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Ascension Saint Joseph – Chicago

2900 North Lake Shore Drive Chicago, IL 60657
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AMITA Health Saint Joseph Hospital Chicago IL 60657

About Ascension Saint Joseph – Chicago

Your first step in the process is detox. Detox can include receiving medications that can help curb cravings and withdrawal pains. That way, you can transition into the inpatient or outpatient program with a reduced chance of relapse.

The inpatient and outpatient programs vary in the amount of supervision you’ll receive. If you need extra care and management, the inpatient route is the way to go. You’ll have a private room with luxury comforts to reduce stress and eliminate distractions. There’s also a view over Lake Michigan, which can help reduce stress.

In either case, the core of your program will be therapy. There’s several options, including personalized individual therapy, where you get to explore your emotions and triggers. Or, there’s group therapy, where you lean on others for support and learn from each other.

As you can see, this center’s mental health and addiction treatment takes on a whole person approach. The whole person includes feeding the mind and the body, such as spiritual support and nutritional and physical health programs.

Latest Reviews

Melanie Tamayo
1 week ago on Google
2
I came here for a routine mammogram. The on-site services were smooth and professional, but the administrative and support functions left a lot to be desired. Staff seemed poorly trained, seemingly relying on scripts, and the overall system felt very disorganized. After my mammogram, I received a letter stating that my records had been sent to my primary care physician. This was confusing, as the referral came from my OB/GYN, not my PCP. I called the hospital hotline listed on the letter, and they confirmed the records were sent to my PCP. When I asked to have them redirected to my OB/GYN, I was told to call a different number. That second number couldn’t help either. I then checked with both my OB/GYN and PCP, and neither had received the records. At that point, I didn’t know who else to call and didn’t want to waste another hour chasing answers. My PCP ultimately recommended I go in person to resolve it. I plan to do that, but it’s frustrating how much time and effort is required to fix something that should take five minutes over the phone. I’ve had similar issues with other basic requests. For example, when scheduling the original appointment, I asked if I could have an ultrasound done at the same time as the mammogram, since I typically need one. What should have been a simple yes/no with a brief explanation turned into a 30-minute call filled with long holds and unclear responses. I’m now exploring alternative hospitals for future diagnostics. The clinical care here may be fine, but the lack of coordination and communication makes the overall experience unnecessarily stressful.
Jeremy
1 week ago on Google
1
Well, went to their psych ward as I was in the ER for having low blood sugar and my mom thought counseling but they keep everyone for as long as insurance will pay even a girl who had just given birth and everyone so manipulative
Response from the owner1 week ago
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at 773-217-0631 (Mon-Fri 8 am-4:30 pm) at your earliest convenience? Thank you. -Ascension Illinois Community Manager
Jessica Deckman
2 weeks ago on Google
1
Psychiatric unit- TERRIBLE- if you have loved ones that suffer with mental health due to trauma or any mental health don’t send your loved ones there ESPECIALLY IF THEY ARE PREGNANT. This is my experience and I know everything was recorded-they also have saved footage. I was in this hospital beginning of end of July to beginning of August 2025- I was there due to pregnancy and abrupt medication changes which affected my mental health. Less than a week that I was in the psych unit- women and men are in the same units- they don’t have men on one side and women on the other. Multiple occasions I seen a male patient come out of other patients room- I figured they see everything since I was told I would be safe. I didn’t say anything about that because I could not think clear due to lack of my medication- he even walked out of my room as I was walking in there… -another patient even reported he was watching her in the shower and as sad as that is it’s true considering that was the day he walked out of my room… -that morning the nurses and doctor did not give me any of my morning medication- because the psychiatrist didn’t come see me in person. That night they did not give me my night medication because nurse Noel messed up and contacted someone else and by doing so voided my meds when she should have gone to the first doctor instead of the second doctor. -the next morning no meds again- -To top it off- in the day room- while a worker was in there- another patient punched my head and ear in total 3 or 4 times and yanked my hair while I was sitting down eating lunch. ^This patient did apologize^ -The next day another patient threatened to take my life and threatened to take my unborn babies life. TWO SEPARATE OCCASIONS- I repeated to the workers I did not want to come out in a body bag. Case worker review: Three-Just as bad he set up an appt for me to see a PA and checked with insurance well come to find out that place didn’t even take my insurance- and yet now I’m stuck with a another bill It’s awful these mental health facilities are still opened. I was told that I was safe- My thoughts- safe in there eyes is getting your butt kicked and having one life threatened while being pregnant…. I hope someone looks into this place I pray no one sends there loved ones here.
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7.6 / 10

