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Hillside Inc.

690 Courtenay Drive NE Atlanta, GA 30306
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8
Top 10 Rehab In Atlanta
Hillside GA 30306

About Hillside Inc.

Hillside is a mental health treatment facility for young people in Atlanta, Georgia. They provide residential treatment, day treatment, in home therapy and virtual outpatient services for clients who are struggling with a range of conditions and disorders, including drug and alcohol addiction. All of the programs accept clients between 13 and 17 years old, except for the residential program, which takes clients as young as 11. You can cover the cost of care through self payment, private insurance or Medicaid.

Something that stands out to me about this facility is their commitment to education. All of their programs include some level of academic support. For example, if you’re in the residential program, you’ll attend a full-time school during the school year. The facility is called Conant School, and it’s recognized as part of the Atlanta Public Schools system. If you enroll in home therapy, they’ll work around your school schedule. Even outpatient clients are expected to keep up with their schoolwork. They schedule those counseling sessions after school from 3:00 p.m. to 6:00 p.m.

Whether you stay on site, log in virtually, or see a counselor at your house, you can benefit from services that include individual, family, and group counseling, medication management, life skills training and experiential therapies. Some of the features only available to residential clients include horticulture therapy and recreational therapy, both of which are offered on their campus.

The parent of one former client said that their son’s therapist opened up a whole new world for their family, giving them the tools they needed to help and communicate with their child. Another said her child came out of the experience completely changed for the better. Some past clients have shared stories of negative confrontations with staff members.

Facility Overview

Calendar icon 31 - 60
Avg Length of Stay in Days
Dollar icon $620
Avg Cost per Day

Latest Reviews

Libby Craig
2 months ago on Google
1
My sister has been in the place a few years now. She should be 13 years old now. She used to call me all the time when our grandmother passed away I reached out to the place and the lovely members we able to bring her to the funeral. However thats been since April I haven t gotten a call since April from her. But to the last of my knowledge she was still there every time I try to reach out I can t get through to anyone. The number the facility has online does NOT work! We the people should be able to check on our loved ones.
Hello2883jjd jii
3 months ago on Google
1
This place is hell
Response from the owner2 months ago
We empathize with the difficulties of being in residential treatment. Hillside s program is intentionally structured to address the emotional and behavioral treatment requirements of our clients. Each day is carefully crafted to incorporate therapy and psycho-education into various activities, complemented by individual, family, and group therapy sessions.
Ever Hidu
3 months ago on Google
3
They were good and helpful bout I lord my way out and are going back at first u was on Jo Williams nd the staff we re horrible ms.tes-cars but stops ms.Kiea-truly cares ms.tee-was so snappy and had favorite like i snapped at her once and everyday it got worse i told her i self harmed she goes you don t care so why would I Mr.will day-a jerk made us run and when we asked for a break he would yell and he dead name and used she her pronouns knowing I go by they them it was all approved me.wil night-cool and cared abt his job Ms.Kyler-can care but can also not Ms-megsy-treat her how you wanna be treated ma.holly-was so nice she is the es teacher Mr Reggie was good but he got mad easily at some point I moved to viral all Avril staff was great all but Mr.dendre he got mad and made us walk in corked if we talked along with yelled bc Simone was in crisis and I said he should of helps not told them to self harmed I would like to thank Ms.lulu especially bc when j was on Jo William they called her and we would find a solution and she would even let me write down what s wrong the day I self harmed and wouldn t stop she offers me a whole bunch of skills dbt and not dbt she was gentle not restring me when I was self harming but she did when I was trying to get Jo Willam s door down
Response from the owner2 months ago
Excellent customer care is what we all strive to provide every client. Your feedback is appreciated.
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.9 / 10

Location

Accepted Insurance

Hillside Inc. works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Clients enrolled in an intensive outpatient program (IOP) travel to treatment centers for specialized care multiple times per week. Intensive outpatient treatment allows clients to receive robust care while continuing to live at home. Most programs require between nine and 20 treatment hours per week, with the frequency and intensive of sessions decreasing as clients stabilize. Services generally include a combination of addiction counseling, medication assisted treatment (MAT), recovery-focused life skills training, and holistic therapies.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Georgia reduces the risks involved in detox and addiction treatment. Without access to professional medical care, individuals may experience withdrawal symptoms that become life threatening. For example, alcohol withdrawal can cause delirium tremens, confusion, and cardiac symptoms. Without medical supervision to step in, these symptoms could potentially turn fatal.
partial-hospitalization iconPartial Hospitalization Program
Designed for individuals who don't require round-the-clock care, a partial hospitalization program (PHP) is a form of outpatient care with a higher level of support. PHP treatment can be an alternative to inpatient hospitalization or a step-down option. With daily sessions lasting 6 to 8 hours, up to 5 days a week, a partial hospitalization program may offer medication management, relapse prevention techniques, and behavioral therapy interventions. PHP treatment can be fully or partially covered by insurance.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Nutrition therapy has short term and long term goals. In the short term, it helps restore your health so you can recover from the physical effects of addiction. Long term, it helps you understand overall health and nutrition to set you up for a healthy lifestyle in recovery.

