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Lighthouse Care Center of Augusta

3100 Perimeter Parkway Augusta, GA 30909
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Lighthouse Care Center of Augusta GA 30909

About Lighthouse Care Center of Augusta

Lighthouse Care Center of Augusta is a mental health treatment facility in Augusta, Georgia. Children, adolescents and adults who are struggling to cope with mental health concerns can receive support at this center. They provide partial hospitalization programs, medication management, crisis stabilization services and acute residential care to individuals over the age of five. The facility maintains the Joint Commission’s gold seal of approval accreditation, and they’re LegitScript certified.

This clinic seeks to provide care to as many patients as possible, so they accept many types of insurance policies from Georgia Managed Medicaid, Aetna, and Cigna to UnitedHealthCare and Blue Cross-Blue Shield. If you find yourself out of network, then the facility will work with you on creating a single case agreement plan. This type of arrangement between your provider and the facility might allow you to get the coverage and care you need without having to search for a different facility or provider.

One great thing about this facility is that they have an onsite school that can help children and adolescents meet their educational goals. The school, which is accredited by the Georgia Accrediting Commission, can help interested individuals receive their GED or high school diploma, learn independent living skills and build upon their vocational goals.

Patients who seek help at the clinic will undergo an evaluation before being provided with an individualized treatment plan that considers their strengths and weaknesses. The facility can help patients who are experiencing anxiety, mood disorders, paranoia, depression, homicidal thoughts and self-harming behaviors.

Latest Reviews

Samantha Jenkins
2 months ago on Google
5
I can't express enough how grateful I am for the support I received when I called the facility Sunday night late. I was struggling with my depression and feeling overwhelmed, and I just needed someone to talk to. The lady who answered the phone, I believe her name was (T). it sounded like she said something similar to marijuana but i know that is not her name and i heard. Williams from admissions, was an absolute lifesaver. She was incredibly kind, knowledgeable, and patient with me.Even though it was late, she took the time to really listen to me as I cried and shared my feelings. I was being stubborn with her, she asked me my name and tried to asisst me as best she could. She didn't rush me at all and even let me pray with her over the phone, which meant so much. She provided me with a wealth of information and resources, explaining the inpatient process in detail and how I could obtain insurance coverage.Although I didn t feel I was at the point of needing admission, she still offered to bring me in for an assessment. Just talking with her made me feel so much better and gave me hope. I could tell that if I did need help, I would absolutely turn to this facility because of the compassion and care she showed me.I was feeling so low, and I didn t realize how much it meant to have someone truly listen and be there for me. T Williams is a breath of fresh air, and I ll always remember how she made me feel safe and heard. Thank you so much for everything!
Response from the owner2 months ago
Thank you for your kind words, Samantha! Shout-outs like this are so meaningful to our team and we will be sure to pass your comments along. Thank you again and take care!
Ashley Walter
2 months ago on Google
5
I know many parents are scared to send their children and trust me when I say I read the reviews and was terrified. Our overall experience was great. My daughter stayed for 30 days. She loved the staff. Her therapist Amy was amazing and really connects with the children. The only issue I had was communication was a little lack of and it was hard only talking to my daughter once a day. She gained all her weight back and enjoyed the food and even tried new foods as well. She got two town passes which we enjoyed because we lived 3.5 hours a way and was able to pick her up at 11am and drop her back off by 7pm. Her mental health since she has been back home is great. She utilizes her cooong skills that she learned there. She also loved having church on Sundays and said every weekend they would have some sort of a social for the kids whether it was an ice cream social or a game day social. Overall don t let all the negative reviews fool you like they did me at first. Thank you to all whom helped B.J on the 100 hall. You guys rock and she already misses seeing the staff that she grew bonds with!!
Response from the owner1 month ago
Hi, Ashley. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://lighthousecarecenters.com/contact-us/. We hope to hear from you soon.
MICHELE P
2 months ago on Google
1
I was assaulted for the last 2 days I was here. Punched a few times. Staff could ve cared less. Now I ve got a bill for 2k. What a humiliating experience. They have my contact info
Response from the owner2 months ago
Hi, Michele. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.lighthousecarecenters.com/contact-us/. Again, thank you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehab enables clients to receive addiction treatment while continuing to work and reside at home. Many programs offer evening, night, and weekend services so that clients may receive treatment on their own schedule. Outpatient treatment modalities typically include addiction counseling, recovery-focused life skills training, and/or medication assisted treatment (MAT). Many programs also provide step-down care, including partial hospitalization (PHP), intensive outpatient (IOP), and standard outpatient services, to align with clients' evolving needs.
inpatient iconInpatient
Inpatient rehabs feature intensive clinical supervision and a highly structured and supportive environment, meaning they are especially well suited for clients in early recovery and those at risk of relapse. Clients reside at the treatment facility and engage in various therapeutic sessions throughout the day, including addiction counseling and recovery-focused life skills training. Many programs also offer evidence-based complementary therapies, such as meditation and massage.
aftercare iconAftercare Support
Aftercare, which is sometimes referred to as continuing care or relapse prevention, is a type of structured care meant to help you continue with the progress you've made after completing an addiction treatment program. Most of the time, you'll continue receiving support after a treatment program by partnering with their case managers and staff to identify and access the resources you need to remain sober.
12-step icon12-Step
Participants in 12 step recovery programs focus on personal growth to address the emotional and psychological factors contributing to their addiction. 12 step recovery is rooted in spiritual development, but religious affiliation isn't required. Regular group meetings and individualized support with the help of self-selected sponsors promote participants' sobriety as they work through the 12 steps, gaining insight into their addiction, taking responsibility for their life choices, and releasing control over that which is uncontrollable.
heart-hands iconIntervention Services
A drug intervention in Georgia is designed to encourage an individual to get the treatment they need. This effort aims to break through resistance and motivate the individual to get help. The process typically involves loved ones sharing their concerns with the individual and how their substance use has affected those who care about them. A professional interventionist can help guide this conversation and explain from the clinical side how treatment can be beneficial.
partial-hospitalization iconPartial Hospitalization Program
Designed for individuals who don't require round-the-clock care, a partial hospitalization program (PHP) is a form of outpatient care with a higher level of support. PHP treatment can be an alternative to inpatient hospitalization or a step-down option. With daily sessions lasting 6 to 8 hours, up to 5 days a week, a partial hospitalization program may offer medication management, relapse prevention techniques, and behavioral therapy interventions. PHP treatment can be fully or partially covered by insurance.
medically-assisted-detox iconMedically Assisted Detox
Medical detox is the process of ridding the body of addictive substances in a medically supervised setting. If you become chemically dependent on a substance like alcohol, opioids, or benzodiazepines (like Xanax or Ativan), quitting abruptly can cause uncomfortable or even dangerous side effects. Licensed medical professionals ensure the process goes as safely and comfortably as possible while monitoring you 24/7 and administering any required medications,

