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Heywood Hospital

242 Green Street Gardner, MA 01440
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Heywood Hospital MA 1440

About Heywood Hospital

Heywood Hospital in Gardner, Massachusetts, provides treatment for mental health disorders. They’re committed to helping people who are experiencing everything from anxiety and depression to more complex psychiatric conditions. They offer a wide range of services under their behavioral health umbrella. I appreciate that they try to cater to different needs by offering standard outpatient care and more intensive options. It’s also helpful that they work with many insurance providers.

Their mental health program can support you through a variety of treatment options. Their outpatient counseling services provide both individual and group therapy. This is a good option if you need support but prefer a flexible approach that doesn’t interfere too much with your daily life. If you need a little more structured help they also offer an intensive outpatient program. This program is a step up from regular therapy to give you more focused care while still allowing you to stay at home and maintain your regular responsibilities.

If you or a loved one is in urgent need they have staff available around the clock to help stabilize your situation. I like that they have this strong support system in place for those tougher moments.

They also have specialized services like medication management and psychiatric evaluation. These can be really helpful for getting to the bottom of what’s going on and finding the right treatment path for you.

When you complete their treatment program you may also receive aftercare. These services provide ongoing support for long term success. They may include continued counseling, support groups and referrals to community resources.

Facility Overview

Bed icon 134
Number of Available Beds

Latest Reviews

Danielle Rupp
2 months ago on Google
1
I wish I could rate a zero. After calling and asking for update on my son after he had called me and told me he was struggling to advocate for himself. I was told they could not talk to me even though my son had given them permission. I then called my son and asked him to bring his phone to his nurse . This is the person that also told my son he could just leave if he wasn t happy with his treatment. I spoke respectfully with the nurse who then hung up on me as I tried to advocate for my son s treatment. Being out of state and unable to be there this was beyond stressful. I have never received such deplorable care. Yes, I will definitely be calling their patient care representative!
Paula J Cronin
2 months ago on Google
5
I was dreading having to go to have a routine procedure done, it had been a few years since I had it done, even though I'm supposed to do it each year. I wasn't sure what to expect, the last time I had it done,the, equipment was standard for that time, but it was very uncomfortable, and sometimes done right hurt. So I was so pleased with the new updated equipment they now have, it didn't hurt or feel uncomfortable in any way. Everyone was wonderful, and did a great job .
Response from the owner3 years ago
Thank you for your positive review. Our goal is to promote and protect the health and well-being of the people of the community and our patients and we will continue to do so.
Ari Deery
2 months ago on Google
1
went in for an asthma attack- they took away my inhaler and took off the nebulizer the paramedics gave me and told me i didn t need it and i didn t have asthma. despite being in there the day before, the nebulizer helping, and them telling me i have asthma and should see a pulmonologist asap. i went 2.5 hours without anyone checking in on me despite i was wheezing and could barely breathe. they didn t check in when my monitor was screaming saying my heart rate was 245 and passed out. 1 hour later when someone finally came they said they would get the doctor. i waited another 30 minutes and still no one came. i never got a hospital bracelet either. maybe that s why i wasn t seen? they just forgot i was there? i ended up walking out .i had a great experience with the day shift sunday morning. but unfortunately it seems night shift could not give any cares to their patients.
Response from the owner2 months ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.4 / 10

Location

Accepted Insurance

Heywood Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Fallon Health
Network Health
Commonwealth Care Alliance (CCA)
Health New England
Mass General Brigham Health Plan

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
outpatient iconOutpatient
Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.
heart-hands iconIntervention Services
A drug intervention in Massachusetts provides friends and family the opportunity to share how a person's substance use has caused problems in their lives. The goal of the intervention is to encourage the person to get the treatment they need. Most rehab facilities offer intervention services that can help families prepare for the intervention and facilitate entry into treatment if the person agrees to get help.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) facilitate clients' sustained sobriety through high-level care aligned with their evolving needs. Clients engage in multiple treatment sessions per week, typically receiving between nine and 20 hours of outpatient care weekly. The frequency and intensity of treatment gradually decreases as clients stabilize. Many intensive outpatient rehabs offer a variety of services, including addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT). Evidence-based complementary therapies are also common.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.
24-hour icon24-Hour Clinical Care
Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.
aftercare iconAftercare Support
Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

There is a strong link between nutrition and addiction. That's why drug rehab in Massachusetts includes nutrition therapy to teach you healthy eating habits that support addiction recovery. You'll learn what foods your body needs for healing and long term health.

