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Durham VA Health Care System – Raleigh III, CBOC

2600 Atlantic Avenue, Suite 200 Raleigh, NC 27604
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Top 10 Rehab In Raleigh
Durham VA Health Care System - Raleigh III, CBOC NC 27604

About Durham VA Health Care System – Raleigh III, CBOC

Raleigh III VA Clinic in Raleigh, North Carolina provides primary medical care to help Veterans stay healthy and evidence-based mental health support to promote emotional resilience and general wellbeing. Women Veterans can access tailored services ranging from mental health counseling to menopause therapy and contraceptive care.

What’s quite appealing about this clinic is its comprehensive telehealth support. Telehealth makes it easier to receive care without traveling, which is especially helpful for Veterans with mobility issues or who live far from this clinic. It offers more privacy, flexibility and convenience while still delivering quality support.

Raleigh III VA Clinic is located at Atlantic Avenue, about four miles east of North Hills and five miles northeast of Pullen Park in the Northeast Raleigh neighborhood of North Carolina. Their integrated outpatient care also supports veterans from surrounding cities like Cary, Garner and Wake Forest.

We like that they offer extended hours, including early morning and late afternoon appointments. They accept Medicaid, Medicare and Tricare. Financial aid is available for eligible veterans as well.

Supportive Care for Substance Use Issues

This clinic could be an excellent choice if you’re struggling with mild to moderate substance use issues. Substance use treatment is an integral component of their broader outpatient mental health support. Veterans with primary substance use concerns and co-occurring mental conditions like depression and anxiety can receive focused care here as well.

They prioritize flexible and confidential care, ensuring you can get the support you need in a way that fits your life and protects your privacy.
It’s also great that they offer same-day support, as this means you can get help right when you need it without long waits.

Their outpatient services include consultation and evaluation, customized care planning and therapeutic support in both
group and individual settings.

This equips you with practical tools to manage triggers and daily life challenges while building effective strategies to prevent relapse. They may also prescribe FDA-approved meds through medication-assisted treatment if clinically necessary to help you manage cravings and stay focused on your recovery journey.

Veterans with co-occurring conditions may receive psychiatric support as part of an integrated care approach that focuses on healing the whole person. Your care team may connect you to VA community resources to take care of housing, employment and educational needs. This ensures stability and sustainable recovery as you move forward.

Latest Reviews

J.
1 year ago on Google
4
This was my first visit to this clinic and I was very anxious because of some bad reviews and negative feedback from friends. The anxiety caused my blood pressure to shoot up through the roof. However, Ms. Durham, the nurse, calmed me down and took my anxiety away. Ms. Durham is a pleasant person who does a great job. In addition, Dr. Lee is a great doctor who cares about his patients. He explained everything to me in detail, not only the medical aspect, but also the administration resources that are available for me. I am a hospital corpsman and I have been working in the medical field for decades. I can say that my experience at the VA clinic is not different from any other private clinic, if not better. I only gave this review 4 stars because the receptionist was not smiling nor was she welcoming either. In fact, I felt that she got frustrated with me because she was unable to find my appointment easily. Overall, I can sincerely say that my visit was great! Thanks to the VA and all the staff for providing exceptional services to our veterans!
Joe Ager
1 year ago on Google
1
I received from Dr. Donahue a letter sharing info with me that he had made an appointment at Durham VA HOSPITAL FOR ME TOHAVE MY FEET AND LEGSMRIed at Durham VASINCE THEN I HAVE BEEN TRYING TO GET AN APPOINTMENT WITH HIM AT RALEIGH III CLINIC AND THE PEOPLE IN THE OFFICE REFUSE TO ANSWER THE PHONE. I CONTINUE TO CALLED AND I AM CONNECTED TO AMACHINE OF SOME SORTWHY DO THESE PEOPLE BEHAVE THIS WAY?HAVE A
Charles Stickles
1 year ago on Google
1
Almost always a nightmare a complete nightmare dealing with the VA. I feel like I'm almost always getting played by them and it's a joke and amusing to them how many vets die waiting for healthcare or losing their sanity. I'm always trying to be nice and polite and still feel like I'm being treated like garbage half the time. I literally do not think they care one bit
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.8 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Rational Behavior Therapy (RBT) is a form of cognitive behavioral therapy meant to be short-term and comprehensive. It was intended to help clients become more self-sufficent and move forward without the need for expensive, ongoing therapy. It includes an emotional self-help method called “rational self-counseling,” the purpose of which is to give clients all the skills needed to handle future emotional issues by themselves, or with significantly less professional help.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff & Accreditations

Staff

Alyshia Smith, DNP, RN, NEA-BC

Medical Center Director

Kenneth C. Goldberg, M.D.

