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Rocky Mountain Regional VA Medical Center Emergency Room

1700 N Wheeling ST Aurora, CO 80045
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Top 10 Rehab In Aurora
VA Eastern Colorado Health Care System - Rocky Mountain Regional VAMC CO 80045

About Rocky Mountain Regional VA Medical Center Emergency Room

VA Eastern Colorado Healthcare System–Rocky Mountain Regional VAMC, in Aurora, Colorado, provides comprehensive mental and behavioral health care for military personnel, veterans, and families. Their services include telehealthcare, crisis intervention, patient stabilization, medically supervised detox, medication assisted treatment (MAT) for clients in opioid and/or alcohol recovery, and inpatient, partial hospitalization (PHP), intensive outpatient (IOP), general outpatient (OP), and aftercare programming. Specialized services are also available for adolescents, young adults, seniors, homeless and indigent persons, LGBTQ+ persons, and persons with co-occurring disorders.

VA Eastern Colorado Health Care System – Rocky Mountain Regional VAMC provides comprehensive addiction recovery services for military personnel, veterans, and families in Aurora, Colorado, including telehealth care, crisis intervention, medically supervised detox, medication assisted treatment (MAT), and inpatient, intensive outpatient (IOP), partial hospitalization (PHP), general outpatient (OP), and aftercare programming. They also offer dedicated programming for adolescents, young adults, seniors, homeless and indigent persons, LGBTQ+ persons, and persons with co-occurring disorders.

Inpatient Programs
Their inpatient programs allow clients to focus on their recovery in a highly structured and supportive environment. Clients receive round-the-clock medical supervision, medical and mental health assessments, personalized care planning, and case management. Those undergoing detox may be prescribed FDA-approved medications to ease withdrawal symptoms and prevent potentially serious complications. Clients in opioid and/or alcohol recovery may enroll in their evidence-based MAT program for longer-term pharmacotherapy. Clients also engage in intensive individual, group, and family counseling and robust recovery-focused life skills training addressing topics such as relapse prevention.

Outpatient and Aftercare Services
Their outpatient programs encompass multiple levels of care to align with clients’ evolving needs. Their aftercare services may include 12 step program facilitation, step-down and transitional support, and referrals for medical, mental health, and social service programs.

Accreditation and Payment
Rocky Mountain Regional VAMC is accredited by SAMHSA, The Joint Commission, and CARF. They accept private insurance, military insurance, sliding scale payment schedules, and self-pay. Financial aid is available.

Facility Overview

Bed icon 40
Number of Available Beds

Latest Reviews

Paul C
2 months ago on Google
1
Is there a time of day that anyone has the decency to answer the phone?
M R
2 months ago on Google
5
Just as a Lion "Commands Respect", it does not have to advertise, or by popular votes or certificates too fool the innocent other animals in the forest that its a Lion! By right the braying male mule in the forest can falsely claim, or complain putting forth argument, but no one pays attention anyways to a braying mule! It is known its own female counterpart often kicks the male mule in the face when braying..Simular, The Rocky Mountain Regional VA Medical Facility and staff and all the workers are professional, devoted multifunctional, careing and often times go an extra mile to serve all of us veterans for our needs! Thus I use the anology that this Facility is like the Lion and I humbly request too all the readers who have a cool-head and sober mind-set and judge any tree by tasteing its fruit..Outwardly just viewing this VA facility, let alone stepping inside and tasting the diffrent delicious fruits in the form of Staff/Departments and employees from the pot washer all the way up too Administration; Well it just makes you want to take off your hat hold your heart and salute to them all and with a smile say God Bless America!
Robert Rich
2 months ago on Google
1
Not sure if I already verbally threw up on this establishment yet, but just to be sure I'll add this. It's clearly evident that they spent all the money on the building and not the staff. 80 percent of them could care less about what they re doing and the other 20 percent are volunteers. Most of the doctors or nurses I've interacted with seem like they got their degree out of a cereal box. If you want to be seen by one of these "professionals" you just have to call the one number and wait 30 minutes. After the first 30 minutes the call will drop, just call back wait another 30 min and repeat until some rude ass lady answers and makes you feel super unwelcome. Once your appointment is scheduled make sure to arrive 15 min early. Then you'll wait an extra 30 minutes after your scheduled visit because why not they actually scheduled you in so you'll be seen when it's convenient for them. And that's only if you were actually scheduled. It would seem that since the VA gives us veterans a paycheck every month, that should make up for providing us the worst medical service this country has to offer. Giving this place 1 star is one of the biggest over statement I've made on Google reviews.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Clients entering an inpatient rehab typically require more intensive treatment than those in outpatient care. Clients often start inpatient treatment immediately after completing a detox program. Upon admission, they engage in extensive psychotherapy, receive recovery-focused life skills training, and participate in evidence-based complementary therapies, such as meditation, massage, acupuncture, and/or animal, creative arts, recreational, and experiential therapy.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Clients engaged in a rehab aftercare program have completed active addiction treatment and are receiving services designed to promote their sustained sobriety. Drug rehab aftercare typically encompasses a wide variety of medical, mental health, and social services meant to facilitate clients' reintegration into their home, workplace, and community. Clients typically collaborate with their case manager and/or recovery team to identify and access the services they need, often including peer coaching, career counseling, and care referrals.
12-step icon12-Step
Addiction recovery based on a 12 step program model is rooted in peer support and spiritual development. Participants regularly attend 12 step meetings, which are free, anonymous, peer-led, and available throughout the day and night in most communities. Clients' recovery is achieved progressively as they work through the 12 steps, which teach them to understand and address the root causes of their addiction, become accountable for their choices, and relinquish control over that which cannot be changed.
sober-living iconSober Living Homes
Residents of a sober living home in Colorado are encouraged to continue to develop coping skills and habits they learned in treatment. They can typically live at the halfway house as long as they want, until they feel they are ready to transition home. During their stay, they must adhere to house rules, which may include contributing to household chores, abiding by a curfew, and maintaining a job.
heart-hands iconIntervention Services
A drug intervention in Colorado is necessary when someone needs help with substance abuse but is unwilling to stop using despite multiple negative consequences. Intervention services are available to walk family and friends through a step-by-step process of planning and executing the intervention. A successful intervention requires careful planning and set-up as well as appropriate follow-up. Intervention services can be crucial to carrying out each of these steps.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
medically-assisted-detox iconMedically Assisted Detox
The process of medically assisted detox usually takes place in an inpatient setting while under the 24/7 care of a team of licensed medical professionals. It's considered the safest way to rid the body of all addictive substances and prepare you for a transition into either an inpatient program or various forms of outpatient rehab. The program length varies depending on your needs, but it typically takes about 5-7 days.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Professional services are often necessary to recover from addiction. Drug rehab in Colorado provides the expert services needed to address the complex issues of addiction and help individuals start their recovery journey.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Amir Farooqi, FACHE

