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Utah Valley Hospital

1034 North 500 West
Provo, UT 84604
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Utah Valley Regional Medical Center UT 84604

About Utah Valley Hospital

Utah Valley Hospital is located in Provo, Utah. They provide mental health and addiction recovery services through Intermountain Health’s Behavioral Health program, which includes inpatient and outpatient care.

 

Medically Supervised Detox and Crisis Intervention

Services available to you at Utah Valley include medically supervised detoxification for substance abuse along with crisis intervention and stabilization services. This can make them an ideal place to take the first steps of recovery. In addition, they provide group and individual therapy utilizing evidence based treatment modalities.

 

Serving Adolescents to Adults

Populations served at Utah Valley include adolescent and adult behavioral health patients. They make family support and educational resources available for patients and their loved ones too so that your entire support system can benefit.

 

Reviews Are Positive and Highlight a Compassionate and Skilled Staff

Patient reviews for services here are positive, with clients reporting a compassionate and skilled staff, especially when it comes to emergency inpatient behavioral health. They also mention a thorough, individualized treatment approach and that they received support from multidisciplinary teams.

This treatment center accepts most major private insurance plans along with Medicare and Medicaid. They also have financial assistance programs available for eligible patients to ensure accessibility of care.

 

Healing Gardens and Outdoor Spaces for Reflection

The facility features modern, private inpatient units with safety and comfort features and peaceful outdoor spaces and healing gardens. They are accessible to comprehensive care as well, including emergency services, psychiatric care and medical detox, with an on-site pharmacy, laboratory and imaging services.

Located close to Provo River Trail, a scenic area for outdoor recreation and reflection, this hospital’s location offers many areas to reflect on your recovery journey. In addition, the facility is located in close proximity to Utah Lake State park, offering access to nature, walking trails and water activities.

Similar Rehab Centers

Fact checked and written by:
Camille Sylvain
Edited by:
Nikki Wisher, BA

Facility Overview

Bed icon 441
Number of Available Beds

Latest Reviews

chely negrete
1 week ago on Google
3
The place it self very nice and clean. But some of the staff shouldn't even be there. Went in on 11/27 to the ER. the ER nurse was amazing and the doctor aswell. Had to stay over night for a procedure the night nurse was amazing checking up on me his name was David i think I wish there were more like him. Waking up to the morning nurse was a whole different story McKensy was her name she was just not the right person that i need at the moment. Getting discharge with no information given just paper work highlighted on what i need to not drink or mix meds with anything else. As i was getting ready to leave she stripped down the bed mind you i was still in the hospital gown she stripped the whole bed down told me to wait to take me down to my car. Which she didn't even come to take me it was some else. I felt like i didn't matter at that moment like i was just no one. Nurses please just be nice you don't know what the other person is going thru.
triston Worwood
1 week ago on Google
1
My father is currently at this hospital after have A TIA. I have never done a negative review but this calls for it. The level of care has been completely unacceptable. First multiple doctors putting in the wrong diagnosis on their notes. MRI showed a clot on his right side of his brain, one doctors notes said it was on his left, another it’s on his right a third doctor said left. This is how surgeries are done in the wrong location on patients. 6 different doctors just jumping in and out with minimal to zero communication Second after a procedure the staff never plugged his bed in luckily I noticed upon arrival so no possibility of alerting a nurse incase of another stroke nor the bed alerting if he fell out of it, this happened twice. Third, they did not let him shower until the 7th day and actually told us someone had not been doing their job to keep him clean and sanitary which is a breach of a patients rights. Fourth, extremely lack of urgency on getting appropriate scans, tests, and being informed on what is going on with his treatment and care. He is not hooked up to any monitors, forced to go as long as 24 hours without food or water because they keep delaying or messing up procedures they setup. He has lost 12 lbs in 5 DAYS!!!!! He only weighs 130 lbs due to past cancers. Today he had another TIA while in the hospital, I had to call the hospital to get to his room immediately because nobody answered the call button. Yet the answer, we will order more scans that’s was at 730 this morning, here it is 830 pm with no scans done. He still is not hooked up to continuous monitoring after now having 2 TIA’s And might as well be staying in a motel at this point. My father has spent months at the huntsman and U of U for cancer with the most outstanding care. We will be taking legal action for the lack of care and neglect that he has recieved. Do not come to this hospital
Rygg's Design
3 weeks ago on Google
5
Room 925 11/18/25/ Very impressed with night nurse Finna, PCT Natalie, Nurse Chris on day shift, and Raven, PCT. They stayed on top of my meds and took good care of me. The food was great. The only constructive thing I would say is that the night shift really needs a lot more help with nursing staff. Thanks for a great hospital experience.
Response from the owner1 week ago
Response from Intermountain Health:

