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Cherry Health – Cherry Street Health Center Family Medicine

550 Cherry St SE Grand Rapids, MI 49503
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The facilities at Cherry Health - Cherry street in Grand Rapids, MI 2

About Cherry Health – Cherry Street Health Center Family Medicine

Cherry Health–Cherry Street, in Grand Rapids, Michigan, provides outpatient mental and behavioral health care for youth and adults, including medically supervised ambulatory detox, medication assisted treatment (MAT) and intensive outpatient (IOP), general outpatient (OP), and aftercare programming. Dedicated services are available for adolescents, young adults, seniors, military personnel and veterans, pregnant and postpartum women, and persons with co-occurring addiction and mental illness.

Clients undergoing ambulatory detox receive robust medical supervision and may be prescribed FDA-approved medications to ease withdrawal symptoms and prevent potentially serious complications. Those in opioid and/or alcohol recovery may enroll in their evidence-based MAT program for longer-term pharmacotherapy using buprenorphine or naltrexone.

Their outpatient programs encompass multiple levels of care to align with clients’ evolving needs. Medical and mental health assessments, personalized care planning, and comprehensive case management are included. Clients also engage in intensive individual, group, and family counseling and robust, recovery-focused life skills training addressing topics such as coping and relapse prevention. Their aftercare services may include step-down support and referrals for additional medical, mental health, and social service programs.

Cherry Health–Cherry Street is CARF accredited and accepts private insurance, military insurance, Medicare, Medicaid, sliding scale payment schedules, and self-pay. Financial aid is available.

Latest Reviews

Lacey Hutchinson
7 months ago on Google
1
Well, be warned. If this is all you have. I'm sorry. The whole staff acts like it's hard to smile. They are not warm. They act like THEY HAVE to be there. I tried to laugh and talk, and the nurse just acted like it was painful.Then on top of that, they thought I had a cavity, got set up, and then said I didn't... Never had that happen in thirty years. And then I use to have two K9s at the bottom. They took away my one fang and flattened it messing up my smile. My tooth hurts badly now which it never did.So be warned. It's not a good dentist office. I'd try for a place who likes their job.
Response from the owner2 months ago
We're sorry you had a negative experience. Please email compliance@cherryhealth.com so we can investigate your concerns.
Miss Oliver
9 months ago on Google
1
I honestly thought I found a gold mine, especially with finding a doctor of the same racial background and particular expertise... Well, I was wrong.My initial experience with the receptionists (Hispanic?) was terrible. You never know who you're talking to because they don't tell you their name but want your info, and there's no name badges visible. The younger looking female receptionist should not work there. She's either bias or just don't know how to do her job. She even turned away a walk-in, African-American man during my very first visit, and he just wanted to set up an appointment. The more mature looking female receptionist was pleasant to interact with in person. I didn't really interact with the older female receptionist, but she was nice from what I do recall.The female nurses/PAs (both caucasian) get upset when you don't want to share unnecessary info, like weight, etc, or when you don't give them the answer they want. The micro aggressions were lovely to have experienced furthering my dislike. Dr. Merritt was nice and somewhat helpful. I only wish my concern(s) were understood more, and more knowledge was handed down, especially with one thing in particular, but I've lost all hope there, which is fine.The communication here is horrendous compared to Corewell Health and Trinity Health.You also can't access your labs via your patient portal. You quite literally always have to request an appointment via the patient portal or via call rather than just being able to schedule it yourself... That's a huge inconvenience. Even with your scheduled appointment, you're bound to be called in wayyy later than your appointment time. Also, I mentioned a medication on my first visit only to find out at a later time that it was never added to my health chart. Therefore, that would cost me another visit and another copay. Overall, not the best experience.The male lab technician and female intake therapist (both African-American) were the best part of my experience... So, thank you for that.
Response from the owner6 months ago
Thank you for sharing your feedback. It will be passed along to site management. If you wish to file an official complaint, please email compliance@cherryhealth.com.
Nick Font
1 year ago on Google
1
Tried to call and make an appointment and was told I need to be a patient and that they are not a walk-in clinic. After reading other reviews I see other people have expressed the same difficulty but we re told to call and make an appointment. Seems like they can t decide if they want new patients or not.
Response from the owner2 months ago
Nick, we definitely want you to become a patient and we can see you by appointment. To schedule a new patient appointment for medical, dental or vision appointment, please call Central Registration at 616.965.8308 or email newpatient@cherryhealth.com.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Clients in inpatient rehab reside at the treatment facility while engaging in intensive daily treatment. Inpatient care is primarily designed for clients leaving detox, those in early recovery, and those at an elevated risk of relapse. Clients participate in intensive addiction counseling, which may include group and family therapy as well as one-on-one sessions. Recovery-focused life skills training is also often prioritized. Many inpatient rehabs offer evidence-based complementary therapies, such as yoga, meditation, art therapy, and animal therapy.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Clients engaged in a rehab aftercare program have already completed high-level treatment and have begun to develop essential recovery skills. Rehab aftercare services are designed to support clients' sustained sobriety as they reintegrate into their home, workplace, and community. Case managers, care teams, and clients design the customized service portfolio that will best support the client's long-term sobriety. Clients may receive peer coaching, 12 step program induction, vocational training, and relapse prevention services.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Michigan provides personalized treatment to help individuals break this cycle and regain control of their lives. Treatment methods are used in various levels of care, including inpatient rehab, partial hospitalization programs, intensive outpatient programs, and standard outpatient treatment.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff & Accreditations

