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HealthAlliance Hospital Mary’s Avenue

105 Mary's Avenue Kingston, NY 12401
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Top 10 Rehab In Kingston
HealthAlliance Hospital - Mary's Avenue Campus NY 12401

About HealthAlliance Hospital Mary’s Avenue

HealthAlliance Hospital’s Mary’s Avenue Campus provides medical services for children, teenagers and adults in Kingston, New York. Here, they have a dedicated department for drug and alcohol abuse. They offer a wide range of programs, including inpatient and outpatient treatments.

Their inpatient program accepts new clients at any time. This allows you to detox or begin your recovery treatment in a safe, supervised setting. It’s neat that the units are gender specific so you can focus on healing without any distractions. Once you’re stable, they’ll work with you to create an individualized treatment plan that addresses your needs. In addition to providing direct support, the clinical staff can refer you to other departments within the facility if you need extra care.

One unique feature of this program is that they’ll consider your personal needs while creating your plan. For example, they offer specialized services for clients who are pregnant, HIV positive or have other medical conditions. If you’re currently in a long term medication assisted treatment program, they can also work around those services.

When you’re ready for a lower level of care, you can move into their outpatient program. You’ll get individual and group counseling sessions to help you continue your recovery while you recoup at home in the evenings. The groups are age specific and gender specific, with a special program just for adolescents.

Facility Overview

Bed icon 162
Number of Available Beds

Latest Reviews

Monelle Richmond
2 months ago on Google
1
Left alone in pain for hours. Not until I walked out did P.A. finally put in orders for tests. Horrible experience.
Labinot Bakalli
2 months ago on Google
5
I thank you from the bottom of my heart for the care you have given me for 4 days, for me you are the best hospital for patient care, both the doctor and the nurse. You are number 1. God bless you.
Elizabeth Wilding Murphy
2 months ago on Google
5
I was treated with kindness and respect by all the staff, and the doctor was extremely thorough with a wonderful caring bedside manner. The nurses were cool and funny and told good stories. I felt so taken care of and was made to be totally comfortable and put at ease throughout the process. Thank you to the wonderful nurses Nicole, Melissa and doctor Wolstein.
Response from the owner1 month ago
Hello Elizabeth, Thank you for sharing your positive experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated. Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team. We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more. Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.8 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals. The PHP at HealthAlliance Hospital - Mary's Avenue Campus operates Monday through Friday during office hours. They provide psychiatric services for adolescents and adults who require intensive treatment.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Introduced in 1983, motivational interviewing is a method to help clients commit to change. It's based on the philosophy that change is hard, and clients must explore their own options and come to their own conclusions rather than receive warnings or advice from the therapist.

Trauma therapy involves working through the psychological and emotional impact of a traumatic event. You learn to identify the triggers and develop coping mechanisms that build a sense of safety and trust in yourself.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

As you recover from addiction, eating the right foods will help you heal and build your health for long term sobriety. Nutrition therapy teaches you about the nutrition your body needs and how to eat the right foods to support your recovery.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Amenities

  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Michael D. Israel

President & CEO

Anthony Costello

Executive VP & COO

Renee Garrick, MD

Executive VP & Chief Medical Officer

Mary P. Leahy, MD, MHA

President and CEO, Bon Secours Charity Health System

William Pryor

Executive VP and CHRO

Joshua S. Ratner

Executive VP & Chief Strategy Officer

Phyllis M. Yezzo, DNP, RN, CPHQ, NEA-BC

Executive VP & CNO

Deborah Brkich

SVP, Finance

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 511783

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: New York

Contact Information

Phone icon (845) 338-2500
Building icon

105 Mary's Avenue
Kingston, NY 12401

Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Rehab in Cities Near Kingston

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Reviews of HealthAlliance Hospital Mary’s Avenue

2.39/5 (101 reviews)
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Reviews

1

I don't trust this place or the people that work here. They are one of the worst hospitals in the area. The staff and doctors don't care about their job or what it represents, so patients are neglected proper care, this is outrageous. If you need any kind of help, go elsewhe ... Read More

Reviewed on 11/14/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (100 reviews)
Lauren Motzkin
2 weeks ago
1

I have been trying to set up a surgery with a doctor here and the doctor seems great but the office staff has been jerking me around. From ignoring me and playing videos on their phone, to not returning my calls and when I get frustrated putting me on hold for a long time, hanging up on me, not calling me back, giving me the wrong information and numbers and having to be transferred 5 times to be told that this isn’t the process. The waiting room is scary with little details like the time on the clock is wrong which makes you feel weird about trusting them with your health. I’m not sure what’s going on here and considering going somewhere else that’s more competent and better customer service.

