800-784-1361
Now I understand the negative reviews! I had a brief phone conversation trying to seek help for a loved one and was horrified by the level of rudeness.
About Silver Oaks Behavioral Hospital
Silver Oaks Behavioral Hospital offers acute treatment for mental health and behavioral health concerns including substance use. You can find them on the Silver Cross Hospital campus in New Lenox, Illinois.
They offer inpatient chemical detox and specialized addiction programs for adults and pregnant or new mothers. While their addiction treatment primarily serves adults, they also have mental health programs for teenagers and older adults.
Different Types of Group Support
Something great about Silver Oaks is that they help you connect with people experiencing similar challenges to you. In group therapy sessions, you and other patients will discuss recovery under the guidance of a trained addiction therapist. You’ll learn helpful coping mechanisms, analyze healthy and unhealthy behavior patterns, and share in a safe and educational environment.
Process groups are slightly more informal gatherings which also give you the chance to share with similar patients. These sessions focus more on sharing your personal feelings and experiences and encouraging each other.
Practical, Evidence-Based Therapy Modalities Outside Chicago
They use several treatment modalities in individual and group therapy sessions here, including cognitive behavioral therapy (CBT) and dialectical behavior therapy (DBT). The CBT techniques used in Silver Oaks focus on teaching you to manage your thoughts so that they positively influence your moods and behaviors. You’ll learn to work through unhelpful thoughts in real time, aiding your sobriety journey.
Their DBT techniques are similar, but place more emphasis on emotional regulation and mindfulness. Your therapist will teach you methods for tolerating discomfort and distress without turning to substance use as a coping mechanism.
Latest Reviews
I would give zero stars if I could. I had one of the worst experiences at this hospital. I ended up waiting over six hours just to be seen by a doctor. The waiting room wasn’t packed, but there was little communication from staff about why the delays were so extreme. People who arrived after me were seen before me, and no one explained why.
By the time I finally got into a room, I was exhausted, frustrated, and honestly felt like the hospital didn’t care at all about patient comfort or urgency. Six hours is completely unacceptable, especially when you’re sick, scared, and just want medical help.
I understand emergencies happen, but there needs to be better organization, communication, and respect for patients’ time. I will seriously think twice before ever coming back here, and I wouldn’t recommend it to anyone unless it’s absolutely the last option.
Response from the owner3 weeks ago
We're sorry your most recent experience did not meet your expectations. We always strive to deliver an unrivaled experience for our patients. Please contact our Patient Experience Coordinator at 815-300-7457 or email to Experience@silvercross.org to further discuss your concerns.
This hospital is innately unprofessional because they ignore their motto of treating you the way you should be treated. Instead, you are treated like a number, just another sheep in the herd. There is no way that it is acceptable to have testing take almost 4 hours and then have to wait more than 4 hours to get the results and have a physical exam. We're STILL WAITING! This is gross negligence OF THE HIGHEST DEGREE! Why can't this hospital hire enough people to properly take care of patients? Why are we forced to sit next to people with apparent communicable diseases when we don't have a communicable disease? Why are patients that are bleeding and should be on a hospital bed, in a ROOM, bleeding on the patient waiting room sofa instead? Why are patients that come in hacking up a lung, not put in a room immediately and quarantined? At 6p, I'm waiting to speak with the charge nurse and it's almost 7p with no charge nurse in sight!!! GROSS NEGLIGENCE!!! STILL WAITING FOR RESULTS!!! I've told them my dad is trying to beat cancer and has to be well enough to have a stent put in and WE'RE LITERALLY STUCK HERE ALL DAY LIKE HOSTAGES NEXT TO PEOPLE COUGHING LIKE THEY HAVE THE PLAGUE!!!
Response from the owner3 weeks ago
We're sorry your most recent experience did not meet your expectations. We always strive to deliver an unrivaled experience for our patients. Please contact our Patient Experience Coordinator at 815-300-7457 or email to Experience@silvercross.org to further discuss your concerns.
Aaking people to check in online and then when they get to the dr appointment making them do all the check in again is a joke, Nobody likes this process!!!
Response from the owner3 weeks ago
Hello Christopher, we're very sorry to hear about your experience. Due to patient privacy laws, we are not able to address patient concerns here. Please contact our Patient Experience Coordinator at 815-300-7457 or email to Experience@silvercross.org to further discuss your concerns. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.1 / 10
Gallery
Accepted Insurance
Devoted Health
Beech Street
Other Forms of Payment
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Intensive Outpatient
Intensive outpatient programs (IOP) enable clients to receive high-level care while living at home. Clients may choose to enter IOP instead of enrolling in inpatient care post-detox or they may transition from an inpatient rehab into IOP. Intensive outpatient treatment involves multiple therapeutic sessions per week and includes a combination of psychotherapy and addiction and recovery education. Many programs also offer medication assisted treatment (MAT) and/or holistic therapies, such as acupuncture and massage.
Partial Hospitalization Program
As a flexible option, a partial hospitalization program (PHP) is tailored for those who don't require 24-hour care. PHP treatment can include daily therapeutic sessions and services such as relapse prevention and medication management. Based on your needs, PHP treatment duration can average 90 days and require a minimum of 20 hours of commitment weekly. While a partial hospitalization program typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance.
Medically Assisted Detox
During the medically supervised detox process, licensed medical professionals monitor your vitals and administer medications meant to help alleviate the physical symptoms of withdrawal. The process can take between five and seven days, although the actual length depends on your individual needs. In most cases, medically assisted detox is partially, if not fully, covered by insurance.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Motivational interviewing in Illinois is person centered and collaborative. This method allows the therapist to come alongside the client to address the issue of ambivalence toward change. By listening and reflecting, the therapist helps the client see the need for change and commit to making changes.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Staff & Accreditations
Staff
Michael Mutterer
President & CEO
Vincent Pryor
Executive VP & CFO
Scott Paddock
Senior VP External Affairs
Christopher Udovich, MD
Senior VP & Chief Medical Officer
Teresa Andrea
VP& CIO
Marybeth Antone
VP of Clinical Operations
Michelle Bober
VP & Chief Strategy Officer
Dana Bradley
VP of Human Resources
Karen Gallagher
VP & Chief Nursing Officer
Mark Jepson
VP of Operations
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
1004 Pawlak Parkway
New Lenox, IL 60451
Get Help Now - 708-470-6914
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Fact checked and written by:
Hayley Wilson
Edited by:
Nikki Wisher, BA
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