Dumfries Health Center

been going here for awhile and recently moved our PCM's elsewhere. pharmacy usually has a long wait but has gotten better and isnt too bad. the customer service is pretty weak and actually become worse over the years. it seems like the PCM's dont listen at all too you so we left, our health has been much better off for it

I would give zero stars to A.T. Augusta Ambulatory Care Center if that were possible. The level of unprofessionalism from the administrative staff is astounding, and unfortunately, it overshadows the medical care. Every single interaction feels like pulling teeth—whether it’s checking in, scheduling an appointment, or even trying to get a simple question answered. The staff at the front desk and behind the phones seem irritated by the mere fact that patients exist, and it shows in the way they speak to people. What makes matters worse is the consistency of the poor service. It isn’t just one bad experience here or there—it’s every single time. They are difficult to deal with in every way imaginable: unhelpful, dismissive, and at times flat-out rude. Rather than making the process easier for patients who are already dealing with health concerns, the administrative staff seems to go out of their way to complicate things. A medical facility should be a place where people feel cared for and respected, but this center feels like the exact opposite. The doctors and nurses may be fine, but it doesn’t matter when the first and last impressions are so overwhelmingly negative. Until the administration is completely overhauled and professionalism becomes a priority, I cannot recommend this facility.

I kid you not, every single time I go to this place something goes wrong. I have literally never had a good experience here and always come out angry or crying. From the moment you make an appointment, the staff is already not communicative. It’s like the soul has been sucked out of them when you speak to them, which usually I don’t care about how cheerful appointment call line workers are but it’s every time you call. One time I went in to get a physical for my school done and they butchered the paper. Used white out on a OFFICIAL document not once not twice but 6 times on the same paper because the NP kept messing up. The NP also argued with me about my immunization records. The ones that I got done THERE. I had multiple copies of my records on hand that I had printed out and I pointed out immunizations that I already had done that she wanted me to get AGAIN, even though I already had all of my shots done. When I went to get the shots that she put in for me even the LPN was like “you already have all of these”. To top off that visit when I left and saw my physical paper she put the wrong patient information on it and literally had illegible writing all over it AND USED A STAMP TO SIGN HER NAME INSTEAD OF PRINTING IT WITH PEN. I literally wasted so much time arguing with her and still had to come back another day. I also saw the same lady another day because I was looking into getting medicated for my ADHD. To clarify, I talked to my psychologist before going into the appointment and she stated they prescribe medication at this clinic. So I brought my documentation of my diagnosis excepting to have a nice talk to figure out the right option for medication. Instead I had to literally argue with this lady AGAIN. Because she said they didn’t do that here and that she’d never done that before. She finally agreed to go ask her colleagues about it and when she came back she didn’t ask me anything about my symptoms or what I struggle with. She didn’t even tell me what medication she prescribed. She also told me that “I’m giving you the lowest dose because you only need it when you are at school”. WHAT. Am I not supposed to be able to function outside of a school setting?? If she asked she would have known that I work full time. Oh and it was also great when the MA told me “you can’t have ADHD you are too pretty” like thanks I guess?? She ended up giving me Adderall which gave me palpitations. It’s just the fact that I am constantly having to advocate for myself in this clinic. CONSTANTLY. The NP’s name is Kim I believe by the way. Other than that, I did have a good time with the NPs up at OB/GYN. But one time I went to go schedule a 1 year follow up for a iud I got put in and the lady argued with me that I can’t get a appointment for that unless I have a referral. And maybe I could be wrong in this situation but why would that make any sense for me to go to my primary to get a referral and then have to basically do two separate appointments. Just be aware when you are here. And my heart goes out to healthcare workers. You really do a lot of work and burnout is real. But that doesn’t justify not listening or advocating for your patient. It makes people not want to come do check ups on their health.