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Nutrition therapy has short term and long term goals. In the short term, it helps restore your health so you can recover from the physical effects of addiction. Long term, it helps you understand overall health and nutrition to set you up for a healthy lifestyle in recovery.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

LegitScript has reviewed Lighthouse Care Center of Augusta as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in May 2024

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Georgia
License Number: 121-658

Contact Information

Phone icon (706) 651-0005
Building icon

3100 Perimeter Parkway
Augusta, GA 30909

Fact checked and written by:
Jennifer Martin
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Augusta

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Reviews of Lighthouse Care Center of Augusta

2.2/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.2 (100 reviews)
Amber Moore
1 month ago
1

Would have given 0 stars. Was not informed that there was no outpatient services upon entering the facility. I set an appointment for an intake which I've done at other mental health places and filled out the paper and spoke to Rebecca. Not one time did I mention suicide or self harm I only explained that it was a touch of depression and anxiety, again no mention of ill intents, to see if they could help me find a therapist. She went and talked to the doctor and informed me that he wanted to observe me 3 to 5 days. I was like um no I came for a therapist not to be here for a couple of days as I have a job and a one year old. So as I tried to leave she said she would be back to speak to the doctor again and gave me a 1013 form basically involuntarily holding me a minimum of 72 hours for observation because I was a self harm risk???? How the heck does that justify itself. She is a liar and could have costed me my job among other things. The psychiatrist apologized to me and unfortunately I had no choice but to stay and even then it felt like a prison. Didn't have the proper supplies to give us like hygiene and bedding. It was a pretty traumatic experience honestly and I will never forget it. Still in that time there I never once tried self harm or a harm of others as that wasn't how I felt. But people should know if you go there you will be there 3 days minimum and a horrible experience if you did not intend to be there. I'm sure it's great for people who really need the help and I understand that. No outpatient, don't walk in those doors cuz once it locks behind you that's it!

Response from the ownerInvalid relative date format:
We greatly value your feedback and appreciate you taking the time to reach out to us. So that we can follow up with you directly, please provide us with your contact information by visiting http://www.lighthousecarecenters.com/contact-us/. Thank you.
Zatara Grier
1 month ago
5