Interim Medical Center Director

Darren Travis

Interim Deputy Director

Michelle R. Mountfort, DHA, MSN, MBA, RN

Associate Director, Patient Care Services

Sharee Taylor, PhD, RHIA

Associate Director

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 269144

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 385147

Contact Information

Phone icon (303) 399-8020
Building icon

1700 N Wheeling ST
Aurora, CO 80045

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Nikki Seay

Rehab in Cities Near Aurora

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Reviews of Rocky Mountain Regional VA Medical Center Emergency Room

3.28/5 (101 reviews)
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Reviews

1

The staff is poorly informed, they seem confused doing their job as if they didn't know how to do it. The professionalism here is horrid and almost dangerous to anyone seriously ill.

Reviewed on 2/26/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3 (100 reviews)
Damon Rodriguez
1 week ago
1

Wait times for everything are ridiculous, the whole place is under staffed. They are of the treat the symptoms instead of looking to correct the problem for most things. Usually a 3 month wait for any new appointment and if you ask to see a civilian doctor they tend to wait 2-3 months before they actually process the request. If I could afford health insurance, I would not come here. Many staff members obviously are just here for a paycheck and it shows in their attitude.

April S
2 weeks ago
1

OB-GYN: I was told that they are “amazing” but I have always had a hard time getting an appointment. Had to go to the ER, was told there is a specialty doctor on call for every department, including gynecology. Made it there, was told differently, that there is no on-call gynecologist. But was “re-assured” that they have female doctors ready to help. 4 hours of waiting, I am finally seen by their only ER doctor on shift, a male. He told me he wasn’t comfortable touching me and recommended I just see the gynecologist, the people I can’t get an appointment with or to answer the phone. I tell him this, he says he’ll put a note in my record and they will 100% call me the next day because “our gynecology department at this VA is awesome, they’ll get you in same-day.” Waited for hours, no call. Called every single number the ER provided me for gynecology, not one person picked up. Left multiple voice mails.

