Briarwood Alcohol and Drug Detox – Austin, TX

DO NOT ASSOCIATE YOURSELF WITH THIS FACILITY IN ANY MANNER! This place is a living nightmare and complete joke. Lori Fletcher, their Admissions Team is off-site, based in Florida promising patients over the phone things that are completely false. Immediately, whenever you arrive at the facility it is very evident that the staff is oblivious and trying to avoid minimal patient care whenever possible. While going through detox withdrawals, the nursing staff say Well just come down to the station to get anything you need , yet their door is closed and they could care less. All they want to do is check their boxes and get out of this place too as fast as possible. I had to order bottled water & vitamin water via DoorDash (over the solid steel gate) just to make it past the first 48 hours and avoid dehydration issues. Patients checked up on me / each other to make sure the group is still breathing and alive. Not a single staff member wears a badge and they constantly are rotating PRN because nobody wants to work in this environment, so it s basically a survive on your own situation. THIS IS THE DEFINITION OF MODERN HEALTHCARE FRAUD AND ABUSE, especially coming from a healthcare provider myself whom privately over paid them $6,900 for 5-6 days. STAY HOME or HOTEL or ANY PLACE ELSE.

UPDATE 2/17/25: Billing department has been contacted multiple times by me and my insurance provider over the last several days. No one will speak to us about it, they say the "person who can speak about it is not available". So who can we speak to about it then? My insurnce provider has no record of even a claim. PUBLIC WARNING: Do not agree to pay upfront. They will take money from families with sick kids.My experience with Briarwood was horrible as far as the one who is financially responsible. The admissions person ran my card for full payment up front $4500 for detox for my son for 6 days, and when my son left Briarwood after only 5 hours, they kept the the money. I have been trying to resolve the issue with billing department for the past week. I spoke to Blanca and Janice in the billing department. They assured me they would speak to upper management about helping me get a fair refund. The $4500 was to pay for 6 days of detox. Unfortunately not all businesses in the recovery industry are truly there to help people. They are stealing from families who are desperate to help their kids which is wrong. Also, when my son left AMA, they kept his belongings as they have a 4 hour waiting window before you can leave, which is totally fair and fine. However, when my son came back to get his phone at the 4 hour mark and could not get through the gate at the driveway and they explained to me later when I asked what happened that there is a sign which says you have to "call to be let in" beside the gate. Well he couldnt call without a phone so he climbed the fence as he needed his phone and belongings so he could leave. They told him if he came back they would report him for trespassing as he was not supposed to climb the fence. When I asked them what people are supposed to do if they dont have a phone to call to enter the gate. They said wait at the gate and we will see them on camera and come out and open it. I asked if they explained this to my son and they said no. I cant make this up. And on top of that, they kept $4500 for the 5 hours they had him. It was not even a full 24 hours. Which within that 5 hours he was there, all they did was drug test him , try to convince him to stay and told him to go lay down and rest. He was not even seen by a PA or a nurse. Maybe once you get in and agree to go the place is good service and a good detox, but DO NOT agree to pay for anything up front. They will keep your money. Proceed with caution on the front end.

Professional, patient, understanding, comforting, and clean! Those are the 5 top descriptions that first come to mind when I think of briarwood.