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New Haven Residential Treatment Center – Spanish Fork

2172 East 7200 South Spanish Fork, UT 84660
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Top 10 Rehab In Spanish Fork
New Haven - Spanish Fork UT 84660

About New Haven Residential Treatment Center – Spanish Fork

New Haven Treatment Center is a residential treatment facility for young girls aged 14 through 18. The residents at New Haven struggle with mental illness, substance misuse, self-harm, or other behavioral issues.

The campus, located in Spanish Fork, Utah, is made up of three large, fully staffed houses that accommodate up to 16 residents. An on-site academic building helps residents keep up with their education and prepares them for college.

Family Centered Treatment

Family work and trauma treatment are at the heart of this residential program. Parents are expected to be part of the therapeutic process. Every two months, families will go to intensive family workshops. Using experiential therapy, you’ll engage in expressive activities that will help heal the whole family. Recreation trips and parent coaching are also a part of this program.

College Prep Environment

New Haven believes that mental health support should not impede academic progress. You can expect an academic environment for your child that includes AP courses and individualized learning.

Teachers attend treatment meetings each week to make sure the treatment environment supports academic goals. Another unique part of this academic environment is that they provide IEPs and learning support.

A Collaborative Approach to Treatment
Clinicians use a trauma treatment model with an emphasis on post traumatic growth. While all care is trauma informed, New Haven also incorporates family systems therapy, dialectical behavior therapy, and somatic healing. Adventure-based therapeutic activities are held on campus every Sunday. Personalized treatment plans help the residents overcome the effects of traumatic events.

