Brook Lane

13121 Brook Lane Hagerstown, MD 21742

About Brook Lane

Brook Lane – Main Campus, located in Hagerstown, Maryland, offers behavioral healthcare and mental health treatment. If a client’s primary diagnosis is addiction, a referral to an alcohol or drug rehab center may be necessary. Brooke Lane’s services are available to children, adolescents, and adults.

Brook Lane – Main Campus offers a person-centered approach to behavioral health care. Programs include inpatient treatment, a partial hospitalization program (PHP), and outpatient treatment.

Inpatient Treatment
The inpatient program is for individuals who need short-term crisis stabilization because they are at risk of hurting themselves or others. This program provides 24/7 supervision and a safe environment to help clients stabilize physically and mentally prior to moving to a less intensive level of treatment.

Partial Hospitalization Program
The partial hospitalization program is for individuals who need a high level of structure while engaging in outpatient therapy. Clients meet five days per week for six hours at a time and return home in the evening. Psychiatric care, nursing care, and mental health therapy are available.

Outpatient Treatment
The outpatient program provides nursing care, mental health therapy, and psychiatric care. Clients generally meet with their practitioner once per week.

Facility Overview

Number of Available Beds

Latest Reviews

Nayeli Ivanez

2 months ago on Google

I was a patient here in 2023.I had a good time there I met amazing staff and patients In there, also a very good therapist, the rules they made were very understandable but yeah one thing I didn t like was having to be in the room and not being able to pace the hall. When we went outside it s ridiculous, I can t even see grass. And the patio is soooo small. But overall I fw it

Dawn Henry

3 months ago on Google

I call to see if my son was there at the Brook lane Hospital, the person was rude upon answering the phone, he was transfer from Meritus because there was no bed, the nurse would not give me any information on my son wareabouts, asking me for a pass code, are they serious, is this a boot camp or a prison what kind of Hospital require a pass code for patients, putting the family in more stress.i am reading so much had bad experience I pray to God that mine be favorable, in the Blood of Jesus I cover this Hospital in the loving hands of Jesus Christ, as a nurse it's very stressful for staff, as loves one we want the very best for them, but with my son he stay to himself since he lost the trust, so traumatized as life dealt him, I pray that those that are hired as professional can really make a difference in his stay there, in new yorker the Doctors and Nurses know that all eyes are on them so they do there very best, so for most that are dissatisfied, complaint toState //Maryland Health Department and let them look into this Facility to make sure all is well,but for now I am new my son is new and I do pray that his needs are met, when he is discharge I will report here and rate his stay but for now don't loose hope, God is in control in everything and he see.

Francoise DB

3 months ago on Google

During my first visit, the place felt more like a prison than a hospital. My son called me every day with complaints first, that he had not seen a psychiatrist for three days and that the nurses forced him to take medications that had previously made him sick. Then, on the fifth day of his stay, he informed me that he would be discharged in a couple of days.I then spoke with his long-time therapist, who advised me to contact the psychiatrist to explain how my son had escaped from his previous hospitalization while still manic and how we had struggled to get him back in. I tried calling several times, but the psychiatrist never returned my calls not even to hear what I had to say. Such a lack of care and respect.They never attempted to contact the family or arrange a family meeting, either with me or my son's wife. They also refused to reach out to my son's therapist to gather any history of his behavior. Shockingly, they discharged my son just one day after he had threatened to hurt someone at the hospital.This is, by far, the worst hospital my son has ever been to. Also, don't bother getting in touch with their Patient Advocate, it's just a waste of time and effort!

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.3 / 10

Gallery

The facilities at Brook Lane - Main Campus in Hagerstown, MD 1

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Inpatient rehab enables clients to focus exclusively on their recovery while living in a highly structured and supportive environment. Inpatient treatment is typically designed for clients who have just completed detox, are in early recovery, and/or are at an elevated risk of relapse. Their treatment generally involves intensive addiction counseling, including individual, group, and family counseling. Many inpatient rehabs also offer recovery-focused life skills training and/or holistic therapies, such as yoga, massage, and meditation.

Intervention Services

If you think a loved one needs help with substance abuse, but they are not seeking treatment, it may be time for a drug intervention in Maryland. Intervention services can help you with this effort. During the intervention, loved ones share how their addiction-related behavior has affected them and encourage the individual to get treatment. The intervention specialist helps facilitate the conversation and explain how treatment can help.