Amenities

  • weight iconGym

Staff & Accreditations

Staff

Emily R. Acker

President & CEO

Dr. Sheritta C. Carmichael, MD

Medical Director

Kimberly Young, MSN, APRN, PMHNP-BC

Residential Clinical Operations Director

Russell Wagner

BOD Chair

Tommy Herrington

BOD Vice Chair

Mark Simmons

BOD Secretary

Rhea Erichsen

BOD Treasurer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (404) 875-4551
Building icon

690 Courtenay Drive NE
Atlanta GA, 30306

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Atlanta

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Reviews of Hillside Inc.

3.12/5 (101 reviews)
5
Staff
5
Amenities
4
Meals
5
Value
2
Cleanliness
5
61
4
8
3
5
2
8
1
54

Reviews

5
Anna Alexander

keep doing what your doing program manager of panthers .I miss you all and I wish I could have said bye but Im happy and Im doing good.im about to get the service dog in a few months. you really helped me and have changed my life.keep doing what you doing because you have a ... Read More

Anna A.
Reviewed on 2/20/2025
Staff
5
Amenities
5
Meals
4
Value
5
Cleanliness
2
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (100 reviews)
Isla Reynolds
6 days ago
3

As a former resident of hillside I wouldn’t say it’s unhelpful. It did exactly what its purpose was. The only flaw was how they did it. I can admit a portion of what they would do makes sense and is justified completely. But the remaining portion was life changing and traumatic. I can’t even think about my experiences at hillside without getting emotional, part of it is what I did. However I was a child and I learned from my mistakes, but I was treated in ways that deserve to be addressed. Whenever I told anyone I had suicidal thoughts they would take away my privileges. Like they were punishing me for thinking certain ways. Which makes me find myself punishing myself for thinking things too. While yes I need a way to handle it myself, it made me feel like a monster, and I had outbursts that I never did before. I started to act like a different person because I wanted to be treated like the little girl I actually was. In the end I got isolated and left in a hallway. I hated my life, I lost everything. I was quite literally insane. I was doing all I could to get treated like the child I am again. But in the end I had to force myself to be less sensitive. That has affected me up till now, and even now I can feel the pain from what my stay did to me. I wouldn’t say it’s all bad though, some of the staff were amazing. I genuinely enjoyed being around some of them. The lunch staff was incredible and I loved the food. I enjoyed a lot of events they did for everyone. However I believe that their treatment needs work. And it would have been better if they could draw a line between not influencing self-harm and violence, and being able to treat people like people. I was a child when I was there, 11 or 12 years old and yet I was expected to do the same things as fully grown teenagers. It was hard, but in the end i’m grateful for my time there. I wouldn’t be who I am if I never went. But the little girl in me wants to be heard. So I am writing this for a sense of relief, and to maybe help change others experiences too. Thank you for your time.