Latest Reviews

Sophia Zimmerman
2 months ago on Google
1
If only 0 stars was an option. From the moment I made the decision to leave New Haven at 18 to start college, I was met with hostility. The staff, who once claimed to care about my well-being, suddenly treated me as if I was making a terrible mistake despite my legal right to leave. My therapist, Amy Adkins, had already made it clear that she resented me, and when she became overwhelmed, she dropped me as a client entirely. Her boss, Dave Mayeski, took over my case, but instead of offering support, I was met with further judgment and condescension. Rather than helping me transition out of the program in a healthy way, they made it clear that they saw my departure as a failure. The moment I signed myself out, I was shunned, treated like a burden, and cast aside by the very people who were supposed to help me heal.Beyond their harmful emotional tactics, New Haven was also incredibly irresponsible when it came to student safety. They were supposed to conduct 15-minute checks throughout the day, but staff frequently skipped them or falsified records. It was common for students to run away, and most made it miles away or got their hands on substances before anyone noticed they were gone. Instead of addressing the systemic failures that allowed this to happen, they dismissed concerns and continued to put vulnerable students at risk. Their negligence in ensuring basic safety speaks to the deeper issue of how little they truly care about the well-being of the people in their care.Upon leaving, I was completely shunned by staff, forbidden from communicating with current students, and banned from the campus or virtually attending graduation ceremonies. They denied me the opportunity to say goodbye properly, stripping me of closure and reinforcing the isolation they had imposed. Even securing a simple ride to the airport became an ordeal. The staff made me jump through hoops just for transportation. Ultimately, I had to rely on a former staff member who had quit weeks prior due to the center s neglect of her own mental health an irony that speaks volumes about the culture at New Haven.Months after my departure, when I was hospitalized for my mental health, New Haven significantly violated my privacy. A therapist publicly announced my hospitalization to the entire house, using me as an example to warn others: Sophia left the program when we didn t feel she was ready, and now she is in a psych ward. Using me as a cautionary tale was a blatant HIPAA violation, yet when we filed a formal complaint, they denied all wrongdoing rather than taking accountability.Even worse, the student who confided in me that New Haven had violated HIPAA, she was punished for speaking up. And instead of addressing their own misconduct, New Haven delayed her graduation as a form of punishment for telling me what happened. Rather than protecting vulnerable students, they religiously silence them through fear and control.New Haven claims to be a place of healing, but my experience proved otherwise. Their use of shame, exclusion, and unethical practices harmed me far more than they helped. If you are considering this program for yourself or a loved one, please think twice. No one should have to endure the kind of mistreatment I experienced at their hands.
Response from the owner2 months ago
Sophia, We are very sorry to hear about your negative experience; something unacceptable under New Haven's standards. Our therapists and staff are dedicated to providing healing, nurturing care for that helps young people overcome mental health challenges and create lives filled with joy. We appreciate you for taking the time to voice your struggles and concerns. New Haven is committed to increasing awareness and lowering the stigma surrounding mental health; and is focused on creating access to high-quality, evidence-based care. We have set out on a big goal to reverse our nation s youth mental health crisis. We invite you to reach out to our Executive Director, Jeana Thomsen, at jeanat@newhaventrt.com to discuss any issues or concerns further.
Marissa Tutterow
2 months ago on Google
4
My name is Marissa, and I attended New Haven (Spanish Fork Campus) from 2013 to 2014, residing in the Roosevelt house. I m writing this review to provide a balanced perspective in light of the recent negative attention New Haven has received from some former alumni. I hope my insights can help future parents in their decision-making.When I arrived at New Haven, I was transitioning from a physically demanding wilderness program called Second Nature. I was in great physical shape, weighing 140 pounds with a muscular build. However, during my time at New Haven, I experienced rapid weight gain, reaching a peak of 198 pounds by the time I left, and I m 5'5" tall. Despite my significant weight gain being monitored weekly, it didn t seem to raise alarms with the medical staff, which is something I believe could be improved.One aspect of my experience at New Haven was the treatment team. It could be intimidating to sit in a room with eight or so people evaluating my progress and behavior, especially when they shared feedback in front of other girls during our Thursday meetings. While this process could feel humiliating at times, I now understand the importance of accountability in a therapeutic environment. It s not about abuse; rather, it s about encouraging personal growth and forcing you to confront your actions and their consequences.On a positive note, I genuinely appreciated the daily routine at New Haven. The small school program offered focused, one-on-one attention that I desperately needed. Additionally, bringing my cat, Neko, home with me was a truly special part of my experience.I ve noticed that many individuals who express dissatisfaction with New Haven often struggle with gender dysphoria. In my opinion, New Haven may not be the best fit for children seeking gender identity therapy. Instead, I believe it effectively serves those dealing with issues such as substance abuse, self-harm, suicidal thoughts, hyper-promiscuity, family-related challenges, and occasionally eating disorders.Through reflection, I've come to realize that the consequences I faced at New Haven were a direct result of my actions rather than any form of abuse as stated in other reviews. While I sometimes felt that the consequences were overwhelming as a teenager, this experience ultimately led to my growth. Acknowledging my role in my circumstances was difficult but liberating. Although I hold some resentment for missing key moments in my teenage years, like prom and high school events, I am incredibly grateful to be sober and alive today. I cherish the memories I do have, especially considering the path I was on before coming to New Haven.I sometimes find myself missing the supportive environment at New Haven and would love the opportunity to return for a tour. Overall, my experience was complex, but it undeniably contributed to my growth and well-being. The road after has been challenging, but I learned invaluable tools to navigate issues like drug abuse, abusive relationships, and self-hatred. Now at 27, I do not regret my time at New Haven; in fact, I sometimes wish I had appreciated it more. This establishment is not abusive; it s a place that encourages you to face your reality and grow from it. As hard as it is, it s not abusive.
Response from the owner2 months ago
Thank you for sharing your experience, Marissa. We're glad to hear about the positive impact our program had on your growth. Your feedback on weight monitoring and group evaluations is noted for improvement. We welcome you back for a tour anytime to reconnect with our supportive environment.
Maureen Lachapelle
2 months ago on Google
4
Our daughter was able to get the help she needed to become stable and get her life back. Very thankful for them!
Response from the owner2 months ago
We are so glad to hear that your daughter is doing better! Thank you for sharing your experience with us, and please let us know if there is anything else we can assist you with in the future.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.6 / 10