Response from the ownerInvalid relative date format:
Hello Lauren, Thank you for your feedback. HealthAlliance Hospital is committed to providing safe, quality, patient-centered care. We apologize that that was not your experience. Please contact Patient Experience at 914.493.8877 so we may resolve this matter and improve our care.
hindy weiss
2 weeks ago
5

The psych ward at health alliance hospital is the best experience I ever had in my life!!!!! When I was discharged I wanted to stay there!!!! I felt like a person!!!!! I had very kind nurses and therapist and psychiatrist who truly cared for me!!!!! They were all very caring, loving and warm!!!!! I want to see you guys!!!!! I miss you so much!!!!!!

Response from the ownerInvalid relative date format:
Hello Hindy, Thank you for sharing your positive experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated.<br><br>Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team.<br><br>We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more.<br><br>Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
Talon Hauser
1 month ago
5

Hi, my name is Talon Hauser. My grandfather Erik Allan was in the hospital. Dusica did a very good job Thanks for helping him

Response from the ownerInvalid relative date format:
Hello Talon, Thank you for sharing your positive experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated.<br><br>Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team.<br><br>We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more.<br><br>Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
Melinda Lorne
1 month ago
1

It's the worst hospital ever-we lost a family member due to lack of care and communication. He was in his own car with a friend, when his friend called 911, there was the fire department, EMS the police and he went to the hospital as a John Doe??? WE all are devastated beyond words of what transpired while he was in the ER, we wanted medical reports of what happened during his time there, which we received a report, that they didn't even have his correct age or birth date. He survived for one hour, had no medical issues, everything in the report didn't match even his time of death. The doctor who performed CPR on him, never came out to give our family members her condolences and we were there for 4 hrs. sitting in a hallway. My sister begged to have an autopsy to be performed, the whole staff knew this, even the advocate, but yet Dr. Idaly Hidalgo informed the medical examiner that it wasn't necessary, from what she saw on his medical record and decided not to have one done, she made that decision on her own without consulting or contacting his wife. He was cremated and when we received the death certificate, is when we found out that it was never done. We'll never know what happened to him and will never have any closure, let alone knowing how or why he passed away, supposedly "Cardic Arrest" Our lives have been pure agony for the last 2 1/2 months on the "why'" questions that we needed so desperately some answers of what happened to him. He was the kindest, most loving, giving, church going human ever on this earth, how could they screw up so miserably. We all are still suffering every day not knowing what they did to him, if he was frightened to death and suffering the whole time.

Sasha Williams
1 month ago
1

I would never want to waste my time writing a review tht will go nowhere but as days passed i feel like i need to share. I came to the er 645am 4/15/25 due to a glass bottle breaking and cutting my hand pretty bad ..(via bf driving me) I live 2 mins not even away we arrived and parked in front as we were entering I told him thy are not going to be too happy w us being it's shift change ..(I'm in medical field) the receptionist is a sweet girl and asks to see it she sees all the blood in the towel and calls back immediately saying your going to want to take her she cut her hand really bad..I hear the receptionist apologizing over and over on the phone like it was a problem I was there lol I then started saying loud enough so the charge nurse can hear I'm so sorry I kno you guys are busy..she hangs up the charge nurse comes out and says its fine and smiled she brings us to room 6 at 7am and we wait...and wait and wait NOONE came to check on my cut how bad/deep it was if the bleeding stopped or anything my bf went out at approx 945 and asked was someone coming to look at it because it was still bleeding...I know it's a wait in e.r. but I literally lost so much blood and could have passed out before anyone would have noticed what happened to me..so after 2 hrs of sitting we remembered the car was parked in front my bf said he was going to move the car and i followed just of boredom we went out front came f Right back not even 5 whole mins...on top of that on the way back in i wanted to stop at the cafe because i was so thirsty but decided not too thank god! We come back in ar the same time security came to ask about the car we just moved the charge nurse is standing in doorway and receptionist asks her to take us back to rm 6 the nusre with a sour face and attitude looks right at us and says no im taking another parient and calls a mother w her baby back which was so fine because I said it's ok she doesn't need to take me I know where I'm 6 is she then says yea well they took you off the board! I was shocked and said that's weird why would they do that with a attitude she says you left the hospital!!! I was so astonished I said excuse me we had to move the car as u just seen security come up to us! I couldn't believe it so here I am standing in the front 3hrs after entering w my hand still gushing blood w a towel from home still holding it together as she's telling me I left the hospital lol I said why in the world would I leave when my hand is still like this she walks away from me and leaves me standing there I was so apauled on how unprofessional she was..after the receptionist calls to the back to get me back on the board 5 mins later I finally see a dr and xray and insurance by 1145 I was finally getting my 26 stitches that the nurse did an awesome job on i can say that .n by 1245 I was finally leaving. As I'm getting discharged the girl apologizes and said we came on the wrong day there's only 1 dr on the other dr forgot he worked today they way I was embarrassed she even said that lol I ran out of there I wish I can share the pictures of how bad my hand was cut then I'm sure you'd understand my initial concern

