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Bergen New Bridge Medical Center

230 East Ridgewood Avenue Paramus, NJ 07652
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Top 10 Rehab In Paramus
Bergen New Bridge Medical Center NJ 7652

About Bergen New Bridge Medical Center

Bergan New Bridge Medical Center offers drug rehab services to young adults and adults in Paramus, New Jersey. The center provides medication assisted treatment, inpatient treatment, partial hospitalization programs, intensive outpatient services, and aftercare programs. Specialized services are available for veterans and adolescents.

Upon admission, clients are assessed in the withdrawal management facility. More than 50 beds are available, in which clients are evaluated by a case management team. FDA approved buprenorphine and Vivitrol are provided to ease withdrawal pains and reduce cravings. Clients also begin cognitive behavioral therapy counseling to address co-occurring mental and behavioral health disorders as they transition into the next level of care.

The inpatient program at Bergan New Bridge Medical Center is for those who need an acute or subacute hospital treatment program that provides a safe, highly structured environment with 24/7 supervision. During treatment, coping skills are developed that allow for more freedom and a step down into the next suitable treatment environment. This short term program lasts between 10 and 21 days.

The partial hospitalization program is a comprehensive program that provides structured treatment on a daily basis while allowing patients to return home each evening. There are two program tracks available: Acute Mental Health and Dual Diagnosis Partial Hospitalization.

The outpatient programs are available for 3-hour sessions per day, 3 times per week These services provide continued support for addiction recovery through individual therapy, group therapy, faith-based therapy, and educational classes on addiction and recovery. Medication management continues, and for those in need, trauma support may also be offered. Various therapies, such as cognitive behavioral therapy or trauma therapy, may be used to support the unmet needs of each person.

Bergan New Bridge Medical Center offers alumni support through its Peer Recovery Center. Clients participate in peer support programs at the community level, such as Alcoholics Anonymous. Referrals may be provided to outside facilities.

Bergan New Bridge Medical Center offers self-pay and financing options. The center may be in network with Aetna, Beacon, BlueCross/BlueShield, Cigna, Humana, Optum, and Wellpoint. Please check your insurance provider for coverage and out of network benefits.