Location

Accepted Insurance

New Haven Residential Treatment Center – Spanish Fork works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

monthly iconMonthly

Addiction Treatments

Levels of Care

medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you enter a drug rehab in Utah, the process usually involves four stages: treatment initiation, early abstinence, maintaining abstinence, and advanced recovery. Treatment methods can rely on medications, counseling, or both, in either an outpatient or inpatient setting.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Clinical Services

Animal therapy (aka pet therapy or animal-assisted therapy) can be very healing, as it allows patients to bond with animals, who give unconditional love. This is particularly useful for those who suffered trauma by the hands of people, who may be able to trust and form closer attachments to animals than humans at certain stages of rehabilitation.

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Fitness therapy blends exercise with psychotherapy for a fun, inspiring, and effective way of treating addiction and other issues. By incorporating movement into counseling sessions, clients become more empowered, motivated, and goal-oriented, all while strengthening their bodies and becoming more flexible. Fitness Therapy is usually used to complement a course of treatment (inpatient or outpatient) to make it even more successful. Increasing the connection between a patient’s mind and body helps both with healing as well as in creating new, healthy habits.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • spa2 iconYoga Studio
  • hiking iconHiking
  • weight iconGym

Staff & Accreditations

Staff

Jeana Thomsen, LCSW

Executive Director

David Mayeski, LCSW

Executive Clinical Director

Noel Miller

Executive Residential Director

Jake Clayton, MBA

Operations Manager

Kandis Froebe

Admissions Director

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 111471

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Utah

Contact Information

Phone icon (979) 355-8124
Building icon

2172 East 7200 South
Spanish Fork, UT 84660

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Courtney Myers, MS

Rehab in Cities Near Spanish Fork

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Reviews of New Haven Residential Treatment Center – Spanish Fork

3.65/5 (102 reviews)
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Reviews

1

This place is a nightmare. All my sucess today was proabably set back in this place they are unhelpful.

Reviewed on 3/6/2019
1

Please beware of this facility. My name is Judy Wolf and my daughter Savannah Marie died there in April of 2018. There was another death there as well that year...who knows how many more. Be aware of what you are signing there. It protects the facility more than the patient. ... Read More

Reviewed on 2/11/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.7 (100 reviews)
Willa Goodwin
1 month ago
2

i went to New Haven when I was fourteen to when I was almost sixteen. I have positive things to say, but much more negative. I’ll start with the positive. -certain staff made me feel very safe and loved -I met my closest friends -I got to bring home a cat -I learned a lot about my trauma -Robyn the gym teacher But there’s much more you need to work on -I was medically neglected, and I have been diagnosed with endometriosis. I would pass out on my period and they refused to take me to the doctor. Treatment team gave me a punch card so I could only go to the nurse three times a week -When I refused to go to school, I had the mattress physically pulled out from under me You do not know how to handle children in crisis at all -our cook would push her religious and political beliefs on us -our parents were manipulated into keeping us there -Integrity tests and peer feedback are all out of malicious intent no matter what the staff say. As a student who has talked with many other students about this, we absolutely gave feedback to start drama or hurt each other, and the staff pushed it on -Bullying was a common issue and the staff never did anything about it -They would take away your personal items and lock them up for weeks and if you were on a home pass and missed return/confiscation then they would donate your things - I had a staff tell us that we shouldn’t eat the food because there were maggots in it -the mealtimes are restricted so much, and there’s no options for food. This does not help someone with annorexia. New Haven only supports people with binge disorders -staff would mistreat the animals and let us miss our animal chores and refuse to feed the animals if one of us was too depressed to do it All in all, I do not recommend this place. I still hold a grudge against my parents for sending me here and it has caused lots of tension in our family. This is the worst thing you can do for your child.