Hi, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.5 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient rehab programs enable clients to integrate addiction treatment with their routine work and home life. Many facilities offer virtual services and evening, night, and weekend sessions to accommodate clients' schedules. Outpatient care typically includes rigorous psychotherapy, including group and family counseling. Most programs also prioritize addiction education and recovery-focused life skills training. Medication assisted treatment (MAT) is common for clients with alcohol and/or opioid dependency.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Active addiction can quickly lead to malnutrition. This makes recovery even harder because your body doesn't have the nutrients it needs to function. During nutrition therapy, you'll learn about the effects of substance use on the body, how food can help your mental health, and how to maintain a nutritious diet.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Staff

Kyle Hansen, FACHE

Hospital President

Maria Black, APRN

CNO

Miles Hawley, MD

CMO

Amy Valenzuela

Finance Director

Josh Rohatinsky

Operation Officer

Traci Christensen

Administrative Director

Mitch Southwick

Administrative Director

Brady Anderson

Human Resources

Contact Information

Building icon

1034 North 500 West
Provo, UT 84604

Explore Other Centers Near Provo

Reviews of Utah Valley Hospital

3.59/5 (695 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.5913669064748 (695 reviews)
chely negrete
1 week ago
3

The place it self very nice and clean. But some of the staff shouldn't even be there. Went in on 11/27 to the ER. the ER nurse was amazing and the doctor aswell. Had to stay over night for a procedure the night nurse was amazing checking up on me his name was David i think I wish there were more like him. Waking up to the morning nurse was a whole different story McKensy was her name she was just not the right person that i need at the moment. Getting discharge with no information given just paper work highlighted on what i need to not drink or mix meds with anything else. As i was getting ready to leave she stripped down the bed mind you i was still in the hospital gown she stripped the whole bed down told me to wait to take me down to my car. Which she didn't even come to take me it was some else. I felt like i didn't matter at that moment like i was just no one. Nurses please just be nice you don't know what the other person is going thru.

triston Worwood
1 week ago
1

My father is currently at this hospital after have A TIA. I have never done a negative review but this calls for it. The level of care has been completely unacceptable. First multiple doctors putting in the wrong diagnosis on their notes. MRI showed a clot on his right side of his brain, one doctors notes said it was on his left, another it’s on his right a third doctor said left. This is how surgeries are done in the wrong location on patients. 6 different doctors just jumping in and out with minimal to zero communication Second after a procedure the staff never plugged his bed in luckily I noticed upon arrival so no possibility of alerting a nurse incase of another stroke nor the bed alerting if he fell out of it, this happened twice. Third, they did not let him shower until the 7th day and actually told us someone had not been doing their job to keep him clean and sanitary which is a breach of a patients rights. Fourth, extremely lack of urgency on getting appropriate scans, tests, and being informed on what is going on with his treatment and care. He is not hooked up to any monitors, forced to go as long as 24 hours without food or water because they keep delaying or messing up procedures they setup. He has lost 12 lbs in 5 DAYS!!!!! He only weighs 130 lbs due to past cancers. Today he had another TIA while in the hospital, I had to call the hospital to get to his room immediately because nobody answered the call button. Yet the answer, we will order more scans that’s was at 730 this morning, here it is 830 pm with no scans done. He still is not hooked up to continuous monitoring after now having 2 TIA’s And might as well be staying in a motel at this point. My father has spent months at the huntsman and U of U for cancer with the most outstanding care. We will be taking legal action for the lack of care and neglect that he has recieved. Do not come to this hospital

Rygg's Design
3 weeks ago
5

Room 925 11/18/25/ Very impressed with night nurse Finna, PCT Natalie, Nurse Chris on day shift, and Raven, PCT. They stayed on top of my meds and took good care of me. The food was great. The only constructive thing I would say is that the night shift really needs a lot more help with nursing staff. Thanks for a great hospital experience.

Response from the owner
Response from Intermountain Health:

Hi, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
Darron Sanderson (Darron)
3 months ago
5

Thanks guys!!

Response from the owner
Response from Intermountain Health:

Darron, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
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