Latest Reviews

Raphaella Abad
2 months ago on Google
1
PART 1: (8 months ago, Google keeps telling me P1 doesn t show up.) If I could give this review a -1 I would, just off the front office staff alone. My initial appointment with my psychiatrist went well from what I experienced the ONLY time I ve actually been able to see her. However, because of the unprofessional RUDE front desk staff I haven t been able to see her in over two months. To start, they all look at you like you re crazy and look scared when you enter. Listen, if you don t like your job and clearly don t want to help those of us who are seeking competent care and services DO NOT work in this field and leave. You cannot work around very vulnerable individuals who need responsible care and a respectful environment. After my first appointment, one of the coordinators made another appointment for me, however, the only issue is that she wrote 3:45pm on the appointment reminder card and 12:30 pm in the system. I didn t know this until the day of my visit. When I walked in I pre-checked in which is an absolute waste of time to begin with. Anyway after going inside I told the same rude and disrespectful woman who I ve had the pleasure of talking to twice already my name and date of birth as well as time of visit. She then proceeded to tell me that I missed my appointment and that it was at 12:30pm. I told her no it was not I have the card the girl who made my appointment Autumn gave me at home and it said 3:45pm. She told me that she didn t know but that there was nothing that could be done because I missed it. That in itself pissed me off because NO I DID NOT MISS MY APPOINTMENT you guys don t know how to make a proper appointment and then want to blame me for that??! Yeah no. I then asked for them to reschedule not that she even asked.. and then the power went out.. talk about outdated and absolutely ratchet. Anyway, I asked to speak to Autumn who was in the back and explained to her what was going on. And although she has been kind to me the times I ve spoken to her and tried to help I ve been screwed over twice already and kindness alone can only do so much. She apologized which I appreciated and took fault for what had occurred and told me she would call me tomorrow (Friday ) for the quickest appointment possible before next Wednesday as I had to leave overseas. She told me that because it was on her that she would have to double book my doctor if she had to which I appreciated because it showed urgency although I felt bad for the doctor. However, next day no call or voicemail. I called and spoke to someone named Ana who was told me autumn was off and the doctor was on vacation until next Wednesday the day I was scheduled to fly out. She told me she was going to double book the doctor for Wednesday at 9am before my flight as that was all she had and I of course took it because I needed to see my doctor. I got very sick with the flu and when Wednesday came I was a mess I felt horrible but STILL went to my 9am appointment because I needed to see my provider. I went with a mask and all and even called to let them know I was running 4 minutes late due to lack of parking which is terrible there as well. Anyway up I go sick as heck do the pre-check in go inside talk to the SAME rude damn lady at the front office tell her my name, date of birth and time of appointment. She looks me up and tells me I can t see my provider because I was double booked and the doctor would most likely not be able to see me. It s not my fault that your staff cannot make a proper appointment. She said there were notes and read what happened and that the other girls got in trouble for double booking my doctor as if that was my problem or responsibility. I don t give a rats ass what you and your staff do behind closed doors. You have one job and that s to provide exceptional service to those of us who are there period. I told her if you knew I wasn t going to be seen why wouldn t you do the proper thing which is CALL the patient beforehand and inform them and apologize for the inconvenience and make it right after screwing up.
Response from the owner2 months ago
Thank you for sharing your experience with us. We take all feedback seriously and expect our team to treat everyone with dignity and compassion. We understand the importance of receiving timely and coordinated healthcare. Our Patient Experience Team can support you and address your concerns directly. Please contact them at 201-967-6879 or email wecare@newbridgehealth.org, so we can follow up with you.
Natoya Walker
2 months ago on Google
1
If you ever have a love one that is experiencing a mental crisis. Please for the love of God never take them anywhere near this place.
Response from the owner2 months ago
We recognize how challenging it can be when a loved one is going through a mental health crisis. At Bergen New Bridge Medical Center, we are dedicated to offering respectful and compassionate care to all who visit us. Our Patient Experience Team is ready to assist you with any concerns or feedback. Please call 201-967-6879 or email us at wecare@newbridgehealth.org.
Brian Fernandez
2 months ago on Google
1
If you have another alternative you should go there. Last resort. Be prepared for as little attention as is possible. Appointment take months to make and the appt. times for procedures are suggestions for staff so be ready to wait hours after your scheduled appointment. There are some nice staff members and they will apologize for the wait. The rest of the people are generally miserable. They re very unhappy and if you complain they ll tell you that you should ve gone elsewhere. This isn t including the crazy er or during hectic hours. Go anytime to any regular visit and the experience will generally be the same. Avoid if at all possible
Response from the owner1 month ago
We appreciate you taking the time to provide feedback. We understand how important timely access to care and a positive experience are to all our patients, and we are committed to making improvements wherever possible. We take concerns about wait times, scheduling, and overall experience seriously. While we cannot address specific details online, our Patient Experience Team can discuss your concerns directly. Please contact the team at 201-967-6879 or email wecare@newbridgehealth.org so we can better understand your experience.
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8.1 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Treatment is available for a variety of mental health issues and includes comprehensive mental health evaluation, individual, group and family therapy, as well as medication management. The goal of outpatient treatment is to provide support, structure, and therapy that will allow patients to remain on their journey toward self-mastery while living at home and in their community.
inpatient iconInpatient
Clients often enter inpatient rehab following detox, but they may also enroll during early recovery or at an increased risk of relapse. Inpatient rehabs provide housing, meals, and intensive clinical supervision, allowing clients to focus exclusively on their recovery in a highly structured and supportive environment. Clients typically receive multiple individual, group, and/or family therapy sessions weekly. Many programs also offer extensive addiction education and recovery-focused life skills training. Integrative inpatient rehabs provide holistic therapies as well.
intensive-outpatient iconIntensive Outpatient
Not every chemically-dependent patient requires inpatient or residential treatment. Many have been successfully launched into recovery through an effective outpatient treatment program. The IOP offers 3 hours of treatment in either a day or an evening program. The treatment team, which includes you, your counselors, and a psychiatrist when needed, will determine how many days a week and how long you will attend the program.
aftercare iconAftercare Support
Clients in a rehab aftercare program have typically completed detox and intensive inpatient and are medically stable. These programs are designed to address addiction recovery as a life-long process. Outpatient counseling and recovery education are typically categorized as drug rehab aftercare, but many clients continue to receive support after being discharged from formal outpatient treatment. Case managers and recovery teams facilitate clients' access to peer coaching, career counseling, 12 step program induction, and related services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
heart-hands iconIntervention Services
A drug intervention in New Jersey is more than a confrontational conversation. This organized effort is specific and goal-oriented. During the intervention, family members share specific examples of how the person's addiction has impacted their lives and spell out what they will do if the individual does not get treatment. The intervention also presents a clear treatment plan, which typically involves input from intervention services.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term, intensive outpatient option designed for those with moderate to severe addictions who don't require 24-hour care. PHP treatment is often fully covered by insurance and provides structured programming (i.e. individual and group therapy). A typical partial hospitalization program can meet 3-5 days a week for a minimum of 20 hours, offering intensive treatment during the day while allowing you to return home after. PHP treatment duration can vary based on your progress but averages 90 days.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
medically-assisted-detox iconMedically Assisted Detox
Inpatient Treatment is often necessary for a safe and successful medical withdrawal from alcohol, heroin, benzodiazepines, and prescription pain medication. Patients requiring detoxification can do so in a safe environment staffed with trained, competent, and caring professionals. The time period for detoxification ranges from 4–8 days. To accommodate patients in need of detox who have ambulating issues or other medical comorbidities, Bergen Regional has expanded its detox program to accommodate higher acuity patients.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in New Jersey is the process of addressing the complex issues involved with addiction. Challenges are identified and addressed through individual and group counseling. Participants learn how to manage these issues without the use of substances.

