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Cedar Hills Hospital

10300 SW Eastridge Street Portland, OR 97225
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Cedar Hills Hospital

About Cedar Hills Hospital

Cedar Hills Hospital is a medical facility offering inpatient and outpatient programs in Portland, Oregon. They provide inpatient addiction treatment, co-occurring mental health care, an intensive outpatient program, and a partial hospitalization program for adults. Specialized programming is available for veterans and military members.

The partial hospitalization program, also called day treatment, includes group therapy and medication management five days per week. The intensive outpatient program meets several days per week with options during the day or evenings. A women-only group meets Monday through Friday at 9:00 am and uses a trauma-informed approach. You can also expect dialectical behavior therapy with this program.

The inpatient program begins with a safe medical detox. Medication-assisted therapy will help you eliminate any withdrawal symptoms you may have. You’ll engage in treatment programming like individual and group therapy, and spirituality awareness groups. You can also expect motivational interviewing, 12-step groups, art, recreational activities, and yoga. Before leaving treatment you’ll obtain a relapse prevention plan, engage in family meetings, and discharge planning. Therapy focuses on acceptance and commitment therapy, identifying triggers, managing cravings, and sober living activities.

Some former patients said they didn’t like the environment or treatment they received. Others said it was a wonderful experience and they enjoyed treatment.

Latest Reviews

mike davis
2 months ago on Google
5
They treated me very well.
Response from the owner2 months ago
Hi, Mike. Thank you for taking the time to leave such great feedback and a high rating. Have a great day!
Garrett Hill
2 months ago on Google
1
I was suffering severe depression and suicidal thoughts. I thought removing myself from the means to self harm and stay in this hospital for 1-3 nights, those thoughts would abate.I called the front desk and was given the rundown on what to bring, what to expect, including that since I was checking in voluntarily, I WOULD BE FREE TO LEAVE AT ANY TIME provided I was not deemed a threat to myself or others AFTER A PSYCH EVALUATION.This is not true, at least in part. As soon as they'd taken away my possessions and penned me in a corridor I could not exit, I was told, ha ha, you actually can't leave, you are automatically on an involuntary hold, you are our captive. All this before I'd been told anything else about the place, and well before a doctor's evaluation (this happened after two terrifying hours of being imprisoned in that locked corridor, after pleading to be let out since I'd arrived voluntarily, after I hadn't officially checked in).The intake person on the phone did say I'd be able to leave at any time as a voluntary patient. He failed to mention they immediately incarcerate you upon arrival when you forfeit your possessions.There is this statement on the Cedar Hills site (FAQs): 'Once you have entered the facility you will be asked to remain in the building until a level of care recommendation has been made.' However, this little nugget appears after the part where they tell you you will first be assigned a room, meet with a financial counselor, get assessed by a mental health professional, informed about the various programs, and receive a full psychosocial assessment.Lies. You will be stripped of your belongings, sure, then kidnapped and held indefinitely with promises of next steps, and then more promises, and told your voluntary admission with voluntary exiting privileges are a sham. You are incarcerated, you are confined, you are penned in, you cannot leave.I'm hurting. I need help. I went to Cedar Hills because while I want to stay in a facility that can help me, I'm scared to death of being held against my will when I feel the time is right to leave. The fact that that they immediately imprisoned me, sprung on me an involuntary hold before any evaluation or orientation, was frustrating, terrifying, and dishonest.Sorry for the long review, but if you are in crisis, you are in need of a psych hospital, and you go to Cedar Hills voluntarily thinking you will be able to leave voluntarily, you'd be wrong. That is not their practice.The only way I was able to escape was because I have good people in my life who vouched for me, my spouse and my long-term psychologist. If you aren't lucky enough to be able to call on people like that, prepare yourself for possibly a long, involuntary, indefinite imprisonment.Adding this after my discovery today (review above was posted earlier).I went through my backpack they confiscated upon check-in. There are three $50 bills missing. They left me the one $20 bill and three $1 bills but stole $150 from me.(Adding a new entry after the pithy response)Shame on you for your pat, trite, boilerplate response to the abhorrent treatment I received and the theft that occurred. If you ever want to raise your profile, you might consider at the bare minimum writing a human response to your many, many 1-star reviews. A little humanity goes a long way, as you ought to know being in the behavioral health business.I received a call today regarding the theft, and of course the conclusion was that it didn't happen.I will file a police report for theft. I hope anyone else who gets robbed at Cedar Hills will do the same. I expect Cedar Hills will deny everything, that the police won't take it seriously, and that there will be no recompense or consequence for Cedar Hills. After all, they're dealing with a bunch of crazies, right? Who would believe them over the 'professional' staff?My only consolation is that Cedar Hills will have this charge on their record. Hopefully these complaints will add up and eventually, they'll be subject to investigation.
Response from the owner1 month ago
Thank you for the review, Garrett. We would like to work with you directly about your feedback. Could you please visit us at http://www.cedarhillshospital.com/contact-us/ to provide us with your contact information so we can reach out to you? Thank you.
Alexandria Anderson
2 months ago on Google
2
Had no place to go when I left because I was referred to a shelter that was drug and alcohol infested. Also there were mentally ill individuals that were violent
Response from the owner1 month ago
Hi, Alexandria. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.cedarhillshospital.com/contact-us/. We hope to hear from you soon.
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8 / 10