Partial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

24-Hour Clinical Care

For intensive-level rehab treatment, 24-hour clinical care in Maryland is an essential tool. Medical staff are available around the clock to supervise the process, which involves cleansing the body of toxins. Close supervision is necessary due to the potential risks of withdrawal symptoms. Medical experts on-site are available to prescribe medications and other forms of treatment to address these symptoms and ensure a safe detox process.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive behavioral therapy in Maryland emphasizes your current life rather than what has happened in the past. Your therapist will help you develop methods to deal with current and future challenges so you can cope in healthy ways that don't involve substances.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

When you participate in couples therapy, you learn how to understand each other better, improve your communication skills, resolve conflict, and improve relationship satisfaction. Your therapist will help you develop skills in each of these areas to strengthen your relationship.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

Residential Setting
Private Rooms

Staff

Jeffery D. O’Neal, MBA, LCPC, FACHE

CEO

Allen Twigg, MBA, LCPC, FACHE

COO

Karen Forsyth, RN

Chief Nursing Officer

Yuki Uchino

Interim CIO

Nicole Twigg, SPHR

Chief Human Resources Officer

Levi Bucher, CPA

Interim CFO

Contact Information

(301) 733-0330

Website

13121 Brook Lane
Hagerstown, MD 21742

Get Help Now - 443-376-8502

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Reviews of Brook Lane

2.3/5 (100 reviews)

Google Reviews

2.3 (100 reviews)

2 months ago

I was a patient here in 2023. I had a good time there I met amazing staff and patients In there, also a very good therapist, the rules they made were very understandable but yeah one thing I didn’t like was having to be in the room and not being able to pace the hall. When we went outside it’s ridiculous, I can’t even see grass. And the patio is soooo small. But overall I fw it

3 months ago

I call to see if my son was there at the Brook lane Hospital, the person was rude upon answering the phone, he was transfer from Meritus because there was no bed, the nurse would not give me any information on my son wareabouts, asking me for a pass code, are they serious, is this a boot camp or a prison what kind of Hospital require a pass code for patients, putting the family in more stress.i am reading so much had bad experience I pray to God that mine be favorable, in the Blood of Jesus I cover this Hospital in the loving hands ✋️ of Jesus Christ, as a nurse it's very stressful for staff, as loves one we want the very best for them, but with my son he stay to himself since he lost the trust, so traumatized as life dealt him, I pray that those that are hired as professional can really make a difference in his stay there, in new yorker the Doctors and Nurses know that all eyes are on them so they do there very best, so for most that are dissatisfied, complaint to State //Maryland Health Department and let them look into this Facility to make sure all is well,but for now I am new my son is new and I do pray that his needs are met, when he is discharge I will report here and rate his stay but for now don't loose hope, God is in control in everything and he see.

During my first visit, the place felt more like a prison than a hospital. My son called me every day with complaints—first, that he had not seen a psychiatrist for three days and that the nurses forced him to take medications that had previously made him sick. Then, on the fifth day of his stay, he informed me that he would be discharged in a couple of days. I then spoke with his long-time therapist, who advised me to contact the psychiatrist to explain how my son had escaped from his previous hospitalization while still manic and how we had struggled to get him back in. I tried calling several times, but the psychiatrist never returned my calls—not even to hear what I had to say. Such a lack of care and respect. They never attempted to contact the family or arrange a family meeting, either with me or my son's wife. They also refused to reach out to my son's therapist to gather any history of his behavior. Shockingly, they discharged my son just one day after he had threatened to hurt someone at the hospital. This is, by far, the worst hospital my son has ever been to. Also, don't bother getting in touch with their Patient Advocate, it's just a waste of time and effort!

mike

4 months ago

Called in to see about finding a counselor. Didn’t get very far. The women who answered the phone was totally rude. She interrupted me mid-sentence and was clearly not in the business of helping people. After seeing these reviews I’m not surprised. I’ll be seeking a counselor elsewhere.

