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Cross Creek Hospital

8402 Cross Park Dr
Austin, TX 78754
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About Cross Creek Hospital

For adults, if you’re in need of detox, you’ll have access to that. You’ll have 24-hour nursing and medication management as well as the opportunity to engage in individual and group therapy. They also provide inpatient services for adults who are struggling with different mental health and substance use issues. This would be more short term, rapid care and you would have access to therapists, case managers, and medical staff to ensure proper care. As a step down plan, you’ll transition to either their partial hospitalization program, or their intensive outpatient program depending on your need.

For adolescents who are 11-17, they have inpatient services available if you are struggling with mental health issues. You’ll engage in individual and group therapy as well as family therapy. As a step down plan, with either program, you’ll transition to either their partial hospitalization program or their intensive outpatient program, depending on what’s best for your needs. They also offer recreational activities to get the mind and body on the same page for the purpose of recovery. They also have free 24/7 assessments and referrals that allows for appropriate connection to services and immediate response to needs.

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Fact checked and written by:
Geordyn Houston, LMSW
Edited by:
Peter Lee, PhD

Latest Reviews

Uber Tracy
1 month ago on Google
1
Absolutely the worst experience of my life. The staff is rude, lazy and uneducated. It's the perfect storm for a miserable stay, I'm really surprised they haven't been shut down. They lock you in a room with five or six chairs and you're there all day staring at the walls and other people. Absolutely DO NOT CHOOSE THIS PLACE. You will regret it!
Rose Mary Granados
1 month ago on Google
1
Worst place ever!!!! Do not send your love ones here. My son was there for only a few days. They do not know how to treat patients and the staff does not know how to communicate with family members. I wanted to know my son's care plan and know how he was doing and they would never return my calls. So I took him out AMA and I got CPS called on me by a nurse named Gina. Just so you know the case was dropped. I am far from an unfit parent. I know when my son needs help and when a place ain't doing anything for him. Also to top it off they lost my son's belonging I had sent him with a backpack and clothes. When I picked up he only had the clothes he was wearing.
Aern Hinojosa Medina
1 month ago on Google
1
honestly only made things worse. First of all, the staff were pretty rude and yelled at kids a lot. I was terrified on my first day. The staff would frequently yell at girls for simply talking or saying hi to a boy. Not all of them were bad, some were really sweet, but they were in the minority. The therapists were cool, but the activities themselves were not helpful at all. The staff would also put on really violent movies pretty often. We watched multiple movies with lots of blood and weapons. They weren't bad movies, but not at all appropriate for a mental hospital with children. They were also terrible at communicating. My parents tried to visit and call, but something always went wrong. Apparently, sometimes no one would answer the phone. The visitation schedule is super messy too, I know some kids weren't able to even see their parents because of this. My time also got extended multiple times, making me stay for just over a week when they told me they weren't going to do that. They told me "you'll discharge tomorrow" right before telling me I'd have to stay about 3 more days the day after. I know someone that was there for over a month. The rooms were also super messy with inappropriate and violent things drawn on the walls (that no staff cared about) and restrooms were super dirty. Do not go here and do not send your children here. If anything, this place traumatised me even more. It feels like a prison. Especially since patients wear ankle monitors.
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Rehab Score

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6.8 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Cross Creek Hospital works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).

Inpatient rehab programs are geared toward clients in early recovery. They also provide intensive support for clients in crisis and those at an increased relapse risk. Clients receive housing and meals while in inpatient care, allowing them to focus solely on their recovery. Most programs prioritize addiction counseling but may draw on various psychotherapeutic modalities, including CBT, DBT, RBT, trauma therapy, and motivational interviewing. Life skills training and holistic therapies are also common in inpatient care.

Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.

12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.

Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

Ridding the body of harmful, addictive substances, also known as detoxification, is usually the first phase of recovery. Those going through medically assisted detox can be administered medications by a team of medical professionals who are on-site 24/7 to provide different types of therapies that help mitigate withdrawal symptoms.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Alcoholism occurs when a person becomes physically and psychologically dependent on alcohol. Attending a professional alcohol rehab in Texas can provide customized intervention methods to address the physical, mental, and relational challenges of addiction.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

opium iconOpioid Addiction

Substance abuse treatment is available in Texas for anyone who's struggling with drug or alcohol addiction. These programs usually provide a comprehensive assessment and individualized treatment plan, and include evidence-based treatments, like therapies such as cognitive-behavioral therapy (CBT) to reframe unhelpful coping strategies, and dialectical behavior therapy (DBT) to help with emotional regulation and stress.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Couples therapy helps couples learn to control emotions, trust each other, and communicate more effectively. It can be useful for short term intervention for a specific issue or for working on the relationship long term.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Addiction recovery treatment in Texas will offer recreational therapy in a holistic approach to treatment. Therapy incorporates enjoyable activities that support your physical and mental health, such as team sports, creative arts, or individual sports. This activity gives you an emotional outlet, reduces your stress, and improves your mood, each of which promotes long term sobriety.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

When used as recommended, nicotine replacement therapy in Texas provides enough nicotine to help you avoid severe cravings and withdrawal symptoms after quitting smoking. This increases comfort so you're less likely to relapse into your smoking habit.

