800-784-1361
great place to begin the journey to recovery. Meals and great caring staff. I am going back to focus on my mental health recovery. I am sure I can be successful and complete the out patient program.
About Terros Health – McDowell Health Center- Primary Care
Terros Health – McDowell Health Center- Primary Care, located in Phoenix, Arizona is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, intensive outpatient, and 12-step therapy.
Specialty rehab programs at Terros Health – McDowell Health Center- Primary Care include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and specialized drug rehab for veterans, addressing combat-related trauma and reintegration.
Patients at Terros Health – McDowell Health Center- Primary Care will find the private rooms that give personal space for reflection and undisturbed rest during treatment.
Terros Health – McDowell Health Center- Primary Care has received accreditations from CARF.
Latest Reviews
New facility is pretty. Offering a variety of medical, psychiatric, family and community services including private and public funded insurance plans. Like many medical and other government and state agencies the buracatic processes involved often fail the most vulnerable persons in urgent need. Coordination with so many agencies cause more waiting on recieval of specialized urgent care
Response from the owner20 hours ago
Hi Nicole, thank you for reviewing our McDowell Health Center location. We’re glad to hear you find our new facility welcoming and that you recognize the range of services we provide. We sincerely appreciate your concerns regarding these processes. We understand how delays can affect individuals in need of urgent, specialized care, and supporting our clients remains one of our highest priorities. If you would like to discuss your experience further or need assistance navigating services, our team would be glad to help. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further.
If I could give them zero stars I would. Their PCP is absolutely awful. I told her I had an ear infection and she refused to prescribe me anything because she needed to "see it in person". Why is it that if I have regular insurance I can get a prescription for an infection from a teledoc but at Terros I have to be seen in person? I was also trying to obtain my diabetes medication and the doctor ordered bloodwork... Why do I need to get blood work when it's already in my chart that I have been diagnosed with diabetes? The level of care is abysmal at best and I feel as though Terros is just a giant insurance grab. Also, at the end of the call I completed a review and checked the box to have a patient advocate call me. No such call has been made. If you're a patient here, do yourself a favor-file grievances with the state, make complaints, make your voice heard-this place is negligent at best and should be shut down.
Response from the owner20 hours ago
Hi Ashley, thank you for reviewing our McDowell Health Center location. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We are also sorry to hear that you did not receive a follow-up call from a patient advocate after requesting one. We would appreciate the opportunity to review your concerns so we can better understand what occurred and work to resolve the issues you’ve described. If you are willing, please contact our Patient Advocacy team at Patientadvocate@terroshealth.org so we can discuss your situation further.
Horrible lack of communication/ knowledge and they do not care about your health. I was having a panic attack trying to reconnect with the provider who I was scheduled with for over a month for medication refill. I received multiple emails confirming my
Appointment that I took time out of my day and work schedule to attend, I confirmed it, joined my online visit, just for the video to be disconnected as soon as the provider connected and no one reached back out after I had to scramble looking for contacts and had to leave two voicemails after calling the main line as a current patient and called during business hours just to not be connected to anyone waiting through their hold music and finally get to the voicemail box which includes 3 minute long intro in both English and Spanish I had to wait through just to leave voicemails. No call back still and I reached out a 3rd time to the main line and spoke with a man who then explained my appt was cancelled while I was in the visit due to an incomplete evalution when I had physically went into the McDowell location for one and was never properly explained to that another one needed to be completed prior to my medication refill which was today with Channing Kay and for nothing ! Now I am out of medication and left stuck having to pay out of pocket because it’s not an option for me not to take. They said they left me a voicemail and called to let me know I needed another evaluation appt prior to my medication refill but I barley received those calls and voicemails today at 9:30 am and my appt was for 9:40 am. If I needed that evaluation first why was the medication refill appt still available to review and revise? I called a number back that called me and said her name was Angela and there wasn’t even a voicemail for the line when I called back and the line just drops after so many rings. This company is horrible and lacks customer care. How ironic it’s for mental health services and they are causing me panic attacks over their mismanagements. I am filing a grievance against them for improper care and negligence.
Response from the owner20 hours ago
Hi Genesis, thank you for reviewing our McDowell Health Center location. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.6 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Intensive inpatient programs (IOP) offer high-level support for clients in early recovery, those exiting detox or inpatient rehabs, and those at an elevated risk of relapse. Intensive outpatient treatment typically includes rigorous individual, group, and family counseling. Evidence-based complementary therapies, such as acupuncture and massage, are widely available. Medication assisted treatment (MAT) may be provided. Clients in IOP receive a minimum of nine hours of treatment per week but may engage in up to 20 treatment hours weekly.
Many addiction recovery centers base their treatment modalities on the 12 step program model, and those in treatment often transition to community-based programs. These programs can also be effective for clients who choose not to enter rehab. Traditionally, 12 step meetings are designed to provide intensive peer support whenever it is needed. In addition to group meetings and peer sponsorship, participants "work the steps" to achieve recovery through a systematic healing of the mind, body, and spirit.
If a person denies their substance abuse behavior when confronted one-on-one, a drug intervention in Arizona may be necessary. An intervention may be formally planned with intervention services from a professional who can guide loved ones through this process. The intervention involves confronting someone with how their drinking or drug use has affected themselves and everyone around them and encourages them to get treatment.
A partial hospitalization program (PHP) offers a short-term alternative to inpatient treatment or a step-down option after a residential program. With PHP treatment, you'll receive 6 to 8 hours of daily support, up to 5 days a week. The duration of a partial hospitalization program can vary with the average length being 90 days. While commuting is necessary, some programs also offer telehealth options. PHP treatment is often covered by insurance and typically offers medication management, relapse prevention techniques, and behavioral therapy.
The safest way to remove addictive substances from your body is done under the care of licensed medical professionals. Known as medically assisted detox, this level of care is typically in an inpatient setting with a team of medical experts that may include doctors, nurses, and mental health clinicians. Medications like Suboxone, methadone, or Vivitrol may be administered to help alleviate withdrawal symptoms.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
The goal of motivational interviewing in Arizona is to enhance your confidence in your ability to make changes in your life. It encourages you to commit to change and plan for the process of making those changes that will allow you to reach your goals.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Amenities
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Private Rooms
Staff & Accreditations
Staff
Karen Tepper
President & Chief Executive Officer
Vanna Campion, MD
Chief Medical Officer
Jennifer Nye
Chief Operations Officer
Karen Carter
Chief of Staff & Chief Compliance Officer
Michael Marion
Chief Financial Officer
Saffron Carew
Chief Information & Innovation Officer
Accreditations
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
Contact Information
4909 East McDowell Road
Phoenix, AZ 85008
Get Help Now - 602-834-1056
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