Wellbridge

Wellbridge truly exceeded every expectation I had. The staff — from the nurses and techs to the kitchen crew — were incredibly kind, attentive, and supportive. Special shoutout to my counselor, Johnathan, whose insight and compassion made a huge impact on my journey. This place didn’t just help me get better — it gave me a new beginning, and for that, I’m forever thankful.

My son 18 yrs old personally asked for help was accepted to wellbridge on a sunday afternoon. He was placed in detox unit with 6 days of binge drinking given atavin and was having detox symtoms. I was notified 24 hrs later he was progressing. he would have a psy eval ( standard ) on tuesday am. Tuesday afternoon he called me not knowing what was going on and said he was being sent to south oaks facility for psy eval dual harm concern. strapped to a strecher and transported to south oaks. South oaks called me not knowing anything about why he was there. i informed them of wellbridges thoughts. his psy eval was clear and was to go back to wellbridge. However they would not answer phone or email for return. so he was left under detox state drugged and dismissed from south oaks and left in waiting room for pick up by me tuesday night. only to find out wellbridge forced him to sign out while drugged state and detoxing. I personally hold Andrew Drazan CEO, Edwin Hakami DO and Jenifer Neithercut responsible for the failure of care and undue stress this put on me and my family cause he relapsed further. BTW i was informed by anonymous worker at wellbridge these three where directly the decision makers on situation and knowingly did not respond to email or calls from south nassau for the return of my son to the program. i have filed several complaints with NYS mental health dept and office of professional services for hakamis DO license. DONT GO THERE HORRIBLE HORRIBLE HORRIBLE ...525 jay way calverton, ny . Love that to happen to there family members.

I admitted myself to Wellbridge with the hope of receiving structured support for my recovery. While the admissions process was seamless and handled professionally, my experience post-admission did not reflect the standard of care promised on the facility’s website. Upon arrival, the facility looked as advertised. However, I was required to spend my first night in the detox unit despite not exhibiting any withdrawal symptoms. This environment, understandably necessary for some, felt unsafe and poorly considered for someone not in acute detox. There was no individualized assessment to determine whether that placement was appropriate, which speaks to a lack of flexibility in their intake protocol. Several personal toiletries were confiscated from my luggage without explanation. These items did not contain alcohol or restricted substances. They were products tied to wellness routines I had established in my daily life, which I had hoped to maintain during treatment. Wellbridge claims to support “healthy habits and coping mechanisms” but denied my requests for these items without discussion or transparency, contradicting their stated philosophy. The facility itself suffers from poor construction. Room walls are thin, making it difficult to sleep due to constant hallway noise and door slamming. Built-in sound machines provided little relief. The food served was substandard and comparable to public school meals. The staffing situation is inconsistent. While some nurses were exceptionally attentive and advocated for my needs, many other staff members, including therapists and counselors, displayed a lack of professionalism and engagement. At times, their demeanor came across as untrained and disinterested. There are reportedly over 90+ residents at a time, but the staff-to-patient ratio does not support that volume. The level of individualized care is limited as a result. Medication management was another concern. Had it not been for a few nurses who stepped in to support me, I could have been removed from a necessary panic disorder medication without a proper treatment plan in place. No one on the counseling team took initiative to consult with my prescribing psychiatrist or create a bridge plan for care. Though the amenities may seem above average when compared to other insurance-accepting facilities in the area, I cannot recommend Wellbridge to anyone seeking inpatient treatment. A high number of returning patients — some on their third or fourth stay — raises questions about the efficacy of the support offered. The appearance of luxury is not matched by the experience. If you are seeking comprehensive, attentive, and individualized care, this is not the place to find it. My experience left me more anxious than when I arrived. The facility undermined the progress I had already made on my own. I ultimately chose to pursue outpatient care independently and found it far more effective. I am grateful to the few nurses who demonstrated real compassion, but I do not recommend Wellbridge as a treatment center.