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The Refuge, A Healing Place

14835 SE 85th Street Ocklawaha, FL 32179
1
Top 10 Rehab In Ocklawaha
The Refuge, A Healing Place FL 32179
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About The Refuge, A Healing Place

Refuge, A Healing Place is a CARF accredited drug and alcohol rehab located in Ocklawaha, Florida. They provide treatment to adults of all genders who are struggling with co-occurring disorders and addiction. They offer LGBTQ inclusive treatment, military and first responders programs, and medication assisted treatment (MAT). They specialize in residential treatment, partial hospitalization (PHP) programs, detox services, and relapse prevention.

Some of the amenities here are volleyball, canoeing, yoga, hiking trails, and meditation trails. They also utilize holistic forms of therapy like equine therapy and art therapy.

What sticks out to me the most is the scenery and location at this facility. They are located on 94 acres in the mesmerizing and beautiful Ocala National Forest. This creates a tranquil, calm and private environment for you to begin your recovery journey. They provide a different approach, seeking to keep treatment thorough but also enjoyable by utilizing holistic therapies outdoors. Hiking and meditation trails help release endorphins and boost dopamine levels.

Equine therapy is both calming and enjoyable because you have the opportunity to spend time with horses. Horses are known to be highly intelligent animals and this helps you develop trust, boost self confidence, reduce anxiety and manage your emotions. Equine therapy consists of horseback riding, brushing, feeding, and help with grooming.

PTSD treatment is also available here and they use a variety of different psychotherapies to help you process and eventually identify the root cause of triggers, negative beliefs and behaviors as well as feelings. You will work with a therapist who will provide you with coping skills and techniques that can help you with problem solving and help you build back your confidence.