Accepted Insurance

Ascension Saint Joseph – Chicago works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

free iconFree

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare. For their outpatient programs, you begin by calling them to make your intake appointment. During your intake visit, they perform a urine test to assess what substances are in your system.

inpatient iconInpatient

Their inpatient program is medically based, with medical doctors who oversee each patient. You’ll begin with an intake appointment, in which they perform a physical exam to evaluate your medical stability and a urine test to assess what substances are in your system. Thei inpatient program includes: Detoxification (medical stabilization), and Residential rehab that is a short-term program that provides 24-hour care before you move on to outpatient treatment. Their location inside the hospital offers you treatment for all your health needs in one place.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

24-hour icon24-Hour Clinical Care

Their physicians and nurses are on-site and on call at all times. Psychiatrists and addiction counseling staff are available to help you during your recovery. They can treat any co-existing medical and psychiatric conditions. They provide a mobile, wireless device to continuously monitor your vital signs overnight for increased safety.

intensive-outpatient iconIntensive Outpatient

The Intensive Outpatient Program (IOP) is a comprehensive treatment program that includes diagnostic, psychiatric and psychosocial services. The medical director, outpatient therapist and patient work together to identify therapeutic goals and develop individualized assessments and treatment plans. In a relaxed setting, the IOP provides intensive treatment among a healing community of peers. Offered 3 times per week, this program combines group and individual therapy, education, 12-step meetings and family support in 3-hour sessions. You can choose either a day or evening program to fit your schedule.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. Alcoholics Anonymous (AA), Narcotics Anonymous (NA) and Crystal Meth Anonymous (CMA) hold meetings in the unit for patients and anyone in the recovering community. While they are still in treatment, patients can meet people who are recovering.

aftercare iconAftercare Support

At your discharge from inpatient care, they can refer you to supportive services based on your specific needs, including individual or group therapy, long-term residential treatment or a sober living residence. Bridge group is where a peer (recovering addict) who is living independently talks about how to transition from inpatient and outpatient care to living on your own. The Continuing care program is a weekly, one-hour program that provides an opportunity to touch base with others for ongoing support through your addiction recovery. All of their former patients (inpatient or outpatient) can attend an Alumni meeting for positive reinforcement and fellowship. They host an alumni dinner each quarter.

sober-living iconSober Living Homes

Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals. This short-term program meets from 9 a.m. to 3 p.m. Monday through Friday.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Animal therapy (aka pet therapy or animal-assisted therapy) can be very healing, as it allows patients to bond with animals, who give unconditional love. This is particularly useful for those who suffered trauma by the hands of people, who may be able to trust and form closer attachments to animals than humans at certain stages of rehabilitation.

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

They provide education and support for family members, because family involvement is key to your successful recovery from drug or alcohol addiction. A therapist leads weekly meetings for patients and their family members to connect and share experiences.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

One of their counselors has training from Brené Brown, a researcher in how emotions such as courage, shame, vulnerability and worthiness affect our ability to live a healthy life. Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • lake iconLakeside
  • spa2 iconYoga Studio
  • wifi iconWifi
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Joseph R. Impicciche, JD, MHA

Chief Executive Officer

Eduardo Conrado

President, Ascension

Sally Deitch, MSN, MHA, RN, FACHE

Executive Vice President

Eric S. Engler

Executive Vice President and Chief of Staff

Richard Fogel, MD, FACC, FHRS

Executive Vice President and Chief Clinical Officer

Saurabh Tripathi

Executive Vice President and Chief Financial Officer

Christine Kocot McCoy, JD

Executive Vice President and General Counsel

Michelle H. Kohler, PhD

Executive Vice President and Chief Human Resources Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

2900 North Lake Shore Drive
Chicago, IL 60657

Fact checked and written by:
Peter Lee, PhD
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Chicago

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Reviews of Ascension Saint Joseph – Chicago

3.8/5 (704 reviews)
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Reviews

4.5

It was the hardest decision I ever made, however here I am 6 yrs later still clean