Staff

Meagan Baker, OD FAAO

Director of Vision Services

Jenny Bush, MD, FAAP

Pediatrician, Director of Pediatrics

Lindsay Metts, LLP, CCS, CAADC

Clinical Manager

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (616) 235-7272
Building icon

550 Cherry St SE
Grand Rapids, MI 49503

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Rehab in Cities Near Grand Rapids

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Reviews of Cherry Health – Cherry Street Health Center Family Medicine

2.8/5 (16 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (16 reviews)
Kyndra Kiyanna
5 months ago
1

yvonne palfreyman
6 months ago
5

Lacey Hutchinson
7 months ago
1

Well, be warned. If this is all you have. I'm sorry. The whole staff acts like it's hard to smile. They are not warm. They act like THEY HAVE to be there. I tried to laugh and talk, and the nurse just acted like it was painful. Then on top of that, they thought I had a cavity, got set up, and then said I didn't... Never had that happen in thirty years. And then I use to have two K9s at the bottom. They took away my one fang and flattened it messing up my smile. My tooth hurts badly now which it never did. So be warned. It's not a good dentist office. I'd try for a place who likes their job.

Response from the ownerInvalid relative date format:
We're sorry you had a negative experience. Please email compliance@cherryhealth.com so we can investigate your concerns.
Miss Oliver
9 months ago
1

I honestly thought I found a gold mine, especially with finding a doctor of the same racial background and particular expertise... Well, I was wrong. My initial experience with the receptionists (Hispanic?) was terrible. You never know who you're talking to because they don't tell you their name but want your info, and there's no name badges visible. The younger looking female receptionist should not work there. She's either bias or just don't know how to do her job. She even turned away a walk-in, African-American man during my very first visit, and he just wanted to set up an appointment.😐 The more mature looking female receptionist was pleasant to interact with in person. I didn't really interact with the older female receptionist, but she was nice from what I do recall. The female nurses/PAs (both caucasian) get upset when you don't want to share unnecessary info, like weight, etc, or when you don't give them the answer they want. The micro aggressions were lovely to have experienced furthering my dislike. Dr. Merritt was nice and somewhat helpful. I only wish my concern(s) were understood more, and more knowledge was handed down, especially with one thing in particular, but I've lost all hope there, which is fine. The communication here is horrendous compared to Corewell Health and Trinity Health. You also can't access your labs via your patient portal. You quite literally always have to request an appointment via the patient portal or via call rather than just being able to schedule it yourself... That's a huge inconvenience. Even with your scheduled appointment, you're bound to be called in wayyy later than your appointment time. Also, I mentioned a medication on my first visit only to find out at a later time that it was never added to my health chart. Therefore, that would cost me another visit and another copay. Overall, not the best experience. The male lab technician and female intake therapist (both African-American) were the best part of my experience... So, thank you for that.

Response from the ownerInvalid relative date format:
Thank you for sharing your feedback. It will be passed along to site management. If you wish to file an official complaint, please email compliance@cherryhealth.com.
Peyman Abkenari
1 year ago
1

Harmony Bara
1 year ago
1

Response from the ownerInvalid relative date format:
We're sorry to hear you're having a negative experience, Peach. If you would like to file a complaint, please email compliance@cherryhealth.com so your concerns can be investigated.
Nick Font
2 years ago
1

Tried to call and make an appointment and was told I need to be a patient and that they are not a walk-in clinic. After reading other reviews I see other people have expressed the same difficulty but we’re told to call and make an appointment. Seems like they can’t decide if they want new patients or not.

Response from the ownerInvalid relative date format:
Nick, we definitely want you to become a patient and we can see you by appointment. To schedule a new patient appointment for medical, dental or vision appointment, please call Central Registration at 616.965.8308 or email newpatient@cherryhealth.com.
Madison Newman
2 years ago
5

Very clean facility and helpful staff overall. Joanne Sherwood is the best doctor I've ever had! Makes you very comfortable, really listens, and you can tell she loves what she does. 10/10 recommend.

Response from the ownerInvalid relative date format:
Madison, thank you for your 5-star review and comments about your experience!
devon vance
2 years ago
1

Don't except walk in patients

Response from the ownerInvalid relative date format:
We are happy to schedule an appointment for you. To schedule a new medical, dental or vision appointment, please call Central Registration at 616.965.8308 or email newpatient@cherryhealth.com.
Jessica Bennett
2 years ago
5

D Anderson
2 years ago
5

You HAVE to stay in CONTACT with them to get the BEST CARE! As long as you're double checking ALL your info and on the ball, you CAN get good Care here. (If you're allowing them to do the "extra" work, they DO NOT HAVE TIME. They are taxed with helping so very many people, they/you can get confused. They also have A LOT of "Partnerships" with other facilities. That's where CONFUSION CAN HAPPEN! Be AWARE, Call, Confirm and Double Check...You should be in good care! Just KNOW that if YOU Pay Attention Your HealthCare goes a lot smoother! The Cherry Health Partnerships have allowed me to begin to get better. I didn't know I was positive for hep c. They have a "program" for darn near Everything! Call, ASAP!

Response from the ownerInvalid relative date format:
D! Thank you for your 5-star review! We appreciate you trusting us to care for you.
Om3ga Principal
3 years ago
5

I was treated very well at the Hep-C clinic. The clinician was very kind to me & exuded professionalism. I was given an explanation on the treatment & overall prognosis of my condition so I left the clinic feeling positive & hopeful for the future. I'm eager to start therapy & kick the sickness out of my body.

Response from the ownerInvalid relative date format:
Thank you for your review! We are happy to hear that you are getting great service and are ready to begin a health care journey with us.
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