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Utah Valley Hospital

1034 North 500 West Provo, UT 84604
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Utah Valley Regional Medical Center UT 84604

About Utah Valley Hospital

Utah Valley Hospital is located in Provo, Utah. They provide mental health and addiction recovery services through Intermountain Health’s Behavioral Health program, which includes inpatient and outpatient care.

 

Medically Supervised Detox and Crisis Intervention

Services available to you at Utah Valley include medically supervised detoxification for substance abuse along with crisis intervention and stabilization services. This can make them an ideal place to take the first steps of recovery. In addition, they provide group and individual therapy utilizing evidence based treatment modalities.

 

Serving Adolescents to Adults

Populations served at Utah Valley include adolescent and adult behavioral health patients. They make family support and educational resources available for patients and their loved ones too so that your entire support system can benefit.

 

Reviews Are Positive and Highlight a Compassionate and Skilled Staff

Patient reviews for services here are positive, with clients reporting a compassionate and skilled staff, especially when it comes to emergency inpatient behavioral health. They also mention a thorough, individualized treatment approach and that they received support from multidisciplinary teams.

This treatment center accepts most major private insurance plans along with Medicare and Medicaid. They also have financial assistance programs available for eligible patients to ensure accessibility of care.

 

Healing Gardens and Outdoor Spaces for Reflection

The facility features modern, private inpatient units with safety and comfort features and peaceful outdoor spaces and healing gardens. They are accessible to comprehensive care as well, including emergency services, psychiatric care and medical detox, with an on-site pharmacy, laboratory and imaging services.

Located close to Provo River Trail, a scenic area for outdoor recreation and reflection, this hospital’s location offers many areas to reflect on your recovery journey. In addition, the facility is located in close proximity to Utah Lake State park, offering access to nature, walking trails and water activities.

Facility Overview

Bed icon 441
Number of Available Beds

Similar Rehab Centers

Latest Reviews

Darron Sanderson (Darron)
1 month ago on Google
5
Thanks guys!!
Response from the owner3 weeks ago
Response from Intermountain Health:

Darron, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
Michael Kavala
1 month ago on Google
1
came in cuz my neck was sore and they didn't even try to resuscitate me‼️
Response from the owner3 weeks ago
Response from Intermountain Health:

Hi Michael, we are sorry to hear about your experience but we're grateful for this feedback so we can look into the situation further. We encourage you to contact our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org.
Brenna “Raven”
1 month ago on Google
1
Someone close to me underwent open heart surgery, and the nurse was making fun of him at the nurse desk in ICU for knocking over his chest tube fluid device. The people your hospital takes in a state of confusion/seizures with broken teeth and cut open tounge and hospital staff ends up exploiting that person!!! I cant afford a home or all the stuff that goes with it! let alone the insurance, and your hospital sends homeless people a bill for $20,000 dollars and offered no financial assistance? For a test they shouldn't ever have done... its a money grab Stop offering assistance to homeless people if you know they cant afford it.
Response from the owner3 weeks ago
Response from Intermountain Health:

We're very sorry to hear about your experience but are grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.5 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient rehab programs enable clients to integrate addiction treatment with their routine work and home life. Many facilities offer virtual services and evening, night, and weekend sessions to accommodate clients' schedules. Outpatient care typically includes rigorous psychotherapy, including group and family counseling. Most programs also prioritize addiction education and recovery-focused life skills training. Medication assisted treatment (MAT) is common for clients with alcohol and/or opioid dependency.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Active addiction can quickly lead to malnutrition. This makes recovery even harder because your body doesn't have the nutrients it needs to function. During nutrition therapy, you'll learn about the effects of substance use on the body, how food can help your mental health, and how to maintain a nutritious diet.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Staff

Kyle Hansen, FACHE

Hospital President

Maria Black, APRN

CNO

Miles Hawley, MD

CMO

Amy Valenzuela

Finance Director

Josh Rohatinsky

Operation Officer

Traci Christensen

Administrative Director

Mitch Southwick

Administrative Director

Brady Anderson

Human Resources

Contact Information

Building icon

1034 North 500 West
Provo, UT 84604

Fact checked and written by:
Camille Sylvain
Edited by:
Nikki Wisher, BA

Rehab in Cities Near Provo

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Reviews of Utah Valley Hospital

3.6/5 (697 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.6 (697 reviews)
Darron Sanderson (Darron)
1 month ago
5

Thanks guys!!

Response from the owner
Response from Intermountain Health:

Darron, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
Yolanda Romero
1 month ago
5

Response from the owner
Response from Intermountain Health:

Yolanda, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
Michael Kavala
1 month ago
1

came in cuz my neck was sore and they didn't even try to resuscitate me‼️

Response from the owner
Response from Intermountain Health:

Hi Michael, we are sorry to hear about your experience but we're grateful for this feedback so we can look into the situation further. We encourage you to contact our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org.
Brenna “Raven”
1 month ago
1

Someone close to me underwent open heart surgery, and the nurse was making fun of him at the nurse desk in ICU for knocking over his chest tube fluid device. The people your hospital takes in a state of confusion/seizures with broken teeth and cut open tounge and hospital staff ends up exploiting that person!!! I cant afford a home or all the stuff that goes with it! let alone the insurance, and your hospital sends homeless people a bill for $20,000 dollars and offered no financial assistance? For a test they shouldn't ever have done... its a money grab Stop offering assistance to homeless people if you know they cant afford it.