Reviewed on 11/23/2018
4

I just finished my outpatient treatment program at Presence St Joseph Hospital. They were very compassionate! Every nurse and doctor that I had, took outstanding care of me, they were very kind and friendly. However, the representative who helps you schedule your appointment ... Read More

Reviewed on 9/20/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.8 (702 reviews)
Melanie Tamayo
1 week ago
2

I came here for a routine mammogram. The on-site services were smooth and professional, but the administrative and support functions left a lot to be desired. Staff seemed poorly trained, seemingly relying on scripts, and the overall system felt very disorganized. After my mammogram, I received a letter stating that my records had been sent to my primary care physician. This was confusing, as the referral came from my OB/GYN, not my PCP. I called the hospital hotline listed on the letter, and they confirmed the records were sent to my PCP. When I asked to have them redirected to my OB/GYN, I was told to call a different number. That second number couldn’t help either. I then checked with both my OB/GYN and PCP, and neither had received the records. At that point, I didn’t know who else to call and didn’t want to waste another hour chasing answers. My PCP ultimately recommended I go in person to resolve it. I plan to do that, but it’s frustrating how much time and effort is required to fix something that should take five minutes over the phone. I’ve had similar issues with other basic requests. For example, when scheduling the original appointment, I asked if I could have an ultrasound done at the same time as the mammogram, since I typically need one. What should have been a simple yes/no with a brief explanation turned into a 30-minute call filled with long holds and unclear responses. I’m now exploring alternative hospitals for future diagnostics. The clinical care here may be fine, but the lack of coordination and communication makes the overall experience unnecessarily stressful.

Jeremy
1 week ago
1

Well, went to their psych ward as I was in the ER for having low blood sugar and my mom thought counseling but they keep everyone for as long as insurance will pay even a girl who had just given birth and everyone so manipulative

Response from the owner
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at 773-217-0631 (Mon-Fri 8 am-4:30 pm) at your earliest convenience? Thank you. -Ascension Illinois Community Manager
Jessica Deckman
2 weeks ago
1

Psychiatric unit- TERRIBLE- if you have loved ones that suffer with mental health due to trauma or any mental health don’t send your loved ones there ESPECIALLY IF THEY ARE PREGNANT. This is my experience and I know everything was recorded-they also have saved footage. I was in this hospital beginning of end of July to beginning of August 2025- I was there due to pregnancy and abrupt medication changes which affected my mental health. Less than a week that I was in the psych unit- women and men are in the same units- they don’t have men on one side and women on the other. Multiple occasions I seen a male patient come out of other patients room- I figured they see everything since I was told I would be safe. I didn’t say anything about that because I could not think clear due to lack of my medication- he even walked out of my room as I was walking in there… -another patient even reported he was watching her in the shower and as sad as that is it’s true considering that was the day he walked out of my room… -that morning the nurses and doctor did not give me any of my morning medication- because the psychiatrist didn’t come see me in person. That night they did not give me my night medication because nurse Noel messed up and contacted someone else and by doing so voided my meds when she should have gone to the first doctor instead of the second doctor. -the next morning no meds again- -To top it off- in the day room- while a worker was in there- another patient punched my head and ear in total 3 or 4 times and yanked my hair while I was sitting down eating lunch. ^This patient did apologize^ -The next day another patient threatened to take my life and threatened to take my unborn babies life. TWO SEPARATE OCCASIONS- I repeated to the workers I did not want to come out in a body bag. Case worker review: Three-Just as bad he set up an appt for me to see a PA and checked with insurance well come to find out that place didn’t even take my insurance- and yet now I’m stuck with a another bill It’s awful these mental health facilities are still opened. I was told that I was safe- My thoughts- safe in there eyes is getting your butt kicked and having one life threatened while being pregnant…. I hope someone looks into this place I pray no one sends there loved ones here.

Leelee Tv
2 weeks ago
2

I called them to see if I could come into the emergency room without having my state ID because I recently misplaced my wallet a day ago. The lady on the phone was so rude and sarcastic which is sad because I actually liked this hospital . I gave birth to my son here in January. I accidentally left my sons papers from the birth including his footprints. I called to ask about it and they said nobody turned them in 😪 I know that was my fault for being forgetful but I would’ve thought they would still have them. On top of that the room was extremely cold , they had to swaddle my new born baby in 3 blankets … lastly they let a new nurse practice drawing blood on me, which would have been fine but she continued you to move the needle around in my arm trying to get blood . It was a terrible thing to experience after just giving birth.