Brooke

I’m sitting here in the parking lot after admitting my 11-year-old yesterday. Cause she needed some help cause she’s hearing and seeing things that aren’t there we went from the hospital to this facility cause they said they had a bed for her and it was first available And it was close to home. This is her second day it’s been a tremendously trying time when we first checked her in everyone was super nice very helpful. I wrote down with the staff said which is that I could see my daughter every other but it was seven days a week between the hours of seven and eight. I arrive today to see my daughter the second day after she was admitted because she said that she was having some issues because some of the other kids were fighting and it scared her, and there was a lot of yelling and screaming in the background when she tried to call me. And I wanted to be there to comfort her today. The staff was rude and said I needed to make an appointment after I made sure that I wrote down what they said and the lady said I checked you in. I’m sorry I should have told you but it’s in your packet then she said dad made an appointment for the next day so now I won’t be able to see my daughter, unless dad decides that he wants to split his time which he will not. I have to say that they’re niceness only applies to that admitting part not once they get your business and you are forced to leave your child there for the three days. After this, I will be taking my child home. They will not be getting our business and I will be looking for another therapy or therapist to help her.

Response from the ownerInvalid relative date format:

Please give our Patient Advocate a call at 301-733-0331 x1728 at your earliest convenience so she can gather more information about your experience. She is here to advocate on our patients' behalf and she would like to look further into any concerns you may have.

Wren Rickenbrode

5 months ago

Brook Lane was my first inpatient experience. It was awful. The right to go outside was taken away, everyday for “emotional regulation therapy” they would put on Inside Out ( I am now traumatized and have a panic attack whenever Inside Out is put on a TV.) If you were on the lowest level ( which I believe to be white) you were not allowed out of your room, even for groups. I am a vegetarian and I was given the same meal for lunch and dinner everyday. Tater tots and a black bean burger. The staff were uncaring and unkind. Dr. Damina was my Dr and my whole stay I was cycled through 11 medicines. I would spend 2 days on a med, and if there was no obvious change , I would be taken off of that one and put on something else. 2 days is not enough time for a medicine to make any changes, and a Dr should know this. If you have a choice or a say, DO NOT send anyone you care about here. This place should be shut down. And to further convince you of that, someone has successfully committed suicide while being inpatient here. Don’t admit a loved one here. I recommend the Elkridge Sheppard Pratt instead. Oh! I almost forgot. They required us to attend a church group on Sundays. I am not, and have never been, religious.

Emory Sproat

Coren Williams

Last night my daughter was discharged from this facility. From the moment we arrived until late yesterday afternoon this place and its staff not only met our needs but in many ways exceeded our expectations. We arrived on a Saturday night at approximately 9:30 and there was more staff available then I saw the entire time my daughter was in another inpatient hospital. They are a little more strict than I was expecting. There were items I packed for her similar to what the other hospital allowed that were sent back with me so please keep that in mind if you choose treatment here. Those items included thong flip-flops for the shower, Crocs were okay though with no charms, tank tops and shorts and of course a couple of the books were deemed inappropriate. They also didn't allow for us to bring products from home as the hospital supplies everything. This I did not mind. She was there for 12 days and during that time I was called daily and updated on every step of her treatment plan. My thoughts and opinions were listened to and considered and I never felt the churn and burn of let's get them in and out. Her therapist and nurse practitioner as well as the psychiatrist that worked with us were kind, understanding, and informative. Patients are allowed to call twice a day for about 5 minutes. The times are usually after lunch and after dinner however we could call and leave messages or ask for a check-in but we didn't find that necessary as we were in daily contact. They allow 20 minute visits every other day with an option to Zoom which was extremely helpful considering we live an hour and a half away and there were a couple of days we could not make it up. Our main goal was to sort out medications to get her stabilized. That was done and more. She had homework to do for herself, we learned about intellectualizing emotions which is something I never considered, and there was a clear safety plan and well thought out blueprint for actions that would be helpful when agitation and overwhelming feelings and thoughts occur. Of course I read the reviews before we went and I'm grateful to know that oftentimes it's the not so great reviews that get written as opposed to the positive ones so I really wanted to express my gratitude to Brook Lane and their staff. It was a positive experience all around.

Sonic and Tails

6 months ago

This place should be close for good.

goatguts!

7 months ago

putting someone who cant stop screaming next to suicidal 16 year olds is probably not the way to help people

maury bock

8 months ago

Keith Crampton

Do not send your love one here my son needed a medication change but the whole time he was there they never hardly answered the phones the nurses are very disrespectful when u asked for a update to see how your child is doing then on top of it his blood pressure drop low and I never was told until I called the next morning to check on him by the nurses . But had to have it put in to have it checked every 4 hours they again they changed to ever 6 then he has autism on top of it nurse practitioner are nice there only a couple nice nurses there but u never get calls back when u call them back or the nurses get smart when u try to call to check on your child very unprofessional I will not send my child here again.

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