New Bridge serves patients dealing with co-occurring mental illness and chemical addiction who require daily medical and nursing attention due to the intensity of their addiction and the severity of their psychiatric problem. A five hour a day structured group treatment program following the 12 step model provides patients with critical services that will allow them to learn the skills required to control their symptoms, lead productive lives, and prevent relapse, keeping the same standards or even, improving the services offered on the treatment center previously known as Bergen Regional Medical Center.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational interviewing helps clients find their motivation to change. It can be an effective method to work with clients who are angry or hostile or feel insecure about their ability to make changes in their lives. It is often used during addiction treatment or to manage physical health conditions.

Trauma therapy provides a structure to approach healing from past traumatic events that you may have witnessed or experienced. Your therapist will work with you to identify and process these memories. This helps promote a sense of safety and stability and helps you heal emotionally.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

When one person in a family suffers from a mental or emotional illness, everyone else in the family is affected. Stress and strains in relationships are intensified. They understand this and encourage family members to express their needs and feelings. They are committed to helping families participate in their loved one’s recovery process by encouraging active involvement in treatment and educational programs.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Deborah Visconi

President and Chief Executive Officer

Gian Varbaro, MD

Chief Medical Officer,Vice President Ambulatory Services

Katie Richardson

Senior Vice President Operations & Long Term Care Administrator

Julia Orlando

Vice President of Integrative Services

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

LegitScript has reviewed Bergen New Bridge Medical Center as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: New Jersey

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 3050

Contact Information

Phone icon (201) 967-4000
Building icon

230 East Ridgewood Avenue
Paramus, NJ 07652

Fact checked and written by:
Peter Lee, PhD
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Paramus