Response from the ownerInvalid relative date format:
Willa, Thank you for taking the time to share your experience. We’re truly sorry to hear that your time at New Haven was painful and left you with lasting emotional distress, this is unacceptable under our standards of care. It’s clear that you’ve carried a great deal from your time here, and your words reflect the courage it takes to speak out about such personal and difficult experiences.<br><br>We’re especially saddened to hear that your experience has created tension in your family and impacted your ability to trust.<br><br>We also appreciate your acknowledgment of the individuals and moments that were positive for you, and we’re grateful you took the time to share both sides of your experience. At New Haven, we are committed to growth, and feedback like yours is an important part of that ongoing process. If you'd be interested in discussing your experiences further, we'd happily welcome you to chat with our executive director Jeana Thomsen; (866) 805-1199.<br><br>We sincerely wish you continued healing, support, and strength on your path forward.
Sidnee Kassing
1 month ago
5

I just toured this program and had the opportunity to meet some of the clients currently enrolled. They have an amazing staff who genuinely care about the girls, and the facilities are beautiful. I highly recommend this program.

Response from the ownerInvalid relative date format:
Thank you for touring our program and for your kind words! We take pride in our caring staff and beautiful facilities. We're thrilled to hear that you had a positive experience and we appreciate your recommendation. Please feel free to reach out if you have any further questions.
Sophia Zimmerman
2 months ago
1

If only 0 stars was an option. From the moment I made the decision to leave New Haven at 18 to start college, I was met with hostility. The staff, who once claimed to care about my well-being, suddenly treated me as if I was making a terrible mistake despite my legal right to leave. My therapist, Amy Adkins, had already made it clear that she resented me, and when she became overwhelmed, she dropped me as a client entirely. Her boss, Dave Mayeski, took over my case, but instead of offering support, I was met with further judgment and condescension. Rather than helping me transition out of the program in a healthy way, they made it clear that they saw my departure as a failure. The moment I signed myself out, I was shunned, treated like a burden, and cast aside by the very people who were supposed to help me heal.Beyond their harmful emotional tactics, New Haven was also incredibly irresponsible when it came to student safety. They were supposed to conduct 15-minute checks throughout the day, but staff frequently skipped them or falsified records. It was common for students to run away, and most made it miles away or got their hands on substances before anyone noticed they were gone. Instead of addressing the systemic failures that allowed this to happen, they dismissed concerns and continued to put vulnerable students at risk. Their negligence in ensuring basic safety speaks to the deeper issue of how little they truly care about the well-being of the people in their care.Upon leaving, I was completely shunned by staff, forbidden from communicating with current students, and banned from the campus or virtually attending graduation ceremonies. They denied me the opportunity to say goodbye properly, stripping me of closure and reinforcing the isolation they had imposed. Even securing a simple ride to the airport became an ordeal. The staff made me jump through hoops just for transportation. Ultimately, I had to rely on a former staff member who had quit weeks prior due to the center s neglect of her own mental health an irony that speaks volumes about the culture at New Haven.Months after my departure, when I was hospitalized for my mental health, New Haven significantly violated my privacy. A therapist publicly announced my hospitalization to the entire house, using me as an example to warn others: Sophia left the program when we didn t feel she was ready, and now she is in a psych ward. Using me as a cautionary tale was a blatant HIPAA violation, yet when we filed a formal complaint, they denied all wrongdoing rather than taking accountability.Even worse, the student who confided in me that New Haven had violated HIPAA, she was punished for speaking up. And instead of addressing their own misconduct, New Haven delayed her graduation as a form of punishment for telling me what happened. Rather than protecting vulnerable students, they religiously silence them through fear and control.New Haven claims to be a place of healing, but my experience proved otherwise. Their use of shame, exclusion, and unethical practices harmed me far more than they helped. If you are considering this program for yourself or a loved one, please think twice. No one should have to endure the kind of mistreatment I experienced at their hands.

