WellSpan Behavioral Health – Chambersburg

I love coming here and I look forward to my appointments with Dr. Gobin and Latoya. Both of them have been respectful and understanding, and always an open ear. When I began coming here I felt like I had lost myself but now I genuinely feel better than ever. I can’t thank you guys enough.

Facility Review: Actively Hostile Toward Neurodivergent and Disabled Patients This facility is not merely unfriendly toward people with disabilities or mental health disorders. It is structurally hostile to them. A three-strike policy before termination of care and a seven-minute lateness window show exactly how little empathy they have for those they claim to serve. Review of Kla Brosius, CRNP About a month ago, I approached this psychiatrist through my insurance portal to resume management of my ADHD medication. I had been on the same proven regimen for over twenty years before a lapse in insurance left me unmedicated for a year and a half. In that time, my life unraveled in nearly every area. I came to WellSpan seeking stability and continuity of care. Instead, I was met with resistance. Mr. Brosius refused to reinstate the medication that had worked for decades and insisted on restarting the process from square one. He prescribed a non-stimulant, ordered extensive labs, and demanded multiple specialist appointments before he would even discuss returning to my prior treatment. I complied in good faith. I took the non-stimulant medication every day for thirty days and made as many appointments as I could, despite the executive dysfunction that defines ADHD. At my one-month follow-up, I expected to have an honest conversation about restoring my previous medication. When asked how the non-stimulant felt, I told the truth: there was no discernible effect whatsoever. It might as well have been a placebo. From that moment, the tone of the appointment shifted completely. He pointed out that I had not seen a sleep specialist or cardiologist. I acknowledged missing the sleep appointment and explained that rescheduling had been difficult, which is part of living with ADHD. However, I genuinely did not recall any conversation about a cardiologist. Forgetting or losing track of medical discussions is not willful negligence. It is a symptom of the disorder itself. When I said I did not remember that topic, he abruptly turned his monitor toward me, pointed at it, and said loudly, “It’s right here in my notes.” I responded, “I don’t have access to your notes. There’s nothing in my chart about a cardiologist.” His tone became sharp and dismissive. He raised his voice and said, “Do you not have a phone? Can’t you just set alarms to remind yourself to make appointments?” At that point, I was being openly ridiculed for the very symptoms I was there to treat. I said, “That is part of ADHD. This is exactly what happens.” I pointed to the DSM-5 manual on his shelf and asked, “Did you read up on ADHD and autism before seeing me today? Because this is exactly what the book describes.” Rather than respond professionally, he raised his voice again and snapped, “Are you challenging my psychiatry license?” then shouted, “If you’re so smart, why don’t you tell me what’s in it?” That was the end of the conversation. I stood up, said, “I’m done with you,” and walked out. No psychiatrist should ever ridicule a patient for displaying the symptoms they are seeking treatment for. No clinician should escalate their voice at a patient, gaslight them about conversations they may not remember, or mock them for the impairments that define their disorder. After hundreds of dollars in copays and zero progress, I was left feeling humiliated and dehumanized. This system punishes neurodivergent people for their symptoms and calls it policy. Patients should not have to fight their own doctors to be treated with basic respect. A formal complaint has been filed with WellSpan management, and I intend to submit reports to all relevant licensing and oversight agencies. My sense of justice is strong enough to see this through. Any competent psychiatrist should recognize rejection-sensitive dysphoria when it is staring them in the face. Instead, I was met with defensiveness, arrogance, and hostility. Patients deserve empathy, not ego. This review will remain as a warning to others, regardless of what damage control WellSpan attempts.

The staff does not care about the patients. Doctors are very rude. Told a patient they don't care if they don't have their medication the doctor will not be taking patients for 3 months. But this is a psych clinic. This is horrible. They really don't care about this community. They're just there for a check. It's sad