The psychiatrist of this place is not good, the waiting time is an eternity, it is like a prison disguised as a hospital, once inside they try to keep people against their will, in this place the drug addicts become zombies. The nurses are not friendly, they treat the people ...
About Aurora Behavioral Health System – Glendale
Clients can receive treatment for issues such as anxiety and bipolar disorder, as well as alcohol and substance use addiction. The admissions process starts with a phone call with the patient services department, which is available 24 hours a day and seven days a week.
Clients who are enrolled in the inpatient treatment program can expect daily meetings with behavioral health professionals. Some of the staff members on the team include psychiatrists, dieticians, and nurses. The treatment methodologies that patients will engage in include group and family therapy sessions, individual therapy, and recreational therapies. They also offer holistic therapeutic approaches such as music therapy and movement therapy. Through all of these services, staff members help clients understand their condition better and improve at managing their responses to stress.
In the substance use Intensive Outpatient Program (IOP) you’ll meet at the facility for three hours a day for individual and group therapy sessions. They provide group sessions Monday through Friday at a variety of times to accommodate a patient’s schedule and you’ll choose three sessions per week. The topics discussed in group therapy include addiction, feelings and emotions and relapse prevention. The IOP generally lasts eight weeks.
Facility Overview
100 Number of Available Beds
$4090 Avg Cost per Day
Latest Reviews
**Aurora Behavioral Health System Review**
I cannot say enough good things about my experience with Aurora Behavioral Health System. From the moment I arrived, I felt genuinely respected, valued, and cared for by the entire team.
The staff creates a safe, compassionate environment where you are treated as a person, not just a patient. In particular, the BHTs, the nursing staff, and Dr. Mehta went above and beyond for me. Their dedication, empathy, and patient-centered care truly changed my life and gave me the tools I needed to move forward.
I’ve even reached out to Governor Katie Hobbs to share my positive experience and highlight the exceptional, life-changing care provided by this facility. If you or a loved one are looking for a behavioral health program with a team that offers thoughtful, transformative support, I highly recommend Aurora. They made all the difference in my recovery journey.
Response from the owner1 week ago
Thank you so much, Joseph! We have shared this with our Glendale team and they were truly moved and appreciated it. That was also very kind and above and beyond of you to share with Governor Hobbs. Some people can be nervous to get treatment when needed and you helping share this may break down that barrier for others.
: Heartfelt Appreciation for the Care Team, BHTs, and Nursing Staff
Dear Leadership, Behavioral Health Technicians, and Nursing Staff at Aurora Behavioral Health System,
I am writing this letter to express my deepest gratitude for the exceptional care, patience, and support I received during my time with your program. Coming into a behavioral health setting can often feel overwhelming, but the professionalism, dedication, and genuine warmth of your team made an incredible difference in my healing process.
I want to extend a special thanks to the wonderful Behavioral Health Technicians (BHTs) and nurses. Your nursing staff went above and beyond every single day—ensuring not just that medical needs were met with utmost skill, but that every interaction was handled with compassion, respect, and dignity. To the BHTs, your constant presence, active listening, and unwavering encouragement on the unit provided a sense of safety and community that truly grounded me. Whether running daily routines, offering reassurance during difficult moments, or facilitating engaging recreational programs and art sessions, your hard work does not go unnoticed.
The environments you create allowed me to focus on personal growth, self-reflection, and recovery. The dedication shown by your team reflects the very best of healthcare, and I am profoundly grateful for the guidance and kindness shown to me throughout my stay.
Thank you for everything you do each day to support patients on their journey toward health and healing. Please make sure this message of thanks is shared with the BHTs and nurses who make such a powerful impact on the floor every day.
With sincere appreciation and best wishes,
Joseph Roche I would like to add that I did send a great review about Aurora behavioral health system to Governor Hobbs I promise that the great treatment I received from the staff at Aurora behavioral healthcare will not go unrecognized
We are so happy hear that our team made such a positive impact during your stay. Your appreciation will certainly be shared with our team, it will mean so much to them and help motivate them to continue the work they do. We wish you all the best on your journey and we are always here if needed.
Response from the owner1 week ago
Thank you for such a beautiful heartfelt review, Joseph.We are so happy hear that our team made such a positive impact during your stay. Your appreciation will certainly be shared with our team, it will mean so much to them and help motivate them to continue the work they do. We wish you all the best on your journey and we are always here if needed.
This was my first behavioral health hospital I was admitted to and one of the best in my experience. Your day really depends on the staff working that day. Andrew and Tyler were the only good nurses in my experience. Staff gets on you all the time telling you to separate but all day your pretty much alone in the day room with other patients. Techs check in once in awhile but it helped to be able to bond with other patients. The overall space was cleaner then other hospitals. Some techs are really helpful and will sit with you and talk while they work. Nurses do get on you about eating though, I wouldn't eat and they tried to get me on ensures all the time. The Asian doctor is horrible and doesn't listen, told me at one point I was self harming for attention. They didn't give me my clothes for almost a week when I was admitted because I kept scratching myself and had me in the same scrubs for the entire time. Some Russian nurse kept saying self harm was a trend and we were doing it to be cool which was not appropriate. Staff doesn't care when your having serious problems and will just give you meds to knock you out. Overall, staff needs to be properly trained on appropriate comments and how to handle patients properly.
