my friend was in the wrong. According to the most recent complaint before mine being about Dane, seems like project has a real issue with their counselor. I worked for years as registered nurse and I was shocked by the care being given at this clinic. How can you work with individuals struggling with addiction, and set them up for failure the way this clinic is. I have several family members and friends that have struggled with addiction and I’m sick that this clinic, is responsible for taking care of people on methadone yet they thought it was ok for a client to have a hip replacement done without their methadone. Dane made a mistake and instead of making it right he turned it around on the client and refused to help. Shame on the provider too. Addicts deal with cravings daily, a surgery in itself is a trigger but add on top of that the pain of not having your methadone. Very unprofessional

So they take me down 5 mgs a week. Whatever that's fine. But once I get to 40mgs I start getting really sick. And I tell them. My counselor Dane tells me ok man I will call you tomorrow which didn't happen, so I see him that Sunday and he says ok Brett I will call you tomorrow. WHICH HE DOESNT then I see him a third time and he says I will talk to your doctor and call you tomorrow. WHICH HE DOESNT ONCE AGAIN. Then today I go in and the nurse tells me I could have stopped my tapper. That is complete Dog Water. Not one person reached out and said spit about it. I am trying to get into tranquility Place but they don't call me back. But if Dane needs to talk to me I have no choice in the matter. It seems very unperforated and I feel they did me dirty. But I have no choice but to go to them for methadone. I want to be switched to suplacaid. Just one shot a month. I am all the way down to 23mgs but I am not sure where I could have stopped my tapper, because not one person told me about it. I just thought we was going to have to go down to one. I really want to be on Suplacaid, not methadone....I have been out of the grips of Project Reality for a week. I am so glad I don't have to sit there and be belittled, and be around this blasphemy of a place that is supposed to help. It doesn't help to be put on something in place of other drugs. What just because my drug dealer now wears a lab coat my situation is different. No it is all poison no matter how you look at it.

I would not recommend this place to anyone who needs help with opioid addiction. They tell you to come every day with no help when you arrive. They tell you sorry no slots open even after telling you if you come early you can be seen. This is super dangerous if you are at risk of relapse. Do your research and find another facility. All the bad reviews are accurate.