Response from the owner2 months ago
Sophia, We are very sorry to hear about your negative experience; something unacceptable under New Haven's standards. Our therapists and staff are dedicated to providing healing, nurturing care for that helps young people overcome mental health challenges and create lives filled with joy. We appreciate you for taking the time to voice your struggles and concerns. New Haven is committed to increasing awareness and lowering the stigma surrounding mental health; and is focused on creating access to high-quality, evidence-based care. We have set out on a big goal to reverse our nation s youth mental health crisis. We invite you to reach out to our Executive Director, Jeana Thomsen, at jeanat@newhaventrt.com to discuss any issues or concerns further.
Marissa Tutterow
2 months ago
4

My name is Marissa, and I attended New Haven (Spanish Fork Campus) from 2013 to 2014, residing in the Roosevelt house. I’m writing this review to provide a balanced perspective in light of the recent negative attention New Haven has received from some former alumni. I hope my insights can help future parents in their decision-making. When I arrived at New Haven, I was transitioning from a physically demanding wilderness program called Second Nature. I was in great physical shape, weighing 140 pounds with a muscular build. However, during my time at New Haven, I experienced rapid weight gain, reaching a peak of 198 pounds by the time I left, and I’m 5'5" tall. Despite my significant weight gain being monitored weekly, it didn’t seem to raise alarms with the medical staff, which is something I believe could be improved. One aspect of my experience at New Haven was the treatment team. It could be intimidating to sit in a room with eight or so people evaluating my progress and behavior, especially when they shared feedback in front of other girls during our Thursday meetings. While this process could feel humiliating at times, I now understand the importance of accountability in a therapeutic environment. It’s not about abuse; rather, it’s about encouraging personal growth and forcing you to confront your actions and their consequences. On a positive note, I genuinely appreciated the daily routine at New Haven. The small school program offered focused, one-on-one attention that I desperately needed. Additionally, bringing my cat, Neko, home with me was a truly special part of my experience. I’ve noticed that many individuals who express dissatisfaction with New Haven often struggle with gender dysphoria. In my opinion, New Haven may not be the best fit for children seeking gender identity therapy. Instead, I believe it effectively serves those dealing with issues such as substance abuse, self-harm, suicidal thoughts, hyper-promiscuity, family-related challenges, and occasionally eating disorders. Through reflection, I've come to realize that the consequences I faced at New Haven were a direct result of my actions rather than any form of abuse as stated in other reviews. While I sometimes felt that the consequences were overwhelming as a teenager, this experience ultimately led to my growth. Acknowledging my role in my circumstances was difficult but liberating. Although I hold some resentment for missing key moments in my teenage years, like prom and high school events, I am incredibly grateful to be sober and alive today. I cherish the memories I do have, especially considering the path I was on before coming to New Haven. I sometimes find myself missing the supportive environment at New Haven and would love the opportunity to return for a tour. Overall, my experience was complex, but it undeniably contributed to my growth and well-being. The road after has been challenging, but I learned invaluable tools to navigate issues like drug abuse, abusive relationships, and self-hatred. Now at 27, I do not regret my time at New Haven; in fact, I sometimes wish I had appreciated it more. This establishment is not abusive; it’s a place that encourages you to face your reality and grow from it. As hard as it is, it’s not abusive.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience, Marissa. We're glad to hear about the positive impact our program had on your growth. Your feedback on weight monitoring and group evaluations is noted for improvement. We welcome you back for a tour anytime to reconnect with our supportive environment.
Maureen Lachapelle
3 months ago
4

Our daughter was able to get the help she needed to become stable and get her life back. Very thankful for them!

Response from the ownerInvalid relative date format:
We are so glad to hear that your daughter is doing better! Thank you for sharing your experience with us, and please let us know if there is anything else we can assist you with in the future.
Pulling Signal
3 months ago
1

This facility is a cruel and unusual place to send a troubled young person. More often than not, girls who leave this place feel as though it was terribly traumatic, not helpful or healing. Please don't send your child here. There are far better ways to seek help for them. Please take into account the bias of reviews by higher-level employees of New Haven. More than 15 years later, I still have nightmares about this experience. **Edit: in response to the NH comment below, I will not be wasting my time calling to talk about this. From what other former members have experienced as a result of calling to discuss things, there has been nothing productive that comes as a result of this. NH has shown no interest in changing, only covering their butts and sounding like they're open to conversation. Shameful and dangerous.

