800-784-1361
Exactly like a prison. Stayed here 5 days, got sexually assaulted by another patient and staff barely did anything. Staff are rude and they dont care about anything but their job. Treats patients like theyre a burden over the simplest things. Entire place is unclean, food is ...
About Deaconess Cross Pointe Outpatient Services
You’ll work with the multi disciplinary team when you start recovery here. This team may include psychiatrists, licensed drug and addiction counselors, therapists and mental health professionals. An individualized treatment plan will be created to target your mental health and addiction recovery needs.
There is an evidence-based approach to care at this facility. Individual and group counseling sessions include cognitive behavioral therapy (CBT). Family counseling is also available to address family dynamics such as blended family adjustments and single parenting challenges. There’s also a trauma-informed approach to care helping you navigate past experiences as they relate to emotional, physical and sexual abuse you may have endured. The Modified Matrix model is also offered here and it provides supportive care in a structured setting.
If you are navigating an alcohol or opioid struggle then you’ll be supported through medication management. You’ll work closely with a psychiatric practitioner who will determine an appropriate medicine regiment. Medication treatment is available for all ages.
There’s also an intensive youth outpatient program at this location as well. Your child will work with a case manager to ensure they get age appropriate care for their needs. The youth program also has dual diagnosis services including medication management services.
Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Courtney Myers, MS
Facility Overview
350 Number of Available Beds
61 - 90 Avg Length of Stay in Days
Latest Reviews
I had never sought out therapy prior to being referred here by my PCP. I was placed with a very kind, compassionate and caring therapist who I still see 3 years later here.
I have done their PHP program - which was fantastic and very eye opening for myself. Every therapist and social worker there were so supportive and took time to talk to you if you needed to talk, they never made you feel small or unwanted in each group class.
I’ve also started EDMR and my therapist has been very gentle with that also. Hands down would return here again if by chance I ever had to quit. I recommend this facility to everyone.
You have to be willing to make that change for yourself. These wonderful people cannot do it for you. You have to want it. It’s not handed to you. It’s very hard work. I’m just happy I have Cross Pointe behind me to move forward.
Response from the owner1 week ago
We truly appreciate that you took the time to leave these kind words. Thank you!
I've had the most terrible experience with a provider stopping medication because I became upset (crying) during a visit due to her office staff giving me a different answer then what the provider had stated during our last visit. I was raped and scared to tell anyone and they gave a diagnosis based off a previous service providers wrong prognosis while impatient. That prognosis was not accurate. My most current evaluation was a way different diagnosis because I spoke up about situations I was too scared to previously speak of. This Deaconess provider not only stopped my medication but said I need to be seen by Crosspoint Teams department, which I immediately did. At which time TEMS said I was not having any troublesome behaviors and that they felt the provider was pushing me off on them. Now this provider provider will not acknowledge the messages I sent through Mychart and has pushed me off on another provider that I have to wait to see. At the time of the visit I was very upset because the misconstrued information just then being given to me and knowing I had already sent the incorrect information out that could make me look unstable. I was not only representing myself but I'm currently advocating for myself in family court. I had requested a patient advocate from their office staff and the provider and had not received a response. Sending this wrong information out made me feel like a fool and doubt my ability to make a difference in this case and I feel I was punished for being upset because of an office mistake. This after working so hard on getting my records corrected, while being physically ill due to a recent surgery, other medical conditions and dealing with the rape. I now have to back track this information already sent out to people who make decisions pertaining to a family case matter. I have a court date coming up and I needed to write emails and make notes for this case that I have not been able to do since being abruptly taking off this medication. Doing this was like taking a student off of their medication right before final exams. It helped me focus, stay organized, increased my memory and feel confident when being tested for answers. I have been let down by this provider and her office staff. This is still causing significant problems in I'll aspects of my life.
Definitely do not recommend. One therapy appointment is $350. I asked multiple times before hand how much it would cost and no answer would be given because “they haven’t billed me yet” then I get the bill in the mail and see how ridiculous it is. Not to mention when I got there I was sitting for 15 minutes with no one working the window to check you in until another guest came in and called someone.
Response from the owner1 week ago
Thank you for sharing your feedback. We are committed to transparency and quality service, and encourage you to contact us at 812-471-4595 to discuss your concerns further. 
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6.6 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Persons who require high-level support but who do not wish to leave their homes or communities may enroll in an intensive outpatient program (IOP). Clients typically commit to a minimum of nine treatment hours across three therapeutic sessions per week, but many programs offer up to 20 hours of care weekly. Most intensive outpatient rehabs provide a combination of psychotherapy, recovery education, and holistic care. Medication assisted treatment (MAT) is widely available for those in alcohol or opioid recovery.
Clients receiving support in a rehab aftercare program have completed inpatient care and may also be preparing to exit formal outpatient care. Outpatient services are typically categorized as rehab aftercare, but these services often continue beyond the cessation of formal treatment. Rehab aftercare services are designed to promote life-long recovery through comprehensive, wraparound care, which may include medical, mental health, and social services. These programs are usually created in collaboration with the client's case manager and care team.
12 step programs foster participants' long-term sobriety through personal growth rooted in spiritual principles, though religious affiliation is not mandatory. Most 12 step meetings are non-denominational but are based on the belief in a higher power. Participants learn to understand and address the causes of their addiction, accept responsibility for their choices, and relinquish control for that which cannot be changed. Regular group meetings and mentoring by a self-selected sponsor are required.
When families plan a drug intervention in Indiana, the goal is to create self-awareness in their loved one, so they acknowledge the need for treatment and get help. A professional interventionist can work with the individual's family members to organize this intervention and provide direction for follow-up. During the intervention, loved ones share how the individual's substance abuse has affected them, and the interventionist adds a clinical perspective on how treatment can help the situation.
A partial hospitalization program (PHP) can provide intensive rehab on a short-term basis. While PHP treatment typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance. The program duration can vary to meet your specific needs and require you to meet for a minimum of 20 hours a week for an average of 90 days. PHP Treatment services often include relapse prevention strategies, medication management, individual and group counseling, and other behavioral therapy interventions.
When removing addictive substances from your body under the care of licensed medical professionals, the process is called medically assisted detox. Once you've become physically dependent on substances like alcohol, opioids, or benzodiazepines, quitting can be uncomfortable or even dangerous. To minimize risks to your health and overall discomfort, a team of medical professionals monitors you 24/7 and provides medications if necessary (like Suboxone or methadone) to ease potential symptoms of withdrawal.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Motivational interviewing aims to stimulate the client's personal motivation and commitment to change. Rather than receive advice and warnings from the therapist, the client is given the opportunity to share their concerns and reach their own conclusions.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Staff
Shawn McCoy, FACHE
CEO
Lynn Lingafelter, RN, MBA, FACHE
President of Hospitals Division
James R. Porter, MD, FAAP, FACHE
President of Physicians Division
Jennifer Chiusano, MA, BSN, RN, NE-BC
Senior VP, Chief Nurse Executive
Brad Scheu, DO, MBA, FACP
Senior VP; Chief Medical Office
Cheryl Wathen, CPA, CHFP
Senior VP, CFO
Lance Wilkerson
Executive Director
Contact Information
445 Cross Pointe Boulevard
Suite 320
Evansville, IN 47715
Get Help Now - 463-388-1405
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