Latest Reviews

Justin Nieves
1 month ago on Google
5
From the moment I was introduced to The Refuge, I knew something powerful was about to unfold. What followed was nothing short of transformative. I expanded my capacity to live life on life’s terms, no longer needing to cope with life, but learning how to live it fully. I discovered that boundaries aren’t just something we set with others, but something we honor within ourselves—especially when the outside world may not. I learned to accept myself not just as I was, but as I am, while creating a vision for who I want to become. Acceptance isn’t about staying stuck or glorifying the past. It’s about understanding it—recognizing patterns, asking what they reveal, and deciding what to do with that insight. My path has not been linear. Allowing myself the time to simply be, and to be guided by professionals, was—at once—fear-inducing, frustrating, ego-challenging, and ultimately liberating. Many treatment centers speak of recovery “tools,” but few prepare you to actually use them. The Refuge not only introduces you to these tools, but helps you uncover the motivation and build the inner drive to keep going when it’s hard. Shelly, the Clinical Program Manager; Jessica Gomes, my therapist; Matthew Brinker, therapist; Alex Van Dyke, therapist; and Yogi Ana—all played pivotal roles in my healing. They gently (and sometimes not so gently) pushed me into the uncomfortable places where real growth happens. Just when I thought I was in over my head, they’d ask me to stand—and I’d realize the water was only waist-deep. With their support, I built resilience. To them, I extend my deepest gratitude. And to the community I shared space, time, and the most sacred parts of myself with—my hopes, my fears, and my love—thank you. You are forever part of my healing. To anyone considering this journey: It may not be easy, but you will not be alone—and it will be worth it
Jerye Demers-St.Hilaire
1 month ago on Google
1
I had a horrific experience. I was in residential treatment for 31 days and had a total of two individual therapy sessions. I requested more than one therapy session a week and was denied. The first therapist I was assigned used to work in a prison. She treated her clients as if they were prisoners. She was insulting and had no sympathy for her client's concerns. She was dismissive. I requested to change therapists twice and received nothing. I had to personally go to the head therapist and request a change. The second therapist I had was Dr. Carol. She would make passive-aggressive comments and then back track when you got offended. Every client agreed that you needed to intensely self-advocate every day for the bare minimum. You have to beg the doctors to change your medication. The doctors would try to get you in and out of their office as fast as they could without taking time to listen to you. The staff were more focused on trying to find a new diagnosis than working on the reason I was there. I have been diagnosed with PTSD, and they were focused on a possible eating disorder. BHA Alex was personable and nice. The other BHAs were disrespectful and unqualified. Especially BHA Katelyn. Before arriving, we discussed my sensory issues that affect the food I will eat because of texture. They falsely claimed that they would have food available for me, and I lost 5 lbs in the first 7 days of being there. The Nurses were rude and refused to do their job. I had a nurse who was extremely disrespectful and denied me my prescribed as-needed medication. My mother and I ended up filing a complaint and met with Penny due to the interaction. They refused your prescribed medication if it wasn't taken during specific time slots. The cabins were unsanitary. My roommate had bed bugs, and we found cockroaches in our bathroom. When we brought this up to the staff, they dismissed us. I had requested a roommate change due to the inability to sleep and get ready in time because of temperature preference differences and schedule conflicts, but received nothing. The company they recommended for transportation failed to arrive and made me miss my flight. This is unacceptable, especially because they are around $400 for a one-way ride. The paperwork I received upon discharge was blatantly incorrect and contradictory. (Example: Stated I was a drug dealer, known for drugs in my community and at a high risk of not recovering because of this, none of this is true and I wasnt even there for addiction) I had to reach out to Penny and she stated that they would fix it. Upon discarge they did not assist with setting up therapy appointments or continuing medication. My family and I were extremely overwhelmed with attempting to find a therapist, and a phyciatrist to contiue my medication before running out. There are many things advertised on the website that are false. Two people can go horseback riding once a week. The ropes course is not available. After dinner, there are no group therapies available unless you are there for addiction. You do not have any say in your schedule. You will be placed in group therapies that do not apply to you because the other therapies during that time are full. In my honest opinion, they have too many clients to attend to to give anyone proper care. I would give zero stars if possible.
Joe Hamilton
1 month ago on Google
1
Avoid this facility like the bubonic plague!! This is not my actual name, however i was there in 2023-24 first off all the pictures are not accurate the photos i saw on the website looked great then i got there a lot of the stuff was broken or in very rough shape secondly i was put on a medication to help with sleep i had a very severe reaction where the medication they put me on caused me to sleep around 16-18 hours a day i told them my concerns however i never spoke with a doctor about the problem because the facility was overbooked and the staff clearly overwhelmed they then kicked me out with nowhere for me to go just a plane ticket and treated me like a criminal for speaking up about my lackluster quality of care i wouldn’t say the staff are bad just that they don't really care what happens to you i will also say it has some great potential as it is a beautiful property however in my opinion as well as the overwhelming majority of patients there whilst i was there, if you want to get better you're better off anywhere else and i mean it a my 2 weeks in a homeless shelter after the refuge were more helpful than my near 2 and a half months at the refuge. another point id like to add is whilst im not going to blame the refuge on this i know for a fact two people i was in treatment with have killed themselves since discharge and i can say accurately that they didnt want to die and while they were at the refuge they wanted help but it was nowhere to be found and the medication dispenser system was not working at all it was a guaranteed wait of at least 30 minutes for something like tylenol and ill leave you with this I actually wrote a much more in depth review however i can only assume it was somehow deleted by someone there as its no longer even showing up my heart breaks for the people who want to get themselves better and subsequently find themselves at the refuge and are reading this there i just want to say it can get better and there are places that will actually take the time and effort to help and i hope its a better place now because it really has so so much potential one day at a time
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.8 / 10

Location

Accepted Insurance

The Refuge, A Healing Place works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs encompass multiple levels of care to facilitate clients' progress through their recovery journey. Clients who are stepping down from inpatient treatment may require intensive outpatient (IOP) treatment, which involves more frequent and substantive therapeutic interventions than does standard outpatient care. Outpatient centers typically provide extensive addiction counseling, including individual, group, and family therapy. Medication assisted treatment programs (MAT) and recovery-focused life skills training are also common in outpatient care.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Florida is an essential part of treatment, particularly with medical detox. Withdrawal symptoms can be severe, and supervised detox provides around the clock access to medical professionals who can adminsiter proper medications and treatment to address these symptoms and step in should an emergency occur. This intensive clinical care will help curb the withdrawal effects, minimize substance dependence, and prepare you for the next step of treatment.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Recreational therapy helps you recover from addiction by giving you structured activities that promote your physical health and mental well being. These activities could range from sports and fitness to creative arts and provide a constructive outlet for your emotions and stress.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • weight iconGym
  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Peter Pennington

CEO

Jeanine Ballantine

CFO

Dr. Scott Kunce

Medical Director

Emily Coppola

Clinical Services Director

Kathy Colorio

Business Development Director

Jessica Kidd

Human Resources Director

Ana Pabon

Nursing Director

Penny Napier

Risk Management Director

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 236042

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes
Member ID: 582

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (352) 499-1966
Building icon

