The doctors are no good. They do the minimum to help to your recovery process, and they don't care at all if you are comfortable or not. Individualized treatment is not really an option, because they think they know better, so they won't work to meet your needs. Don't come h ...
About Helio Health
The Willows Inpatient Rehabilitation is located in Syracuse, New York, and is a part of the Helio Health network. They provide alcohol and substance use disorder treatment, including inpatient withdrawal and stabilization services and rehabilitation for adults. The Willows is one of the few treatment facilities in New York that offer services to pregnant women as well as postpartum moms with infants up to three months.
Their inpatient detox program is New York State OASAS certified. They have 40 beds and offer 24/7 onsite medical staffing to help individuals experiencing mild to moderate withdrawal symptoms through individual and group counseling and medical management tailored to meet an individual’s unique recovery needs. They prioritize admission for pregnant women and those who’re at risk of losing their children due to substance abuse.
The inpatient rehabilitation program at The Willows provides short term intensive rehab services for people with alcohol and substance use disorder. Individuals receive education on substance abuse and individual and group counseling using a multidisciplinary approach treatment plan.
Many commercial insurances are accepted as well as New York Medicaid and Medicare. A sliding scale fee payment plan is offered for those without health insurance coverage. No one is turned away for an inability to pay.
Latest Reviews
One thing is for sure, Helio Health saved my life. I started as a client and now I am working for Helio. Outpatient, residential, recovery center and inpatient/detox. All amazing programs that a lot of people put their heart and soul into.Some people like to complain about anything because nothing will ever, please them. I have lived on the streets and if someone comes into this facility and states that the streets are better. Then they clearly have never been on the streets. It's all about perspective. If you're ready and willing to make your life better regardless of what you have to do and how it will make you, "feel". If we made people completely comfortable, with all this and that, then no one would leave. I have seen that with different facilities that have all this food and that but then they don't have the proper treatment or groups. But they feed you well. Pick your poison. Some kids act like spoiled brats and nothing is ever enough. Maybe you should change your perspective, it's amazing what is possible by thinking positive regardless of the situation. It's easy to come on here and judge when you don't see it through. Suffering is real. You can choose to let a little rain ruin your day or you can choose to make a rainbow. The choice is yours. We give you the necessary tools, now it's up to you to alchemize what is taught. I can choose to be better, or I can make excuses. What do you choose?
I would give negative stars if I could. It's the easiest place to get into for detox and one of the only few that offer methadone so sadly some are forced into treatment there but believe me when I say hold out for somewhere else. If you need serious care coming off off opiates or alcohol this place will just delay your recovery while you suffer worse conditions more uncomfortable than doing it on your own. It's cold, dirty and you're hungry the entire time. Breakfast today was the last straw, untoasted English muffin and plain grits with 2 slabs of turkey sausage and grape jelly. The cafeteria workers are extremely rude when you request something like butter or not grape jelly or juice or vegan options. For the sake of your recovery find someplace that you are not just a paycheck to them. I would love for any of the staff to choke down a dry untoasted English muffin, I guess maybe you could soak it in your bowl of nasty ass plain grits if it gets stuck in your throat. I seriously left this morning to go straight to Dennys I couldn't take it. Requested a salad for lunch and PBJ for dinner incase some poor soul doesn't want turkey for dinner and get shit on by staff for asking them to throw in a cup of peanut butter and a slice of bread into a container, hopefully they still make it even though i left and maybe they can share the extra meal since there is nothing, i mean nothing but unsweetened applesauce and cheese popcorn upstairs they keep locked up. Sorry it's such a long review but I rather have to explain why I left than stay hungry one more night to my outpatient.
A very respectable place
Rehab Score
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8 / 10
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Location
Accepted Insurance
CDPHP
Indian Health Services (IHS)
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Outpatient rehabs offer an intermediate level of care for clients who do not require the kind of intensive supervision and support an inpatient program typically provides. Many clients transition into outpatient care immediately after exiting inpatient treatment. Others enter outpatient programs upon completing detox. Some facilities offer ambulatory medical detox for clients who do not require hospitalization. Most outpatient rehabs offer a combination of services, including addiction counseling, life skills training, and medication assisted treatment (MAT).
Inpatient Inpatient rehabs provide a space for clients to focus exclusively on their recovery while receiving intensive supervision and support. Inpatient treatment centers provide housing and food and most offer round-the-clock clinical care. Their primary treatment modalities typically consist of addiction counseling using various psychotherapeutic methods, including CBT, DBT, RBT, and motivational interviewing. Many rehabs also provide specialized services for clients with co-occurring addiction and mental illness. Recovery-focused life skills training and holistic therapies are other common services.
Intensive Outpatient Clients who enroll in an intensive outpatient program (IOP) are typically either in early recovery or are experiencing a crisis that increases their relapse risk. These programs promote clients' sustained sobriety through robust support, including multiple, extended care sessions per week. Intensive outpatient treatment often encompasses an array of services, including psychotherapy, recovery education, and evidence-based holistic therapies, such as acupuncture and meditation. Many outpatient rehabs also offer medication assisted treatment (MAT).
Aftercare Support Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.
12-Step Participants in 12 step programs maintain access to community-based peer support, which is the programs' primary treatment modality. 12 step recovery combines personal growth with paper coaching. Participants regularly attend group meetings, which are free, anonymous, open to the public, and available multiple times per day in most communities. They are also mentored by self-selected sponsors who guide them through the steps of recovery. Age and gender specific and other specialized formats are common.
24-Hour Clinical Care For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.
Medically Assisted Detox Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. The cost for detox is $683 per day.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
During dialectical behavior therapy in New York, you and your therapist will look for triggers and patterns that are guiding your emotions. This involves keeping a diary of your emotions and situations and sharing this each week with the therapist. This information will determine what you work on in each session.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
You can participate in couples therapy to focus on a specific problem in your relationship or for general strengthening of the relationship. This therapy aims to help you improve communication, address conflict, and grow in affection for one another.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.
Amenities
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Private Setting -
Yoga Studio -
Gym
Staff & Accreditations
Staff
Kathleen Gaffney-Babb
President & CEO
Lisa Mancini
Executive VP & COO
John Warren
VP of Residential Construction and Development
Dr. Ross Sullivan
Executive Medical Director
Katie Weldon
Chief Clinical Officer
Kira Vasquez
Chief Compliance Officer
Jeffrey Justice
CFO
Colette Thompson
Chief Human Resource Officer
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
Contact Information
(315) 492-1184 
847 James Street
Syracuse, NY 13203
Get Help Now - 607-258-5947
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Fact checked and written by:
Cary Damerow, BA, LPN
Edited by:
Peter Lee, PhD
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