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Aurora Charter Oak Behavioral Health Care

1161 East Covina Boulevard Covina, CA 91724
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Top 10 Rehab In Covina
Aurora Charter Oak Behavioral Health Care

About Aurora Charter Oak Behavioral Health Care

Aurora Charter Oak Behavioral Health Care is located in Covina, California. They provide adult, child and adolescent inpatient and outpatient mental health treatment services. They have medication assisted treatment for addiction and they treat opioid and substance use disorder among other issues.

Their adult inpatient mental health treatment program helps those who are 18 and over with severe mental health issues. They work with people battling depression and anxiety, bipolar disorder, schizophrenia or psychosis, and people battling substance use disorder that show psychiatric symptoms. They also have a dual diagnosis inpatient rehab program here.

Aurora Charter Oak has adult outpatient services that are intense and can include a partial hospitalization program. They use evidence based practices to make sure you’re on the right path to healthy living and recovery.

Another way they can help is with their child and adolescent behavioral and chemical dependency programs. These are inpatient programs for nine to 17 year olds struggling with mental health issues. Patients can get help with anxiety and panic attacks, depression, bipolar disorder, PTSD, psychosis and schizophrenia and suicidal thoughts. They also address misuse of drugs or alcohol.

They also have an adolescent outpatient mental health program that’s for 13 to 17 year olds. It consists of a partial hospitalization program, an intensive outpatient program and a chemical dependency intensive outpatient program.

For those diagnosed with substance use disorder, they have adult detox and chemical dependency treatment. They also have the Charter Oak Recovery Center which is a residential recovery program that’s located adjacent to the main building.

Previous clients have noted that the staff is caring and are good quality people. Others have reported that the food is good and the beds are comfortable.

Facility Overview

Calendar icon 15 - 30
Avg Length of Stay in Days

Latest Reviews

Izzy Garcia
2 months ago on Google
5
By no means did I expect this exceptional experience at Chater Oak's RTC. I sought help for my severe alcohol addiction through my Healthcare provider and was referred here. From day one of communicating with them here at Chater Oak I was blown away by the professionalism, and knowledge of the whole staff.I am a professional and have met with many clients throughout my career. People from all walks of life: individuals, families and the like. I have been around folks for some time and all of the people I've met here are certainly special. The level of compassion, empathy and support they exhibit for their clients is superb- many I would say would go above and beyond to ensure the comfort and care of everyone on hand. The humility and pride they take in their field is admirable and touching.I must applaud Robin for building such a solid foundation in selecting the right team to help change the lives of so many men and women.To all of the Counselors, RAs and every member of the support team, on behalf of myself and those who were here with me -THANK YOU!I HIGHLY RECOMMEND SEEKING THEIR ASSISTANCE IF YOU NEED HELP.
Clarisse Evangelista
2 months ago on Google
5
FOR THE WIN!!! Bro to golden state warriors team right my nurse? jenuiasiahe wers my he she catastrophe tought?! Ues yes no wait hey HAY FOR THE TALL BATBIE BATBIE barbie and the small barbie. Said my knighy nigh nighei said nigel can last froa for a long roo roof is hard to untie jp japan tau kun weibanbcwajjssjsshshshaawhwhhwhwhwwhw karina renei lolololol bwahahahhahaqq van neaasa?? Maybe ask Z teether? Dunno h valeey harvey maxim true colors maytwerss singko de mayo.
Response from the owner2 months ago
Thank you for sharing your thoughts! We encourage clear communication, and we re here to support you. If you have specific questions about our services at Aurora Charter Oak Behavioral Health Care in Covina, feel free to reach out directly.
Nubia Perez
2 months ago on Google
5
Hello, my daughter was admitted for 7 days and got out 2 days ago. In my experience, as a mother, I was treated very well by the security at the entrance and the ones in the office. Even though I don't speak English, they always looked for someone who spoke Spanish. Several times Olga helped me, she was very kind. When I visited my daughter, she told me that they treated her very well. Of course, when they misbehave and disrespect someone, they will always get their attention. Because there are many children who are very rude, there would be no control in the place! Before taking her, I was scared because of the comments they make and I didn't want to take my daughter, but I decided to take her and in my experience, it wasn't bad. My daughter looked and shared with other teenagers and she left there thinking differently, for the better! I know that not everyone does well, but I wanted to share a little of my experience so you don't think that this place is so bad, everyone does their job well. I hope this comment I'm leaving is useful to you. So my daughter says that all the staff treated her very well. I thank each and every one of the nurses, therapists, and doctors who helped my daughter during her stay with you. Thank you all very much.
Response from the owner1 month ago
Thank you, Nubia, for sharing your positive experience with us at Aurora Charter Oak Behavioral Health Care in Covina. We appreciate your kind words and are glad to hear your daughter felt well-supported during her stay.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.8 / 10