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Reviews of Bergen New Bridge Medical Center

2.9/5 (100 reviews)
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Google Reviews

2.9 (100 reviews)
Cindy
2 weeks ago
5

This will be long. I went for detox. First I meet Matthew, cute and nice, same goes with Nathaniel. Then I meet Ben nice man and good advice giver. Then there is Rachel. She is great to talk to and good listener and makes squatting and coughing a funny ordeal LOL, also had great conversation with her and a couple ladies, it was a good time...Time to see Dr. Rambaran he keeps things light and jokes around (with no judgement) which is refreshing. Dr. Jacobs was cracking some jokes too keeping things light. My nurses were amazing, answered any questions, explained everything, went above and beyond and also informative. Nurse Jonatha, Sue, and Yoonee were the best very very nice ladies. Aram and Anna Maria were my counselors, never gave me a hard time about using the phone and listened to what my plan was when I left detox which was go back to my IOP that I was and still in without pressures of doing or going somewhere else. All in all I had a great experience and would suggest this place to anyone. Also I had two different roommates and both were great too which made the stay easier as well. (food not the best, but its not supposed to be The Plaza) Thank you All!!! Cindy T.

Response from the ownerInvalid relative date format:
Thank you for your thoughtful feedback! We’re thrilled to hear that you had a positive experience with our team during your detox process. It’s great to know you felt supported and cared for by our staff, from the medical team to the counselors. We’ll be sure to share your kind words with everyone involved.<br> <br>If you have any additional feedback, our Patient Experience Team would love to hear from you. Please get in touch with them at 201.967.6879 or via email at wecare@newbridgehealth.org.<br> <br>Thank you for trusting us with your care, and we wish you continued success on your journey!
Kevin
3 weeks ago
1

Do not go to this place, my pregnant wife went here for bleeding from a car accident. They made her wait 2 hours before any doctor can see her. She informed them she had bleeding and was in a car accident and made here wait 2 hours. I don’t suggest anyone go here. Yea the place is brand new but that’s all that’s there it makes sense why they have a police officer in the emergency room incase anyone over reacts over being mis treated. They also let her leave and said she would be fine after a few hours that wasn’t the case this place is horrible who makes a lady pregnant in a car crash wait 2 hours in the ER. Maybe due to her race I have no clue. DO NOT GO HERE

Response from the ownerInvalid relative date format:
Thank you for sharing your perspective with us. We understand that an emergency case can be very concerning and stressful for the patient and their family. While we cannot discuss specific details due to patient privacy laws, we take all concerns seriously and are committed to providing quality and compassionate care to everyone. We encourage you to contact our Patient Experience Team at 201-967-6879 or via email at wecare@newbridgehealth.org to discuss your experience further. Your feedback is invaluable as we work to improve our services continuously.
Conrad Tillard Jr.
3 weeks ago
1

I was physically tortured in this facility. It was to the point I couldn’t stand and my jaw felt dismembered. The worst pain I have ever experienced in life. This is an inhumane institution and it should be abolished. Be mindful of where you have your paranoid crises or mental breakdowns. North Bergen, is not the place. Not to mention, it has left me emotionally deprived. I can’t enjoy life as I once did. Film, music, family, friends, romance. Life in it’s entirety. It’s as if they took a piece of my heart and mind with them. Nothing is enjoyable.

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your perspective. We are truly sorry to hear you felt this way during your time with us. Please know that we take patient feedback seriously and are committed to providing compassionate care to all our patients and residents. We understand how challenging this must have been for you.<br> <br>We encourage you to contact our Patient Experience Team at 201-967-6879 or wecare@newbridgehealth.org. They are available to discuss your experience, offer support, and better understand your concerns. Your well-being is important to us, and we are here to help.
Martha Ramirez
1 month ago
5

I havent been in this Hospital for couples years now ‘ and today after so long i had an appointment and im so happy i did it here. Very helpful and clean. Before yes it was not too good lol but today wow i was surprised the big changes.

