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I have been in the field for quite some time, and have sent more than a few patients to inpatient and acute stabilization hospitals. The reality is that no psych stabilization is fun or meant to be anything close to a Residential, IOP, or even OP program. This hospital has b ...
About Lakeview Behavioral Health Hospital
Lakeview Behavioral Health Hospital is an inpatient drug and alcohol rehab facility located in Norcross, Georgia. They treat adults for substance use disorder (SUD) and those who have co-occurring mental health issues and SUD. They take many forms of private insurance and Medicare. They also take self-pay. They can make a payment plan for you if necessary.
Detox and Addiction Treatment in Norcross
An intake meeting will determine the type of care you need. They can provide 24-hour a day professionally supervised detox along with prescription medication for withdrawal symptoms.
Once you are stabilized you will begin group and individual therapy. You will have a community group where you will set goals for your future and a social services group where you will learn about the resources available to you. You will also participate in groups dedicated to your communication and coping skills.
You will also have recreational therapy that may include working out in a gym or playing sports and board games. You will have plenty of personal time to enjoy the beautiful lake on the grounds, the food and the semi-private rooms.
Fact checked and written by:
Eliza Gale
Edited by:
Kerry Nenn, BSW
Facility Overview
118 Number of Available Beds
31 - 60 Avg Length of Stay in Days
Latest Reviews
I wouldve rather went to jail this place was hell fights everyday and staff were abusive
Response from the owner1 week ago
We take this feedback very seriously, and we appreciate your willingness to share. We are troubled by what we have read and feel that it is of the utmost importance that we gather more information so that we can better understand the circumstances. Please contact us so that we can speak with you directly. Thank you.
I self-admitted to Lakeview Behavioral Health on Monday, November 17th, hoping for genuine help during a vulnerable time. Instead, I left on Sunday, November 23rd feeling more frustrated, unheard, and emotionally depleted than when I arrived. I’m sharing this so others can make informed decisions.
1. Minimal Professional Care — Maybe 30 Minutes Total
In an entire week, I spoke with the doctor, nurse practitioner, and social worker combined for less than 30 minutes. No one-on-one therapy. No individualized plan. No real attempt to help me process what brought me there. This is not mental health treatment.
2. Held Until Sunday Despite Entering Voluntarily
Even though I self-admitted, I was kept there after signing a 10–10 while they used the full 72 hours to “decide” whether I could leave. It felt less like concern for my wellbeing and more like a business choice.
3. Feels More Focused on Billing Than Actual Care
For what this facility charges per day, the quality of care is shockingly poor. The level of interaction with providers, lack of individualized attention, and minimal support simply do not match the extremely high daily cost. It feels more like a system built to secure insurance payments than a place genuinely invested in patient healing.
4. Cold, Restrictive, and Dehumanizing Environment
• The unit was freezing, but blankets weren’t allowed during the day.
• I repeatedly asked for a long-sleeve shirt or sweater — I never received one.
• Lying down during the day required a doctor’s order.
• I was forced to sit in the day room for hours with the TV blaring nonstop.
By Saturday, after following every rule all week, all I wanted was to rest quietly in my room. Instead, I was denied and reached an emotional breaking point. It was the only time I became visibly upset, and it was directly due to the inflexible and dehumanizing rules.
5. No Fresh Air & Minimal Physical Activity
We were told we would have gym time daily. We only went once — Friday.
No outdoor time at all. No access to fresh air. For people dealing with depression, anxiety, or trauma, this is unacceptable.
6. Dietary Needs Not Respected
My roommate was vegan. Her family had confirmed with the facility beforehand that vegan diets were accommodated.
They were not. She was served nearly the same inadequate meal each day.
7. Family Communication Was Terrible
My family often could not reach me.
They would leave messages that I never received. I only found out they had called when I called them and they asked, “Did you get my message?”
I didn’t — not once.
This added unnecessary stress to both me and my loved ones.
8. Group Therapy Was Helpful — But Not Enough
The group sessions had value, but group therapy does not replace:
• individualized counseling
• one-on-one processing
• tailored support
• true mental health treatment
Group sessions should be a supplement, not the only option.
9. Some Staff Truly Did Care
To be fair, there were a couple of staff/behavioral health aides who treated us with dignity — especially the two who took us to the gym on Friday. They actually spoke with us like humans, not inmates, and offered genuine, compassionate interaction. Their kindness stood out in an otherwise bleak environment.
10. A Week of My Life Gone — With Nothing to Show for It
I went in seeking support. I left feeling drained, disappointed, and simply grateful to walk out of the building. The only real emotional support I received was from fellow patients — not the professional staff.
Final Thoughts
Lakeview Behavioral Health might keep you safe from immediate harm, but if you’re seeking actual treatment, therapy, or meaningful support, this is not the place. I wish I had researched more. If this review helps even one person avoid the same experience, then at least something positive came from that lost week.
Reading this is disheartening, though we are grateful for your willingness to provide feedback. To ensure that we fully understand the concern expressed here, we kindly ask that you contact us directly
. Thank you.
