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Youth ETC

4414 North 19th Avenue Phoenix, AZ 85015
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Youth ETC AZ 85015

About Youth ETC

Open Hearts Family Wellness is located in Phoenix, Arizona. Outpatient programs are offered for mental health and substance use. Financial assistance is available through grant opportunities and a discounted sliding fee scale.

Their programs allow for flexibility so that you are able to work and go to school. They offer individual therapy, psychoeducation groups and psychiatric services. Intensive outpatient programs are offered to preteens, teenagers and adults. This intensive treatment is for individuals who require more mental health support but already have a substance use diagnosis. All services are delivered by a specialized substance use team. Medication management, case management and behavior coaching are provided. Family therapy is available for loved ones of individuals who are struggling with mental health or substance use disorders.

Latest Reviews

Debbie Wolverton
2 months ago on Google
4
The differance it has made in my family has been amazing. Thank you Open Hearts.
Kathy Kirk
2 months ago on Google
5
The group she is in works great for her needs.
Patricia Gomez
2 months ago on Google
5
Very nice staff nevered had a problem with open heart staff or therapist.
Response from the owner2 months ago
Thank you! We're so glad to hear you've had a positive experience with our staff and therapists. We truly appreciate your feedback!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Accepted Insurance

Youth ETC works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Dr. Christopher Keck

President & CEO

Zoe Flippen

Sr. VP of Specialty Programs

Shannon Nordahl

Director of Business Integrity

Raquel Crawford

Director of Marketing & Community Relations

Contact Information

Phone icon (602) 285-5550
Building icon

4414 North 19th Avenue
Phoenix, AZ 85015

Fact checked and written by:
Jenise Alvarez
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Phoenix

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Reviews of Youth ETC

3.66/5 (75 reviews)
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Reviews

1

The staff of Youth ETC are not at all useful, they simply don't have the interest to help people.

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.7 (74 reviews)
Shelby Eckert
3 weeks ago
2

I worked with Jennifer and she was absolutely amazing!!! Sadly, I asked for therapy with my psychiatry appointment but I was never connected to a therapist. I had a diagnosis appointment but I was never told a diagnosis just put on meds which is a little concerning. Anytime I call, there is no answer so good luck getting someone on the phone. I was a fully online patient and my appointments were a little late but no more than 10 minutes so not a big deal for me but for others just an fyi

Response from the ownerInvalid relative date format:
Dear Shelby, <br><br>Thank you for taking the time to share your experience. We're so glad to hear that working with Jennifer was a positive part of your care.<br><br>We’re sorry to hear about the challenges you experienced with therapy coordination and communication. We understand how important it is to feel informed and supported, especially when it comes to your mental health care.<br><br>We would really appreciate the opportunity to connect with you directly to learn more and see how we can make things right. If you're open to it, please contact us at 602-285-5550 or info@openheartsaz.org. We want to make sure you feel supported and heard.<br><br>Thank you again for your feedback, it helps us grow and improve.<br><br>Warm regards, <br>Zoё Flippen<br>Senior Vice President of Specialty Programs<br>Open Hearts Family Wellness
Jasmine Davis
1 month ago
1

I’m going to start this review by if I could give 0 stars I would” the communication was all over the place. It was very clear that their priorities were getting as many kids as possible, over working their staff to the point of my son getting minutes a day with his coach. They make you believe they care about your child and their growth but then drop them without warning. Thank goodness he had coaches who actually cared about him. I wouldn’t recommend this company to my worst enemy. And I hope the overhead understands how dirty they did they clients AND staff when they dropped the kids they spent so much time working with.

Response from the ownerInvalid relative date format:
Dear Jasmine,<br><br>Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration and disappointment you and your son felt.<br><br>At Open Hearts Family Wellness, we are guided by the values of compassion, community, and resilience, and we take concerns about communication, staffing, and client care very seriously.<br><br>Our mission is to support families and children with the highest quality services possible, and it is never our intention for anyone to feel unsupported or overlooked. While we cannot discuss specific cases publicly, please know that we are continuously working to improve communication and service delivery to better meet the needs of the families we serve.<br><br>We sincerely appreciate the time you took to share your concerns. Your feedback is important to us and will be shared with leadership as part of our commitment to ongoing improvement. We wish you and your son all the best in your journey ahead.<br><br>Warm regards,<br>Christopher Keck<br>President & CEO<br>Open Hearts Family Wellness
Jenni Ortiz
1 month ago
5

Open hearts is one of many agencies that's have helped my grandson and I needs . Great customer service great people

Response from the ownerInvalid relative date format:
Thank you so much for your kind words! We’re honored to have had the opportunity to support you and your grandson. We truly appreciate you being part of the Open Hearts community! 💙<br>
Patricia Esquer
1 month ago
5

Siempre a sido muy satisfactorio estar con ustedes su equipo es muy profesional y responsable Grasias.

