800-784-1361
Exactly like a prison. Stayed here 5 days, got sexually assaulted by another patient and staff barely did anything. Staff are rude and they dont care about anything but their job. Treats patients like theyre a burden over the simplest things. Entire place is unclean, food is ...
About Deaconess Cross Pointe Outpatient Services
Deaconess Cross Pointe Outpatient Services is located in Evansville, Indiana. This is a recovery facility that works with adults and adolescents. They have services that cater to individuals who have a dual diagnosis of substance use disorders. Care is offered in an outpatient setting. There’s also a partial hospitalization program (PHP) for adults who need more robust care. They accept policies from most major insurance providers.
You’ll work with the multi disciplinary team when you start recovery here. This team may include psychiatrists, licensed drug and addiction counselors, therapists and mental health professionals. An individualized treatment plan will be created to target your mental health and addiction recovery needs.
There is an evidence-based approach to care at this facility. Individual and group counseling sessions include cognitive behavioral therapy (CBT). Family counseling is also available to address family dynamics such as blended family adjustments and single parenting challenges. There’s also a trauma-informed approach to care helping you navigate past experiences as they relate to emotional, physical and sexual abuse you may have endured. The Modified Matrix model is also offered here and it provides supportive care in a structured setting.
If you are navigating an alcohol or opioid struggle then you’ll be supported through medication management. You’ll work closely with a psychiatric practitioner who will determine an appropriate medicine regiment. Medication treatment is available for all ages.
There’s also an intensive youth outpatient program at this location as well. Your child will work with a case manager to ensure they get age appropriate care for their needs. The youth program also has dual diagnosis services including medication management services.
Facility Overview
350 Number of Available Beds
61 - 90 Avg Length of Stay in Days
Latest Reviews
Do not have a single good thing to say about this place. My daughter went there due to self harm ideations and sever anxiety. They bullied her the entire time saying they over heard her saying she was just board that s why she was there which was wrongfully out of context according to my daughter and several of the girls she was in there with yes they kept contact outside of the hospital. Next they falsely accused my daughter of bullying she s never bullied anything a day in her life she laughed at a funny situation and claimed she laughed at someone, harassed her with PA about bullying didn t give her a second of down time forcing her to do the pa and claiming she wouldn t go home if she didn t do it. We told her to advocate for herself and even called up there to gripe about the situation she s there to rest her mind and try to straighten herself out not be falsely accused feel bullied and harassed and stressed and threatened. When her step mom called up there on request of me and her mother as she s got a degree minoring in psychology and a second one in health care admin and she s a pharm tech she has all the knowledges needed to understand most of this vs we don t the social worker Emily refuses to call her back called her mom (unknowing all calls to and from the phones in our house are recorded and her mom already heard the whole voice mail) and twisted everything the step mom said. The mom was told one thing and we were always told another and it was NEVER the same story which of course me and her mom saw after sharing phone call recordings. My daughter in the week she was there or a little over she was 100% more distressed from the harassment and bullying and the facility was trying hard to put one parent against the other while hurting our daughter more and then telling her they wouldn t do anything with meds tho she asked for a little help so she was able to take the edge off and use her coping skills as she was anxious walking up at a 10 and was too overwhelmed to sue coping skills properly and they told her she didn t measure up to their image of trying and refused. I would NOT recommend and just so you know if you complain they tell you to call them with your experience and then write notes of how rude and non compliant and it s really not even worth it as nothing is done about it in their facility they just cover their butts with excuses. But I do find people need to hear the Horst truth about these places who are supposed to be helping our children and are traumatizing them further.
Response from the owner1 month ago
We re concerned to hear about your experience and value your feedback. Please contact us directly at 812-471-4595 discuss this further. Thank you.
This place is the most ridiculous place that I've ever been in my life they canceled two appointments with a therapist on their own and that I had to reschedule so the therapist dropped her in the months that she has been a patient there there have been multiple cancellations not to mention months waiting to get a new appointment I don't suggest that anybody go here there are many other options besides dealing with bologna at this institution
Dr. Rhoton is the real deal and accepts Medicaid Traditional. Fast and friendly service. Front desk is awesome and is good about telling how long the wait is which is generally close to on time. Nurse is also nice. I really miss dealing with this office. I always got more than awesome service. I had to switch to another provider but will always be willing to come back if insurance changes in the future if they are accepting new patients
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7.4 / 10
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Location
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Intensive Outpatient
Persons who require high-level support but who do not wish to leave their homes or communities may enroll in an intensive outpatient program (IOP). Clients typically commit to a minimum of nine treatment hours across three therapeutic sessions per week, but many programs offer up to 20 hours of care weekly. Most intensive outpatient rehabs provide a combination of psychotherapy, recovery education, and holistic care. Medication assisted treatment (MAT) is widely available for those in alcohol or opioid recovery.
Aftercare Support
Clients receiving support in a rehab aftercare program have completed inpatient care and may also be preparing to exit formal outpatient care. Outpatient services are typically categorized as rehab aftercare, but these services often continue beyond the cessation of formal treatment. Rehab aftercare services are designed to promote life-long recovery through comprehensive, wraparound care, which may include medical, mental health, and social services. These programs are usually created in collaboration with the client's case manager and care team.
12-Step
12 step programs foster participants' long-term sobriety through personal growth rooted in spiritual principles, though religious affiliation is not mandatory. Most 12 step meetings are non-denominational but are based on the belief in a higher power. Participants learn to understand and address the causes of their addiction, accept responsibility for their choices, and relinquish control for that which cannot be changed. Regular group meetings and mentoring by a self-selected sponsor are required.
Intervention Services
When families plan a drug intervention in Indiana, the goal is to create self-awareness in their loved one, so they acknowledge the need for treatment and get help. A professional interventionist can work with the individual's family members to organize this intervention and provide direction for follow-up. During the intervention, loved ones share how the individual's substance abuse has affected them, and the interventionist adds a clinical perspective on how treatment can help the situation.
Partial Hospitalization Program
A partial hospitalization program (PHP) can provide intensive rehab on a short-term basis. While PHP treatment typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance. The program duration can vary to meet your specific needs and require you to meet for a minimum of 20 hours a week for an average of 90 days. PHP Treatment services often include relapse prevention strategies, medication management, individual and group counseling, and other behavioral therapy interventions.
Medically Assisted Detox
When removing addictive substances from your body under the care of licensed medical professionals, the process is called medically assisted detox. Once you've become physically dependent on substances like alcohol, opioids, or benzodiazepines, quitting can be uncomfortable or even dangerous. To minimize risks to your health and overall discomfort, a team of medical professionals monitors you 24/7 and provides medications if necessary (like Suboxone or methadone) to ease potential symptoms of withdrawal.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Motivational interviewing aims to stimulate the client's personal motivation and commitment to change. Rather than receive advice and warnings from the therapist, the client is given the opportunity to share their concerns and reach their own conclusions.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Staff
Shawn McCoy, FACHE
CEO
Lynn Lingafelter, RN, MBA, FACHE
President of Hospitals Division
James R. Porter, MD, FAAP, FACHE
President of Physicians Division
Jennifer Chiusano, MA, BSN, RN, NE-BC
Senior VP, Chief Nurse Executive
Brad Scheu, DO, MBA, FACP
Senior VP; Chief Medical Office
Cheryl Wathen, CPA, CHFP
Senior VP, CFO
Lance Wilkerson
Executive Director
Contact Information
445 Cross Pointe Boulevard
Suite 320
Evansville, IN 47715
Get Help Now - 463-388-1405
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Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Courtney Myers, MS