Response from the ownerInvalid relative date format:
Pulling Signal - I apologize if your stay at New Haven was a bad experience. During the 22 years that New Haven has been working with young women and their families, we have worked hard to maintain a safe and respectful environment for those that are residing with us. Please call me directly if you feel that there is more that we can do to make this a better place for our students at 801-794-1218
Jason Lopez
3 months ago
5

About a year ago, after experiencing a completely ineffective 60 day residential treatment program, my daughter, who had been struggling with profound emotional health concerns, including depression and anxiety manifesting in substance abuse, self harm and several suicide attempts, was completing her second 60 day residential treatment program, which had proven to be very impactful and transformative. While this outcome was very welcome and encouraging, as discharge approached, I was faced with the difficult choice of bringing my daughter home and hoping for the best, or continuing her treatment with a long term residential treatment program. After thoughtful deliberation and vetting, I opted for the long term residential treatment program offered at New Haven Academy. During the vetting process, and when I ultimately brought my daughter to New Haven for admission, I was scared, vulnerable and emotionally drained. I was about to commit my daughter and myself to a year long residential treatment program away from home and at significant cost - something no parent should ever have to consider. The process, commitment and cost seemed daunting. However, upon reflecting on the challenges, events and experiences that led us to residential treatment, as well as on the research and vetting I had completed on several long term residential treatment centers, I made the decision to trust my work and the staff I had met and connected with at New Haven thus far. I admitted my daughter to New Haven on February 5th, 2024. As I write this letter, it is February 14th, 2025; my daughter’s transition day. During my research process, most likely similar to yours, I was provided with a virtual tour of New Haven, which included a brief interview with two current (at the time) New Haven students. When I asked what they valued most about the program, they both immediately responded with the level of parental and family engagement required of the program. This really resonated with me, as I knew truly transformative and impactful change could only occur with my intentional engagement and participation. Other important elements that stood out to me were its robust array of therapeutic supports, including substance abuse support and recreational therapy, its sports program and its serious and rigorous academic program. My past year with my daughter at New Haven has been so positive and transformative for both her and me individually and us as a family. We have both learned so much about ourselves, and have learned to really see and understand each other authentically and with intention. As a parent in my mid 50s, I pushed myself to show up physically and emotionally for every therapy session and programmed multi-family event. This also meant completing with intention all of the “parent homework” included in the New Haven program handbook, as well as various projects assigned by our therapist. Throughout our time in the program, I always felt supported through our primary therapist, programmed activities, such as support calls and Parent Weekends, and by individual parent coaching. The result was that, while my daughter and I had a good foundational relationship before starting at New Haven, I learned about emotional blind spots I had, and how to overcome them to show up for her to repair, rebuild and strengthen our relationship with a much deeper trust and connection, and she has learned how to effectively and consistently identify, cope with and overcome the emotional challenges she was struggling with. Whether you are in the process of considering New Haven Academy for your family, or you are in the early days of the program, I hope sharing our experience with you helps you with your decision and gives you hope for a healthy and fulfilling future for you and your daughter. You and your family will heal together, become more connected than you thought possible and you will all become stronger and more resilient. My very best wishes to you, Jason Lopez

Response from the ownerInvalid relative date format:
Thank you so much for sharing your heartfelt experience with us, Jason. We are truly honored to have played a positive role in your daughter's journey towards healing and transformation. Your words are a testimony to the dedicated work of our staff in providing comprehensive support to families. Wishing you both continued growth and wellness.
Cara D'Angelo
4 months ago
1