sill ee
1 week ago
1

my admission to hillside is the second worst thing that ever happened to me, preceded only by the death of my father. i dont know where to start because they did so many things wrong. hillside uses dbt, which has been shown to often not help and to possibly even harm autistic or otherwise neurodivergent individuals. one of the practices taught in dbt is "radical acceptance." the staff told us to radically accept being at hillside, because we cant change it; they wanted us to accept the abuse and horrible conditions they put us in. the staff, therapists, and doctors tried to wash my autistic traits out of me. my therapist told me to change my mannerisms, otherwise telling me to mask my autism. sometime after your admission, youre given a form with your rights on it, that you must sign to say you understand your rights. this would be fine, if they didnt violate these rights. the two in particular i witnessed being violated were the right to spirituality/religion and the right to send and receive mail. i asked to send mail and they declined because "everyones treatment is different." it cant be listed as a right if it wont always be allowed. one of my peers asked to have their tarot cards and the staff refused because it "didnt go well" in the past. you cant honor mainstream religions such as christianity by allowing patients to have bibles, but not other spiritual/religious beliefs and ban tarot cards. dr. carmichael basically made me beg for a water bottle. i have a disability and being sufficiently hydrated is important to avoid complications. i asked dr. carmichael for a water bottle and she told me to use the "dear man" skill to ask for it. that skill is supposed to be used for negotiation, i shouldnt have to negotiate for water. we werent allowed to talk about queer identities, but were allowed to talk about religion. i should be allowed to talk about who i am. also, in order to be called by your preferred name and pronouns, your parent/guardian had to approve it. i get that this is to avoid parents getting upset with hillside if they dont want their child to be called that, but often, its stressful and upsetting to transgender people to be called by their birthname if they dont go by that anymore, and to be called by pronouns that dont align with who you are. i refused to call my peers by their birthname if they didnt want to be called that, and i was threatened with having my priveleges taken. I am not going to call someone something that they dont want to be called. communication with people outside of the facility is heavily monitored and limited. on the weekdays, you can make 1 ten-minute phone call, and on the weekends you can make 2 ten-minute phone calls. During these phone calls, a staff member will sit with you and listen to your conversation. If they dont like what youre talking about, (e.g. discharge date, how they were treating us) they would make you talk about something else or make you hang up all together. if you did this multiple times, youre given a literal script to read to the person on the other end of the phone. the staff also gossiped about patients. i know this because i heard the entire exchange between two staff about one of my peers. not only is this completely inappropriate, but when another one of my peers called them out on it, they denied it instead of apologizing. the doctors who prescribed your medicine, would often change it for no real reason. hillside is allegedly "anti-adhd-medicine", and refused to give one of my peers his prescribed meds from a provider outside of the facility. one of my doctors kept increasing the dose of my prozac even before it was too soon to tell a difference from the previous dose. he said he was seeing a difference, but it was just me getting more comfortable around my peers and therefore talking to them more. several of my patients were given a discharge date, and then their treatment team went back on what they said and held them for longer. text limit reached, see attached images 1-3

rachel
3 weeks ago
1

Experience was from about a year ago. Every negative review on here is correct. Hillside added more trauma for my daughter and as parents we are already desperate if we are sending our child there in the first place. The staff is like nothing she, nor I, has ever experienced before or since. I am not sure why most of them even work there since it is clear they do not know how to help the kids nor want to help them. They are like kids themselves. Bullying, provoking, shaming - the list goes on! The family therapy is a joke and the therapist I am not sure what he does exactly. I am happy for the kids that do get help, but, again, the negative reviews are correct. This is the worst place ever and should be shut down. The generic response from the owner to all of the negative reviews is also unacceptable. These are kids we are talking about and to brush off the reality of what is really going on there needs to be looked at. Look at your options and know as a parent that Hillside is not it.

Response from the ownerInvalid relative date format:
Thank you for sharing your feedback. We are sorry to hear that your daughter's experience at Hillside was a difficult one and that you have concerns about the care she received. We understand your frustration, especially given the sensitive nature of seeking support for your child.<br><br>The safety and well-being of the children in our care are our top priorities, and we take all feedback seriously. We want to ensure we understand your specific experience and address your concerns directly.<br><br>Please contact us by emailing ClientAdvocate@hside.org so we can discuss this further in a private setting. We are committed to continuous improvement, and your input is invaluable as we strive to provide the best possible care.
Leah B
4 weeks ago
2

I was at Hillside twice between 2015 and 2018 because it was believed to be a safe place for mental health help, but it was not and my parents also regretted sending me there. Honestly, it was traumatizing enough to still be a topic in therapy almost 10yrs later now as an adult. I was accused of being racist by staff on the McBurney cottage followed by the threat if I spoke up there would be retaliation. I was bullied by the cottage staff and other patients threatened to beat and kill me several times. The cottage director, Mr. C, was the only adult who tried to help. Medical attention here is not ideal, but it kept the kids alive to return to parents. The school isn't bad and the teachers genuinely try to help. The food is absolutely not good at all. There was either foreign material in it, undercooked or burnt. If your child has any chronic illnesses or health issues in general, this is NOT a safe place and allergies are not taken seriously. Another concern my parents and I had was the fact UNACCOMPANIED male staff would check on female patients while they were sleeping int he middle of the night. Why did male staff have to come in the middle of the night? Why does the female patient get in trouble for how the sleep and the clothes they were allowed to sleep in? Double layered knee length athletic shorts was ok around bedtime but then considered contraband after a male staff member complained. The two positives I found to be the most helpful were the Dialectical Behavioral Therapy sessions and recreational therapy. Hillside could be better/safer if they took a better look at the staff they have on the cottages that are supposed to be keeping the kids safe. There are several incidents where staff bullied some kids while playing favorites with others.

