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Utah Valley Hospital

1034 North 500 West
Provo, UT 84604
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Utah Valley Regional Medical Center UT 84604

About Utah Valley Hospital

Utah Valley Hospital is located in Provo, Utah. They provide mental health and addiction recovery services through Intermountain Health’s Behavioral Health program, which includes inpatient and outpatient care.

 

Medically Supervised Detox and Crisis Intervention

Services available to you at Utah Valley include medically supervised detoxification for substance abuse along with crisis intervention and stabilization services. This can make them an ideal place to take the first steps of recovery. In addition, they provide group and individual therapy utilizing evidence based treatment modalities.

 

Serving Adolescents to Adults

Populations served at Utah Valley include adolescent and adult behavioral health patients. They make family support and educational resources available for patients and their loved ones too so that your entire support system can benefit.

 

Reviews Are Positive and Highlight a Compassionate and Skilled Staff

Patient reviews for services here are positive, with clients reporting a compassionate and skilled staff, especially when it comes to emergency inpatient behavioral health. They also mention a thorough, individualized treatment approach and that they received support from multidisciplinary teams.

This treatment center accepts most major private insurance plans along with Medicare and Medicaid. They also have financial assistance programs available for eligible patients to ensure accessibility of care.

 

Healing Gardens and Outdoor Spaces for Reflection

The facility features modern, private inpatient units with safety and comfort features and peaceful outdoor spaces and healing gardens. They are accessible to comprehensive care as well, including emergency services, psychiatric care and medical detox, with an on-site pharmacy, laboratory and imaging services.

Located close to Provo River Trail, a scenic area for outdoor recreation and reflection, this hospital’s location offers many areas to reflect on your recovery journey. In addition, the facility is located in close proximity to Utah Lake State park, offering access to nature, walking trails and water activities.

Similar Rehab Centers

Fact checked and written by:
Camille Sylvain
Edited by:
Nikki Wisher, BA

Facility Overview

Bed icon 441
Number of Available Beds

Latest Reviews

Crystal Fry
1 month ago on Google
3
I took my daughter here yesterday. The Dr was amazing. The staff was sweet, but extremely slow after the Dr gave us the OK . Also, I was worried about my daughter because she needed to to take everything off on the top and I noticed there was a camera watching. There should be privacy for tender aged children that needs to take their clothes off. I don't agree with that part.
Michelle Damico
1 month ago on Google
1
Very frustrating experience. I’ve been trying for hours to locate my daughter and keep getting transferred with no clear answers. In a stressful situation, I expected better communication and help.
Melissa Bell
2 months ago on Google
1
If there was a zero I would put that. I was told my insurance would cover a certain amount for a sleep Study test. I told him I wouldn’t be able to schedule it because I couldn’t afford it. The lady who schedules a sleep study told me of a place I could schedule that would cover over half the price of what my insurance would cover for the sleep study test. I said I could do it for that price and paid for it and sent the bill to the billing office. I kept getting bills for the price of my insurance cost. I kept calling billing and they said they would look into it and let me know. They finally told me the price I paid was for self pay patients meaning I spent $400 for nothing and I had to pay what my insurance didn’t cover. I’ve tried getting a hold of billing to discuss this oversight and speak to a manager, but they will never get back to me. The billing department is horrible to work with and misleading. They are just trying to milk money out of you even when you can’t afford anything.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.5 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient rehab programs enable clients to integrate addiction treatment with their routine work and home life. Many facilities offer virtual services and evening, night, and weekend sessions to accommodate clients' schedules. Outpatient care typically includes rigorous psychotherapy, including group and family counseling. Most programs also prioritize addiction education and recovery-focused life skills training. Medication assisted treatment (MAT) is common for clients with alcohol and/or opioid dependency.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Active addiction can quickly lead to malnutrition. This makes recovery even harder because your body doesn't have the nutrients it needs to function. During nutrition therapy, you'll learn about the effects of substance use on the body, how food can help your mental health, and how to maintain a nutritious diet.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Staff

Kyle Hansen, FACHE

Hospital President

Maria Black, APRN

CNO

Miles Hawley, MD

CMO

Amy Valenzuela

Finance Director

Josh Rohatinsky

Operation Officer

Traci Christensen

Administrative Director

Mitch Southwick

Administrative Director

Brady Anderson

Human Resources

Contact Information

Building icon

1034 North 500 West
Provo, UT 84604

Explore Other Centers Near Provo

Reviews of Utah Valley Hospital

3.58/5 (711 reviews)
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0
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0
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.58 (711 reviews)
Crystal Fry
1 month ago
3

I took my daughter here yesterday. The Dr was amazing. The staff was sweet, but extremely slow after the Dr gave us the OK . Also, I was worried about my daughter because she needed to to take everything off on the top and I noticed there was a camera watching. There should be privacy for tender aged children that needs to take their clothes off. I don't agree with that part.

Michelle Damico
1 month ago
1

Very frustrating experience. I’ve been trying for hours to locate my daughter and keep getting transferred with no clear answers. In a stressful situation, I expected better communication and help.

Melissa Bell
2 months ago
1

If there was a zero I would put that. I was told my insurance would cover a certain amount for a sleep Study test. I told him I wouldn’t be able to schedule it because I couldn’t afford it. The lady who schedules a sleep study told me of a place I could schedule that would cover over half the price of what my insurance would cover for the sleep study test. I said I could do it for that price and paid for it and sent the bill to the billing office. I kept getting bills for the price of my insurance cost. I kept calling billing and they said they would look into it and let me know. They finally told me the price I paid was for self pay patients meaning I spent $400 for nothing and I had to pay what my insurance didn’t cover. I’ve tried getting a hold of billing to discuss this oversight and speak to a manager, but they will never get back to me. The billing department is horrible to work with and misleading. They are just trying to milk money out of you even when you can’t afford anything.

Becky Cardon
2 months ago
3

I fell in my home and I could tell that something was really wrong ‘cuz it immediately started swelling and my knee cap with my knee bent had fallen in from of my knee.(it was not on top of my knee anymore). The whole thing was traumatic because I was at home alone. I got SIRI to call 911 and was taken to the ER. I told the nurses and doctors that I needed pain meds right away, that I was in a lot of pain. The first thing the doctor says to me before even introducing herself was, “Well, we have a shortage of pain meds so we’re going to have to limit how much we give you.” Now the EMT’s gave me pain meds no problem! Nurses can’t administer pain meds unless a doctor consents. I told the doctor,” what am I doing here then. That’s part of your job is to use medications to control pain.” Well, they finally gave me something and rolled me in to get a CT and lighted me on to the table and I screamed so loud my daughter heard me down the hall and she got after the staff for not helping me with my pain. I told the imaging specialist to not touch me (cuz they wanted me leg flat) I told them give me a minute I’ll do it myself. Cuz they started to push on my leg. Well to make a horrible experience short cuz there’s so much more that happened. My CT came back and I had fractured my femur, vertically, just above my total knee. It’s like you’re a part of an assembly line, total mindlessness. I’ve always gone to AF hospital but because I knew something was seriously wrong I chose to go to UVRMC. When I saw it I was so angry at the ER doctor for not medicating me, thinking I was drug seeking and not taking me seriously. I’ll never go back to that hospital again!

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