Highlands Behavioral Health

Rude nurses who name call and curse at patients, they won't accommodate physical disabilitys or any medical conditions not related to mental health. I was in agonizing pain the entire time I was in there and now that I am out I am in even more pain because of the horrible conditions I was forced be in constantly. The heat was unbearable and there are no places to sit except for the hardwood floor, all day you are forced to stand or sit on those hardwood floors under fluorescent lights. If I wanted to use the restroom I had to step in to other people's urine with my bare feet because there was only a single bathroom to 40 people during the daytime. They openly admitted to not having enough sheets and blankets for everyone. They also don't offer clothes and sizes for all people or have any therapists in this building. There is no access to water unless a nurse unlocks the door for you and I requested to see a dietitian on intake and everyday that I was in there and I was told they would talk to me but they never did. I also was promised meal replacement shake because they had nothing for me to eat but never was given them, I starved and lost 40 lb in 2 days being in this facility. If you love someone, do not send them here.

Doctor and therapist don't listen and my condition didn't get treated. Don't put yourself through it.

Let's start by saying, I was supposed to be on a 72 hour hold, which turned into 5 days and I was never told exactly why I had to stay that long. That being said, there was a lot that could be fixed. Admitted March 15, left March 20th 2025. Instance 1: I had a roommate who had a stomach bug or the flu, something that made him throw up constantly. I asked for a different room since I cant handle the sound of people gagging or throwing up, only to be handed ear plugs and basically told best of luck when there was a patient without a roommate and a free room available. Fast forward one night, my roommate threw up on himself and his clothes. The night staff helped him and got him new clothes. But left the dirty ones in the room, on the counter, near the sink. The smell, obviously filled the room, so I stepped out, hoping that somehow the room would air out or the staff would notice that the clothes were still in there. I had already taken my melatonin already, so im seeing shadows and things from how tired I was. When one of the night staff guys saw me after maybe ten minutes of me wandering the hallway to stay awake, he, very rudely, told me to go back to bed. To which I informed them the throw up clothes were still marinating in the room. It seemed like that annoyed him, which made him get up and actually do his job and throw out the clothes. He did a courtesy swipe with a Kleenex wipe and told me to go to bed. Instance 2: there was like a school system built into the schedule, so we were at the gym. We played volleyball and A accidently hit another patient, K, with the ball. K was already going through stuff so they blew up on A. Staff was quick to respond to separate them and walking us back to the unit, but once we got in, it was every man for himself. Other patients, including me, had to keep K and A separated so nothing went down. A was basically having a panic attack now, with no help from the staff. There was a bit of tenstion, but ultimately they decided to be civil with each other. Again, with no help or word from the staff. Instance 3: the last one because this is a lot, but this is short and sweet. There was this patient, R, who was known to have seizures. R and I were pretty friendly since this was my first time in a MH. We were talking in a small group in the hallway with a few other people when R suddenly passed out. Another patient, B, I think knew R or knew how to tell when someone was gonna have a seizure, and immediately told the staff. All they did was tell us to give her space and give her a cup of water. Then R actually started seizing. It still took a minute for staff to come, but they did after we were basically screaming at them to help R. It was the first time I saw someone have a seizure and it was scary. But like any other time, we were left alone amongst each other. R was okay, to my knowledge, and was back in the same hour or the next day (my brain is bad at times) I think if you truly want to help people, waiting till the last second and/or getting upset at patients is not the way. 2 stars because Jay (i think) and two more staff were really nice and chill and actually listened to us. I also enjoyed the food, and the patients themselves were nice for the most part.