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Connections Health Solutions – Urgent Psychiatric Center

1201 S 7th Ave, #150
Phoenix, AZ 85007
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About Connections Health Solutions – Urgent Psychiatric Center

You can start your recuperation process quickly because assessments and care can usually be provided within 90 minutes of your arrival. You will have access to a crisis stabilization unit, a 23 hour stabilization unit, and a walk-in mental health clinic when you first arrive at the center. They also offer an outpatient recovery program called Transitions to support continued recovery. You can enter the facility at any time without an appointment and feel secure knowing that assistance is available.

In addition to conducting mental health assessments and crisis stabilization, the urgent care team also helps patients enroll in outpatient services like therapy and urgent prescription refills. Their dedication lies in serving all individuals irrespective of their insurance status. If someone is reluctant to get help, they can help them navigate the involuntary treatment process.

In addition to their programs, there are kind and competent staff members waiting for you whether you arrive alone, are escorted in by first responders, or are transferred from the emergency department of a nearby hospital. A committed team comprising social workers, nurses, psychiatrists, and peers with lived experience works at the center. This cooperative strategy gets you appropriate assistance based on your unique requirements.

A personalized discharge plan will be created in conjunction with your treatment to help you get the long term assistance you need to make a full recovery. In times of need they are prepared to assist making sure that nobody has to face their difficulties alone.

This facility has been awarded The Joint Commission’s Gold Seal of Approval for Behavioral Health Care and Human Services Accreditation.

Similar Rehab Centers

Fact checked and written by:
Sehar Uddin
Edited by:
Peter Lee, PhD

Latest Reviews

Carolina Rios
2 months ago on Google
1
The 988 hotline recommended I go to this place. I don’t know if this is normal but I was actively having a mental health crisis and when I arrived they handed me a clipboard with paper to fill out, had me pee in a cup, passed me to a case manager who tried to ask me several general questions, and then I got to talk to a psychologist only because I demanded to speak to one. I then demanded to leave because I felt extremely uncomfortable, embarrassed and like a burden. My overwhelming anger overtook my initial anxiety and depression, which I guess is good? This is the first time I’ve ever experienced a mental health crisis, so I don’t know if this is protocol, but I personally wasn’t in the right mind to even remember my name because I was sobbing uncontrollably. I was begging for help and I was fighting for my life. They were cold and had no sense of urgency to help me calm down or understand my emotions. It makes me sad to think that this is what people in crisis go through. At one point I was so upset there at my depression worsened. I’ve never felt more embarrassed.
Response from the owner1 month ago
Hi Carolina. We are sorry to hear of your experience and appreciate you taking the time to write. We would like to learn more. Please email patientrelations@connectionshs.com with your contact information (including the best phone number to reach you) and additional information about your experience. One of our care team members will follow up with you within two business days. 
Brad Murphy
3 months ago on Google
1
I was in here involuntarily because my dad lied and exaggerated on my petition. This whole process is criminal. Being locked in a room with no outside time & fed mentally destabilizing foods - both of which scientifically proven to cause mental impairment - while being analyzed and “strongly encouraged” to take drugs I didn’t feel I needed, when legal rights say I can refuse whilst being accused grandiose & delusional. Psych meds have very serious negative side effects and are easily avoided for many of the population when other modalities - that I practice are older than allopathy & very effectively and respected within mental health. Locked in against my will - I couldn’t act angry or “elevated or have pressured speech” by being in this jail. Even still feeling i was wronged to be there in the 1st place. The “providers” aka psych drug dealers - expected me to be calm and collected - I showed my respects to them and the very serious job they have to keep community and us safe. However 1 provider viewing 16 ish people for 15-20 mins x time all in a row will naturally become a biased observation and sets those like myself who shouldn’t have been in there an unfair evaluation. UPC repetitioned me continuing the exaggeration on my file even worse original petition - still stating very serious allegations that I distinctively addressed in 1st eval. I must say the positive experience were the other staff - I give credit where it’s due and will say I appreciated the nurses, social workers, and other fully present individuals with us - who also agreed I shouldn’t be in there - and whose notes NEVER make it to the providers consideration — mind you I’m diagnosed grandiose and delusional …. All staff besides providers really cared, and listened, reflected if and when needed. Very quickly did those staff regulate the room or people being irate to avoid forced sedation if it were possible which in a very impressive way. However the psychiatrists are dismissive, instigating, presuming you are mentally until proven innocent. Taking the words of the petitioners as law and I didn’t feel seen or heard - they disregarded several very important factors we spoke about - and repetitioned me, sharpening the exaggerating of the original petition to make me look worse then the original petition did …. calling me delusional and grandiose for simply having confidence in my own emotional intelligence and own self regulating abilities. I relied on Somatic therapies to heal myself for my entire life - from self practice to actual formal studying from professionals - so I’m far from being arrogant. I deliberately stay away from medication, so self mastery is my religion, passion, life’s work and actual profession. Self regulating, h3aling chronic issues holistically via breathwork, diet, Thai chi/chi gong, and other practices have delivered; many of these practices several centuries old - while being dismissed. Being told I’m oblivious to my mental state which between emotions & mental state it’s literally all I do and study as I do not want allopathic mediations. I am a somatic worker for other individuals to help them self regulate in massage, breath and meditation spaces. I was told I was grandiose and hallucinations when I spoke of very real feelings and flashbacks I had. I felt emotionally and psychologically abused by the “providers” who say they observe you as you’re in there for 24 hrs x day - but they only do so for 15 mins x day. I was sent to another facility - Valley wise where thank god the providers had actual compassion, and empathy and didn’t flinch when I notified them how exaggerated and exploitive UPC was. They were aware of the general attitude of UPC & to finally be heard was refreshing. From danger to myself & others - to being diagnosed skitzohrenic - then bipolar to everything dropped including medications - maybe I was right all along and this for profit “we care about your rights as long as you swallow our meds “ process handled me wrong. If I had $ and time - I’d lawyer I’d sue this petition / provider process
Manuel Rubalcaba
3 months ago on Google
1
They broke my arm while I was not resisting injected me and now I hear voices
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.8 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Connections Health Solutions – Urgent Psychiatric Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