Location

Accepted Insurance

Cedar Hills Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Clients who wish to remain in their homes while in recovery may elect to enroll in an outpatient rehab, many of which offer evening, night, and weekend services to accommodate clients' schedules. Most outpatient facilities provide multiple levels of care to align with clients' evolving needs, including partial hospitalization (PHP) and intensive outpatient (IOP) for clients who require robust support and supervision. Addiction counseling and recovery-focused life skills training are the most common treatment modalities.
inpatient iconInpatient
Inpatient rehabs differ from outpatient facilities in the intensity and frequency of treatment. Clients in inpatient care reside at the treatment facility for the length of the program. They engage in intensive addiction counseling and recovery-focused life skills training. Treatment programs may draw from a variety of methods, including CBT, DBT, RBT, trauma therapy, and motivational interviewing. Holistic therapies, such as yoga and message, are frequently available to clients in inpatient care.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs provide robust, high-frequency care for clients in early recovery and those at an increased risk of relapse. Clients are generally expected to participate in nine to 20 hours of treatment per week, with the number and duration of sessions decreasing as clients stabilize. Intensive outpatient treatment often combines psychotherapy, including individual, group, and family counseling, with addiction and recovery education. Medication assisted treatment (MAT) and holistic therapies are also common.
aftercare iconAftercare Support
Rehab aftercare programs are generally predicated on the understanding that addiction disease is chronic and relapsing and the recovery is a life-long process requiring ongoing care. Clients in drug rehab aftercare have typically completed inpatient detox and/or rehab but may still be receiving outpatient treatment. Their unique care plan is usually developed in collaboration with their care team and case manager and may include peer coaching, career counseling, 12 step program facilitation, and related services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a more intensive form of outpatient and can be a step-down service in substance use disorder treatment. During PHP treatment, which lasts 4-8 hours per day and up to 5 days a week, you'll participate in daily therapeutic services (relapse prevention, medication management, and behavioral therapy) for an average of 90 days. The cost of PHP treatment varies, but it is typically covered by insurance providers.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Oregon offers a full continuum of care for those struggling with addiction. From detox, to inpatient, to outpatient, to aftercare, Oregon residents can find the support they need for recovery. This treatment empowers individuals to replace drug use with positive alternatives and develop a healthier lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
At Cedar Hills Hospital, they are dedicated to providing outstanding care and treatment to the men and women, family members and Veterans who serve the great Nation.The Military Program at Cedar Hills Hospital is specifically designed for Active Duty, National Guard and Active Reserve service members, their families and Veterans. Their programs are designed for those who are experiencing substance use, abuse or dependence, depression, military sexual trauma, combat induced PTSD/trauma, military related chronic pain or co-occurring mental health and substance abuse issues.

Clinical Services

Cognitive behavioral therapy (CBT) in Oregon is a short term talk therapy method used to treat mental and behavioral disorders. Based on client needs, the therapist may recommend five to 20 sessions. Typically, this form of therapy requires fewer sessions than many other types of treatment.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

During trauma theory, you can explore the impact that traumatic events had on your life in a safe and supportive space. Your therapist will guide you in understanding your emotional and physical trauma responses while helping you to develop better coping skills so you can reclaim your life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

When you've been using substances long term, this depletes your body of valuable nutrients. During nutrition therapy, you'll take steps to restore your health and learn how to maintain better nutrition. This is an important component of many drug rehab programs in Oregon.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Amenities

  • car iconPrivate Transportation
  • weight iconGym
  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

