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Citizen Advocates – Saranac Lake Behavioral Health Clinic

70 Edgewood Rd Saranac Lake, NY 12983
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Citizen Advocates - Behavioral Health Clinic NY 12983

About Citizen Advocates – Saranac Lake Behavioral Health Clinic

Outpatient care gives you the flexibility to live at home and attend treatment. Their programs provide the added convenience of transportation and virtual services. You’ll benefit from a personalized treatment plan to reach your recovery goals. Mental health and substance abuse therapy, peer support, medication assisted treatment (MAT), family services, 24/7 crisis care and more are available.

What stands out most to me is their skill building services. They recognize that sobriety is just one factor in sustained recovery. You can access life skills, job training and other career development services to secure employment after treatment. That way you can improve essential life aspects to become self-sufficient and advance in your journey.

I also think their impaired driving program is great. You can participate in screenings, assessments and treatment to reinstate your driving privileges. You’ll benefit from understanding whether you have a substance use disorder and receiving the support to work through your challenges.

Another standout feature that caught my eye was their smoking cessation services. They provide counseling and nicotine replacement therapy to quit smoking. You can access an integrated approach with proven interventions like cognitive behavioral therapy and motivational interviewing. Their facility is also tobacco-free so you won’t be surrounded by triggers when you attend treatment.

Other notable features include gambling addiction treatment, physical health programs and peer community clubs.

Latest Reviews

Linda Reyell
2 weeks ago on Google
5
Excellent service Excellent service
Response from the owner1 week ago
Thank you for the review. We really appreciate you taking the time out of your day to share your positive thoughts about our practice with us and the Google community!
Randy Benoit
4 weeks ago on Google
4
Help out alot
Response from the owner1 week ago
Thank you for your positive feedback! We are so glad to hear that we could be of assistance. It is always our goal to provide helpful and reliable support.
Tony DiUglio
1 month ago on Google
5
Professional. staff, concerned individual providing counselling. non-judgemental atmosphere. They have helped me a lot.
Response from the owner1 week ago
Thank you for your positive feedback! We are happy to hear that you found our atmosphere to be professional and supportive. We are committed to providing a welcoming and helpful environment for everyone. We appreciate your acknowledgement.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.3 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

medically-assisted-detox iconMedically Assisted Detox

Medical detox involves weaning your body off of addictive substances in a medically supervised environment. If you've become dependent on alcohol and/or drugs, quitting on your own can be uncomfortable and even dangerous. In medically assisted detox, a team of licensed medical professionals will help manage potential withdrawal symptoms, ensuring that you're as safe and comfortable as possible. This process typically takes about 5-7 days, although the length will depend on your individual needs.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Staff

James Button, MSW

President & CEO

Kati Jock

VP of Operations & Finance

Jennifer Dishaw

Chief of Staff

Courtney Frank

Associate VP of Finance

Jennifer DiTullio

Network Associate VP of Operations

Heather Wenzel

Associate VP of People

Zachary Randolph

Associate VP of Clinical Care

Contact Information

Building icon

70 Edgewood Rd
Saranac Lake, NY 12983

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Courtney Myers, MS

Rehab in Cities Near Saranac Lake

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Reviews of Citizen Advocates – Saranac Lake Behavioral Health Clinic

3.8/5 (45 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.8 (45 reviews)
Linda Reyell
2 weeks ago
5

Excellent service Excellent service

Response from the owner
Thank you for the review. We really appreciate you taking the time out of your day to share your positive thoughts about our practice with us and the Google community!
sean vannostrand
3 weeks ago
2

Response from the owner
We value all feedback and are always looking for ways to improve. Thank you for the taking the time to share and please let us know if there's anything we can do to support you.
Randy Benoit
4 weeks ago
4

Help out alot

Response from the owner
Thank you for your positive feedback! We are so glad to hear that we could be of assistance. It is always our goal to provide helpful and reliable support.
Tony DiUglio
1 month ago
5

Professional. staff, concerned individual providing counselling. non-judgemental atmosphere. They have helped me a lot.

Response from the owner
Thank you for your positive feedback! We are happy to hear that you found our atmosphere to be professional and supportive. We are committed to providing a welcoming and helpful environment for everyone. We appreciate your acknowledgement.
Jenny Eckhardt
1 month ago
5

Christopher Peroza
1 month ago
5

Very satisfied in all areas of support services, scheduling follow-up, Rx to my pharmacy. I always feel welcome and have a genuine relationship with my therapists and prescriber for medications. 💯

Response from the owner
Thank you for taking the time to share your kind words with us!
Roberta Spencer
1 month ago
5

Mary Abt
2 months ago
3

As usual, got there a few minutes early & checked in. I waited for 38 minutes. Finally went up to reception & explained that I would need to give the nurse a urine sample and I needed to give that sample Now! She went to try to get a sample cup, but was unable to find one. Nor could she find the nurse. I went to the restroom & flushed my would be sample away…. 5 minutes later she called me into her office for my appointment, 50 minutes late. I finished the appointment & left without being able to leave a urine sample & my appointment took well over an hour! This type of waiting and delay is actually quite common @ the office. I have not been seen within the first 10-15 minutes of an appointment, ever! Front office staff changes quite often, but the lack of care & service never seems to change.

Response from the owner
Thank you for providing that feedback, Mary. We will share your message with the care team to improve our processes.
Angie
2 months ago
5

Citizens Advocates staff are a terrific, caring group of people. I am always treated kindly and with respect, and also promptly. I truly appreciate every one of them. Angela

Response from the owner
So great to hear that, Angie. Thank you for taking the time to write in that feedback.
nicholas lines
3 months ago
5

My experience has been great. Everyone there is very friendly and welcoming. I would recommend this place to anyone.

Response from the owner
Thank you, Nicholas. That's incredibly valuable feedback.
Adrien Vlach
3 months ago
5

We have been surprisingly pleased with Citizen Advocates. Dr. Maxwell is reasonable and capable; the office staff are very good about reminders; and the counseling services are just fine.

Response from the owner
Thank you, Adrien! That's great feedback to hear.
Mystical Shadow Nightmares
3 months ago
1

Response from the owner
This isn't the experience we want any patient to have. Please reach out to your care team at the clinic if you have more detailed feedback you'd like to share.
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