Response from the owner
Response from Intermountain Health:

We're very sorry to hear about your experience but are grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
Grace Johnson
1 month ago
4

Response from the owner
Response from Intermountain Health:

Grace, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 4 stars!
Sarina Zabriskie
1 month ago
1

I came to this hospital for surgery. My surgeon was amazing. I won’t mention his name because he deserves over five stars. My surgery required a Stay at the hospital. If I could give this hospital zero stars, I would. The nurses don’t care about you Or your pain. They barely came and checked on me. I would wait over an hour for my pain meds To the point I kept calling For a nurse And they would take forever to come in. I couldn’t really get up on my own or walk . When my fiancé came to see me, I called for a nurse a few times and nobody got sent so my fiancé went to go get somebody and the nurse was sitting right outside on the computer Ignoring my call. After waiting over an hour for any kind of pain medicine, they would get upset at me When I ask for pain medication. Even though my pain would just get worse more patient I was. They made it a really big deal whenever I asked for pain medication When they were the ones making me wait and wait. The techs Were more nurturing and caring than the nurses. The tech would come and check on me way more than the nurse would. After my surgery, I was told to do as much walking as possible. I really wasn’t feeling good. The surgery was a rough recovery. The nurses Were no help at all. I would rather have been at home then at the hospital, trying to somewhat manage my pain and feel comfortable. I would’ve done it better at my own home by myself. I feel like I had no support from any of the nurses. Keep in mind, I was at the hospital alone most of the time My fiancé came to visit me after work Which was after 6pm . My experience at this hospital was Horrible And I will never be coming back to this hospital. I forgot to mentions after I got out of surgery and was in the recovery room. I was in a lot of pain asked for pain medicine. The next thing I remember was them telling me to stay awake because they gave me “too much fentanyl “. I’m not sure how they could’ve done that but I believe that’s a huge liability. Especially because they didn’t tell my fiancé whom was in charge of me and speaking for me. But I told him.

Response from the owner
Response from Intermountain Health:

Sarina, we're very sorry to hear about your experience but are grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
Micaela Cay Hubbard
1 month ago
5

Had such an incredible experience at this hospital. I delivered my first baby here, was rushed to an emergency c section. The staff was incredible. So supportive and helpful. They made our stay, traumatic as it was, relaxing and wonderful! 💗

Response from the owner
Response from Intermountain Health:

Micaela, thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Carolyn Abeyta
1 month ago
5

My husband was experiencing severe pain with a kidney stone from the time we went to the ER admitting and the nurses and doctors treated him so good. He was admitted and stayed overnight after surgery. I can’t say enough how good the staff treated us. The hospital is very clean. I noticed the janitors always cleaning. Very excellent experience!

Response from the owner
Response from Intermountain Health:

Carolyn, thanks for taking the time to leave this review. We're glad that we were able to go above and beyond your expectations!
Daylee Sorensen
1 month ago
1

Went to the ER after days of non stop vomiting and fever. They gave me some care sent me home with a few prescriptions was told to come back to ER if my symptoms worsen. Went back to the ER the same people who was assigned to me saw me come in the ER doors and commented out loud of wow your back and front fest lady rudly asked what symptoms worsened and I couldn’t walk in myself to the ER and no one brought me a wheelchair- but another guy behind me pulled up to ER and a nurse ran out with a wheelchair. Anywho.. I was told I had a virus and my pneumonia was gone and I just had a stomach virus that would leave on its own and my paper work said diagnosis was vomiting. I went home and kept feeling worse. I ended up puking blood so my wife took me to a Salt Lake City hospital. into the ER my fever my heart rate was high and my oxygen was low. I was admitted right away and I was diagnosed with that. I still had pneumonia and I was sepsis. The doctors at ER Provo didn’t know much treated me fast wanted to get me out of there as fast as possible. They took an x-ray of my chest and said that the pneumonia had left and I got the same x-ray done at the Salt Lake City Hospital and I still had pneumonia. I had to stay in Salt Lake for seven days. That’s how sick I was in Provo hospital ER just kept sending me home.

Response from the owner
Response from Intermountain Health:

Daylee, we're very sorry to hear about your experience but are grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
Jan Robb
2 months ago
5

Incredible care - everyone nurses, doctors and support staff were incredibly wonderful and effective.

Response from the owner
Response from Intermountain Health:

Thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Valoy Bowers
2 months ago
4

Communication needs to be improved!

Response from the owner
Response from Intermountain Health:

Valoy, we're grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
Diane Perez
2 months ago
5

The kindest caregivers. Amazing. Thank you so much.

Response from the owner
Response from Intermountain Health:

Diane, thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
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