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Bon Secours Community Hospital

160 East Main Street Port Jervis, NY 12771
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Bon Secours Community Hospital NY 12771

About Bon Secours Community Hospital

Bon Secours Community Hospital, located in Port Jervis, New York is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, relapse prevention, and 12-step therapy. Specialty rehab programs at Bon Secours Community Hospital include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-sensitive addiction treatment considering health and life-stage issues of older adults. For recreation, patients can use the meditation room to promote mindfulness during recovery. Bon Secours Community Hospital has received accreditations from The Joint Commission.

Latest Reviews

George
1 week ago on Google
1
Based on my experience the medical services and clinicians are second to none. On the other hand, the management of electronic records, especially the records department are an abomination. After this experience, I could not in clear conscience, return to this hospital.
Response from the owner1 week ago
Hello George, Thank you for bringing this concern to our attention. Bon Secours Community Hospital aims to provide safe, quality, patient-centered care. We apologize that that was not your experience. Please contact Patient Experience at 845.858.7152 so we may resolve this matter and improve our care.
Andrew Rutherford
1 week ago on Google
1
Place sucks, woman stuck me 3 times for an iv my hand is blown up swollen from her missing my vein. She needs more training for sure.
Ms Delilah Marie
2 weeks ago on Google
5
Extremely pleased and satisfied with my recent ER experience. Nurse Chad and nurse Sabrina were very professional, kind and compassionate. They made very difficult situation more comfortable and less stressful. Thank you and God Bless!
Response from the owner1 week ago
Hello Ms. Delilah Marie, Thank you for sharing your positive experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated.

Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team.

We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more.

Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.3 / 10

Accepted Insurance

Bon Secours Community Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient rehabs offer an intermediate level of care for clients who do not require the kind of intensive supervision and support an inpatient program typically provides. Many clients transition into outpatient care immediately after exiting inpatient treatment. Others enter outpatient programs upon completing detox. Some facilities offer ambulatory medical detox for clients who do not require hospitalization. Most outpatient rehabs offer a combination of services, including addiction counseling, life skills training, and medication assisted treatment (MAT).

inpatient iconInpatient

Inpatient rehabs provide a space for clients to focus exclusively on their recovery while receiving intensive supervision and support. Inpatient treatment centers provide housing and food and most offer round-the-clock clinical care. Their primary treatment modalities typically consist of addiction counseling using various psychotherapeutic methods, including CBT, DBT, RBT, and motivational interviewing. Many rehabs also provide specialized services for clients with co-occurring addiction and mental illness. Recovery-focused life skills training and holistic therapies are other common services.

intensive-outpatient iconIntensive Outpatient

Clients who enroll in an intensive outpatient program (IOP) are typically either in early recovery or are experiencing a crisis that increases their relapse risk. These programs promote clients' sustained sobriety through robust support, including multiple, extended care sessions per week. Intensive outpatient treatment often encompasses an array of services, including psychotherapy, recovery education, and evidence-based holistic therapies, such as acupuncture and meditation. Many outpatient rehabs also offer medication assisted treatment (MAT).

aftercare iconAftercare Support

Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.

12-step icon12-Step

Participants in 12 step programs maintain access to community-based peer support, which is the programs' primary treatment modality. 12 step recovery combines personal growth with paper coaching. Participants regularly attend group meetings, which are free, anonymous, open to the public, and available multiple times per day in most communities. They are also mentored by self-selected sponsors who guide them through the steps of recovery. Age and gender specific and other specialized formats are common.

medically-assisted-detox iconMedically Assisted Detox

Medical detox involves weaning your body off of addictive substances in a medically supervised environment. If you've become dependent on alcohol and/or drugs, quitting on your own can be uncomfortable and even dangerous. In medically assisted detox, a team of licensed medical professionals will help manage potential withdrawal symptoms, ensuring that you're as safe and comfortable as possible. This process typically takes about 5-7 days, although the length will depend on your individual needs.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Introduced in 1983, motivational interviewing is a method to help clients commit to change. It's based on the philosophy that change is hard, and clients must explore their own options and come to their own conclusions rather than receive warnings or advice from the therapist.

You can participate in couples therapy to focus on a specific problem in your relationship or for general strengthening of the relationship. This therapy aims to help you improve communication, address conflict, and grow in affection for one another.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

160 East Main Street
Port Jervis, NY 12771

Rehab in Cities Near Port Jervis

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Reviews of Bon Secours Community Hospital

2.6/5 (179 reviews)
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Reviews

2.5

The treatment they provide is good, they have a high quality of services. However the staff could improve, they lack communication between them and the doctors, and then between them and us patients, so they slow down some processes. They also could pay more attention to pat ... Read More

Reviewed on 11/15/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (178 reviews)
George
1 week ago
1

Based on my experience the medical services and clinicians are second to none. On the other hand, the management of electronic records, especially the records department are an abomination. After this experience, I could not in clear conscience, return to this hospital.

Response from the owner
Hello George, Thank you for bringing this concern to our attention. Bon Secours Community Hospital aims to provide safe, quality, patient-centered care. We apologize that that was not your experience. Please contact Patient Experience at 845.858.7152 so we may resolve this matter and improve our care.
Andrew Rutherford
1 week ago
1

Place sucks, woman stuck me 3 times for an iv my hand is blown up swollen from her missing my vein. She needs more training for sure.