Response from the owner4 months ago
Hello, We are very sorry to hear about your negative experience; something unacceptable under Embark's standards. Our therapists and staff are dedicated to providing healing, nurturing care for that helps young people overcome mental health challenges and create lives filled with joy. We invite you to reach out if you would like to discuss anything further. Sincerely, Embark Behavioral Health Team
Heather Rice
4 months ago
5

My child spent most of 2024 in New Havens Stabilization Unit. I can not say enough good things about them. We live in Texas and after spending 3+ years doing short term hospital stays, dealing with law enforcement and risky/dangerous behaviors we knew we needed to start looking out of state. After searching through hundreds of facilities we finally found the Embark programs and we were told our child would need to do the stabilization unit first. Staff: My daughter adored the staff. She frequently told me stories of her interactions with staff members. She did bump heads with a couple but that's to be expected and it was just minor disagreements and she always came back around that she knew they were acting in her best interest. Brynlee, Cassi, Koley, Nathaus(spelling wrong I'm sure) and Nurse Laurie were some of her favorites. They always went above and beyond to be there for her and support her when she was struggling. There are several other staff but I can't think of their names at the moment. Facility/property: My daughter loved the house, the quiet area and most of all the animals(photos). She sent me daily photos of her with the animals. She said the cook was great and she never went hungry. She enjoyed the activities like being able to do an obstacle course, diamond painting and staff taught her how to crochet. Progress: I noticed a significant positive amount of progress she made while at New Haven. She even started to see it in her daily interactions and was so proud of herself. The staff help to reinforce the positive behaviors and made sure to give positive feedback when they saw her handling situations she previously struggled with in a more positive way. She went from no hope for the future to excited to plan for college. From automatically reacting negatively in stressful situations to learning how to walk away and cool down. Shes learning how to take accountability for her actions and accepting that all actions have consequences. Im so proud of the progress she has made. My daughter is now in a long term Embark program and New Haven helped give her the tools to move into the next phase. My family is grateful for New Haven. She is grateful for New Haven.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience! We're thrilled to hear about the positive impact New Haven had on your daughter. We're proud of our dedicated staff, tranquil environment, and enriching activities. It's heartwarming to see the transformation and progress your daughter made. Wishing her continued success!
Allison Fowler
5 months ago
1

I might prefer frostbite to the neglect and abuse I endured at New Haven. New Haven’s biggest issue was severe understaffing, often leaving just one male staff member to supervise a house of 12 girls. One staffer, who had previously been accused of inappropriate behavior, was transferred to my campus where he continued his behavior towards several girls. Despite more and more allegations coming to light he wasn’t fired due to the staffing shortages. Staff who genuinely cared left quickly, often telling students they felt pushed out by other staff and the higher up’s. This allowed incidents like assault, self harm, running away, and drinking perfume to happen constantly. Food was always short and all of us constantly complained of hunger leading to the fruit bowl being taken away as well. Meals were so small that one staff member paid out of pocket to buy all 16 of us proper meals. Medical care was also neglected repeatedly. After needing a root canal due to Open Sky refusing to send me to a dentist, I was denied soft foods, accused of faking the pain, and often I ended up without food. Therapists were often unlicensed and unprofessional. Self injury was dismissed unless severe, teaching me it “wasn’t a problem unless it could kill me.” My therapist often forgot sessions and past discussions. Most peers relapsed or worsened after leaving with some taking their own lives. The program allowed bullying, with “higher level” students abusing their “status” to bully others. Physical fights were common due to the constant unchecked bullying. New Haven is an abusive program that left me worse off and forced me to mature in ways that no teen should. I write this urging parents to look into any other possible option because New Haven will always be the wrong choice. Please do not choose to willingly traumatize your child for $500 a day. I promise the only thing New Haven cares about is the money in your pocket.

Kira Lonsdale
6 months ago
1

ginny taylor
7 months ago
5

I have had incredible interactions with an employee here and I know my life has been blessed from her help.

Response from the ownerInvalid relative date format:
Thank you for sharing your positive experience with our employee! We are thrilled to hear that they made a difference in your life. We appreciate your kind words.
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