14835 SE 85th Street
Ocklawaha, FL 32179

Fact checked and written by:
Johanna Rafael-Huertas
Edited by:
Courtney Myers, MS

Rehab in Cities Near Ocklawaha

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Reviews of The Refuge, A Healing Place

3.6/5 (100 reviews)
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Google Reviews

3.6 (100 reviews)
Justin Nieves
1 month ago
5

From the moment I was introduced to The Refuge, I knew something powerful was about to unfold. What followed was nothing short of transformative. I expanded my capacity to live life on life’s terms, no longer needing to cope with life, but learning how to live it fully. I discovered that boundaries aren’t just something we set with others, but something we honor within ourselves—especially when the outside world may not. I learned to accept myself not just as I was, but as I am, while creating a vision for who I want to become. Acceptance isn’t about staying stuck or glorifying the past. It’s about understanding it—recognizing patterns, asking what they reveal, and deciding what to do with that insight. My path has not been linear. Allowing myself the time to simply be, and to be guided by professionals, was—at once—fear-inducing, frustrating, ego-challenging, and ultimately liberating. Many treatment centers speak of recovery “tools,” but few prepare you to actually use them. The Refuge not only introduces you to these tools, but helps you uncover the motivation and build the inner drive to keep going when it’s hard. Shelly, the Clinical Program Manager; Jessica Gomes, my therapist; Matthew Brinker, therapist; Alex Van Dyke, therapist; and Yogi Ana—all played pivotal roles in my healing. They gently (and sometimes not so gently) pushed me into the uncomfortable places where real growth happens. Just when I thought I was in over my head, they’d ask me to stand—and I’d realize the water was only waist-deep. With their support, I built resilience. To them, I extend my deepest gratitude. And to the community I shared space, time, and the most sacred parts of myself with—my hopes, my fears, and my love—thank you. You are forever part of my healing. To anyone considering this journey: It may not be easy, but you will not be alone—and it will be worth it

Jerye Demers-St.Hilaire
1 month ago
1

I had a horrific experience. I was in residential treatment for 31 days and had a total of two individual therapy sessions. I requested more than one therapy session a week and was denied. The first therapist I was assigned used to work in a prison. She treated her clients as if they were prisoners. She was insulting and had no sympathy for her client's concerns. She was dismissive. I requested to change therapists twice and received nothing. I had to personally go to the head therapist and request a change. The second therapist I had was Dr. Carol. She would make passive-aggressive comments and then back track when you got offended. Every client agreed that you needed to intensely self-advocate every day for the bare minimum. You have to beg the doctors to change your medication. The doctors would try to get you in and out of their office as fast as they could without taking time to listen to you. The staff were more focused on trying to find a new diagnosis than working on the reason I was there. I have been diagnosed with PTSD, and they were focused on a possible eating disorder. BHA Alex was personable and nice. The other BHAs were disrespectful and unqualified. Especially BHA Katelyn. Before arriving, we discussed my sensory issues that affect the food I will eat because of texture. They falsely claimed that they would have food available for me, and I lost 5 lbs in the first 7 days of being there. The Nurses were rude and refused to do their job. I had a nurse who was extremely disrespectful and denied me my prescribed as-needed medication. My mother and I ended up filing a complaint and met with Penny due to the interaction. They refused your prescribed medication if it wasn't taken during specific time slots. The cabins were unsanitary. My roommate had bed bugs, and we found cockroaches in our bathroom. When we brought this up to the staff, they dismissed us. I had requested a roommate change due to the inability to sleep and get ready in time because of temperature preference differences and schedule conflicts, but received nothing. The company they recommended for transportation failed to arrive and made me miss my flight. This is unacceptable, especially because they are around $400 for a one-way ride. The paperwork I received upon discharge was blatantly incorrect and contradictory. (Example: Stated I was a drug dealer, known for drugs in my community and at a high risk of not recovering because of this, none of this is true and I wasnt even there for addiction) I had to reach out to Penny and she stated that they would fix it. Upon discarge they did not assist with setting up therapy appointments or continuing medication. My family and I were extremely overwhelmed with attempting to find a therapist, and a phyciatrist to contiue my medication before running out. There are many things advertised on the website that are false. Two people can go horseback riding once a week. The ropes course is not available. After dinner, there are no group therapies available unless you are there for addiction. You do not have any say in your schedule. You will be placed in group therapies that do not apply to you because the other therapies during that time are full. In my honest opinion, they have too many clients to attend to to give anyone proper care. I would give zero stars if possible.