David Melear, MS,M.ED

CEO

Alex Driiling, MHA

Director of Outpatient Services

Accreditations

LegitScript has reviewed Cedar Hills Hospital as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in January 2017

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Oregon
License Number: 14-1460

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 472538

Contact Information

Phone icon (503) 944-5000
Building icon

10300 SW Eastridge Street
Portland, OR 97225

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Rehab in Cities Near Portland

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Reviews of Cedar Hills Hospital

2.47/5 (102 reviews)
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Reviews

1

A few days ago, I was discharged from Cedar Hills' inpatient mental health program. Come to find, I was sent home without a new prescription OR my old meds. So we played phone tag with Cedar Hills for a couple days, told them that no prescription was sent home with me or p ... Read More

Reviewed on 4/19/2019
1

Uneducated and unprofessional staff. This hospital is a facade set up to take your money and get insurances as much as possible before releasing their patients, even if that means inventing some lame excuse to make us patients stay longer. You never feel genuinely cared for, ... Read More

Reviewed on 3/4/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (100 reviews)
Angelica Trpkovski
1 week ago
1

They lie that they help people. They let my sister who came to them for help getting sober out onto the streets instead of admiting her. Instead of calling us first to come get her. We are on our way now to pick her up but I want to say this hospital is a joke and shame on them.

Response from the ownerInvalid relative date format:
Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your sister’s concerns. Due to federal patient privacy laws, we can only discuss care with a patient or guardian; however, we encourage your sister to reach out to us directly by visiting http://www.cedarhillshospital.com/contact-us/. Again, thank you.
river carlson
4 weeks ago
2

i was in intake for substance detox and it took many hours, i didn’t make it through the whole intake because I had a seizure half way through. The staff thus far was very kind i don’t have much to say cuz i never actually got admitted. I think they should be a bit more careful cautious and watchful for people suffering from withdrawal. the more time goes by the worse it gets.

Response from the ownerInvalid relative date format:
We greatly value your feedback and appreciate you taking the time to reach out to us. So that we can follow up with you directly, please provide us with your contact information by visiting http://www.cedarhillshospital.com/contact-us/. Thank you.
Claressa Ugbaja
1 month ago
1

*BEWARE* INHUMANE FACILITY PLEASE LISTEN TO YOUR family members try another facility if they come here you may lose them forever All the reviews on this facility are true I’m sad to have to confirm your loved ones go with the promise of help and don’t receive such and never receive your messages as promised that they will receive them it’s sad because as of 8/8/2021 my mother is a missing person due to the negligence of this facility and if you are a minority make sure to think about all your options and ask for all facilities the experience that I have encountered with this facility has been completely unprofessional no care for human life has been shown to my mother or me very rude and uncompassionate staff and management especially for a family member who is concerned for the welfare of their mom I’m really sad to say that this facility did not fulfill what they had promised I called everyday to this facility but instead they dropped my mother off like a animal on the streets of portland in a drug infested area at a homeless shelter that had no beds available to her with just a hospital gown on and lied that she had clothes given to her it’s sad they have no value of human life. Please wait for another facility don’t come here no matter the lies they claim are untrue your loved one will not be helped or cared for just thrown in the street when they won’t comply and told they didn’t want you informed of care don’t believe that know that you alone love your family and want the best for them stay positive and prayed up because it is hard out here for everyone to hear from my mother that she was left in a empty room with no bed for days asking for someone anyone to clean up her space that was filthy and no food and when she would not comply she was given shock treatment for 3 hours+ with employees looking on not helping her very saddened to see and her such cruelty not even an animal deserves such treatment and see her veins popping out red and then again when she would not comply was lied to that TPI had a bed for her when TPI is a homeless resource center not a shelter in a paper hospital gown she was left downtown in the streets of portland in a manic state how sick she knowing it was her life if she didn’t leave the facility I’m appalled and saddened by what I have heard from the voice of my mother who was a patient sadly for 1 week at ceder hills call the board on this facility and report for negligence of patient care I’m so sad for what my mother is going through and still the poor patients that are suffering there I can only imagine get the legal help for you loved ones so you can save them before they are hurt more instead of killed my mother stated if she had never left she would have been killed please don’t go to this facility they need to be reported to state board incompetent staff, No knowledge of what they’re doing whatsoever no compassion for human life this facility needs to be evaluated by the state and closed down for negligence still have nightmares about how this Facility Operates and who they employ very heartless individuals I seen them laughing with patients when they were clearly distress through the window so sad I know options are getting thin on faculties due to the overwhelming lack of resources that the states provide in both WA and Oregon and the response from the owner below is. A friendly copout when the Director called me just to cover himself as well as the facility that he operates and didn’t allow to speak then belittled me made me feel as if I was never going to get help ever for my mothers situation. I thank god that my mother has been found and is doing better it’s truly been a process that is still affecting me can’t sleep even now a whole year later. This place is not for healing keep your loved ones in mind they are the ones that have to enter and can’t fight for themselves. This facility is inhumane and needs to be permanently, shut down before they harm someone or cause the death of an innocent human.

