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Connections Health Solutions – Urgent Psychiatric Center

1201 S 7th Ave, #150 Phoenix, AZ 85007
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About Connections Health Solutions – Urgent Psychiatric Center

If you need help dealing with a range of behavioral health and drug use issues, Connections Phoenix offers crucial support. You’ll find ‘em located out in Phoenix, Arizona. They provide a variety of services aimed at helping those in need and are open around the clock.

You can start your recuperation process quickly because assessments and care can usually be provided within 90 minutes of your arrival. You will have access to a crisis stabilization unit, a 23 hour stabilization unit, and a walk-in mental health clinic when you first arrive at the center. They also offer an outpatient recovery program called Transitions to support continued recovery. You can enter the facility at any time without an appointment and feel secure knowing that assistance is available.

In addition to conducting mental health assessments and crisis stabilization, the urgent care team also helps patients enroll in outpatient services like therapy and urgent prescription refills. Their dedication lies in serving all individuals irrespective of their insurance status. If someone is reluctant to get help, they can help them navigate the involuntary treatment process.

In addition to their programs, there are kind and competent staff members waiting for you whether you arrive alone, are escorted in by first responders, or are transferred from the emergency department of a nearby hospital. A committed team comprising social workers, nurses, psychiatrists, and peers with lived experience works at the center. This cooperative strategy gets you appropriate assistance based on your unique requirements.

A personalized discharge plan will be created in conjunction with your treatment to help you get the long term assistance you need to make a full recovery. In times of need they are prepared to assist making sure that nobody has to face their difficulties alone.

This facility has been awarded The Joint Commission’s Gold Seal of Approval for Behavioral Health Care and Human Services Accreditation.

Latest Reviews

avery schmerker
3 months ago on Google
1
This place absolutely horrid. They do not feed the patients, speak and talk down to them, and treat them like animals. They either pump you full of medication, or nothing at all. Never have witnessed such unprofessionalism and cruelty towards humans who are seeking mental health servicces in a time of crisis. The nurses think they run the facility and think they should be obeyed. They curse out patients, yell at them, and even make them cry. If you don't obey them, they will tranquilize you- i witnessed this with my own eyes. As someone who works in the mental health field, I have NEVER been so appalled by a facility. There are no windows and you never know what day it is. It is quite literally hell on earth. This NEEDS to be investigated, and honestly shut down. This facility should be ashamed of themselves and how they "treat". Treat humans with respect, it's not hard. Only one water dispenser, was about 80 ounces for about 50 people, to give you an idea.
Amnesia Rose
3 months ago on Google
1
Called to file a complaint but no one returned my call.
Response from the owner2 months ago
We are sorry to hear of your experience and appreciate you taking the time to write. We would like to learn more. Please email patientrelations@connectionshs.com with your contact information (including the best phone number to reach you) and additional information about your experience. One of our care team members will follow-up with you within two business days.
Qasem m Hiyasat
4 months ago on Google
5
This place safe lives.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.8 / 10

Accepted Insurance

Connections Health Solutions – Urgent Psychiatric Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff & Accreditations

Staff

Colin LeClair

Chief Executive Officer

Dr. Chris Carson

Co-Founder and Chief Strategy Officer

Laura Buckley

Chief Operating Officer

Dr. Holly DuBois

Chief Medical Officer

Kevin Miller

Chief Financial Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (602) 416-7600
Building icon

1201 S 7th Ave
#150
Phoenix, AZ 85007

Fact checked and written by:
Sehar Uddin
Edited by:
Peter Lee, PhD

Rehab in Cities Near Phoenix

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Reviews of Connections Health Solutions – Urgent Psychiatric Center

2.9/5 (100 reviews)
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Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (100 reviews)
Lilyanna
3 weeks ago
1

I was petitioned and they treat you like criminals. The staff was mean. The doctor was very sweet but the staff could be better. My case manager was amazing but overall a traumatizing experience.

Qasem Hiyasat
1 month ago
5

This place safe lives..I know for fact this place go out of way .

Response from the ownerInvalid relative date format:
Thank you for taking the time to write. We are so glad to hear of your experience and will share it with our care teams. Be well.
avery schmerker
3 months ago
1

This place absolutely horrid. They do not feed the patients, speak and talk down to them, and treat them like animals. They either pump you full of medication, or nothing at all. Never have witnessed such unprofessionalism and cruelty towards humans who are seeking mental health servicces in a time of crisis. The nurses think they run the facility and think they should be obeyed. They curse out patients, yell at them, and even make them cry. If you don't obey them, they will tranquilize you- i witnessed this with my own eyes. As someone who works in the mental health field, I have NEVER been so appalled by a facility. There are no windows and you never know what day it is. It is quite literally hell on earth. This NEEDS to be investigated, and honestly shut down. This facility should be ashamed of themselves and how they "treat". Treat humans with respect, it's not hard. Only one water dispenser, was about 80 ounces for about 50 people, to give you an idea.

Amnesia Rose
3 months ago
1

Called to file a complaint but no one returned my call.

Response from the ownerInvalid relative date format:
We are sorry to hear of your experience and appreciate you taking the time to write. We would like to learn more. Please email patientrelations@connectionshs.com with your contact information (including the best phone number to reach you) and additional information about your experience. One of our care team members will follow-up with you within two business days.
Edna Jacobs
4 months ago
5

Marcel Toro
5 months ago
1

Had someone admitted here and spoke to a caseworker with box braids. We had a conversation about getting the person released. She said she would speak to the provider and call me 5 minutes later. About 15 minutes later she calls me to tell me they will be discharged today and to give them 30 minutes to have them discharged. I wait an hour to get a call saying that they actually would not get discharged today. Another hour later I get a call from the person I had admitted and they begin to talk to me and tell me their case worker (box braids) was going to talk to them soon. Not 5 minutes later I get a call back from my person sobbing asking why I said they would be released today and the caseworker said that they never told me that. This place needs to be put under investigation for hurting their patients mental health by saying the people who care about them lied. I’ve called 16 times since with no answer. I will be reporting them to the state board and anyone else I need to as they are doing more harm than good here. Might I add this person is in need of life saving medication that they were never given! If anything happens to them it is on this company. No wonder it has such horrible reviews.