Amenities

  • weight iconGym
  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • recreation iconRecreation Room

Staff & Accreditations

Staff

Kay McKennery

CEO

Velondria Bursey

Chief Nursing Officer

Brandon Willis, LCSW-S

Director of Clinical Services

Dr. Jason Miller

Medical Director

Dr. Vanajakshi Paturu

Psychiatrist

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Texas

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 569952

Contact Information

Building icon

8402 Cross Park Dr
Austin, TX 78754

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Reviews of Cross Creek Hospital

2.1/5 (368 reviews)
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5

We just started the recovery journey as parents for our daughter. So far we are impressed with the staff, and how smooth the admissions process went. It's wonderful to have such a nice facility right here in Austin, Texas. Highly reccomend

Reviewed on 2/13/2023
1

Hospital from hell.They only care about money and collecting it in advance of a diagnosis. Not one single thing on their “schedule” is followed, only handing out the sedatives and leaving patients in their clothes for days. Violence is ignored by staff & non-violent pati ... Read More

Reviewed on 10/19/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (366 reviews)
Alexandria Brady
1 month ago
1

I was taken here after getting in a fight with my dad. This place is absolutely disgusting and inhumane never send your loved ones here. When I arrived I say in a waiting room for 4 hours before being taken to my unit. The first thing they did was put a black ankle monitor looking thing on my ankle and ask me to remove my shirt and pants before taking photos of me and touching me under my clothing. The other patients were very nice but the staff was ghetto and useless. There were around 12 of us who were left unsupervised almost all day long. The first night I arrived I fell asleep and when i wokeup in the morning 3 patients had hickeys all over their necks,and the staff immediately started asking me whose room i went into last night. We would also constantly see children from the child unit get dragged or picked up while screaming crying and ripping their clothes off before being locked in the seclusion room. One younger girl got thrown in naked and forgotten about. A social worker came and asked me and other patients questions about the conditions of the facility and staff members. I was told I would leave the next day but then that night the they dragged a kid out of the children unit through our hallway and out the door in a zipped bag. We looked out the window and they screamed for us to sit down. Later that night i called my mom and explained to her what I had seen, before the skinny nurse ripped the phone out of my hand and muted the phone. The entire facility was disgustingly with mold growing on the ceiling and bugs. I was told I would discharge the next day but when i wokeup and asked if i was they all laughed in my face. My mom asked them to discharge me and they said it was against medical advice so if she did they would send the cops. My mom spoke with a higher up employee of the facility later on and they offered to pay for my entire bill of staying there for one week. Overall very Rapey-vibes and i am shocked at what is this place is able to cover up.

Ruben Guerrero
1 month ago
5

I love this facility.this staff really mean what they stand for.they show what true compassion is.every now and then they tend to misplace some personal property but they eventually retrieve or replace it.i personally have been here and there level of care has always been outstanding.they truly go out there way for each patient (as long as they exercise patience and understanding.)there facility is very clean,there lunch room matches that and the staff are very polite and respectful.special shout out to my nurse ms.paula, Eric,cris,ms.nova,my Drs,the interns and my therapist David/Daniel, I recommend this hospital to any and all my friends and family

Response from the owner
We truly value your feedback! Thank you so much for taking the time to share!
Uber Tracy
1 month ago
1

Absolutely the worst experience of my life. The staff is rude, lazy and uneducated. It's the perfect storm for a miserable stay, I'm really surprised they haven't been shut down. They lock you in a room with five or six chairs and you're there all day staring at the walls and other people. Absolutely DO NOT CHOOSE THIS PLACE. You will regret it!

Rose Mary Granados
1 month ago
1

Worst place ever!!!! Do not send your love ones here. My son was there for only a few days. They do not know how to treat patients and the staff does not know how to communicate with family members. I wanted to know my son's care plan and know how he was doing and they would never return my calls. So I took him out AMA and I got CPS called on me by a nurse named Gina. Just so you know the case was dropped. I am far from an unfit parent. I know when my son needs help and when a place ain't doing anything for him. Also to top it off they lost my son's belonging I had sent him with a backpack and clothes. When I picked up he only had the clothes he was wearing.

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