The initial phase of recovery treatment typically includes 24-hour clinical care in Arizona. This constant supervision ensures a safe detox process, which helps the individual physically stabilize from substance use. Patients will receive medications to curb withdrawal symptoms and cravings, as well as other necessary medical treatment. This period typically lasts up to a week, then the individual will receive medical clearance to begin inpatient or outpatient rehab.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Alcohol use disorder (AUD), also referred to as alcoholism and alcohol addiction, is a chronic condition that involves craving alcohol and an inability to control drinking. A person with AUD must drink greater and greater amounts of alcohol to achieve the same effects and experiences withdrawal symptoms if they stop drinking alcohol. Several evidence-based methods are available to treat AUD through alcohol rehab in Arizona. This treatment can occur on an outpatient or inpatient basis.

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

opium iconOpioid Addiction

Arizona's substance abuse treatment centers can provide tailored treatment for individuals with substance use disorders and mental health conditions. Treatment programs may include medically assisted detox, 12-Step recovery, intensive outpatient programs, and aftercare support. Addiction experts employ evidence-based therapies like cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), and talk therapy to uncover and reframe unhelpful patterns. By graduation, you'll have developed new coping strategies, learned new stress management techniques, and have the capability of sustaining your recovery.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private-room iconPrivate Rooms
  • weight iconGym
  • recreation iconRecreation Room

Staff & Accreditations

Staff

Colin LeClair

Chief Executive Officer

Dr. Chris Carson

Co-Founder and Chief Strategy Officer

Laura Buckley

Chief Operating Officer

Dr. Holly DuBois

Chief Medical Officer

Kevin Miller

Chief Financial Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Building icon

1201 S 7th Ave
#150
Phoenix, AZ 85007

Reviews of Connections Health Solutions – Urgent Psychiatric Center

2.89/5 (148 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8918918918919 (148 reviews)
Renata Johnson
2 months ago
5