Staff & Accreditations

Staff

Rozanna Penney, CRNA, MBA

President & CEO

John Bujak, CPA

CFO

Shane Doherty, BS, MBA

Vice President of Operations

Erin O'Hara, MD

Chief Medical Officer

Dayna Stahl, DNP, MS&Ed, RN

Vice President of Patient Care Services & Chief Nurse Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (978) 632-3420
Building icon

242 Green Street
Gardner, MA 01440

Fact checked and written by:
Rockel Mundy
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Gardner

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Reviews of Heywood Hospital

2.5/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (100 reviews)
Marcy Lynne
1 week ago
5

Needed the ER went in was seen quickly everyone was so kind and caring. I was admitted and felt safe. All the staff listened to me and were thoughtful. They got me better in two days, I'm very grateful.

Joe Girard
1 week ago
1

They would not investigate my issues and kept trying to push anxiety medications on me instead of running tests to see what’s wrong. They then told me I had to find my own specialist. If you have an issue that can’t be fixed with aspirin or anxiety medications, they refuse to help you.

Paula J Cronin
3 weeks ago
5

I want to say what an awesome job everyone did at Heywood hospital. I was recently there to have surgery and I'm so grateful for the care I received from my Orthopedic doctor who performed the surgery, the anesthesiologist doctor, the nurses , the CNAs and the Physical therapist,everyone was wonderful they were very kind, caring, professional and most importantly understanding and sympathetic to my needs, providing me with great medical care. I appreciate everything that was done. Thank you 👍

Response from the ownerInvalid relative date format:
Thank you for your positive review. Our goal is to promote and protect the health and well-being of the people of the community and our patients and we will continue to do so.
Alexis Fontes
3 weeks ago
1

Worst place you could go. They don’t know what they’re doing. Slow, rude, and makes serious mistakes. Sent my friend home with a broken neck.

Julie Boudreau
4 weeks ago
5

Special thanks to Sheena, Hunter ,Olivia and Kylie for all the amazing care they provided to my mother. They could not be any nicer, kinder or more caring. I'm eternally grateful. Thank you so much 💓

Anita Pena
1 month ago
1

This emergency department should be ashamed of them self first off let me tell you my story I went in for fluids for my pregnancy cause I was dehydrated the doctor on call orders a ultrasound mind you this ultrasound tech took to min and said they was done I was not bleeding I had no indication of miscarriage I waited 4 hours for the Soto come in my room to tell me they can not find my baby mind you I asked can u see my cervix he said no I asked what are my hcg level he said he don’t know I asked what happened if I’m not bleeding I’m not showing any symptoms I just say my baby yesterday everything was fine I left there thinking something happened to my baby as the motherly instinct I have I went to different emergency room in two minutes found my baby my baby was fine cervix closed hcg levels high imagine if I would have listened to the first er doctor and would have taken the medication he prescribed to start the process of ending my pregnancy that supposedly my body still didn’t know I lost the baby no they was completely wrong and did not do there job I hope this doctor and ultrasound tech go back to school and further there education cause a mistake like that could have cost my baby’s life

Shandren Harrington
1 month ago
5

My child needed to spend six days in the ER waiting for a full-time hospital bed. We were unsure about the level of care based on reviews of Heywood Hospital. I can honestly say, we are lucky that this was the closest hospital and that he received care here. The communication between staff and parents was exceptional. The nurses and security were caring and friendly. He was provided everything he needed from blankets and pillows to gear for showering and self care as we didn't get to go home to get that before he was admitted. The meal Service was excellent, and the food always looked good. I feel that all the information pertinent to his health was carefully reviewed and documented by the doctors and nurses. Thank you Heywood for your high level of care

Michael Malloy
2 months ago
1

I haven't had a single decent experience at this hospital. I have lived in Gardner for over 10 years and their services have been awful. This is a hospital that cares more about their executives than they do about their patients. They have single handedly made every condition I have ever gone in for worse, before transferring me to a hospital who can actually help. PLEASE AVOID THIS HOSPITAL

Philip Malizia
2 months ago
4

Danielle Rupp
2 months ago
1

I wish I could rate a zero. After calling and asking for update on my son after he had called me and told me he was struggling to advocate for himself. I was told they could not talk to me even though my son had given them permission. I then called my son and asked him to bring his phone to his nurse . This is the person that also told my son he could just leave if he wasn’t happy with his treatment. I spoke respectfully with the nurse who then hung up on me as I tried to advocate for my son’s treatment. Being out of state and unable to be there this was beyond stressful. I have never received such deplorable care. Yes, I will definitely be calling their patient care representative!

Gisela Dellmuth
2 months ago
4

Denise Janhunen
2 months ago
5

I've always had great care at the hospital

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