The psychiatrist that was assigned to me did not check my medical history. He treated me with medications that almost killed me. My therapist never followed through on anything he said. The first call my family got was on Wednesday, I got there the previous Friday, was how ...
About Rock Springs
Rock Springs is a mental health and addiction treatment center in Georgetown, Texas. They offer mental health services and substance use treatment for adults as well as mental health programs for children and teens. They provide inpatient and outpatient programming for adolescents and adults who are dealing with mental health and addiction disorders. Specialized programming is also available for active duty military, veterans, and first responders.
They accept most major insurance providers and will work with other insurers on an out-of-network basis. They’ll verify your insurance coverage before treatment begins.
The drug addiction treatment program treats substance use disorders (SUD) associated with illegal or prescription drugs using medication-assisted treatment (MAT) to help you safely withdraw from addictive substances. Their MAT program is also effective in ongoing treatment to help reduce cravings. However, it is not a cure, but rather an adjunctive treatment offered alongside evidence-based treatment strategies like cognitive behavioral therapy (CBT) and motivational interviewing (MI).
Your treatment may begin in the inpatient setting based on a comprehensive evaluation and assessment of your needs. You can transition into the outpatient program or your program may begin on an outpatient basis. The outpatient programs include a partial hospitalization program (PHP) and an intensive outpatient program (IOP), each of which offers unique options to address your rehabilitation needs.
You can schedule your assessment any time of the day or night by phone or using a chat option. Assessments are offered by phone, in person, or over a secure video conference line. The goal is to learn how they can best serve you and identify a customized treatment plan that may help fit your needs. They also provide treatment for co-occurring mental health disorders.
Facility Overview
72 Number of Available Beds
Latest Reviews
This facility and any like it should be closed. This should be illegal to hold people against their will who are not diagnosed or medicated with any mental Illness. . 4 months ago my family member was unfortunately transferred to this facility unknown to us or him, we thought he was going to an emergency room since I called 911 for a medical emergency. Instead, He was held against his will for a week. He was transferred immediately from this facility to an actually emergency room because he was having a medical emergency. Apparently since police had believed it was not a medical emergency, at the initial call they discriminated against him and assumed since he is a veteran, it must be mental health. He was treated at the emergency room, then brought back to that facility. The next day he was continuing to experience the medical emergency since that facility is notEquipped with medical staff, and had to be ambulances back to the emergency room. This facility professionals refused to release him from Rock Springs. We experienced serious issues during his stay. The therapist and psychiatrist did not read his medical record at all and refused to speak to multiple doctors and medical specialists, who attempted to discuss what was going on. According to them they didn t know about it. Once they did the phrase well why is he here was used. He was held for two more days after that call to really make sure they could take advantage of billing insurances. The lawyer assigned to several people at the facility does not even speak to his clients, he only works with and for rock springs. Subsequently to missing over a week of work, and trying to unpack the hell he experienced, he was fired from his job of 7 years. This is the absolutely worst experience of our life. The facility barred family members from visiting on the private property pretense. I highly recommend anyone considering this cabinet to do your own research and say NO to this place.
The trauma I have from this hospital will follow me for the rest of my life. In 2022, I suffered a singular episode of a severe psychosis. I was very acute when I arrived for intake. I have no memory of being brought back on the unit, or the first 4-ish days of my stay. My memory begins to resume around day 5, during which I recall waking up on a mattress which was placed on the floor by the unit desk (not in a private room). In order to help me process this trauma, my therapist encouraged me to request my full patient record. According to the med log, during that time period which I cannot remember, I was injected with all of the following, in combination: Thorazine, Benedryl, Haldol, Ativan and along with oral Trazodone, Seroquel, Buspar, and Vistaril. Yes, all of it within the same day - for several days in a row. Yes, I have written proof of it released to me from the hospital itself. No wonder I blacked out. I had a couple more hospitalizations in the weeks following this one as my psychosis resolved - and I never received "emergency meds" from any of them. They treated me well and I would not say the same about those other places. This is not a normal way to treat patients suffering from psychosis, and the scar it has left on me is immense.
Response from the owner2 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
This was the worst experience I could have had when seeking care for my 16-year-old daughter. From the start, communication was a nightmare. I constantly received phone calls about putting my daughter on medication, yet no one could even tell me how she was doing. Then, I got another call asking for permission to give her medication because of an incident with the other girls, claiming she couldn t sleep. When I asked why they wouldn t try something simple like melatonin first, the staff member admitted they had already been giving her the medication they were supposedly asking permission for.I was extremely concerned about my daughter being in a place where they administered medication without my consent. It took six days before I even got a call from someone who had been in direct contact with her. That alone is unacceptable.When it was finally time to pick her up, they had lost all of her belongings. They assured me they would call when they found them, but it has now been over a week with no update.I would never recommend this place to anyone. The lack of communication, disregard for parental consent, and overall disorganization made this a terrible experience. No parent should have to go through this.
Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B. 
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8.1 / 10
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Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Intensive Outpatient Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Aftercare Support Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-Step 12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
Sober Living Homes Residents of a sober living home in Texas reside at the halfway house with others who have agreed to abstain from substances and practice sober-living skills. The relationships and accountability formed here can help individuals strengthen their mental health and achieve long-term recovery. Residents share common spaces such as kitchens and back yards, share meals together, and share household responsibilities such as cooking and cleaning.
Partial Hospitalization Program Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.
24-Hour Clinical Care At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
Medically Assisted Detox Ridding the body of harmful, addictive substances, also known as detoxification, is usually the first phase of recovery. Those going through medically assisted detox can be administered medications by a team of medical professionals who are on-site 24/7 to provide different types of therapies that help mitigate withdrawal symptoms.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
Individual therapy offers you a confidential space to address the complexities of your drug or alcohol addiction. Your therapist guides these personalized sessions to help develop self awareness and manage stress. This promotes sustained sobriety and overall well being.
Together with an experienced trauma therapist, you work on healing emotional wounds from traumatic experiences within a trauma therapy environment. Your therapist will help you process the experience of the trauma, which promotes emotional healing and improves your overall mental health.
Eye Movement Desensitization And ReprocessingResearch clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Amenities
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Walking Trails
Accreditations
LegitScript has reviewed Rock Springs as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.
LegitScript verified in January 2017
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Texas
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
(512) 819-9400 
700 Southeast Inner Loop
Georgetown, TX 78626
Get Help Now - 737-359-2621
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Fact checked and written by:
Gayle Morris, BSN, MSN
Edited by:
Courtney Myers, MS
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