Joe Hamilton
1 month ago
1

Avoid this facility like the bubonic plague!! This is not my actual name, however i was there in 2023-24 first off all the pictures are not accurate the photos i saw on the website looked great then i got there a lot of the stuff was broken or in very rough shape secondly i was put on a medication to help with sleep i had a very severe reaction where the medication they put me on caused me to sleep around 16-18 hours a day i told them my concerns however i never spoke with a doctor about the problem because the facility was overbooked and the staff clearly overwhelmed they then kicked me out with nowhere for me to go just a plane ticket and treated me like a criminal for speaking up about my lackluster quality of care i wouldn’t say the staff are bad just that they don't really care what happens to you i will also say it has some great potential as it is a beautiful property however in my opinion as well as the overwhelming majority of patients there whilst i was there, if you want to get better you're better off anywhere else and i mean it a my 2 weeks in a homeless shelter after the refuge were more helpful than my near 2 and a half months at the refuge. another point id like to add is whilst im not going to blame the refuge on this i know for a fact two people i was in treatment with have killed themselves since discharge and i can say accurately that they didnt want to die and while they were at the refuge they wanted help but it was nowhere to be found and the medication dispenser system was not working at all it was a guaranteed wait of at least 30 minutes for something like tylenol and ill leave you with this I actually wrote a much more in depth review however i can only assume it was somehow deleted by someone there as its no longer even showing up my heart breaks for the people who want to get themselves better and subsequently find themselves at the refuge and are reading this there i just want to say it can get better and there are places that will actually take the time and effort to help and i hope its a better place now because it really has so so much potential one day at a time

Profesor_Pancak3 !
1 month ago
5

Definitely recommend i went through this program and it's awesome from the curriculum to the community. Definitely a healing place.

Molly Pittman
1 month ago
5

I was hesitant when my psychiatrist HIGHLY recommended I come to The Refuge. I was at wits end - my depression and anxiety were killing me slowly. I have Complex-PTSD that desperately needed the specialized treatment that The Refuge was able to provide. Don't get me wrong - it's a LOT of work. It's go go go! But the staff GENUINELY cares, from medical (shout out to Nancy and Jessica), therapists (shout out to Nicole, Randy, and Brianna), BHAs (Kim and K), and even food (Justin). They want you to feel better and succeed. You have group therapy sessions that are informative, you have assignments and processing groups, oh, and don't forget Kelly in art therapy! I ended up extending my stay from 30 days to 45 because I needed to, to truly get the most out of it. It sounds cheesy, but I can honestly say that I think they may have saved my life. I can't recommend them highly enough.

Kaitlyn Mason
1 month ago
5

This place truly heals people. I was drowning in my PTSD prior my stay at The Refuge, and through the therapies, staff, and community, I have been able to regain my life and move forward with a healed soul.

Victoria McHale
2 months ago
1

Our experience with The Refuge was deeply disappointing. In 2024, we admitted our daughter, who has PTSD, clinical depression, and is on the high end of the autism spectrum. We paid $22K out of pocket, expecting quality care, but the services provided were absolutely unacceptable. We were promised comprehensive treatment, including group, individual, and family therapy. However, in 45 days, she received only one family therapy session and two individual therapy sessions. The group therapy sessions were entirely irrelevant to her needs, as they were designed for individuals struggling with substance abuse—something she does not have. Communication among staff, with patients, and with families was poor, inconsistent, and often uninformed. Our experience was frustrating, heartbreaking, and ultimately harmful. The therapist initially assigned to her was extremely unprofessional, disclosing highly inappropriate and confusing information. Throughout her stay, we had to fight relentlessly to get even basic mental health services, and by the time she was discharged, her depression had only worsened. If your loved one does not have substance abuse issues, is on the autism spectrum, or has PTSD, I strongly advise against this facility. I do not and will never recommend this place to anyone.

Erica Hernandez
3 months ago
1

My son entered the residential treatment program for dual diagnosis treatment in 2013ish. While he was there, a misguided counselor misled him into thinking he was abused by his mother, his only loving parent. It was false. It caused him to cut off his relationship with the closest family he had. He ended up relapsing and overdosing on drugs. He was much better off before his treatment at the refuge. Their counselors need more training around trauma. They need to be much more cautious, exercising curiosity and not assumptions. Often abuse is perpetrated by the primary caregiver but not always. In his case, his non-custodial father was abusive but not sexually. His sexual assault was perpetrated by the older brother of a friend of his.

