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Utah Valley Hospital

1034 North 500 West Provo, UT 84604
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Utah Valley Regional Medical Center UT 84604

About Utah Valley Hospital

Utah Valley Hospital is located in Provo, Utah. They provide mental health and addiction recovery services through Intermountain Health’s Behavioral Health program, which includes inpatient and outpatient care.

 

Medically Supervised Detox and Crisis Intervention

Services available to you at Utah Valley include medically supervised detoxification for substance abuse along with crisis intervention and stabilization services. This can make them an ideal place to take the first steps of recovery. In addition, they provide group and individual therapy utilizing evidence based treatment modalities.

 

Serving Adolescents to Adults

Populations served at Utah Valley include adolescent and adult behavioral health patients. They make family support and educational resources available for patients and their loved ones too so that your entire support system can benefit.

 

Reviews Are Positive and Highlight a Compassionate and Skilled Staff

Patient reviews for services here are positive, with clients reporting a compassionate and skilled staff, especially when it comes to emergency inpatient behavioral health. They also mention a thorough, individualized treatment approach and that they received support from multidisciplinary teams.

This treatment center accepts most major private insurance plans along with Medicare and Medicaid. They also have financial assistance programs available for eligible patients to ensure accessibility of care.

 

Healing Gardens and Outdoor Spaces for Reflection

The facility features modern, private inpatient units with safety and comfort features and peaceful outdoor spaces and healing gardens. They are accessible to comprehensive care as well, including emergency services, psychiatric care and medical detox, with an on-site pharmacy, laboratory and imaging services.

Located close to Provo River Trail, a scenic area for outdoor recreation and reflection, this hospital’s location offers many areas to reflect on your recovery journey. In addition, the facility is located in close proximity to Utah Lake State park, offering access to nature, walking trails and water activities.

Facility Overview

Bed icon 441
Number of Available Beds

Latest Reviews

Jan Robb
2 weeks ago on Google
5
Incredible care - everyone nurses, doctors and support staff were incredibly wonderful and effective.
Response from the owner1 week ago
Response from Intermountain Health:

Thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Valoy Bowers
2 weeks ago on Google
4
Communication needs to be improved!
Response from the owner1 week ago
Response from Intermountain Health:

Valoy, we're grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
Diane Perez
3 weeks ago on Google
5
The kindest caregivers. Amazing. Thank you so much.
Response from the owner1 week ago
Response from Intermountain Health:

Diane, thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.5 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient rehab programs enable clients to integrate addiction treatment with their routine work and home life. Many facilities offer virtual services and evening, night, and weekend sessions to accommodate clients' schedules. Outpatient care typically includes rigorous psychotherapy, including group and family counseling. Most programs also prioritize addiction education and recovery-focused life skills training. Medication assisted treatment (MAT) is common for clients with alcohol and/or opioid dependency.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Active addiction can quickly lead to malnutrition. This makes recovery even harder because your body doesn't have the nutrients it needs to function. During nutrition therapy, you'll learn about the effects of substance use on the body, how food can help your mental health, and how to maintain a nutritious diet.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Staff

Kyle Hansen, FACHE

Hospital President

Maria Black, APRN

CNO

Miles Hawley, MD

CMO

Amy Valenzuela

Finance Director

Josh Rohatinsky

Operation Officer

Traci Christensen

Administrative Director

Mitch Southwick

Administrative Director

Brady Anderson

Human Resources

Contact Information

Building icon

1034 North 500 West
Provo, UT 84604

Fact checked and written by:
Camille Sylvain
Edited by:
Nikki Wisher, BA

Rehab in Cities Near Provo

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Reviews of Utah Valley Hospital

3.6/5 (688 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.6 (688 reviews)
Jan Robb
2 weeks ago
5

Incredible care - everyone nurses, doctors and support staff were incredibly wonderful and effective.

