Terros Health Recovery Center

First received services with terrors in 1992 I do believe I attaind great care with my psychotic symptoms and I'm glad to see there back .. thank you terrors for the memorial for might sight..

As a client in order for a healthcare facility to promote wellness, safety, and assistance, it must have a toxic-free environment. Which this place isn't.

Do Not Trust Your Loved One’s Mental Health Care to Terros on 51st Ave & Camelback I’ve waited two years to write this review, not out of anger, but to speak solely from facts and lived experiences. My hope is that this helps another family avoid the pain and frustration mine went through. My adult son, who lives with a serious mental illness, was under the care of this Terros clinic for six years. Year after year, I watched his condition steadily decline under their so called "care." They failed to take even the most basic steps to support his wellbeing such as submitting a housing application or maintaining his court-ordered treatment (COT). He eventually fell off and lost his COT status because the “clinical coordinator”failed to submit the required court documentation on time. Even worse, the person functioning as his clinical coordinator was not clinically qualified, she was working under a Behavioral Health Technician (BHT) certificate, without a clinical degree or license. Yet she was making critical decisions that directly affected my son’s care and legal status. That lack of training and expertise had serious consequences for him. The clinical coordinator and the clinic director also failed to recognize that my son needed a legal guardian. They didn’t even initiate a fiduciary review until I provided them with legal documentation proving emergency temporary guardianship. That was a responsibility they should have recognized and acted on long before. The result? My son declined significantly while in their care. But after I stepped in and got him the proper support outside of Terros , he began to thrive. He now has insight into his mental health challenges, lives independently with his own lease, and has been substance-free for over two years! I waited to write this because I wanted to be fair, and to confirm that Terros staff were wrong when they repeatedly told me my son "would never have insight," "didn’t want help or housing," and "didn’t need a guardian." They could not have been more wrong. Terros failed my son. They failed to act with empathy, competence, or professionalism and I can only imagine how many other vulnerable individuals have been similarly failed by this clinic. To families seeking help: RUN. Do not leave your loved one in the hands of this Terros system. The only person who consistently treated my son with compassion and kindness was the security guard and for that, I am truly grateful. Shame on this clinic for failing our most vulnerable.