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Terros Health Recovery Center

4616 North 51st Avenue, Suite 108 Phoenix, AZ 85031
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Terros Health Recovery Center AZ 85031

About Terros Health Recovery Center

Terros Health Recovery Center is a behavioral health and drug rehab center in Phoenix, Arizona. They provide services to individuals of all ages. Services are provided in person or through telehealth and are based on a person-centered approach to treatment.

Terros Health Recovery Center offers comprehensive services to individuals seeking support. All treatment is provided on an outpatient basis.

Outpatient Program
The outpatient program is appropriate for those who do not need a high level of supervision. The average frequency of meetings is one time each week. Individual therapy, group therapy, and family therapy are provided. Additional services include HIV support, dual diagnosis treatment, mental health treatment, addiction treatment, crisis services, and sober living home assistance.

Medication-Assisted Treatment
This program offers FDA-approved medications in combination with mental health counseling. Clients work with trained staff for dosing and participate in therapy to address their addictive patterns and create a relapse prevention plan.

Latest Reviews

Robert Plessinger
2 months ago on Google
2
To me life well was much better I don't know why they switch from life well to tarot's or life all the tarot it it's not the greatest clinic I've been to I really do want to switch I'm not getting much help from them I'm pretty much doing everything on my own they just don't seem to care and when you have to speak to a case manager you're waiting all day the front desk say oh well let them know you're there and then 5 hours later case manager will come out or some of your team and say oh you're there I'm like you told me to come down so they do kind of suck
Maria Markwell
2 months ago on Google
1
Answer your phones... I haven't been able to get ahold of the main place at all and my case manager Oriana has not called me back in 2 months. You all are supposed to be HELPING PEOPLE WITH Mental health problems NOT ANSWERING PHONES AND NOT RESPONDING IS NOT HELPING ANYONE. I DONT WANT TO BE ASSIGNED TO COME TO THIS PLACE ANYMORE. WORST PLACE EVER.
Raeshonda Payne
3 months ago on Google
1
The case management team is horrible I never knew or met a case manager it s been three months and a half i called complained had anger to the point I wanted to punch somebody at this place because they do not check on SMI CLIENTS ESPECIALLY ME HAVE ZERO RECORD OF CONTACT UNTIL I COMPLAINED WHO STEPPED UP TO HELP ME CALM DOWN MENTALLY TODAY was MOQUATIN WASHINGTON I was ready to get lawyers and take legal action against this place before I spoke to him , also Todd and Jennifer I saw but she s a psychiatrist I ve still been waiting months for therapy because the case workers from my team are unprofessional
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.9 / 10

Location

Accepted Insurance

Terros Health Recovery Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff

Karen Tepper

President & Chief Executive Officer

Vanna Campion, MD

Chief Medical Officer

Saffron Carew, MHA

Chief Information & Innovation Officer

Karen Carter, BBA, MBA

Chief of Staff & Chief Compliance Officer

Michael Marion, BFin, MBA

Chief Financial Officer

Jennifer Nye, LAC

Chief Operations Officer

Michael Kurtenbach, B.A., M.Ed.

Chairman

Buffy Wooten, B.A., MA, PhD

Vice Chairman

William V. Bidwill III

Secretary

Contact Information

Phone icon (602) 278-1414
Building icon

4616 North 51st Avenue
Suite 108
Phoenix, AZ 85031

Fact checked and written by:
Peter Lee, PhD
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Phoenix

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Reviews of Terros Health Recovery Center

2.25/5 (26 reviews)
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Reviews

1

It was great just needed a little more time

Reviewed on 12/28/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (25 reviews)
risa
1 month ago
1

literally cannot think of a more unreliable place that has not a single person that has a working brain cannot wait to never step foot in this dump again like being court ordered to a place that isn't capable of doing anything but feeling like a parole officer that don't give a single crap about you is insane in itself like yeah i'm getting tired of a court order than was basically fabricated by the doctors in the psych ward and then listen to them just be like "are you okay?" and then when you actually ask them of anything they just NEVER EVER fulfill their end like it would be easier if this place was an farce attendance for people just pretending to be better for these ignorant people that have more control over your lives than you do yourself all for them to again what?? not care and not do their job that unfortunately is paying them and for the donuts and all the fast food in their case manager room like actually be so for real.

Sam
2 months ago
1

[HORRIBLE UPDATE at TOP OF REVIEW] Final update: Kenny the case manager laughed at me after I told him I would “do my absolute best not to kill myself in the meantime while I wait patiently” for my medication to be filled. They keep hanging up the call because they’re about to close and they don’t want to take my call. They just want to clock out at 5:30 and leave. But what I need from them is just a simple email address if they’d only pick up the phone. And it’s not my cell service. Edit 1: Now encountering the same issue again, I start calling at 5:20 pm today because no one called me back after I was promised I’d receive a call back today. But no one is answering the phone. I’ve called 3 times in a row and they all just end with me being hung up on. Main point and issue being that they were supposed to call me back today about my Alprazolam prescription, as I’m going into withdrawal after not having it for 4 days. If only terros would do their job, I wouldn’t be at risk for seizures right now.