Lighthouse Care Center of Augusta provided nothing but the best and genuine care for me! The staff were outstanding and really dedicated they were much appreciated from me and my mother. I would like to give a hugeeee shout out to Ms.Tameka Jones y'all when I tell y'all she was the best words literally couldn't even explain how much I needed to meet that kind spirited individual she was so sweet caring and most definitely hard working It totally irritated me at how much she overworked herself and she knew it to there was nights I wasn't in the right state of mind or nights when the unit would just need her presence and her original time to leave would be at 7:30 she'd stay until almost 10:00 at night just to satisfy our needs make sure we were good and straight sometimes she was so therapeutic I would sit in my room and just cry at the fact she would be there for me and us adolescents I'd think she wasn't taking any self care time to herself hands down was one of the best people I've met in a while! God knew I needed her in that dark and overwhelming moment in my life I truly loved her with so much in me! Also I want to give another shout-out to the MHA's and Therapist Starting with Ms.Ty my therapist when I went in there I entered with the mentality that I would not speak or open up to anyone she made me feel comfortable and reassured me that she was only there to help me and to give me a push and a positive outlook on life her dedication definitely didn't go unnoticed!🩷🥹 Ms.Ashley, Ms.Saketiha, Ms.Laketiha, Ms.Angel,Ms.Amy,Ms.Cornelia,Ms.Ceirra,Nurse Andrene❤️❤️,Ms.D, Ms,Shakira, Ms.Britney the nurses and Ms.Shayna both of them they were outstanding and really genuine I appreciated their care and if you're hesitant on sending your child or family there I wouldn't lie to you I recommend this placement for your youth or whoever you may feel needs some type of stable adjustment 10/10 ! # Zatara G Dear lighthouse staff if you see this remember I love y'all therapeuticlly and Thank you so much for everything 💘😘

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We’re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/LighthouseAugusta. Thank you again for sharing your thoughtful comments with us.
Johnny Hughes
1 month ago
5

It was good my children is Haven

Response from the ownerInvalid relative date format:
Hi, Johnny. We are delighted to see this review. Thank you for the kind comments! Have a wonderful day.
Naomi Barnett
1 month ago
1

I was sent here for about 3 months in 2018 for an OD/suicide attempt when I was 13 and I had been treated like I was being punished the entire time I was here. This place is very ghetto, and the staff members are just awful to the patients(children) here. While I understand some of the residents sent here are serving time, I am still baffled at the way I was treated as a child for trying to get help from this facility. The staff members would gossip constantly behind other staff members backs as well as the other patients, and they would pit us all against each other. There was one male staff member in particular (Mr Aron) who was just horrible to the patients, he was very mean. One time while using the restroom in my room I noticed 3 or 4 residents from the boys unit staring into my room and laughing- which the staff aloud even after I reported it. Like I said, this facility was very ghetto and the people in charge of caring for children with mental health issues and special needs were a nightmare to deal with-very mean and borderline abusive to children behind closed doors. While it wasn’t all of the people working here it was a big majority of them, especially those that were working on the girls unit during my stay here in early 2018.

Response from the ownerInvalid relative date format:
Hi, Naomi. We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting http://www.lighthousecarecenters.com/contact-us/. Thank you for reaching out.
Angela Clark
2 months ago
5

The staff that I had to talk to were very nice and professional. My child was treated respectfully and they really seemed to care about him. There was one incident that happened whiley child was there but it was resolved. The staff talked to my child about it and talked to me and explained. Thank you. This was a stressful experience for my child and me, however, I was never not in the know about my child's treatment. I received calls from his therapist, Dr, nurse, and Psychiatrist. If anyone ever has to go through this with their kid, this facility is great. During a stressful time, they did their best to try to provide understanding and alleviate some of the anxiety.

Response from the ownerInvalid relative date format:
Hi, Angela. Your feedback is important to us and we really appreciate you taking the time to share it with us. Thank you for the kind words and we hope you and your child are doing well. Take care!
Samantha Jenkins
2 months ago
5

I can't express enough how grateful I am for the support I received when I called the facility Sunday night late. I was struggling with my depression and feeling overwhelmed, and I just needed someone to talk to. The lady who answered the phone, I believe her name was (T). it sounded like she said something similar to marijuana but i know that is not her name and i heard. Williams from admissions, was an absolute lifesaver. She was incredibly kind, knowledgeable, and patient with me. Even though it was late, she took the time to really listen to me as I cried and shared my feelings. I was being stubborn with her, she asked me my name and tried to asisst me as best she could. She didn't rush me at all and even let me pray with her over the phone, which meant so much. She provided me with a wealth of information and resources, explaining the inpatient process in detail and how I could obtain insurance coverage. Although I didn’t feel I was at the point of needing admission, she still offered to bring me in for an assessment. Just talking with her made me feel so much better and gave me hope. I could tell that if I did need help, I would absolutely turn to this facility because of the compassion and care she showed me. I was feeling so low, and I didn’t realize how much it meant to have someone truly listen and be there for me. T Williams is a breath of fresh air, and I’ll always remember how she made me feel safe and heard. Thank you so much for everything!