Chief of Staff

Kimberly Bronson, DNP, RN, PMHNP-BC

Associate Director for Patient Care Service & Chief Nurse Executive

Peter Tillman

Chief of Operations & Associate Director

Yves-Marie Applewhite

Assistant Director for Experience

Anna Rutherford, MD

Deputy Chief of Staff

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2905

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (919) 899-6259
Building icon

2600 Atlantic Avenue
Suite 200
Raleigh, NC 27604

Fact checked and written by:
Chika Uchendu
Edited by:
Courtney Myers, MS

Rehab in Cities Near Raleigh

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Reviews of Durham VA Health Care System – Raleigh III, CBOC

3.2/5 (29 reviews)
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Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (29 reviews)
J.
1 year ago
4

This was my first visit to this clinic and I was very anxious because of some bad reviews and negative feedback from friends. The anxiety caused my blood pressure to shoot up through the roof. However, Ms. Durham, the nurse, calmed me down and took my anxiety away. Ms. Durham is a pleasant person who does a great job. In addition, Dr. Lee is a great doctor who cares about his patients. He explained everything to me in detail, not only the medical aspect, but also the administration resources that are available for me. I am a hospital corpsman and I have been working in the medical field for decades. I can say that my experience at the VA clinic is not different from any other private clinic, if not better. I only gave this review 4 stars because the receptionist was not smiling nor was she welcoming either. In fact, I felt that she got frustrated with me because she was unable to find my appointment easily. Overall, I can sincerely say that my visit was great! Thanks to the VA and all the staff for providing exceptional services to our veterans!

Joe Ager
1 year ago
1

I received from Dr. Donahue a letter sharing info with me that he had made an appointment at Durham VA HOSPITAL FOR ME TO HAVE MY FEET AND LEGS MRIed at Durham VA SINCE THEN I HAVE BEEN TRYING TO GET AN APPOINTMENT WITH HIM AT RALEIGH III CLINIC AND THE PEOPLE IN THE OFFICE REFUSE TO ANSWER THE PHONE. I CONTINUE TO CALLED AND I AM CONNECTED TO A MACHINE OF SOME SORT WHY DO THESE PEOPLE BEHAVE THIS WAY? HAVE A

Charles Stickles
1 year ago
1

Almost always a nightmare a complete nightmare dealing with the VA. I feel like I'm almost always getting played by them and it's a joke and amusing to them how many vets die waiting for healthcare or losing their sanity. I'm always trying to be nice and polite and still feel like I'm being treated like garbage half the time. I literally do not think they care one bit

Michael Lay
2 years ago
1

Never a good experience. Always dread going

Raul Gil-Alvarado
2 years ago
1

Worse va ever nurse didn't know the benefits I as a 100% have argue I couldn't get dental

Dominic Martino
2 years ago
1

I was given a telephone number to call by my primary care physician. I lost the small piece of paper that the number was written on. Why did it take me 4 phone calls and 45 min of my time wasted calling the clinic and being rudely hung-up on to get a telephone number. You wonder why some Veterans don't trust this system.

Andrew Rogers
2 years ago
5

While driving to my appointment with my primary care provider I got a call from them stating that the provider was not working. Not the first time this happened. One nurse there is sadistic. A real monster. When giving vaccines he causes as much pain as possible. These people thrive on inefficiency. No one could work harder at doing worse. The office staff look at personal phones and rarely even look up. Rude. Routine visits from higher levels are desperately needed 😪

Nick Burton
3 years ago
5

An all-star crew of dedicated VA medical professionals. I have only been met with kindness and the staff always goes out of their way. They’ve helped me so much over the last few years, it’s hard to quantify. If you’re a Veteran, don’t be afraid to use Raleigh III.

Dominic martino
3 years ago
1

2 months wait time to see a primary care physician. These people use any excuse possible to cancel your appointment.

Ronald Carr
3 years ago
5

I have received treatment at the Raleigh III VA Clinic, as well as the Clinic in Fort Smith, AR., the VA Hospital in Fayetteville, AR., and the VA Hospital in Durham, NC. I could not have been more impressed with the professionalism and friendliness at all of these locations. It's good to know that I am being well-cared for.

David Green
4 years ago
4

difficult to reach via phone, but after several times it lot me though

Timothy Quinn
4 years ago
1

This is really an unfortunate last ditch effort to let everyone better understand why the VA Health Care system is endangering patient's lives and compromising their health. I should note that I am 100% Service Connected Disabled and have all the benefits associated with that rating. Yesterday I went to Duke Urgent Care in Knightdale, NC for lower abdominal pain. After urine test, bloodwork and x-rays it was discovered that I had an acute Prostate Infection and intermediate blockage in my bowel. The doctors and staff were so very kind, helpful and genuinely concerned as my visit consumed two hours of their valuable time. They prescribed an antibiotic and Colace and requested that I follow up with my Primary Care Doctor, in this case Jian Zhu, MD within 48 hours to obtain a 6 week regimen of the prescribed antibiotic as they were unable to provide an Rx for that duration as an Urgent Care facility. After 4 telephone calls with Raleigh III nursing staff, their first offer was to make me an appointment for the 31st of March. Well beyond 48 hours! I requested an appointment that supported my treatment plan given by Duke Medicine and today, 24 hours later, I was notified by someone at Raleigh III that it would not be possible to meet the treatment plan and that I should drive 32 miles, one way to the Durham VA Hospital ER if I should have acute pain. I should note that the Durham VA does have access to my charts with Duke. Just to make sure, I created a secure message and attached a PDF of my 5 page Duke Medicine Visit Summary. After visiting my local CVS and having to pay $66 for the Rx and Colace, I attempted to contact Dr. Zhu to schedule the appointment with him as I was instructed at Duke Urgent Care. If this is professional, these folks need to be removed from their positions, the VA Health Care system abolished and veterans allowed to use the Health Care system nearest their actual residence. I am so dissatisfied with every aspect of dealing with the VA. Process and Procedure should not be the deciding factor when considering a person's health. Some staff and RN's are so obtuse and disrespectful. I cannot even imaging how they have the courage to get out bed every morning knowing they are providing less that acceptable services to all veterans with Service Connected calamities as a routine practice. Very disappointed.

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