John
3 weeks ago
1

Horrible! I am new at this hospital. A lot of DEI supporting staff that have no idea what they are doing. Mis information given by Physicians Refferal department. Poor beside manners by a doctor. This hospital does not practice tradional medicine! GO ELSEWHERE!

Response from the owner
We appreciate the review and we take your feedback extremely seriously. We would like to listen to the details around your concern. Would it be possible for you to reach out to us at 773-217-0631 (Mon-Fri 8 am-4:30 pm). -Ascension Illinois Community Manager
charles harvey
1 month ago
3

Response from the owner
Thanks so much for sharing your rating. If there are details you would like to share with us, we're here to listen. You can reach out to us at 773-217-0631. -Ascension Illinois Community Manager
Dari
1 month ago
5

My first time at this hospital in the ER. They took care of me so well, thank you to all the doctor and nurses who help me. They did an amazing job, I wasn't feeling good and sick for the last few days, and they gave me a shot and some medications to make me feel better which already worked out well. I appreciate everything you all did to me today as I needed. Can't stop thanking them. 😇

Response from the owner
So glad to hear your positive feedback! Thank you for taking the time to leave us this review. -Ascension Illinois Community Manager
Patino Patino
1 month ago
1

this hospital is the worst I been calling for a week to get medical records this is crazy not even a hospital like Luries children.They are so busy and still gave my medical record quicker than ST Joseph been calling since 7 am for records and no answer at all

Billie Maddox
1 month ago
2

Amazed by the severe understaffing. I arrived to an unmanned information desk and dialed the extension provided, there was no answer. I then called the operator who asked for details for about 7 minutes then cold transfered me to the department where I had the appointment. The staff member that answered the phone was very impatient and told me I was in the wrong building. She was also will to send me out into 90 degree weather to walk an additional 2 blocks rather than offer a transporter to bring me to the area.

Response from the owner
We'd appreciate the opportunity to learn more about your concern so that we can have our management team look into how we can improve. If you are willing to work with us directly, please call 773-217-0631 (Mon-Fri 8 am-4:30 pm). Thank you. -Ascension Illinois Community Manager
Loaferguy77
1 month ago
1

I was seen in the ER at St. Joseph in Chicago on Monday, July 21, 2025. I have always had great experiences here until Monday. I'm very disappointed with the care here. One walks in and they have you to have a seat and this is after you are let into the Triage area and staff ask you if you are there to see a Doctor.... duh... no I'm here just to sit and watch you all do nothing. Male Nurse or whatever he was had such an attitude, at least with me, not with other people of a different color. Calling it out, it is what it is... racial disparities in healthcare is very much a thing. The so-called PA spent no more than 5 minutes with me and never returned. Also, the way he talked and explained things with other patients, of course non-black was night and day. I waited and waited until I asked the snobby nurse what was going on and why am I still waiting and everyone else had left and I was the first to have arrived before the patients being discharged. I work in healthcare and understand wait times, this had nothing to do with waiting. I was later told that other test were ordered which was never told to me and that I was to have IV fluids. I arrived at about 12:30ish and if I was to have received IV fluids it should have been within the first hour or so, I didn't leave there until after 3 - AMA due to terrible, terrible service and miscommunication. Stay far away from this hospital if you can. Again, in the past I have always received good care here, friends had warned me in the past to seek care elsewhere, I had no reason to, but, now I understand. I know some of the medical Providers and they are very good, so it's not all of them.

Francisco Calderon
1 month ago
5

Doctors and nurses in this hospital truly care about their patients . I will always remember how well they treated my grandpa ; how they attended to him when he was in the emergency room to the moment he was discharged to go home. Thank you ,

Response from the owner
Thanks for the great feedback! We will be sure to pass it along to our team! We wish you good health and wellness. -Ascension Illinois Community Manager
Beatriz Cervantes
2 months ago
3

Medical care was very good but rest of staff seemed cold and uncaring. Did what they had to do but not a word of kindness for my poor 88 year old mom. Would not go back.

Response from the owner
We would welcome the opportunity to speak with you and learn more about your experience. If you'd like for a representative to reach out to you to discuss this further, please email your contact information to AMGIllinois@ascension.org. Thank you.
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