Sarah Killingsworth
2 months ago
5

Carolina Rios
2 months ago
1

The 988 hotline recommended I go to this place. I don’t know if this is normal but I was actively having a mental health crisis and when I arrived they handed me a clipboard with paper to fill out, had me pee in a cup, passed me to a case manager who tried to ask me several general questions, and then I got to talk to a psychologist only because I demanded to speak to one. I then demanded to leave because I felt extremely uncomfortable, embarrassed and like a burden. My overwhelming anger overtook my initial anxiety and depression, which I guess is good? This is the first time I’ve ever experienced a mental health crisis, so I don’t know if this is protocol, but I personally wasn’t in the right mind to even remember my name because I was sobbing uncontrollably. I was begging for help and I was fighting for my life. They were cold and had no sense of urgency to help me calm down or understand my emotions. It makes me sad to think that this is what people in crisis go through. At one point I was so upset there at my depression worsened. I’ve never felt more embarrassed.

Response from the owner
Hi Carolina. We are sorry to hear of your experience and appreciate you taking the time to write. We would like to learn more. Please email patientrelations@connectionshs.com with your contact information (including the best phone number to reach you) and additional information about your experience. One of our care team members will follow up with you within two business days. 
Brad Murphy
3 months ago
1

I was in here involuntarily because my dad lied and exaggerated on my petition. This whole process is criminal. Being locked in a room with no outside time & fed mentally destabilizing foods - both of which scientifically proven to cause mental impairment - while being analyzed and “strongly encouraged” to take drugs I didn’t feel I needed, when legal rights say I can refuse whilst being accused grandiose & delusional. Psych meds have very serious negative side effects and are easily avoided for many of the population when other modalities - that I practice are older than allopathy & very effectively and respected within mental health. Locked in against my will - I couldn’t act angry or “elevated or have pressured speech” by being in this jail. Even still feeling i was wronged to be there in the 1st place. The “providers” aka psych drug dealers - expected me to be calm and collected - I showed my respects to them and the very serious job they have to keep community and us safe. However 1 provider viewing 16 ish people for 15-20 mins x time all in a row will naturally become a biased observation and sets those like myself who shouldn’t have been in there an unfair evaluation. UPC repetitioned me continuing the exaggeration on my file even worse original petition - still stating very serious allegations that I distinctively addressed in 1st eval. I must say the positive experience were the other staff - I give credit where it’s due and will say I appreciated the nurses, social workers, and other fully present individuals with us - who also agreed I shouldn’t be in there - and whose notes NEVER make it to the providers consideration — mind you I’m diagnosed grandiose and delusional …. All staff besides providers really cared, and listened, reflected if and when needed. Very quickly did those staff regulate the room or people being irate to avoid forced sedation if it were possible which in a very impressive way. However the psychiatrists are dismissive, instigating, presuming you are mentally until proven innocent. Taking the words of the petitioners as law and I didn’t feel seen or heard - they disregarded several very important factors we spoke about - and repetitioned me, sharpening the exaggerating of the original petition to make me look worse then the original petition did …. calling me delusional and grandiose for simply having confidence in my own emotional intelligence and own self regulating abilities. I relied on Somatic therapies to heal myself for my entire life - from self practice to actual formal studying from professionals - so I’m far from being arrogant. I deliberately stay away from medication, so self mastery is my religion, passion, life’s work and actual profession. Self regulating, h3aling chronic issues holistically via breathwork, diet, Thai chi/chi gong, and other practices have delivered; many of these practices several centuries old - while being dismissed. Being told I’m oblivious to my mental state which between emotions & mental state it’s literally all I do and study as I do not want allopathic mediations. I am a somatic worker for other individuals to help them self regulate in massage, breath and meditation spaces. I was told I was grandiose and hallucinations when I spoke of very real feelings and flashbacks I had. I felt emotionally and psychologically abused by the “providers” who say they observe you as you’re in there for 24 hrs x day - but they only do so for 15 mins x day. I was sent to another facility - Valley wise where thank god the providers had actual compassion, and empathy and didn’t flinch when I notified them how exaggerated and exploitive UPC was. They were aware of the general attitude of UPC & to finally be heard was refreshing. From danger to myself & others - to being diagnosed skitzohrenic - then bipolar to everything dropped including medications - maybe I was right all along and this for profit “we care about your rights as long as you swallow our meds “ process handled me wrong. If I had $ and time - I’d lawyer I’d sue this petition / provider process

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