Ms Delilah Marie
2 weeks ago
5

Extremely pleased and satisfied with my recent ER experience. Nurse Chad and nurse Sabrina were very professional, kind and compassionate. They made very difficult situation more comfortable and less stressful. Thank you and God Bless!

Response from the owner
Hello Ms. Delilah Marie, Thank you for sharing your positive experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated.

Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team.

We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more.

Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
rosemary von tobel
3 weeks ago
5

Excellent medical care! and caring staff. My husband has many complex medical conditions and needed to be seen and hospitalized while visiting in Matamoras PA. The Bon Secours physicians and staff saved his life. Once recovered we visited his primary physician who is affiliated with a renowned medical center and he said 'he wouldn't have done anything differently ". Will not hesitate to use this facility when in the area. Thank you for your expert care.

Response from the owner
Hello Rosemary, Thank you for sharing your husband's positive experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated.

Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team.

We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more.

Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
True north 30
3 weeks ago
5

I’ve unfortunately had to go to the hospital a few times this year and each time I’ve had an over all excellent experience. Generally there is no wait time and you are seen right away. The ER nurse staff treatment was excellent with everyone friendly and willing to listen regardless of the hour I went. The Dr.’s were knowledgeable and addressed my question's..I know that a small hospital doesn’t have everything you might find in a big city hospital but you have a gem in your community that most towns would be lucky to have. Thank you to the staff for helping me get better!

Response from the owner
Hello, We are happy to hear that you are feeling better. We appreciate your feedback and wish you all the best in your health. We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more.
Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
paul ustic
1 month ago
2

When I went I told them it was a workman's comp claim, they gave me the paper to fill that info out, and yet for some reason I'm still being sent a bill and a notice from my personal insurance saying my claim was approved. Someone needs to be taught how to properly do paper work it would seem

Response from the owner
Hello Paul, thank you for taking the time to share your feedback with us. We would like to work with you to address your billing concerns. Please contact us at 844.419.2701.
Snowflake B
1 month ago
1

STAFF IN NEW DIRECTIONS ARE A JOKE. CLINICAL DECISIO S ARE MADE BY A NURSE MANAGER Kim Everett NOT THE CASAC OR SOCIAL WORKER THAT was ASSIGNED TO MY SON NURSE MANAGER REFUSED ME A 5 MINUTE VISIT TO ADDRESS AND SIGN CHECKS PRIOR TO GOING TO LONG TERM TREATMENT IN ALBANY.THIS WAS AFTER HIS COUNSELOR SAID SHE WAS AVAILABLE TO MEET WITH US PRIOR TO DISCHSRGE THEY HAVE NO EMPATHY . DO NOT GO THERE. IM FILING A COMPLAINT WITH OASAS AND MY ATTORNEY

Response from the owner
Hello, We regret you had a negative experience while in our care. Your experience does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 845.858.7152 so we can work with you to address your concerns.
Thank You
1 month ago
2

Bon Secours is a much needed hospital in the Community but it’s quite obvious that WMC doesn’t care much about the hospital nor the people they serve. The workers are visibly stressed, short staffed, some get berated and attacked by patients and STILL show up for work everyday. The condition of the parking lot with all the pot holes is absurd, and worst of all….the building looks like trash. Bugs.wasps and huge spiders with webs everywhere have taken up residence outside and is covering the building making it look unsightly and dirty. It’s impossible to get into the Emergency Dept at night without insects in your hair. The amount of nsects and spiders that build nests and fly into the building when the doors open is so ridiculous. My Dad was a patient in room 13 and there were insects from outside crawling everywhere in the room. Unsanitary and gross. Why are there no bug zappers? Or the fans that blow outward to prevent the insects from coming in? And for heavens sake power wash the building off! Doesn’t the hospital have 24 hour maintenance workers? What for they do all night? If NOT maintaining the appearance of the building. It’s a shame how the Community is being treated.

Response from the owner
Hello, We regret you had a negative experience while in our care. Your experience does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 845.858.7152 so we can work with you to address your concerns.
Chris Right
1 month ago
1

I had a emergency room visit recently and was charged an astronomical amount to leave there with no remedy or relief. Ive been told to never use this hospital and now i understand. This place will overcharge you even with decent insurance.

Response from the owner
Hello Chris, Thank you for bringing this concern to our attention. Bon Secours Community Hospital aims to provide safe, quality, patient-centered care. We apologize that that was not your experience. Please contact Patient Experience at 845.858.7152 so we may resolve this matter and improve our care.
Chris Occhiogrosso
1 month ago
4

Response from the owner
Thank you for rating your experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated.

Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
Becca Lynn
1 month ago
1

Don’t waste your time going here, the WORST hospital I’ve ever stepped foot in. Waited 4 hours for one test and the results just for the doctor to tell me there wasn’t anything wrong and told me I could be discharged and after waiting 40 minutes to leave a nurse comes back and says they never got the results and are still waiting claiming he got “confused” the doctors name was Charles, he does not respect anyone or their pain and chalks it up to fine so he doesn’t have to deal with it. Do not go here if you value your health.

Response from the owner
Hello Becca Lynn, We regret you had a negative experience while in our care. Your experience does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 845.858.7152 so we can work with you to address your concerns.
Maria Moux
2 months ago
5

Last week I went to the ER and everyone was great. I almost didn't go because of the reviews but I'm glad I did.

Response from the owner
Hello Maria, Thank you for sharing your positive experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated.

Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team.

We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more.

Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
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