We are happy to hear you had good experiences with Tyler and Andrew and that you were able to bond with other patients. We really appreciate your feedback on staff training and communication. Your insights are valuable to us as we strive to improve our services and ensure a supportive environment for all patients.
Response from the owner1 week ago
Thank you for sharing your experience, Robert.We are happy to hear you had good experiences with Tyler and Andrew and that you were able to bond with other patients. We really appreciate your feedback on staff training and communication. Your insights are valuable to us as we strive to improve our services and ensure a supportive environment for all patients.
Rehab Score
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7.7 / 10
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Accepted Insurance
Banner University Health Plans
Health Choice
Beech Street
CareMore Health
Compcare
PacificCARE
Trinity Health Network
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Rehab aftercare programs support clients' successful reintegration into their home, workplace, and community. Drug rehab aftercare presumes that recovery requires life-long support. These programs typically offer a wide variety of services customized for the clients' unique and evolving needs. Clients may receive vocational training and career counseling, housing assistance, legal aid, peer coaching, and 12 step program induction, among other services. Clients' case managers often play a lead role in rehab aftercare planning.
Many addiction recovery centers base their treatment modalities on the 12 step program model, and those in treatment often transition to community-based programs. These programs can also be effective for clients who choose not to enter rehab. Traditionally, 12 step meetings are designed to provide intensive peer support whenever it is needed. In addition to group meetings and peer sponsorship, participants "work the steps" to achieve recovery through a systematic healing of the mind, body, and spirit.
If you're struggling with adjusting to daily life after inpatient rehab, a sober living home in Arizona may be a good option. These residences offer an in-between option where you can practice the skills you learned in rehab in a structured, drug-free environment. This transition can help you prepare to face the "real world" after treatment. You'll live with others in recovery and follow house rules such as contributing to chores and paying rent.
If a person denies their substance abuse behavior when confronted one-on-one, a drug intervention in Arizona may be necessary. An intervention may be formally planned with intervention services from a professional who can guide loved ones through this process. The intervention involves confronting someone with how their drinking or drug use has affected themselves and everyone around them and encourages them to get treatment.
A partial hospitalization program (PHP) offers a short-term alternative to inpatient treatment or a step-down option after a residential program. With PHP treatment, you'll receive 6 to 8 hours of daily support, up to 5 days a week. The duration of a partial hospitalization program can vary with the average length being 90 days. While commuting is necessary, some programs also offer telehealth options. PHP treatment is often covered by insurance and typically offers medication management, relapse prevention techniques, and behavioral therapy.
The initial phase of recovery treatment typically includes 24-hour clinical care in Arizona. This constant supervision ensures a safe detox process, which helps the individual physically stabilize from substance use. Patients will receive medications to curb withdrawal symptoms and cravings, as well as other necessary medical treatment. This period typically lasts up to a week, then the individual will receive medical clearance to begin inpatient or outpatient rehab.
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Also known as CBT, cognitive behavioral therapy in Arizona is one of the most common types of psychotherapy. It offers a structured method of counseling that effectively treats substance use disorder and dual diagnosis disorders.
Dialectical behavior therapy in Arizona focuses on acceptance of your reality and behaviors while also attempting to make changes in unhealthy behaviors. It has been shown to be effective for the treatment of anxiety, depression, PTSD, and substance use disorder.
Equine TherapyGroup therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
Individual therapy for drug and alcohol addiction includes focused attention on the unique challenges that trigger addictive behavior. During individual therapy sessions, you have a safe space in which to discuss stressors and emotional struggles. Therapy fosters trust and open communication that helps develop personalized strategies to overcome addiction.
The goal of motivational interviewing in Arizona is to enhance your confidence in your ability to make changes in your life. It encourages you to commit to change and plan for the process of making those changes that will allow you to reach your goals.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Residents of Arizona who are experiencing relationship problems may benefit from couples therapy. This form of psychotherapy helps couples express their feelings, resolve conflicts, and increase intimacy and affection.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Developing life skills is an important piece of addiction recovery treatment. These skills help you succeed in day to day tasks and live a healthy, independent life. They include communication, critical thinking, problem solving, self control, and resilience.
Many holistic centers incorporate recreational therapy into addiction treatment to offer you a chance to rediscover joy in movement and motion and build social connections. Activities can include dance, group games, and yoga, which all help improve mental health, reduce stress, and develop positive lifestyle habits. These holistic approaches help sustain long term recovery.
Self expression through creative arts therapy in Arizona can allow individuals who have a hard time articulating their feelings to access their emotions. This approach to counseling taps into our desire to create and draws from a variety of formats such as music, drama, sculpting, and painting.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Amenities
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Private Transportation -
Yoga Studio -
Gym -
Residential Setting -
Private Rooms
Staff & Accreditations
Staff
Chelsea Vickers, MA
Chief Executive Officer
Darianne Burton
Chief Operating Officer
Rebekah Francis, JD, MBA
Chief Financial Officer
Vicki Thomsen, SPHR
Senior Director of Human Resources
Katie Streck Rasmussen
Senior Director of Business Development & Marketing
Accreditations
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Arizona
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Aurora Behavioral Health System – Glendale.
Contact Information
6015 West Peoria Avenue
Glendale, AZ 85302
Get Help Now - 602-428-2921
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