Response from the owner2 weeks ago
Reading this is disheartening, though we are grateful for your willingness to provide feedback. To ensure that we fully understand the concern expressed here, we kindly ask that you contact us directly
. Thank you.
As the sister of an inpatient client who was there for 6 days, I called everyday to talk with her and she never got the messages that I had called. Luckily she called us once a day, so we were able to connect with her. I had flown in from out of town and tried to talk to someone about visting my sister before I went back home; no one ever picked up the phone. Once my sister, who went to the site voluntarily, came home she told us about her experience and her stories did not meet our expectations. She was cold, did not get her eye drops, did not get any one-on-one therapy, rarely saw the nurses and doctors, experienced generally cold, uncaring, check-the-boxes kind of care, hardly went to the gym or outside although those activities were part of the schedule, had group two times a day 1 hour each, and the rest of the day was TV watching. I have read many of the reviews and the negative reviews go back as far as 11 years ago. Even though I see comments from Lakeview asking for more information, it seems like not much is changing about the complaints. Although some people have had positive experiences, the negative complaints continue to repeat the same concerns. Our loved ones come there to be treated with kindness and care. They expect to leave there better not worse, and if that is not happening--DO BETTER. It is completely unacceptable to read so many negative reviews and now have to contribute my own. Suggestions: 1. At intake, explain expectations measures used for discharge and costs to the family. 2. Have a dedicated staff member to answer the phones and connect families with their loved ones. 3. Get patients outside more and get them moving more.
Response from the owner2 weeks ago
We truly value all feedback and appreciate you taking the time to share this. However, we are concerned by what we have read, and we would be grateful for an opportunity to learn more so that we can better understand the circumstances described. Please consider reaching out to us directly. Thank you. 
Rehab Score
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6.3 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Addiction Treatments
Levels of Care
Outpatient rehab enables clients to receive addiction treatment while continuing to work and reside at home. Many programs offer evening, night, and weekend services so that clients may receive treatment on their own schedule. Outpatient treatment modalities typically include addiction counseling, recovery-focused life skills training, and/or medication assisted treatment (MAT). Many programs also provide step-down care, including partial hospitalization (PHP), intensive outpatient (IOP), and standard outpatient services, to align with clients' evolving needs.
Inpatient rehabs feature intensive clinical supervision and a highly structured and supportive environment, meaning they are especially well suited for clients in early recovery and those at risk of relapse. Clients reside at the treatment facility and engage in various therapeutic sessions throughout the day, including addiction counseling and recovery-focused life skills training. Many programs also offer evidence-based complementary therapies, such as meditation and massage.
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour clinical care in Georgia reduces the risks involved in detox and addiction treatment. Without access to professional medical care, individuals may experience withdrawal symptoms that become life threatening. For example, alcohol withdrawal can cause delirium tremens, confusion, and cardiac symptoms. Without medical supervision to step in, these symptoms could potentially turn fatal.
Medical detox is the process of ridding the body of addictive substances in a medically supervised setting. If you become chemically dependent on a substance like alcohol, opioids, or benzodiazepines (like Xanax or Ativan), quitting abruptly can cause uncomfortable or even dangerous side effects. Licensed medical professionals ensure the process goes as safely and comfortably as possible while monitoring you 24/7 and administering any required medications,
Treatments
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Alcoholism is a pattern of alcohol use that involves continued drinking even when it causes problems. Alcoholism is also characterized by a physical dependence on alcohol, which causes the body to experience withdrawal symptoms when alcohol is not present. Due to this physical dependence, medically-supervised detox is often necessary to safely recover from alcoholism. Alcohol rehab in Georgia offers a three-step process of detox, rehab, and maintenance to help individuals recover from alcohol addiction.
A quality drug rehab in Georgia can help you overcome addiction. This environment is designed to help you address the complex issues contributing to drug dependence. The goal of treatment is to give you the tools you need to make a full recovery.
Addiction treatment programs in Georgia help individuals to address substance abuse problems. With various programs available, including outpatient, inpatient, and partial hospitalization programs, you can find the right level of care for your specific needs. You can generally expect drug and alcohol rehab to incorporate evidence-based therapies, such as cognitive-behavioral therapy (CBT), skills training, recovery meetings, and mindfulness-based therapy. When combined, these interventions can successfully help you overcome addiction and continue to enjoy long-term mental health.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Amenities
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Private Setting
Staff & Accreditations
Staff
Willa Hardamon
Chief Nursing Officer
LaKea Burrison
Director Outpatient Services
William H. Benifield
Director of Human Resources
Enrico R. Williams
Director of Facility Ops
Alexis Summers
Director of Business Office
Lorica Hawkins
Director-HIM
Kandice R. Daniels
Director of Quality & PI
Cheryl B. Leonard
Director of Utilization
Freddy Perez
Manager of Food & Nutrition Services
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Accreditation Number: 472946
Contact Information
1 Technology Pkwy S
Norcross, GA 30092
Get Help Now - 470-866-4553
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