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North Central Federal VA Clinic

17440 Henderson Pass
San Antonio, TX 78232
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South Texas VA Health Care System - North Central Federal VA Clinic TX 78232

About North Central Federal VA Clinic

The level of treatment at this center is limited to outpatient care, but they still offer some essential services. Outpatient care is slightly less intensive, though, so if you require 24/7 treatment while you recover, there are other options for you, and you can be referred to other clinics in the area that offer inpatient care. This center also has specialized care for those in the LGBTQ+ community, and they offer health maintenance, community support and counseling services.

Their outpatient program offers counseling services such as individual therapy, group counseling and marriage or relationship counseling. Individual therapy can help you identify triggers, deal with past traumas and even learn coping skills to prevent relapse in the future. Group therapy can help you connect with new friends who can help you along your journey.

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Fact checked and written by:
Benjamin Cardenas
Edited by:
Kerry Nenn, BSW

Latest Reviews

Michael Lopez
3 weeks ago on Google
3
Interactions with Mr. Lawson and his team have been frustrating. Initially, I was scheduled on random days each week. Mr. Lawson suggested Fridays at 4 p.m. would work better, and I agreed. However, the schedule wasn’t updated properly, and I continued receiving notifications for the old times until I followed up myself. There were also multiple video appointments where Mr. Lawson did not join, leaving my wife and me waiting without explanation. Messages I sent during those times went unanswered for days. When I called, I was told the system didn’t reflect the changes, yet Mr. Lawson later claimed he had been waiting for us, and despite us receiving links and text reminders for those appointments. If it wasn't in the system, why did I have a link and why was he waiting for us? This pattern repeated, and when I called again, a team member was short and dismissive, eventually hanging up without returning the call. The lack of communication and professionalism has been disappointing. My hope is that this team improves its scheduling coordination and responsiveness, so veterans don’t face unnecessary confusion or wasted time. I’m giving 3 stars only because other VA teams and providers here have been excellent. Dr. Lopez-Roca genuinely cares about his patients and is a great human overall.
Kat Mal
1 month ago on Google
5
Awesome clinic and excellent staff!!!
Pac
3 months ago on Google
1
The lab opened at 7:30am and from the time it opened to 8am there were at least 40 people waiting but only two people called during that 30 minute window. I could just hear the chatter all around me with how mad people were.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

The VA Psychosocial Rehabilitation and Recovery Center (PRRC) is an outpatient transitional learning center designed to support recovery and integration into meaningful self-determined community roles for Veterans with mental illness and severe functional impairment. Therapies offered include health and wellness education (including recreation therapy), stress management, management of mental illness, medication education, group therapy, sleep hygiene, nutrition education, community resources, and spiritual wellness.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Julianne Flynn, MD

Executive Director

John Mendoza

Deputy Medical Center Director

Heather Yun, MD, FACP, FIDSA

Chief of Staff

Eleanor Milo, DNP, RN, CENP, NEA-BC

Associate Director for Patient Care Services

Shane Soto, MHA

Associate Director for Resources

Adam Bernal

Associate Director for Operations

Melissa Pineda-Sanchez

Acting Assistant Director

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2871

Contact Information

Building icon

17440 Henderson Pass
San Antonio, TX 78232

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Reviews of North Central Federal VA Clinic

3.35/5 (133 reviews)
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Staff
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5
59
4
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3533834586466 (133 reviews)
Michael Lopez
3 weeks ago
3

Interactions with Mr. Lawson and his team have been frustrating. Initially, I was scheduled on random days each week. Mr. Lawson suggested Fridays at 4 p.m. would work better, and I agreed. However, the schedule wasn’t updated properly, and I continued receiving notifications for the old times until I followed up myself. There were also multiple video appointments where Mr. Lawson did not join, leaving my wife and me waiting without explanation. Messages I sent during those times went unanswered for days. When I called, I was told the system didn’t reflect the changes, yet Mr. Lawson later claimed he had been waiting for us, and despite us receiving links and text reminders for those appointments. If it wasn't in the system, why did I have a link and why was he waiting for us? This pattern repeated, and when I called again, a team member was short and dismissive, eventually hanging up without returning the call. The lack of communication and professionalism has been disappointing. My hope is that this team improves its scheduling coordination and responsiveness, so veterans don’t face unnecessary confusion or wasted time. I’m giving 3 stars only because other VA teams and providers here have been excellent. Dr. Lopez-Roca genuinely cares about his patients and is a great human overall.

Shelia (FoxZyMama59)
1 month ago
4

Kat Mal
1 month ago
5

Awesome clinic and excellent staff!!!

Len Bishop
2 months ago
5

Overall Experience
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