Response from the ownerInvalid relative date format:
Hi, Claressa. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your mother’s concerns. Due to federal patient privacy laws, we can only discuss care with a patient or guardian; however, we encourage your mother to reach out to us directly by visiting http://www.cedarhillshospital.com/contact-us/. Again, thank you.
Irene D
1 month ago
1

horrible place. no hand soap, no garbage bins, no hand towels.they kept my personal hygene products, my clothes, my phone numbers from me. i peed myself because I didn't have what i needed. i asked several times. got denied. my regular meds were adjusted to their needs. you have to go up to the counter for meds. I asked for medical detox, I was in an actual horrible place. people screaming for meds. no bed times. I asked to leave voluntarily, they told me they would put me on a hold. a hold for what? I was around mentally unstable people, I felt unsafe. the lady in my room told me to my face she was suicidal. this place needs to be shut down. thank you for giving me more ptsd than I already had

Response from the ownerInvalid relative date format:
Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.cedarhillshospital.com/contact-us/. We hope to hear from you soon.
Tristan C
1 month ago
1

Worse off than before!! If you are suffering from depression or anxiety do not go here! I had a horrible, and possibly even traumatizing experience during my stay here. Terrible communication, overly controlling rules and dismissive attitudes from the staff. Not to mention of which is VERY understaffed. Even the staff did not know when the doctors/psychiatrists would show up. (which I was told was supposed to always be available?) Taking place in a very disorienting environment that quite literally felt like a prison and is made to make you feel as trapped as humanly possible and "therapy" sessions that consisted of watching one YouTube video. I may go more into depth later, but I absolutely despised my time at Cedar Hills and found it to be not only useless to me but detrimental as well.

Response from the ownerInvalid relative date format:
Hi, Tristan. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.cedarhillshospital.com/contact-us/. Again, thank you.
Craig Smith
1 month ago
1

Ineffective, impersonal, cold, scripted, and damaging to those with severe mental health struggles. Think twice before entering the zoom led iop program. I'll be continuing my struggles with mental health with a different more personal one.. If administration or the owner are going to send out the copy and paste response, you can save it..

Danny M
1 month ago
5

This place truly saved my life. While it may not be perfect, it is more than sufficient—and, in many ways, exceptional. If you’re considering treatment here, keep the following in mind: 1. Attend all groups, even when you don’t feel like it. Participation is critical to the healing process. 2. Follow the treatment plan set by your doctor, even if you initially disagree. It’s okay to express your concerns—your voice matters—but be open to the guidance of professionals. 3. Remember that everyone here is going through something difficult. We're not at our best. Avoid engaging in conflict or debate with others; instead, focus on your own healing. If someone’s behavior upsets you, practice forgiveness when possible, and always involve staff if a serious issue arises—don’t try to manage it alone. They will listen to you. 4. Try to be mindful of how your behavior affects those around you, if you can. Triggers happen, and that's okay. We're all here with the shared goal of improving our lives. Your personal progress may even inspire others. While you're not responsible for their journey, your presence and energy can positively influence the environment—and in turn, support your own healing. 5. Give the staff a chance to help you. If you’re here, it likely means your current coping mechanisms are no longer working. Clinging to familiar patterns will only hold you back. Trust the process. Embrace the opportunity to do things differently and let the professionals guide you. There are people here who genuinely care. I’ve witnessed a level of compassion from the staff that cannot be faked.

Response from the ownerInvalid relative date format:
Hi, Danny. Your feedback is important to us and we really appreciate you taking the time to share it with us. Thank you for the kind words and we hope you are doing well. Take care!
Victoria Garcia
2 months ago
5

honestly this has been the best experience i’ve had with my mental health journey. the nurses are all nice and wanna help you the best they can. even during chaos they are trying their best to make sure everybody is taken care of. I suffer from bi polar and who knows, i may need some help again. I’d come back here if i needed some help.

