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Utah Valley Hospital

1034 North 500 West Provo, UT 84604
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Utah Valley Regional Medical Center UT 84604

About Utah Valley Hospital

Utah Valley Hospital, located in Provo, Utah is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Utah Valley Hospital include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and specialized drug rehab for veterans, addressing combat-related trauma and reintegration.

Facility Overview

Bed icon 441
Number of Available Beds

Latest Reviews

Robin Chubak
2 months ago on Google
5
The nursing staff is friendly and supportive.
Response from the owner2 months ago
Response from Intermountain Health: Hi, thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Sariah Hillam
2 months ago on Google
5
My 21 year old son woke at 2 am with severe pain, and was diagnosed in the Utah Valley Hospital Emergency Room with appendicitis. He was diagnosed at 3 am, went into surgery at 8 am and was back home by 1 pm the same day. The competence and speed of his providers in the ER, surgical center and hospital floor were impressive. He is almost back to normal a week later.
Response from the owner2 months ago
Response from Intermountain Health: Hi, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
Lorinda Hull
2 months ago on Google
4
I want to actually complain about the e. R. My husband stayed in the actual hospital.Room was fine, but they need to do something about the e.R
Response from the owner1 month ago
Response from Intermountain Health: Hi Lorinda, we're very sorry to hear about your experience but are grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.1 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehab programs enable clients to integrate addiction treatment with their routine work and home life. Many facilities offer virtual services and evening, night, and weekend sessions to accommodate clients' schedules. Outpatient care typically includes rigorous psychotherapy, including group and family counseling. Most programs also prioritize addiction education and recovery-focused life skills training. Medication assisted treatment (MAT) is common for clients with alcohol and/or opioid dependency.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Active addiction can quickly lead to malnutrition. This makes recovery even harder because your body doesn't have the nutrients it needs to function. During nutrition therapy, you'll learn about the effects of substance use on the body, how food can help your mental health, and how to maintain a nutritious diet.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Staff

Kyle Hansen, FACHE

Hospital President

Maria Black, APRN

CNO

Miles Hawley, MD

CMO

Amy Valenzuela

Finance Director

Josh Rohatinsky

Operation Officer

Traci Christensen

Administrative Director

Mitch Southwick

Administrative Director

Brady Anderson

Human Resources

Contact Information

Phone icon (801) 357-7850
Building icon

1034 North 500 West
Provo, UT 84604

Rehab in Cities Near Provo

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Reviews of Utah Valley Hospital

3.6/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.6 (100 reviews)
Luke Daughetee
1 week ago
1

I am currently a patient here, I REGRET coming to this hospital. By all means find a different hospital PLEASE!! The doctors are condescending acting as if they are clueless and forced to do their job. The nurses seem more like children playing dress up nurse having LOUD conversations about concerts they’re going to at 3AM then when asked to calm down or bring the discussion elsewhere. Snarky rude comments follow with sassy treatment. I am truly disgusted.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Luke, we're very sorry to hear about your experience, but are grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
Aspen Ruttenbur
1 week ago
5

I had to go to Intermountain Hospital Utah Valley for a very rare and special surgery. Dr. Nathan Richards and his PA Dr. Nazaneen quite literally saved my life. They are so knowledgeable about the disorder I was diagnosed with (MALS) and they have made sure to completely educate their staff on the horrific experiences and conditions people with this disease have been living with. This caused every single person I interacted with to be very positive experience. Nurse William was particularly incredible. He was empathetic, supportive, knowledgeable, and just a very positive person to be around while trying to recover. Kari and Janiee (I’m so sorry I know I’m spelling your name incorrectly) were also so sweet and had the most incredible bedside manners. After years of being treated like a burden or a plague by the medical community while trying to get my health fixed, it was so amazing to have a positive experience and to be treated like a human being that matters. I will forever be grateful for every single one of you in my medical team. Thank you for giving me hope and for giving me my life back.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Aspen, thanks for taking the time to leave this review. We're glad that we were able to go above and beyond your expectations!
Tyrell Gray
1 month ago
5