Response from the ownerInvalid relative date format:
We are disappointed to hear about your experience. Excellent customer care is what we all strive to provide every client. Your feedback is appreciated.
Annabelle Blair
1 month ago
3

Okay. So I was on the Mcburney cottage for around 2 months. I would say yes this place did help. But at the same time it’s very traumatic. Also a lot of staff are very rude and everytime you have an episode they don’t try to talk to you or help you. They just say “use your skills” half of the time. There were some staff that were really good though. as being in an all girls cottage there was a lot of drama but that’s normal. Just stay to urself is my advice. At first it was scary being here and you see a lot of things like people tryna run and people self harming right in front of you. The therapist are okay. But genuinely the whole time all I wanted to do was just get out of this hell hole. The only staff that was really good to me was Mr John on mc burney night shift. Honestly I wouldn’t send your kids here unless if it’s your last hope.

Response from the ownerInvalid relative date format:
We are happy to hear that our program was able to help, but we are also disappointed to hear about your experience. Excellent customer care is what we all strive to provide every client. Your feedback is appreciated.
Theo
1 month ago
2

Was sent to Hillside in July of 2023, got out the day before October. Was bullied by the staff who liked to call me "Talks too much" and other residents who would tell me to stay quiet. Had gotten no help with my medical issues while staying there, and was forced to go swimming on my period. There we're constant fights in my cottage and one of the staff got punched by the main problem girl in our cottage. The only staff I liked was Mr John on night shift at McBurney and Ms Kelly who was my therapist. I seriously hope that some of the bad staff who were there durning my stay are gone. I also hope that the girls that I stayed with are doing better.

Response from the ownerInvalid relative date format:
We are disappointed to hear about your experience. Excellent customer care is what we all strive to provide every client. Your feedback is appreciated.
Lewis Beresford
1 month ago
3

Hillside ATL saved my life, I was there over a year ago now. I wouldn’t be here if I hadn’t been in the residential program —but I was privileged. I was there for MDD and self harm, which is what hillside does best. Kids who were there for ODD, BPD, or anything that made them particularly moody or rude suffered greatly at the hands of staff. They were often treated more like animals than patients. They were many staff members that saw us as nothing more than a nuisance. They would punish kids simply for having a symptom of their mental illness. I saw kids get restrained and tackled for honestly no reason. Kids were belittled and shamed for even being there. I have nightmares nearly every week from seeing the things I saw staff do. I’m actually writing this review after waking up from one. But some of the staff were GREAT. Particularly Ms. Amara, Ms. Ashayla, and Mr. Nehemiah (my apologies for spelling that wrong,) all on Averill Cottage, were beyond lovely. God bless our mental health workers.

Response from the ownerInvalid relative date format:
Thank you Lewis for taking the time to leave us a review! We’re glad our program was able to help and appreciate your honesty. Upholding the safety and well-being of every client is our paramount concern at Hillside. To ensure that client concerns are effectively shared and addressed, we maintain a confidential grievance process. Our dedicated client advocate promptly reviews all concerns, determines appropriate actions, and encourages clients to actively participate in advocating for themselves as an integral part of their developmental and treatment process. You can easily reach out to the client advocate by sending an email to ClientAdvocate@hside.org. Additionally, we consistently gather satisfaction surveys from our clients and their guardians, which our leadership team regularly reviews. We recognize the challenges clients face when dealing with healthcare issues away from home, and we are deeply committed to providing multiple avenues for communication and ensuring that every voice is heard.
mason
1 month ago
5

i was a resident on the kiwanis cottage for 50 days. at first i did not want to be there and doubted that it would help, but once i warmed up, i realized that it wasn’t so bad. everyone was very supportive and most of the staff are amazing. also the DBT skills i learned there were really helpful. it opened my eyes to a lot of things, and i have changed my perspective on many things as well. it helped me realize that you don’t go to these facilities to heal, you go to get better.