Robert Plessinger
2 months ago
2

To me life well was much better I don't know why they switch from life well to tarot's or life all the tarot it it's not the greatest clinic I've been to I really do want to switch I'm not getting much help from them I'm pretty much doing everything on my own they just don't seem to care and when you have to speak to a case manager you're waiting all day the front desk say oh well let them know you're there and then 5 hours later case manager will come out or some of your team and say oh you're there I'm like you told me to come down so they do kind of suck

Maria Markwell
2 months ago
1

Answer your phones... I haven't been able to get ahold of the main place at all and my case manager Oriana has not called me back in 2 months. You all are supposed to be HELPING PEOPLE WITH Mental health problems NOT ANSWERING PHONES AND NOT RESPONDING IS NOT HELPING ANYONE. I DONT WANT TO BE ASSIGNED TO COME TO THIS PLACE ANYMORE. WORST PLACE EVER.

Raeshonda Payne
3 months ago
1

The case management team is horrible I never knew or met a case manager it’s been three months and a half i called complained had anger to the point I wanted to punch somebody at this place because they do not check on SMI CLIENTS ESPECIALLY ME HAVE ZERO RECORD OF CONTACT UNTIL I COMPLAINED WHO STEPPED UP TO HELP ME CALM DOWN MENTALLY TODAY was MOQUATIN WASHINGTON I was ready to get lawyers and take legal action against this place before I spoke to him , also Todd and Jennifer I saw but she’s a psychiatrist I’ve still been waiting months for therapy because the case workers from my team are unprofessional

Maria Miranda
6 months ago
5

I WANT TO THANK QUANN WASHINGTON FOR HELPING ME WITH MY SECTION 8 HOUSEING. BECAUSE OF HIM I AM WHERE I AM TODAY FOR ANYBODY THAT COMES TO TERROS ON 51 AVE PHOENIX ARIZONA. QUANN WASHINGTON THANK YOU FOR HELPING ME GOING THRU THIS PROCESS STEP BY STEP YOUR SUCH A BLESSING .. I RECOMMEND PEOPLE TO COME TO YOU YOUR A VERY AWESOME MAN AND I APPRECIATE YOU SO MUCH. THANK YOU MUCH BLESSINGS FROM MARIA MIRANDA... PS YOUR SO AWESOME AND AMAZING QUANN WASHINGTON

Arizona “MS. Zona” Stafford
6 months ago
1

The worst mental health clinic ever

VITO FRAUSTO
7 months ago
1

I lost total faith in Terros, because Doctors like Dr. Kimberly Keene proscribed Aripiprazole or Abilify knowing that is highly toxic and has horrible side effects such... Common side effects … vomiting, insomnia, symptoms of anxiety, dizziness, agitation, constipation, dyspepsia, increased appetite vomiting insomnia symptoms of anxiety dizziness agitation constipation dyspepsia increased appetite Bye.. Fix your shops 😒

Rikisha Norman
7 months ago
1

This place sucks! They tell you one thing and when you get to the facility it’s something different. Do not bring your children here. Touchstone is way better

George Fajardo
9 months ago
1

Been going for years and they don't do jack for you!!! Bouncing case manager after case manager and still nothing! Never can get a hold of anyone on the phone you have to remind them how to do their job but "we have patients Rights to protect". this place is ridiculous.....

Response from the ownerInvalid relative date format:
George Fajardo,<br>Thank you for reviewing our 51st Avenue Health Center. We’re very sorry to hear that you had an unpleasant experience. At Terros Health, our compelling purpose is Inspiring Change for Life and we want to provide excellent health care to all our patients.<br><br>We invite you to contact our Patient Advocate at 602-389-3734<br>or email: Patientadvocate@terroshealth.org, so that we may work on resolving your concerns.
James
9 months ago
1

"Following yesterday's incident outside, I request a transfer due to safety concerns">

Response from the ownerInvalid relative date format:
Thank you for reviewing our 51st Avenue Health Center. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further.
Lisa Briones
10 months ago
4

I am at this clinic VERY OFTEN do to having a couple clients attending this clinic.... KIMBERLY the receptionist up front is such a big help whenever I have any kind of issues at Terros...

Response from the ownerInvalid relative date format:
Thank you for reviewing our 51st Avenue Health Center. At Terros Health, our vision is to provide extraordinary care, by empowered people to achieve exceptional outcomes. We are so happy to hear about your great experience with us. Thank you!
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