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your feedback! We’re thrilled to hear that your recent experience exceeded your expectations and that you noticed the positive changes at our facility. At Bergen New Bridge, we are committed to continuously improving our services and providing the best care possible. Your satisfaction is important to us. If you have any questions or need further assistance, please don’t hesitate to contact our Patient Experience Team at 201-967-6879 or email us at wecare@newbridgehealth.org.
Alba Sanchez
1 month ago
1

This hospital is the worst place to bring anyone for anything, they shouldn’t even be in the healthcare industry at all, they don’t do anything at all to help the patients, they just medicate them to keep them like zombies and then send them home with no good future programs that can assist the patients in any positive change. I wish the state of NJ had better options. It’s just a nightmare it’s always a really bad experience and the communication is the worst they keep redirecting the call and leaving you on hold with no assistance or help. I will keep adding to this review every day. Every time I have a visit at this place with my daughter I hate it even more, they can NOT even schedule a future appt, they have none. this is horrible. Regardless of the really bad reviews nothing gets done to better this place. it is continuous down hill and no positive changes at all.

Response from the ownerInvalid relative date format:
Thank you for sharing your feedback. We understand how important it is to feel supported and heard, especially regarding your healthcare needs. We take patient concerns seriously and strive to improve our services continuously. We would appreciate the opportunity to understand your experience better and ask you to contact our Patient Experience Team at 201-967-6879 or via email at wecare@newbridgehealth.org. Your insights are valuable to us as we enhance our care and services.
Marta Gupkova
1 month ago
5

Day of April 23rd. I had a hernia surgery, the procedure was being handled by Dr. John Kollar - Same day surgery. I would like to express my sincere gratitude and a big thank you to the whole team, with the preparation before and after surgery. I was really calm and relieved with the whole process and they treated me with the upmost care, especially during the surgery. In conclusion a big thank you to “Dr.Kollar” and nurse “Sarah Weinmann” for their hard work and being trustworthy. I wish them all the best, thank you again!

Response from the ownerInvalid relative date format:
Thank you for sharing your thoughtful feedback. We are thrilled to hear about your positive experience with Dr. Kollar and our team. We will share your kind words with Dr. Kollar and the team members you mentioned, including Shantae, Justine, Mave, Shangping, Marianne, Reju, and Sarah.<br><br>Your appreciation means a great deal to us, and we are so glad you felt well taken care of throughout your surgery and recovery.<br><br>If you have any further questions or concerns, please don't hesitate to contact our Patient Experience Team at 201-967-6879 or wecare@newbridgehealth.org.<br><br>Thank you again for trusting us with your care, and we wish you continued good health and well-being.
Lucero Rodriguez
1 month ago
1

Very unprofessional place. Security in the entrance are on their phones and don't greet you. Social worker Remonde tells me she doesn't feel comfortable to give me her work email address. I call 3 times and the social worker does not pick up the phone. Social worker at 2pm after calling all morning, tells me on the phone that she doesn't have time for me because she has 20 patients. Social workers rotate each week so im getting different calls from different people each week who dont know the situation. The social worker is asking me which insurance my mom has. I call unit B2 and RN Arny tells me she can't help me and my mom because she's covering only today and to call back in 5 min. When I call back assistant Jorome tells me the nurse is on break. Psychiatrist only come on Monday and Fridays. My mom has been asking to leave the facility everyday and there has been no resolution. Would not recommend a friend to this New Bridge Hospital. When I visit the hospital everyone is rude and disrespectful.