Response from the ownerInvalid relative date format:
Nothing makes us happier than to hear our program was able to help! Thank you for sharing, Mason!
Makenna RIngley
1 month ago
1

I was here in 2021 I once refused to take my shoes off and was flipped upside down and injected with drugs because I was not compliant. Horrible place suffer verbal and mental abuse daily. Any time I was out of line I was denied talking and even some of the therapeutic activities for weeks at a time. Sending your child here is abuse don’t make the mistake. I had never had an actual attempt until after the program where I had 2 almost fatal attempts. I still struggle with thinking about how dehumanizing this program was. Please don’t considered Hillside for someone struggling with mental illness.

Response from the ownerInvalid relative date format:
Hillside is committed to the safety and well-being of client's during their treatment. We have established a confidential grievance process for client's to share their concerns. These concerns are reviewed by our dedicated client advocate, who identifies and takes the necessary actions. We are disappointed to hear about your negative experience, and appreciate the feedback.
Zela TNT
1 month ago
1

Horrible experience. I was there a few years ago. The food was expired, spoiled, and my severe allergies were not accommodated. I had multiple allergic reactions that I was not allowed to go the the medical building for. There was a different kid who would physically attack me at random. We were both punished for it because of “protocol”. I never once hit back and I was only told to “avoid her”. They then out my assigned seat next to her. I was scolded for asking to change seats. There are male workers in the female cabins. They once sat us all down and scolded us about being “provocative” and that we shouldn’t bend over when cleaning up. They limit what we are allowed to say on the phone. There are 0 private conversations. The phone calls are either in the common room where kids can hear or we are taken to a “private” room where there is staff in there watching you. I cried to my family about how I didn’t want them to watch me change and was told after the phone call I was being dramatic and I needed to “correct myself” or I would not be allowed outside. Staff would have disagreements with each-other in-front of the clients. They would openly talk bad about the clients to other clients. I stayed self harm clean for only 2 months. The only reason I stayed clean was because they told me I might get sent back. I got better at hiding it and ended up in a hospital half dead. Clients/the other kids would suicide bate eachother, compare scars, body shame, physically attack, date, trade personal information. A staff told me “you aren’t here to get better, you are here so we can get you to act normal” encouraging me to just hide how I felt and be more secretive about my cutting. DBT and CBT are exceptional therapy’s in the right settings. This was not the right setting. I still have nightmares and PTSD episodes from this place. I left with more problems than I had in the first place. I’m severely traumatized due to the emotional and physical neglect / harm. The coaching on what to say has stopped me from opening up much at all. My family and I suffered from this place, I was encouraged to “keep up appearances” which was really just being sneaky and hiding my harm from my parents. I lost 25 pounds here and left with untreated internal bleeding because they didn’t believe I was actually hurting. It has been multiple years but I just had another nightmare about this place and I’m hoping that me saying this will get some real change done or motivate someone to choose somewhere else.

Response from the ownerInvalid relative date format:
We are sorry to hear that your experience was not ideal! At Hillside, the safety and well-being of each client stand as our foremost priority. We ensure that all client concerns are heard and addressed effectively through our confidential grievance process. Our dedicated client advocate promptly reviews every concern, identifies appropriate actions, and encourages clients to advocate for themselves as part of their developmental and treatment journey. To get in touch with the client advocate, simply send an email to ClientAdvocate@hside.org. Furthermore, we regularly collect satisfaction surveys from our clients and their guardians, which are continually reviewed by our leadership team. We understand the challenges of being away from home while dealing with healthcare issues, and providing multiple avenues for communication and feedback is a commitment we take seriously.
Hayes Bailey
2 months ago
5

I was a client on the Evan’s cottage for the past 3 months and it genuinely really changed my life. first of all: my therapists Ms Lara and Ms Certoya and my psychiatrist Dr. Carmichael are absolutely INCREDIBLE. as well as the RO therapists ms Laura and mr Roy! next i have to shout out my staff specifically:ms Grace, ms Ashley, and ms C. (you all deserve a raise) they went above and beyond in creating an environment that was safe for me to heal. i can’t thank you enough Evans team-Hillside has a special place in my heart. 💜 You absolutely changed my life for the better.

Response from the ownerInvalid relative date format:
Nothing makes us happier than to hear our program was able to help! Thank you for sharing, Hayes!
Libby Craig
2 months ago
1

My sister has been in the place a few years now. She should be 13 years old now. She used to call me all the time when our grandmother passed away I reached out to the place and the lovely members we able to bring her to the funeral. However thats been since April I haven’t gotten a call since April from her. But to the last of my knowledge she was still there every time I try to reach out I can’t get through to anyone. The number the facility has online does NOT work! We the people should be able to check on our loved ones.

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