Response from the ownerInvalid relative date format:
Your compliments and supportive comments are great to hear, Victoria! Thank you for your kind words and we hope you are doing well. Take care!
mike davis
2 months ago
5

They treated me very well.

Response from the owner2 months ago
Hi, Mike. Thank you for taking the time to leave such great feedback and a high rating. Have a great day!
Raini Martin
2 months ago
4

The staff were really friendly and helpful and I loved the music therapy sessions

Response from the ownerInvalid relative date format:
Hello, Raini. So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
Garrett Hill
2 months ago
1

I was suffering severe depression and suicidal thoughts. I thought removing myself from the means to self harm and stay in this hospital for 1-3 nights, those thoughts would abate. I called the front desk and was given the rundown on what to bring, what to expect, including that since I was checking in voluntarily, I WOULD BE FREE TO LEAVE AT ANY TIME provided I was not deemed a threat to myself or others AFTER A PSYCH EVALUATION. This is not true, at least in part. As soon as they'd taken away my possessions and penned me in a corridor I could not exit, I was told, ha ha, you actually can't leave, you are automatically on an involuntary hold, you are our captive. All this before I'd been told anything else about the place, and well before a doctor's evaluation (this happened after two terrifying hours of being imprisoned in that locked corridor, after pleading to be let out since I'd arrived voluntarily, after I hadn't officially checked in). The intake person on the phone did say I'd be able to leave at any time as a voluntary patient. He failed to mention they immediately incarcerate you upon arrival when you forfeit your possessions. There is this statement on the Cedar Hills site (FAQs): 'Once you have entered the facility you will be asked to remain in the building until a level of care recommendation has been made.' However, this little nugget appears after the part where they tell you you will first be assigned a room, meet with a financial counselor, get assessed by a mental health professional, informed about the various programs, and receive a full psychosocial assessment. Lies. You will be stripped of your belongings, sure, then kidnapped and held indefinitely with promises of next steps, and then more promises, and told your voluntary admission with voluntary exiting privileges are a sham. You are incarcerated, you are confined, you are penned in, you cannot leave. I'm hurting. I need help. I went to Cedar Hills because while I want to stay in a facility that can help me, I'm scared to death of being held against my will when I feel the time is right to leave. The fact that that they immediately imprisoned me, sprung on me an involuntary hold before any evaluation or orientation, was frustrating, terrifying, and dishonest. Sorry for the long review, but if you are in crisis, you are in need of a psych hospital, and you go to Cedar Hills voluntarily thinking you will be able to leave voluntarily, you'd be wrong. That is not their practice. The only way I was able to escape was because I have good people in my life who vouched for me, my spouse and my long-term psychologist. If you aren't lucky enough to be able to call on people like that, prepare yourself for possibly a long, involuntary, indefinite imprisonment. Adding this after my discovery today (review above was posted earlier). I went through my backpack they confiscated upon check-in. There are three $50 bills missing. They left me the one $20 bill and three $1 bills but stole $150 from me. (Adding a new entry after the pithy response) Shame on you for your pat, trite, boilerplate response to the abhorrent treatment I received and the theft that occurred. If you ever want to raise your profile, you might consider at the bare minimum writing a human response to your many, many 1-star reviews. A little humanity goes a long way, as you ought to know being in the behavioral health business. I received a call today regarding the theft, and of course the conclusion was that it didn't happen. I will file a police report for theft. I hope anyone else who gets robbed at Cedar Hills will do the same. I expect Cedar Hills will deny everything, that the police won't take it seriously, and that there will be no recompense or consequence for Cedar Hills. After all, they're dealing with a bunch of crazies, right? Who would believe them over the 'professional' staff? My only consolation is that Cedar Hills will have this charge on their record. Hopefully these complaints will add up and eventually, they'll be subject to investigation.

Response from the ownerInvalid relative date format:
Thank you for the review, Garrett. We would like to work with you directly about your feedback. Could you please visit us at http://www.cedarhillshospital.com/contact-us/ to provide us with your contact information so we can reach out to you? Thank you.
Alexandria Anderson
2 months ago
2

Had no place to go when I left because I was referred to a shelter that was drug and alcohol infested. Also there were mentally ill individuals that were violent

Response from the ownerInvalid relative date format:
Hi, Alexandria. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.cedarhillshospital.com/contact-us/. We hope to hear from you soon.
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