Danielle
5 months ago
1

I Wouldn't want anyone to ever be brought here. I myself have not personally been here, but my bf is currently here due to some mental issues, and I have had friends that have been petioned to be here. There is absolutely NO beds. This place should not keep people over 24 hours. They want to transfer patients only to Desert Vista which is in Mesa. My bf is currently waiting for a bed there which they said may take WEEKS! So that means he will have to sleep in a damn chair until he is transferred. I've been told people are treated like inmates. I don't understand where there are many places like St Luke's, Aurora, Banner, Recovery Innovations, etc, that these patients could be transferred to, so they get help quicker and not sleeping in chairs and losing their minds more, but they choose to make these poor people sleep in chairs while they have to wait for beds to open at Desert Vista! And if they were petioned to be there, I was told the petition could expire and they will be released!!! The operators are very rude and they kept telling me they would give my message to caseworkers, and give my phone number to my bf, when they never did once! I was lucky enough to get ONE operator who actually seems to care about the people there instead of her pay check. I was also told they offer patients medication but they can refuse it. They also do not care for the victims of the patients or family. Caseworkers will not call you back. The operators will tell you someone will call you which never happens. If you ever pass 7th ave and Buckeye there is always a lot of people wandering aimlessly or sitting at bus stops because they just release these poor people out onto the streets! Please don't take your loved ones here.

Sol DeLuna
6 months ago
1

This is literally the worst psychiatric facility I've ever been to. Interestingly, it is the only one that does court ordered evaluations. (Therefore they can treat people however they want because they're sponsored by the state.) Staff treat patients as though they're a crisis waiting to happen. Nurses gaslight and turn normal behaviors into psychological symptoms. The COE psychiatrists I saw only met with me twice for about 10 minutes each time and wrote up a 15 page document full of misquotes and deliberate omissions of context that made otherwise normal (however eccentric) actions (like talking fast or being animated) sound like symptoms of mania. They obviously had their own agenda because they often interrupted me while I was speaking and wouldn't adjust medications when I alerted them of adverse side effects (like brain fog.)I was literally kidnapped by police and brought here from Banner at 2am after being unreasonably petitioned and I was reasonably angry. However, the nurses and psychiatrists painted this as a symptom of an illness they want so desperately for me to have. Reason being, of course, pharmaceutical profits. In short, this place is nothing more than an abusive branch of big pharma that helps them make healthy people sick. Due to my experience here, I regret ever asking for an SMI interview. It seems as though they have a sales pitch for it. At CBI, I was told "if you're SMI, you'll have access to more resources." Yet, all I got was a negligent clinic and an order to put things in my body that aren't supposed to be there by a corrupt state. EDIT: I was forced to come here a second time by cops and they gave me a shot in my sleep even though I hadn't said anything to anyone and I was calm and to myself. The staff tried their best to antagonize me; saying things like "I want to see you in agony" and "get aggressive so we can get you right." They went out of their way to antagonize patients so they could drug them when they tried to establish boundaries. This place is essentially a modern asylum. It is a legally protected establishment for psychiatric malpractice and psychological abuse. Speaking of abuse, I personally witnessed them group up to attack an elderly woman simply because she was upset.

Response from the owner11 months ago
We are sorry to hear of your experience and appreciate you taking the time to write. We would like to learn more. Please email patientrelations@connectionshs.com with your contact information (including the best phone number to reach you) and additional information about your experience. One of our care team members will follow-up with you within two business days.
Emanuel Sotelo
6 months ago
5

Great staff. Made me feel really welcomed. Specially the reception staff.

Response from the ownerInvalid relative date format:
Thank you for taking the time to write. We are so glad to hear of your experience and will share it with our care teams. Be well.
lisa v
6 months ago
1

Horrible place, it is shocking there is no oversight and they can remain open, shuffle people who need real help out the door in 3 days, it’s not surprising city of Phoenix PD work hand in hand getting people there, huge money maker like all other AZ mental and behavioral health services, just look around and you can see so many suffering on our streets, and no one cares! Please do not send your loved one here, they will never speak to you again if you do

Response from the ownerInvalid relative date format:
We are sorry to hear of your experience and appreciate you taking the time to write. We would like to learn more. Please email patientrelations@connectionshs.com with your contact information (including the best phone number to reach you) and additional information about your experience. One of our care team members will follow up with you within two business days.
De'Vante Miller
7 months ago
1

After repeated attempts to connect, I finally received a call back from case manager Maribel. However, the interaction was deeply disappointing. Maribel spoke down to me, unaware of my background and experience in clinical and operational roles within the mental health field. Rather than providing support, her attitude was dismissive and unhelpful. Had the nerve to say I was threatening because I said I will report to the necessary personnel if my family member rights are being violated “ oh yeah another angry Blackman upset for no reason “ My loved one already feels unsafe in this facility, and I’m honestly afraid to share any concerns for fear of retaliation against him. The lack of empathy and communication skills among the staff is alarming. Even getting basic information, like the names of supervisors, feels like an uphill battle. This facility needs serious improvement in both communication and professionalism if they’re to create a safe, supportive environment for clients and their families. Families deserve to trust the people caring for their loved ones, but this experience has left me questioning that trust entirely.

P est
7 months ago
5

Stacey at the lobby desk is an angel. God Bless

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