Response from the ownerInvalid relative date format:
¡Muchas gracias por tus amables palabras! Nos alegra saber que has tenido una experiencia satisfactoria con nuestro equipo. Seguiremos trabajando con profesionalismo y compromiso para brindarte siempre el mejor servicio. ¡Gracias por confiar en nosotros!
Debbie Wolverton
2 months ago
4

The differance it has made in my family has been amazing. Thank you Open Hearts.

Response from the ownerInvalid relative date format:
Thank you so much for sharing this! We're truly honored to be part of your family's journey. Your kind words mean the world to our team. 💙
Kathy Kirk
2 months ago
5

The group she is in works great for her needs.

Response from the ownerInvalid relative date format:
Thank you for your kind words! We’re so glad to hear that the group is a great fit and meeting her needs. <br>
Patricia Gomez
2 months ago
5

Very nice staff nevered had a problem with open heart staff or therapist.

Response from the ownerInvalid relative date format:
Thank you! We're so glad to hear you've had a positive experience with our staff and therapists. We truly appreciate your feedback! 💙
Emily Salas
2 months ago
5

They have great options for therapy including in person, video chat, and on the phone. Great experience 🙏

Response from the ownerInvalid relative date format:
Thank you! We're glad to hear you've had a great experience and that our therapy options have accommodated your needs. We're here for you! 💙🙏
Ariana Renteria
2 months ago
5

I am very pleased with the care I receive through this organization.

Response from the ownerInvalid relative date format:
Thank you so much! We're glad to hear you're pleased with the care—we're honored to support you on your journey. 💙
Earnest Nteza
2 months ago
5

Open Hearts is a breath of fresh air! From the moment you step in, the front desk team especially Kandi sets the tone with warmth, humor, and efficiency. Need info? They’ve got it. Feeling nervous? Their lighthearted banter will melt the tension away. It’s like walking into a well-run comedy show meets top-tier wellness care informative, welcoming, and just the right amount of fun! Kandi and the team make sure every patient feels at ease, proving that healing starts with a smile. Highly recommend! ⭐️😃🙌 #WellnessWithAHeart #LaughterIsMedicine

Response from the ownerInvalid relative date format:
Thank you so much for your kind words and glowing review! We’re thrilled to hear that your experience at Open Hearts felt welcoming, uplifting, and supportive, just the way we intend it to be. Candie and the rest of the team truly go above and beyond to create a space where every person feels seen, valued, and comfortable. 😊💙<br><br>Your appreciation reminds us why we do what we do. We believe healing begins the moment you walk through our doors, and a little laughter can go a long way! <br>
A “Aaddison88” A
2 months ago
1

If I could give this place 0 stars I would. When I first started with OH, it was like a dream come true. The family atmosphere and care for client/family were unparalleled. However, over time, after so many leadership changes and policy changes this place has lost its way. The heart is missing as they’ve transformed into a place that is solely about the money and not client care. Leadership is out of touch and does not handle staff feedback well. Leading to an overall negative workplace environment where the staff are afraid to express themselves. During an all staff, the CEO when speaking about staff opinions informed the staff to “save the drama for your mommas”. This had a deeply negative effect on staff as they felt unseen and unheard. Another example of negative working experience was that the caseloads were too big to be clinically effective. When I expressed my concerns to leadership I was informed that “all staff caseloads are going up” and that “this is what the company needs to do for now”. As a result we saw our kids less and the communities we swore to uplift suffered. If you are thinking about placing your children here or seeking services for yourself DONT. The staff mean well but are spread thin, overworked and not equipped for success. If you are thinking about applying here to be the change in your community, DONT. You will be toiling away for a mental health company that does not care about your mental health. Overall, employees don’t quit bad jobs, they quit bad leadership. I loved my job, I loved my families and I loved the communities I served but it was becoming harder and harder to be of service when there’s nothing but barriers placed in your way.

Response from the ownerInvalid relative date format:
Dear Aaddison88, <br><br>As Board Chair of Open Hearts Family Wellness, I want to sincerely thank you for taking the time to share your experience. We appreciate the dedication and passion you brought to serving our clients and community, and we regret that your time with us did not reflect the supportive and mission-driven environment we strive to maintain.<br><br>At Open Hearts, our work is guided by the values of compassion, community, and resilience. We understand that leadership transitions and policy changes can bring challenges, and we take concerns about workplace culture, communication, and staff well-being seriously. Our goal is to ensure that both our employees and the individuals we serve feel supported, valued, and empowered.<br><br>We are committed to ongoing improvements and welcome feedback that helps us strengthen our organization. Your contributions to Open Hearts made a difference, and we recognize the impact you had during your time here.<br><br>We sincerely appreciate your service and wish you the best in your future pursuits.<br><br>Sincerely,<br>Rhonda Baldwin<br>Board Chair, Open Hearts Family Wellness
Violeta Uribe
9 months ago
1

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