Response from the ownerInvalid relative date format:
We truly value your feedback, and we thank you for sharing your concerns. However, we are troubled by what we have read and feel that it is important for us to gather more details so that we can best understand the circumstances. Please consider reaching out to us by emailing FeedBack@TheRefuge-AHealingPlace.com so that we can speak directly.
Rose DiGregorio
4 months ago
2

I have mixed emotions concerning my 5 week stay at the Refuge. There are many good resources and caring clinicians there. The problem I encountered was that while the clinical side is good, the medical side needs a total revamp starting with the medical director on down. I learned a lot and gained confidence through the many groups and caring staff. The equine, art, and spiritual groups were excellent. Some of the psycho educational groups were good such as boundary setting. Some of the staff stood out, Holly held drumming circles, chakra meditations and inner child work which was excellent. Don, is a wonderful mentor who does the labrinyth walk and other groups. Kelly, the art therapist is very good. I found that rules were not enforced well by therapists. Some clients didn’t attend group or vaped in rooms and there were no consequences There were many distractions in groups because of clients coming and going just to go smoke or get coffee. I found many of the clients to be very supportive and we helped each other go through difficult situations. Process groups were good but often entirely too large, upwards of 50 people. It was hard to share in these large groups. The biggest problem I had was with the medical department. Medicine would run out and days were missed before it was ordered. Medicine would be charged without explanation. Med lines were long. It took up to an hour to get your meds. If you have any medical issues I suggest you really think about going here. I had several poor experiences with medical. First, my blood pressure started getting dangerously high, sometimes up to 190/120. Little was done at first. I have high blood pressure but this was concerning. I was told by Monique, a nurse practitioner that I didn’t have high blood pressure and she did nothing to help. It wasn’t till my husband came down to the Refuge that something was done. I almost left but it started getting more stable and I stayed. What I don’t understand is how a nurse could send you off with a blood pressure that high, to a cabin for the night. Things got better for a time. I put 110% into my recovery. I went to the Refuge for PTSD but ended up experiencing trauma there. At the 4 1/2 week mark I started getting sick. It progressed fast and the nurse practitioner Margaret thought I may have the Norovirus but my lungs were congested and I was wheezing. She ordered an antibiotic and nebulizer treatment but I only received 1 treatment. I was literally scared, I couldn’t breathe. I was wheezing and coughing. I couldn’t even go get food at the cafeteria, I was too weak. Thank goodness for my roommate who helped me tremendously. There was one aide that helped me as well. I was in bed for almost a week and getting worse every day. My husband and I decided that I should return home and he came and got me. The trip home to Maryland was grueling. When I got home my doctor told me I had bronchitis and a sinus infection. She was glad I came home, she was worried about pneumonia. I was on a nebulizer 6 times a day and in bed for 4 weeks. Not once did I hear from the Refuge to see how I was. There were others who were sick. I wore a mask to protect others but no one else took the initiative and nurses didn’t require them. There is little care given to trying to sanitize the facility. It was dirty and cleaning wasn’t a priority. I found that nobody really supported me including my therapist. How do you advocate for yourself when you’re that sick? They offered to take me to the hospital once but I just wanted to get to my doctor who I trusted. Never once did they let me see the medical doctor. I’ve tried to give an objective account of my stay. I hope it helps someone. I don’t want to hear excuses or an offer to email the Refuge. It wouldn’t do any good. I’m taking the positives with me and trying to get over the disappointment. That’s all I can do.

Response from the ownerInvalid relative date format:
Thank you for sharing this feedback. We value your opinions and are grateful that you brought this to our attention. It is important that we gather more details and ask that you please give us an opportunity to speak with you directly by reaching out to FeedBack@TheRefuge-AHealingPlace.com.
Tammy Zivitz
4 months ago
1

My experience of the Refuge was definitely not good for several reasons! One of the biggest things was their protocol in running the program and the dispensing of medications, and how long it takes you to get them, especially when you are first admitted. They’ll change medications on you without letting you know and also change the dosage! Please, please, please do your research if you’re thinking about this place! Another thing is their program classes are redundant. After week 2, you feel like “I’ve heard this already.” Also, a lot of people got sick there because it was not that clean and not disinfected. As a result, I became pretty sick at my 3-week mark and was hospitalized. When they found out I had pneumonia in the bottom of both my lungs, along with a UTI, blood in my urine, they kicked me out and wouldn’t allow me back in, after paying $9,500 out of my own pocket. So those are a few that I can think of now, but please do yourself a favor and don’t go there! Put your money to somewhere else. I wish you well🙏🏼