Response from the ownerInvalid relative date format:
Hello Sasha, Thank you for your feedback. HealthAlliance Hospital is committed to providing safe, quality, patient-centered care. We apologize that that was not your experience. Please contact Patient Experience at 914.493.8877 so we may resolve this matter and improve our care.
Monelle Richmond
2 months ago
1

Left alone in pain for hours. Not until I walked out did P.A. finally put in orders for tests. Horrible experience.

Labinot Bakalli
2 months ago
5

I thank you from the bottom of my heart for the care you have given me for 4 days, for me you are the best hospital for patient care, both the doctor and the nurse. You are number 1. God bless you.

Elizabeth Wilding Murphy
2 months ago
5

I was treated with kindness and respect by all the staff, and the doctor was extremely thorough with a wonderful caring bedside manner. The nurses were cool and funny and told good stories. I felt so taken care of and was made to be totally comfortable and put at ease throughout the process. Thank you to the wonderful nurses Nicole, Melissa and doctor Wolstein.

Response from the ownerInvalid relative date format:
Hello Elizabeth, Thank you for sharing your positive experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated.<br><br>Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team.<br><br>We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more.<br><br>Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
Char Zook
3 months ago
2

I admitted myself to the ER for chest pain. I was treated with respect and promptness by all of the staff and Nurses. However the doctor (a young man whose name i dont recall) was very rude. He entered the room while i was still with the nurse and fully interupted her midsentence without acknowledging her. Proceeded to dismiss my concerns and literally told me i was healthy, while holding the 6 months of evidence proving otherwise

Response from the ownerInvalid relative date format:
Hello Char, Thank you for your feedback. HealthAlliance Hospital is committed to providing safe, quality, patient-centered care. We apologize that that was not your experience. Please contact Patient Experience at 914.493.8877 so we may resolve this matter and improve our care.
Robin Bagatelle
3 months ago
5

I was recently a patient on 4 Spellman. I could not have asked for a more attentive staff including the nurses and the nurses aides. I especially want to mention nurses estelle, lauren, alexi, Morgan, gina, and Matt. There may have been several others I have not mentioned but they all were there when I needed them and offered me a great experience while a patient there

Response from the ownerInvalid relative date format:
Hello Robin, Thank you for sharing your positive experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated.<br><br>Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team.<br><br>We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more.<br><br>Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
Kat Forge
3 months ago
1

Came in via ambulance due to severe vomiting and got put into a room , the tech I had came in and she was an angel no complaints about her! However the nurse practitioner basically judged me and assumed I was a drug user just because I wasn’t feeling good enough to do bloodwork IN THAT MOMENT because I pass out every time, in which I stated to her “can I just wait a few minutes and see how I feel”. She said to me “okay so i won’t be doing anything or giving you anything not even fluids without bloodwork” and told me I’ll be refusing my own care and then basically told me to just leave because she won’t be doing anything for me. Honestly I felt stereotyped and I’m even considering suing for medical malpractice. Most definitely will never come back here, I’d rather wait 17 hours at vassar, at least care would be provided at some point.

Response from the ownerInvalid relative date format:
Hello Kat, thank you for bringing this concern to our attention. Our goal at HealthAlliance Hospital is to provide safe, quality, patient-centered care. We apologize that that was not your experience. Please contact Patient Experience at 845.450.5029 so we may resolve this matter and improve our care.
Radine Couture
3 months ago
1

During my mom's short stay here, we encountered many kind, caring, and knowledgeable staff. The problem is that there is absolutely no teamwork. The Dr's and nurses do not communicate well with each other. You cannot give great care to patients unless you are on the same page. I have never written a review before, but felt it was necessary. I don't believe this is a bad place, I just think they don't run smoothly and because of that, patients and their families are left feeling overwhelmed, helpless and aggravated.

Response from the ownerInvalid relative date format:
Hello Radine, We regret your mom had a negative experience while in our care. Your account does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 845.483.5565 so we can work with you to address your concerns.
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Bronx, NY (718) 292-2401

Montefiore Medical Center Wellness Center at Port Morris

Montefiore Medical Center - Wellness Center at Port Morris is a private reha... read more.
St. Joseph’s Addiction Treatment & Recovery Centers
Malone, NY (518) 483-6566

St. Joseph’s Addiction Treatment & Recovery Centers

St. Joseph's Addiction Treatment & Recovery Centers offers outpatient treatm... read more.
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