800-784-1361
I don't trust this place or the people that work here. They are one of the worst hospitals in the area. The staff and doctors don't care about their job or what it represents, so patients are neglected proper care, this is outrageous. If you need any kind of help, go elsewhe ...
About HealthAlliance Hospital Mary’s Avenue
Their inpatient program accepts new clients at any time. This allows you to detox or begin your recovery treatment in a safe, supervised setting. It’s neat that the units are gender specific so you can focus on healing without any distractions. Once you’re stable, they’ll work with you to create an individualized treatment plan that addresses your needs. In addition to providing direct support, the clinical staff can refer you to other departments within the facility if you need extra care.
One unique feature of this program is that they’ll consider your personal needs while creating your plan. For example, they offer specialized services for clients who are pregnant, HIV positive or have other medical conditions. If you’re currently in a long term medication assisted treatment program, they can also work around those services.
When you’re ready for a lower level of care, you can move into their outpatient program. You’ll get individual and group counseling sessions to help you continue your recovery while you recoup at home in the evenings. The groups are age specific and gender specific, with a special program just for adolescents.
Facility Overview
162 Number of Available Beds
Latest Reviews
I came here with my two year old toddler because he was playing with his dad on the bed. Dad was tossing him and his sister on the bed and they were jumping, my son ended up landing on his arm wrong on the bed. I knew right away he needed to get to the e.r, I thought maybe an out of place/sprain kind of thing. However when we came into this hospital I feel as though off rip we were being ignored and dismissed. They did x-rays and "didn't see anything" I advocated for him as hard as I could but they decided he was fine and sent us home. They told me if it gets worse or he is still in too much pain to come back. I took him home and he was so exhausted he just wanted to sleep, but couldn't (due to the pain) he would keep falling asleep and waking up screaming. So I immediately took him back. This time the ambulance drivers were rude, condescending, and sarcastic. (I guess because he did not scream his head off during both rides they just thought I was overreacting) Anyway we got to the hospital for the second time, and I was desperate to get him real help, I even begged the doctor (a different doctor second time around) to send us to a hospital that had a pediatric floor, because I did not have a car, so I needed him to give the green light to the ambulance drivers ( I was told) this doctor actually laughed in my face and told me "I'm not going to do that". He then had him scanned again, and again they saw "NOTHING". So then they decided to say they "think" he may have nurse maid elbow. He told me what it was and then told me that we would have to pop it back into place. I told him that I could not hold my 2 year old down for this and then insisted that he get a nurse to do it. He left the room to do just that ( I thought) but then comes back into the room with a room full of people and tells me "to get on the bed and hold him still". I did as instructed then a lady came over and starts trying to "FORCE" his arm back into place (again this was based on speculation) my baby did not just scream he freaking shrieked in excruciating pain. I had to yell at them and grab the lady and tell them "that is ENOUGH NO MORE" my poor baby was so traumatized that he just wanted to leave, he even tried to leave without me, which he has NEVER done or tried to do. I hurried up, got us discharged and went home. I followed up immediately the next day to the provider/specialist they put on our discharge paperwork to go see, but they did not take our insurance. I took it upon myself to find one and made an appointment ASAP. We went to that appointment and I told that doctor EVERYTHING that happened at this hospital. He sent my baby for x-rays in his office, then pulled us in the room and asked "where did you go when this happened?" I told him and he said "what are they idiots?" Then proceeded to point out an obvious break in my 2 year olds arm. He could not believe that not only did they miss the break in his arm and refuse to send us to a hospital that actually treats children, but they also tried to "pop his arm" back in place based on a guess!!!! My 2 year old was so scared of ALL doctors for so long after this that he had a severe melt down every single doctors visit and did not want them talking to or touching him. I am so appalled by this hospital and the ambulance drivers. They need to be reformed/shut down/ give us an entirely new staff. The doctors should be disbarred for this. I cannot even begin to imagine the pain my poor sweet boy had to endure during this entire ordeal because of negligence and incompetence. I will NEVER take any of my children to this hospital again, and would advise any parent to do the same if possible.
Response from the owner1 week ago
Hello Maxine, We regret your family had a negative experience while in our care. Your experience does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 914.493.8877 so we can work with you to address your concerns.
Left my mom sitting in a waiting room for hours while my father had surgery. He had been in a room for hours by the time she tracked him down even though multiple staff members (including on the unit he was on) claimed not to know anything about his status! She had to go back to the ER just to find out where he was. And when she finally made it home just before midnight, the Dr had left a message regarding the surgery on their answering machine. Couldn’t be bothered to come speak with her in person after she sat there for 5 hours! So unprofessional all around!
Response from the owner1 week ago
Hello Amanda, We regret your mom had a negative experience while in our care. Your review does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 914.493.8877 so we can work with you to address your concerns.
The best, so busy, so personal, so nice. Don't believe the hype. There are genuinely good people here, just trying to help you get better. Thank you Health Alliance
Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team.
We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more.
Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
Response from the owner1 week ago
Hello Lisa, Thank you for sharing your positive experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated.Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team.
We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more.
Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
7.1 / 10
Gallery
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Intensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Aftercare Support
Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.
12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
Intervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
Partial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
The PHP at HealthAlliance Hospital - Mary's Avenue Campus operates Monday through Friday during office hours. They provide psychiatric services for adolescents and adults who require intensive treatment.
24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
Medically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Introduced in 1983, motivational interviewing is a method to help clients commit to change. It's based on the philosophy that change is hard, and clients must explore their own options and come to their own conclusions rather than receive warnings or advice from the therapist.
Trauma therapy involves working through the psychological and emotional impact of a traumatic event. You learn to identify the triggers and develop coping mechanisms that build a sense of safety and trust in yourself.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
As you recover from addiction, eating the right foods will help you heal and build your health for long term sobriety. Nutrition therapy teaches you about the nutrition your body needs and how to eat the right foods to support your recovery.
Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.
Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.
Amenities
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Private Rooms
Staff & Accreditations
Staff
Michael D. Israel
President & CEO
Anthony Costello
Executive VP & COO
Renee Garrick, MD
Executive VP & Chief Medical Officer
Mary P. Leahy, MD, MHA
President and CEO, Bon Secours Charity Health System
William Pryor
Executive VP and CHRO
Joshua S. Ratner
Executive VP & Chief Strategy Officer
Phyllis M. Yezzo, DNP, RN, CPHQ, NEA-BC
Executive VP & CNO
Deborah Brkich
SVP, Finance
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Accreditation Number: 511783
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: New York
Contact Information
105 Mary's Avenue
Kingston, NY 12401
Get Help Now - 518-875-3316
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Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD
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