Kathleen McDonald
2 weeks ago
1

I've got a couple of separate issues Aurora clinic move to Pueblo. Need a new doctor. Tried patient advocacy Took 3 WEEKS just to talk to someone and get the wrong information. Get a hold of them again...NO HELP AT ALL. I think my mastoid is infected. Ear, neck, head , blood in my ear and eyes are all in a LOT of pain. Not getting anywhere trying to get a new doctor. After 3 weeks of serious pain, I decided to go to the ER. That doctor gave a pretty bad diagnosis. He ordered me some muscle relaxers. The pharmacy called my number while I was in the bathroom. I didn't hear it. I waited until I realized that they were about to close up. I had been there since 11:00. I asked for help. They wouldn't accept the ticket they called while I was in the bathroom. They told me to get another ticket I did. It was 35 patients ahead of me. No way I was going to get my meds before they closed. I asked someone for help again. Same response I had wasted AN ENTIRE DAY WAITING AND THEY WOULDN'T GO 3 FEET TO PICK UP MY READY AND WAITING TO GO PRESCRIPTION ON THE DAMN COUNTER AND HAND IT TO ME. YEAH, at that

Shelley Hutchings
4 weeks ago
1

This is a new low. Expensive building filled with retail junk every 10 feet claiming to be a 'medical facility' When did it become acceptable to use the VA like a shopping mall? They have all this money but only have 4 of my thyroid pills on hand? They have the ability to charge vendors to be there but not to cover the costs of needed medications? This is bleak and abysmal and depressing. You can't help us but you sure can help yourself to those tax payers dollars, huh?

richard
1 month ago
5

This is a great hospital, from calling the nurses line, to the parking garage till discharge. Those I spoke with when I called the nurse line were very helpful and asked detailed questions to properly triage me. I was having a little trouble finding the correct entrance into the facility after I parked, an employee noticed and pointed me in the right direction. Everyone in the ER was super nice and helpful. It's always a wait in the ER but they did well in getting people taken back in the timely manner they could. Dr. Katherine Bates was super sweet and easy to talk to. Even a few months back I requested a refill on my inhaler (I was over 1 year since my last checkup and they typically don't refill need without an appointment) they still sent me 1 (they usually send 3 when I am current on my physical.) The veteran employees at the entrance and nice and easy to approach. I know the hospital can be a stressful place to visit, but in my experience, they have always been professional, kind and helpful!

Chuck Biker
1 month ago
5

I am actually in the hospital now. Awaiting a triple bypass come Monday. What I have to say is this. After 6 heart attacks. This is not my 1st rodeo. If you know what I'm saying. I've been here 4 days so far. The entire staff. Is absolutely fenominal. Pleasant, attentive, compassionate, and even humerous. It's such a pleasant experience. I had to find the floor nurses coordinates office. To thank her personally. When I say pleasant. I don't just mean the nursing staff. The cleaning staff, the support staff that pushes you to your next test, the staff that brings my food. Every person I come into contact with. Has been top notch attentive and professional. Not that any hospital stay is pleasant. But the staff here makes it as close to pleasant as I have ever seen. I am truly amazed.

Christopher Garcia
1 month ago
5

I’ve had the misfortune of having to go to ER. With that event I was well taken care of and monitored during my stay. The medical staff tended to my condition and checked in on me. The facilities throughout the hospital were good, I felt that everything was there to make patients feel comfortable. Pharmacy and labs can be chaotic but for the most part, they get patients in and out.

Katherine C
1 month ago
1

Go to an outside hospital and call the 72 hot line to receive care. I wasn't listened to once and turned over and out the door like a server waiting tables.

M R
1 month ago
5

Just as a Lion "Commands Respect", it does not have to advertise, or by popular votes or certificates try to fool the innocent other animals of the forest that its a Lion, it is a Lion!Sure other animals by birth right can complain, or give opinions! Then again a braying mule in the forest can falsely claim, or complain putting forth argument, but no one pays attention anyways to a braying mule! It's well known its own female counterpart often kicks the male mule in the face when braying.. Simular, The Rocky Mountain Regional VA Medical Facility, it's staff plus all the important workers, they all Command Respect! They are professional, devoted, multifunctional, careing and often times go an extra mile to serve all of us veterans for our needs! Thus I use the anology that this Facility is like the Lion and I humbly request too all the readers who have a cool-head and sober mind-set, and can judge any tree by tasteing its fruit.Just step back and observe this " Outwardly Majestic Complex"! Viewing this VA facility is proof our country loves and cares and will not forget any veteran! Then take a step inside!..From acting Director Paul L Roberts/Staff, then all the other employees. "They are all delicious fruits! The Elite Security of the VA at any givin time if it orders a command, instantly every personel in that building kicks-in auto-mode! Wow! Hey, Observing all that it just makes you want to take off your hat, hold your heart, and with a smile salute to them all ,mumbling "God Bless America".

Laura Murphy
2 months ago
1

Wow. Sitting here in ER with the most apathetic staff I’ve ever seen. Husband has been writhing in pain for over an hour and the Nurse appears to be a sadist. Won’t even let him rinse out his mouth with water after morphine. We had been so impressed with new hospital for his surgery 8 years ago, but the ER? Horrendous!!!

Paul C
2 months ago
1

Is there a time of day that anyone has the decency to answer the phone?

Roselyn Barlow
2 months ago
5

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