Location

Accepted Insurance

Aurora Charter Oak Behavioral Health Care works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. The OP at Aurora is offered during weekdays.
inpatient iconInpatient
Inpatient rehab provides intensive treatment for clients exiting detox, those in early recovery, and those at an elevated risk of relapse. Unlike outpatient drug rehab, clients receiving inpatient care reside at the facility for the duration of the program. The length of stay may range from two weeks to 18 months or more, depending on the client's needs and the program's design. Inpatient treatment typically involves extensive addiction education and recovery-focused life skills training.
partial-hospitalization iconPartial Hospitalization Program
The Partial Hospitalization Program at Aurora is a comprehensive, short-term outpatient program that is dedicated to provide treatment to adults who are struggling with mental health or/and substance abuse, it is usually a step down from inpatient rehabilitation. Patients attend 4 groups per day up to five days a week. The program is designed through an individualized treatment plan.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). While in the IOP, individuals attend three therapy groups each day, up to five days a week. The program include local transportation and meals.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in California teaches participants constructive ways to stay clean and sober. Treatment revolves around helping individuals stop using the substance they are addicted to and learn healthy habits to avoid relapse.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

While participating in dialectical behavior therapy in California, you'll focus on four key areas of skill development: mindfulness, interpersonal effectiveness, emotion regulation, and distress tolerance. Treatment includes weekly individual and group sessions.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

The goal of couples therapy in California is to strengthen the couple's relationship. The therapist may take one or more approaches to counseling which may include the Gottman method, emotionally focused therapy, behavioral therapy, and psychodynamic couple's therapy.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • weight iconGym
  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Dr. Adib Bitar, M.D.

Psychiatrist & Facility Medical Director, Clinical Director – Charter Oak Recovery Center

Dr. Said I. Jacob

Psychiatrist & Associate Facility Medical Director

Charity Johnson

Case Manager

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: California
License Number: 930000031

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 444

Contact Information

Phone icon (800) 654-2673
Building icon

1161 East Covina Boulevard
Covina, CA 91724

Fact checked and written by:
Scott Blair
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Covina

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Reviews of Aurora Charter Oak Behavioral Health Care

2.6/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (100 reviews)
Jacob Tudor
1 week ago
5

Greetings, Jacob Tudor from C-South here to give my feedback about this facility! There is a nurse that was kind to me when I was rude to them. This was life changing, I mean I did a 180 degree turn around from the time I arrived to the time I left. Of course not every staff member was outstanding but these people truly care about their role in your recovery. I have been to one other facility in my life and these memories serve as a great reminder to start again in a productive direction:) Thank you to all of the staff and I had a productive time in this facility.

Response from the ownerInvalid relative date format:
Thank you, Jacob, for sharing your positive experience. We are pleased to hear that our team made a meaningful impact during your visit to Aurora Charter Oak Behavioral Health Care in Covina. Your recovery is our priority.
Dugless Mohr
1 week ago
1

Alcohol & Addiction Treatment and detox in Southern California. Most of the staff here are caring and compassionate. A few have attitude problems. If you are going in for detoxification for drugs or alcohol. Remember this is a psychiatric hospital and it will be much like in the movie "One flew over the Cuckoo's Nest" My specific complaints are the mattress is more like a camping mattress that needs to be inflated. Most of the hot food turns cold while you're waiting to be served And when you request the meal to be reheated you are met with resistance. For those addicted to nicotine you will have "patio time" to smoke And vape. This place gets terrible reviews And please take heed. In other words, you should probably go somewhere else for detoxification.

kmakelr
2 weeks ago
5

Aurora has truly saved my life. The staff in RTC and PHP/IOP have introduced me to a new way of life. I was on the path to a certain, horrific, alcoholic death. This place has held me at my worst, guided me when I could not see, encouraged me when I did not believe in myself, and believes in me and understands me like no one else ever has. I am forever grateful for this place and the beautiful, selfless people that helped me along the way.

Response from the ownerInvalid relative date format:
Thank you for sharing your profound experience with Aurora Charter Oak Behavioral Health Care. We're deeply grateful for your kind words and are glad our team could make a meaningful impact on your journey.
Gabriel Aceves
2 weeks ago
5

Amazing staff - the counselors are the best. Very caring. Learned many skills that will help me in life. I am so happy with my overall improvement

Response from the ownerInvalid relative date format:
Thank you, Gabriel, for your positive feedback! We greatly appreciate your support and are pleased to know you had a great experience at Aurora Charter Oak Behavioral Health Care in Covina.
Melissa
2 weeks ago
5

I just started therapy. I've enjoyed the experience so far. I got sober ten years ago through charter.