Response from the ownerInvalid relative date format:
Thank you for your kind words, Samantha! Shout-outs like this are so meaningful to our team and we will be sure to pass your comments along. Thank you again and take care!
Ashley Walter
2 months ago
5

I know many parents are scared to send their children and trust me when I say I read the reviews and was terrified. Our overall experience was great. My daughter stayed for 30 days. She loved the staff. Her therapist Amy was amazing and really connects with the children. The only issue I had was communication was a little lack of and it was hard only talking to my daughter once a day. She gained all her weight back and enjoyed the food and even tried new foods as well. She got two town passes which we enjoyed because we lived 3.5 hours a way and was able to pick her up at 11am and drop her back off by 7pm. Her mental health since she has been back home is great. She utilizes her cooong skills that she learned there. She also loved having church on Sundays and said every weekend they would have some sort of a social for the kids whether it was an ice cream social or a game day social. Overall don’t let all the negative reviews fool you like they did me at first. Thank you to all whom helped B.J on the 100 hall. You guys rock and she already misses seeing the staff that she grew bonds with!!

Response from the ownerInvalid relative date format:
Hi, Ashley. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://lighthousecarecenters.com/contact-us/. We hope to hear from you soon.
Asha Wallace
2 months ago
5

MICHELE P
2 months ago
1

I was assaulted for the last 2 days I was here. Punched a few times. Staff could’ve cared less. Now I’ve got a bill for 2k. What a humiliating experience. They have my contact info

Response from the ownerInvalid relative date format:
Hi, Michele. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.lighthousecarecenters.com/contact-us/. Again, thank you.
Tucker Cliett
3 months ago
1

Response from the owner3 months ago
Hello, Tucker. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.lighthousecarecenters.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Timothy Winiarski
4 months ago
1

My son acted up in school. We were told we had to get a mental health evaluation. When we called our pediatrician they said we couldn’t go through them. We had to go either here or the ER or here. So with admitted ignorance we went here not being from here and not knowing any better. They admitted our 9 year old autistic child without telling us before hand. Then we were berated with statements that were accusing us of being aggressive when we asked for our son back. I was then harassed repeatedly with misleading sexist statements that left us with our son being held by them, and the threat that he would be turned over to the state if we didn’t do so and told to leave. The next morning a “doctor” who spoke with our scared son called my wife and asked “why would your son be here, they shouldn’t have admitted him”. Followed by the statement that the “doctor” “will try and get him out before the three days”. No phone calls back since. Rude staff, ignorant, inappropriate not helpful or resourceful and they made accusingly false information and statements. The staff omitted details that would have helped us to take our son before they made their decision. Now we wait for what they deemed an evaluation. All because we were aggressive with words only when they shanghaied our son. This is a private business and they may help others but for us they completely destroyed and honesty or professionalism within the medical field. Shame on them.

Response from the ownerInvalid relative date format:
Hi, Timothy. Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting http://www.lighthousecarecenters.com/contact-us/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
Christy Oviatt
4 months ago
1

My adult daughter voluntarily checked herself in. I was told over the phone by a counselor that since she was voluntary she was free to leave at any time. In that 48 hour period, she colored, she painted, she watched Lost. She slept on a cot, she was not given the 4 digit code that allowed her mother to speak with her, she walked around without shoes until it was time for her to leave, they did not relay messages to her and when she asked to use the phone the nurses would randomly shut the phones off and not allow her to. You are not allowed to call into the facility and request to speak with your family member, whether you have a code or not. She had a meeting with a tele therapist over the weekend, that therapist said they were not able to discharge her, that she would need to speak with the weekly therapist. I went there after 48 hours, she told the nurse she wanted to leave and was then given the run around by the same nurse who delayed providing her with the necessary paperwork to begin that process. My first encounter was a rude receptionist, I believe her name was Tracy, after her attitude and grunting I demanded to speak with someone other than her. A Ms. Quiller came out, she was professional and attentive, she relayed the message to my daughter and started the process of getting her discharged, it took 2 hours once Ms. Quiller got involved. I was originally told the release process could take 72 hours. Prior to her discharge they miraculously managed another tele-therapist meeting and of course they sent a representative from their financial office to have her commit to paying them over $3000 in an 18 month period for her 48 hour day care stay. I can promise you. Your loved one may be struggling emotionally and mentally prior to being in this place, before they get to leave, however, they will feel like they're completely losing their mind. They tell you they're adults and can make decisions for themselves but then they lock them out of their rooms, lock them out of restrooms and make them color and paint to occupy their time. I'm quite certain if I had not been on the outside fighting for my daughter, she'd still be in there. Please be sure you know exactly what this place is before considering their services.

Response from the ownerInvalid relative date format:
Hi, Christy. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.lighthousecarecenters.com/contact-us/. We hope to hear from you soon.
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MedMark Treatment Centers offers outpatient treatment for individuals with a... read more.
Claratel Behavioral Health
Decatur, GA (404) 508-6430

Claratel Behavioral Health

DeKalb Community Service Board (CSB) is a public provider of community-based... read more.
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