Response from the ownerInvalid relative date format:
Thank you for taking the time to share this with us, though it is very concerning to read. We strive to be a place of hope and solace – a place where individualized, compassionate care is delivered in a manner that meets all identified needs. We would be incredibly grateful if you would reach out to us directly so that we can gather more information. Please email us at FeedBack@TheRefuge-AHealingPlace.com.
Barbara williams
5 months ago
1

My daughter's experience here was deeply traumatic. The lack of care and understanding around mental health was shocking! She was treated terribly by staff who showed no empathy. Emily, Jill, Penny and Shelley are in desperate need of re-education on how to handle vulnerable individuals that are there to heal. To make matters worse, there seemed to be a culture of hiding information rather than being transparent and supportive with events that may or may not have taken place. My daughter literally left there with physical bruises! If you value your well-being. I strongly recommend you avoid this place!

Response from the ownerInvalid relative date format:
Thank you for taking the time to share this with us, though it is very concerning to read. We strive to be a place of hope and solace – a place where individualized, compassionate care is delivered in a manner that meets all identified needs. We would be incredibly grateful if you would reach out to us directly so that we can gather more information. Please email us at FeedBack@TheRefuge-AHealingPlace.com.
Shaina Cambern
6 months ago
2

I am a former "client". I was approved by staff to leave on my 30 days, and therefore left on 09/02/24. It has been over 4 months, and I STILL HAVE NOT RECEIVED MY PHP REFUND- despite leaving many messages! I chose to attend an IOP program where I live (outside of Florida), and was promised a full refund for PHP, as I chose not to attend. Not one person has returned my voicemails. I have left multiple voicemails for the same 2 people in the finance department, and have also left voicemails for the front desk. This is extremely frustrating. They treat you very well here on your first day, but then do not care at all after they have received your money. I will say though, that the therapists do really seem to care, and mine was very kind. Also, the RA's were wonderful. They have a really tough job, with exhausting hours, and they still manage to be so kind and helpful to everyone. There was no house cleaning the entire month I was there (I don't think they ever clean). We are expected to sweep and mop our own floors and do our own laundry, but the towels, bedding, and pillows are never sanitized between clients, and they do not provide you with any cleaning products for your cabin! When I arrived, my bed did not even have a fitted sheet- only a dirty mattress cover. There is mold everywhere, and the washer and dryer machines are so dirty and disgusting that they make your clothes smell worse than they did before using them! They also gave me a medication I was allergic to! They even had it clearly documented that I was allergic to it! Even worse, they kept it on my chart as a 3x's daily med! It took 3 weeks to have it removed, and until then, I had to make sure the nurses did not give it to me every time I got my meds, which meant it was documented that I was not taking my medications correctly.... Also most of the nurses are extremely uneducated. I have a list of at least 5 people who were given the incorrect medications or incorrect doses of their medications- one even had a seizure because of it, and I almost had to call the police because it took them 3 hours to give me my withdrawal meds after asking for them. They were prescribed for anytime I needed them- the nurse said later that she was just "too busy", and a different nurse I was finally allowed to talk to, told me that "she couldn't help me because I was not her patient"! I'm lucky nothing worse than sickness and a horrible panic attack happened. Had I been older or weaker, who knows what could have happened to me. I had a medical issue, so they sent me to the hospital, but did not give me my phone. When I used the hospital phone to call and say I was released, they told me that they had no means to pick me up, and left me there for around 6 hours, until finally the hospital needed the room so badly- that they sent me back by ambulance. Had I been given my phone- I could've ordered a ride back. Not to mention now I have a bill due for the ambulance ride! So many things happened that were unacceptable and detrimental to both my physical and mental health, as well as all the other clients' health there. I'm not going to even go into the Covid outbreak that was silenced and taken care of extremely poorly. It ended up spreading like wildfire. I am grateful for the help I did receive here- from my therapist, and the amazing community, but I am scared for other people to get treatment here. It is not right. It's scary. I just want my PHP refund so that I can move on with my life.

Response from the ownerInvalid relative date format:
Thank you for taking the time to offer this feedback. Receiving feedback is crucial to the work we do, as we strive to constantly improve and ensure that we are a positive source of support for everyone in need. It would be extremely helpful if we could gather more information, and we ask that you please reach out to FeedBack@TheRefuge-AHealingPlace.com so that we can speak directly.
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