Response from the ownerInvalid relative date format:
Thank you, Melissa, for sharing your positive experience. We are pleased to hear that your journey with us at Aurora Charter Oak Behavioral Health Care has been enjoyable. Your well-being is our priority.
Christopher
2 weeks ago
2

It feels like a jail there’s nice people there it’s just uncomfortable in there the showers and toilet don’t have no door and the curtains were dirty and it’s small the beds are uncomfortable they wake u up very early and they give you a time limit to brush your teeth and take a shower eat breakfast and then school and then groups and then talk and then play cards watch little bit of tv and then sleep and repeat that every day they will keep u there for a week or 2 and then you will get discharged they will remove your shoe laces and hoodie strings and you always have to ask them for shampoo or body wash or bring your own but they take your stuff u have to tell them what u need and they will bring it to you u are not allowed to bring electronics doors are confusing to open they will let you go outside in the evening for 40 minutes come back in and shower and there is a chart that has green yellow and red and they will tell show what color you are in if you are in red you can’t go to the cafeteria and it’s stupid tbh then u see your doctor everyday and they will tell you how the medication is feeling and then u go on with your day

seven kovalski
3 weeks ago
2

if you want actual therapy help this is not the place for you. if you want a week stay at a bed & breakfast with great staff but awful beds and breakfast well ding ding ding you found it here!

ness boy
4 weeks ago
5

Mark and Ava are the best great professionals , especially miles , the case manager ,thanks for saving my life .

Response from the ownerInvalid relative date format:
Thank you for your heartfelt review. We are pleased to hear about your positive experience with our team at Aurora Charter Oak Behavioral Health Care in Covina. Your well-being is our priority.
talia
1 month ago
1

I was threatened to be put on a 51/50 if i didn't voluntarily admit myself to a psych ward and was placed in the adolescent unit here. I was interrogated at 4:00am by a man who barely spoke english, and then strip searched. The staff was inexperienced, rude, and totally incompetent. You basically just sit around in hard plastic chairs all day until they let you go home. No therapy or compassion from anyone; the staff just sits there and watches you like zoo animals. The facility seems to be centered around substance abuse, and has absolutely no clue how to treat patients with depression.

Damien Hernandez
2 months ago
2

Staff isn't really tolerant to people who are actually depressed unless you're actively crying out loud, but they try to accommodate despite some not really caring for the job. They are very disorganized, if you ask one staff member one thing every single other staff member will say something slightly or drastically different. They're giving out out of date paperwork that states the rules & rights of the minor and then negating the paper's contents by saying they're 'the old rules'. Some doctor's treat you without sympathy/empathy and forget to put in prescriptions, despite that being all they do. Therapists come by once and ask you generic questions wherever they find you, 0 privacy. Group therapy is more about substance abuse than depression, anxiety, or any mental health related issues/disorders. Groups are not required and yet, if you're feeling down/sick, staff will still force you to go. The nurses hang up the wall phone that receives calls for patients and can be a bit racist from what I've seen. They do allow books, depending on who you ask you'll get it faster. Ask Dina lol. - Adol unit patient.

Chris Weir
2 months ago
1

When you have a mental health crisis, and have contact with the police, this is where you'll go, maybe, instead of jail. Then, after a couple of days, and with an ok by a "doctor", you'll get released, ready to go back to getting into trouble, and just going about life with your mental health issues. No treatment, no follow up, nothing in the way of actual help. Since law enforcement doesn't want to deal with individuals with mental instabilities, this institution takes up that slack, but but half-assed and probably just to make some money off the body in a bed. They don't care, only about their bottom line. And the people who do care, and want what's best for the individual who experiences these crisis, they have no input whatsoever. Don't bother with this place. Seek help somewhere else. Edit: After reading the negative reviews, I was not surprised by the lack of a response. All the positive reviews have a response, and I mean all of them. Nope, not the negative reviews. Just to show, they do not care.

Izzy Garcia
2 months ago
5

By no means did I expect this exceptional experience at Chater Oak's RTC. I sought help for my severe alcohol addiction through my Healthcare provider and was referred here. From day one of communicating with them here at Chater Oak I was blown away by the professionalism, and knowledge of the whole staff. I am a professional and have met with many clients throughout my career. People from all walks of life: individuals, families and the like. I have been around folks for some time and all of the people I've met here are certainly special. The level of compassion, empathy and support they exhibit for their clients is superb- many I would say would go above and beyond to ensure the comfort and care of everyone on hand. The humility and pride they take in their field is admirable and touching. I must applaud Robin for building such a solid foundation in selecting the right team to help change the lives of so many men and women. To all of the Counselors, RAs and every member of the support team, on behalf of myself and those who were here with me -THANK YOU! I HIGHLY RECOMMEND SEEKING THEIR ASSISTANCE IF YOU NEED HELP.

Response from the ownerInvalid relative date format:
Thank you, Izzy, for your wonderful feedback. We greatly appreciate your kind words about our dedicated team at Aurora Charter Oak Behavioral Health Care. Your recommendation means a lot to us.
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