Everyone was so helpful and attentive. Wouldn’t want anyone to have to go to the hospital this is a good one.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Tyrell, thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Craig Whitehead
1 month ago
5

The process went very well. I was well received and the procedure went smoothly. The nurses, the anithisiolgist, and the Doctor all kept me informed about the procedure. The surgery went well, the recovery and discharge were expedited and I was was able to get home that afternoon.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Craig, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
Nate Brinton
1 month ago
1

Billed for something I wasn’t owed, constantly harassed by debt collectors nos for a debt that doesn’t exist. Disgusting scum.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Hi Nate, we are sorry to hear about your experience and would like to assist with your billing concerns or questions. Please reach out to Patient Financial Services at 866-415-6556 so we can assist you.
Matthew Dutson
1 month ago
1

They're starting to charge and additional $40 "add on fee" for doing a virtual visit as apposed to in person. They call it a "Video Visit Complexity" charge. I was told virtual visits were supposed to be easier/less expensive... and +$40 for that! I can't see it costing that much. It feels dishonest like they're trying to find more ways to squeeze money out.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Hi Matthew, we are sorry to hear about your experience but we're grateful for this feedback so we can look into the situation further. We encourage you to contact our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org.
Zachary Keene
1 month ago
1

While I was deployed, my wife took our children to the ER in Utah. The hospital botched the TRICARE billing from day one—they kept submitting the claim under my wife’s Social Security number even after we repeatedly told them I’m the service member and the policy must be billed under mine. TRICARE rejected the claim every time, and we spent hours on the phone trying to get the hospital to fix its own mistake. Staff promised us more than once that the issue was “resolved.” Fast-forward three years and a debt-collection notice shows up for the same bill they swore was taken care of. Their incompetence and indifference have now jeopardized our credit and wasted countless hours we’ll never get back. If you value your sanity, your credit score, or basic accountability, stay as far away from this hospital as possible.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Hi Zachary, we are sorry to hear about your experience and would like to assist with your billing concerns or questions. Please reach out to Patient Financial Services at 866-415-6556 so we can assist you.
Lisa Lee
1 month ago
5

I tried posting but I can't find it, so I'll do it again. I can't say enough good about how we have been treated with my fragile multi-handicap son. Kindness and dignity from the ER to discharge And always attentive to his daily needs. Two incidents of intubation one for 16 days, after sepsis. Another for six after aspiration pneumonia. He has been at death store at least half dozen times and come back to his baseline every time with their accent care. He is a happy person who understands everything about him even though his communication is limited. We can't thank them enough for the good work done.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Lisa, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
Elizabeth Hansen
1 month ago
5

Sll the nursing staff, techs and housekeeping were so thoughtful and kind. Surgery is never fun, but they made my stay as comfortable as possible. I cannot remembercever having such considerate care. Thank you 8th flour staff including Kelden, McKenzi, Pam Brandy, i am missing the names of the tech and nurse the first day. I was in room 805.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Elizabeth, thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Sarah Caswell
1 month ago
1

First the ER is great. And there are many good people working there. The issue is that their ICU is very behind the latest treatments. Also my elderly mother who has many chronic health issues was admitted to a family medicine team who hesitated to treat her and ended up not giving her steroids. The day after she was discharged she developed Bell’s Palsy which also damaged her 8th CN causing her to lose balance. My once independent mother is worse after their lack of expertise. The valley deserves much better, updated care.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Sarah, we're very sorry to hear about your experience but are grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
mariel vanallen
1 month ago
5

I am sorry to say that I have had quite a few times that I have had to avail myself of their services. I am very pleased to say that each and every time I have gone for treatment, every caregiver (from housekeeping to aides to nurses, physicians and everyone else) have treated me with kindness, compassion, and have treated me as an individual, not "just another patient ". I hope you don't need their services, but if you do, you will be in the best of hands.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Mariel, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
Mary Rush
1 month ago
5

Sara and Shawna and their team were Great. They were always kind and caring.

Response from the ownerInvalid relative date format:
Response from Intermountain Health:<br><br>Hi, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
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