Response from the ownerInvalid relative date format:
Thank you for sharing your feedback with us. We assure you that we are committed to delivering the highest quality of care and support to our patients and their families.<br><br>We take your concerns seriously and encourage you to contact our Patient Experience Team at 201-967-6879 or email at wecare@newbridgehealth.org. We are here to listen and help resolve any issues.<br><br>Thank you for bringing this to our attention. We want to speak with you directly about what you shared.
Jasmine Gemini
1 month ago
1

This establishment is improper, lack communication, and unprofessional. If you really care about your mental health or loved ones mental health. DO NOT TAKE THEM HERE.

Response from the ownerInvalid relative date format:
Thank you for sharing your feedback. We take all concerns seriously and are committed to providing respectful and compassionate care. Although your comment lacks specific details, we would appreciate the opportunity to learn more about your experience. Please contact our Patient Experience Team at 201-967-6879 or email us at wecare@newbridgehealth.org so we can better understand your situation.
Jennifer Marin
1 month ago
1

When I first went to new bridge medical center.I was treated with so much disrespect by every staff.

Response from the ownerInvalid relative date format:
We appreciate that you took the time to share your feedback. We’re committed to treating every person with dignity and respect and taking your concerns seriously. Our Patient Experience Team is here to support you and assist you further. Please contact them at 201-967-6879 or email wecare@newbridgehealth.org so we can better understand your experience.
Mimi Tsai
1 month ago
1

I arrived in the ER with ankle damage after an accident involving glass. I begged for an X-ray bc I believed I still had glass in my ankle. PA Noor Ahmed refused to give me an x-ray, saying she was sure that there was no glass in my ankle. Today I got an x-ray that showed a LARGE PIECE OF GLASS INSIDE THE SUTURED ANKLE. Now I have to get surgery, there may be tendon damage, and I cannot work for 2-3 months. Absolutely horrible third world level of medical malpractice. This hospital and the PA will be hearing from my lawyer.

Response from the ownerInvalid relative date format:
Thank you for your feedback. We take concerns seriously and understand the distress this may cause. We can't discuss specific care details here to protect your privacy and comply with HIPAA. Please contact our Patient Experience Team at 201.967.6879 or email wecare@newbridgehealth.org to help resolve your concerns. We appreciate your understanding.
Marianela Christy
1 month ago
5

6 years ago today I was admitted to detox at BNBMC. I was scared. I was defeated. I was without hope or any dea of what was to become of me. The staff at intake treated me with kindness and gave me hope. While in detox the counselors asked me what I wanted to do next, where did I want to go? I said 'I don't know, but I don't want to go back'. So they suggested a 21 day program they had: F1 and so it began. The start of a brand new life that today I enjoy to the fullest. I went on to enter 'Spring House' (which they also suggested and helped placed me there, conveniently on campus). I want to thank all the staff at BNBMC for caring, for giving chances at life. Especially a big huge THANK YOU to nurse Joe and Kathy and all the staff at F1. And ultimately to Mike Paeolo for his never ending believe and love of the work he does: WE DO REVOVER!!!- Marianela Christy

Response from the ownerInvalid relative date format:
Thank you so much for your heartfelt review and for sharing your inspiring journey. We are truly moved by your story and honored by your kind words about our staff and programs. While we cannot confirm any individual’s care or treatment due to privacy regulations, we deeply value hearing how our services have made a difference.<br> <br>If you ever wish to share more or need further support, our Patient Experience Team is here to help at 201-967-6879 or via email at wecare@newbridgehealth.org.<br> <br>We wish you continued strength, health, and happiness on your journey!
Azura Katalan
1 month ago
1

It is a tragedy that people who may truly be struggling can end up in the hands of a staff made up of psychopathic and sadistic doctors, whose goal is to make patients even sicker.

Response from the ownerInvalid relative date format:
Thank you for sharing your perspective. We take all feedback seriously and are committed to delivering compassionate, respectful care to every patient. While we cannot discuss specific situations publicly, we encourage you to contact our Patient Experience Team so we can better understand your concerns. Please reach out at 201-967-6879 or wecare@newbridgehealth.org.
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