Response from the owner
Response from Intermountain Health:

Thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Valoy Bowers
2 weeks ago
4

Communication needs to be improved!

Response from the owner
Response from Intermountain Health:

Valoy, we're grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
Diane Perez
3 weeks ago
5

The kindest caregivers. Amazing. Thank you so much.

Response from the owner
Response from Intermountain Health:

Diane, thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Brian
3 weeks ago
5

Absolutely amazing hospital and staff. I was air lifted after a motorcycle accident and stayed for a month. The staff worked tirelessly on my behalf. Best hospital I've ever been to. Deb Davies and her pain team are the best. They really care and work as a team. They are solid. Colby Groneman (OT) was with me every step of the way through my recovery. Chaplin John thank you. The staff are extremely compassionate and know what they're doing. The food was really good for hospital food.

Response from the owner
Response from Intermountain Health:

Brian, thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Jeff Hansen
3 weeks ago
5

Everyone was very professional and catered to my every need

Response from the owner
Response from Intermountain Health:

Jeff, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
Kendal Rich
3 weeks ago
5

I’ve had some awesome experiences with this hospital. They took great care of my grandpa when he had his stroke. They delivered my niece. And now they are angels helping my sweet baby girl in the NICU. So grateful for the staff here.

Response from the owner
Response from Intermountain Health:

Kendal, thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Derek Boyer
4 weeks ago
5

Our 3rd baby and the staff were all amazing! Danica, Anna, Brittany, Sadie, Brittany, Brooklyn, Bonnie,Maureen, Dr. Nance, Dr. McLay and literally all of the staff! 10/10. I’m missing a few names but I won’t forget your faces! Thanks for making this a great experience for my wife baby and family!

Response from the owner
Response from Intermountain Health:

Derek, thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Ivanna Bianchi
1 month ago
1

Prasley a tech was very rude next time I get sick I look Into other óptimos,I was stress out for not feeling my Best But this person with her negative energy made me want to run out of there.

Response from the owner
Response from Intermountain Health:

Ivanna, we're very sorry to hear about your experience but are grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
Megan Roundy
1 month ago
5

I recently had the privilege of being cared for in the B-Med unit, and I can’t say enough about how exceptional the experience was. From the moment I arrived, every nurse, doctor, and staff member treated me with compassion, patience, and genuine kindness. They not only provided excellent medical care, but also made me feel safe, supported, and respected throughout my stay. Their attention to detail, willingness to listen, and warm bedside manner truly made a difficult time so much easier. I am deeply grateful for the outstanding care I received and highly recommend this hospital to anyone in need.

Response from the owner
Response from Intermountain Health:

Megan, thanks for taking the time to leave us a review, we will definitely pass on your comments to our team. Have a great day!
Merrill Brockbank
1 month ago
5

Response from the owner
Response from Intermountain Health:

Merrill, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 5 stars!
Craig O'Farrell
1 month ago
4

Response from the owner
Response from Intermountain Health:

Craig, thanks for taking a moment to leave us this review, we really appreciate it. Thank you for giving us 4 stars!
Zach Preece
1 month ago
1

Some of the staff are incredibly rude. Like seriously why go into healthcare if you don’t believe in the CARE part. Also there seems to be ZERO communication among the staff. One doctor or nurse would say something and another one would say something that completely contradicted it. And when you would ask questions about the contradiction they get extremely condescending, even if you are being nice about it. Also IHC just sucks in general. I don’t understand how the CEO and upper management can look at themselves in the mirror while they know patients are getting charged thousands of dollars for basic and even sub standard care. All while they are making millions of dollars a year. (that being said I will say some of the staff were nice. But seriously something needs to change)

Response from the owner
Response from Intermountain Health:

Zach, we're very sorry to hear about your experience but are grateful for your feedback and the chance it gives us to improve. If you'd like, please reach out to our Clinical Relations team at 855-442-7855 or patientfeedback@imail.org. We look forward to hearing from you.
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