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Novant Behavioral Health

200 Hawthorne Lane Charlotte, NC 28204
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Novant Behavioral Health NC 28204

About Novant Behavioral Health

The PHP program is a full-time day program for teens ages 13 to 17. The IOP is for adults ages 18 and over and provides 12 sessions over three weeks. In both cases, clients receive individual, group, and family counseling, medication management, therapeutic activities, and life-skills training. If appropriate, addiction education and relapse prevention planning may also be provided.

Other services available at Novant include advanced treatment methods such as TMS, ketamine, and ECT therapies. They also provide connections to additional support, 12-step and other recovery support groups, and referrals to social services.

Novant Behavioral Health accepts multiple insurance plans, including Blue Cross Blue Shield, Aetna, United Healthcare, Cigna, First Health, Humana, Magellan, TRICARE, and more. Because insurance plans vary, be sure to verify coverage information and out of network details with the insurer.

Latest Reviews

kristen hoffman
1 week ago on Google
1
worst hospital i’ve ever been to. my patient notes just say that im upset. they also lie about who i was ovulated by. I had a 3 day day and for 24 hours I had not seen a nurse or dr. Was admitted for hypotension to the stroke floor. they didn’t come when i hit the nurse button. and they let me walk around with a fall risk bracelet on ignoring me completely. also i had to walk on my own to the bathroom because no one would help me. when i was discharged the admitted me staying an extra night was of mistake. just go to atrium down the road it’s way better
Response from the owner1 week ago
We would like to learn more about your experience at Novant Health Presbyterian Medical Center. When you get a chance, please contact the Novant Health feedback line at 1-888-648-7999 to speak with a member of our team. -Novant Health Social Response Team
Elizabeth Abigal
2 weeks ago on Google
1
UPDATE: filed a complaint with the hospital and of course the staff is always right. The patient doesn’t matter. The mistreatment of the patient doesn’t matter. They will ALWAYS side with their staff. They didn’t even address really any of remarks that we made. Hope this review deters you from going to the specific hospital. I had to go to the ED for seizure like activities with some episodes lasting 35 minutes. They lied on my after care summary visit notes, They claimed I saw OT and PT due to my lack of function from having seizure like activities and I never saw them. One of the doctors, created an aftercare note when I never even saw him. There was so much incorrect information based off of the information provided from my mother as at the time I was completely impaired and unfortunately do not recall any of my time at the hospital. They claimed that i had no nausea and vomiting during my visit but one of the seizure like episodes I started vomiting on myself and was still in the episode. My mom called multiple times for a nurse and they never came. They also left me in VOMIT COVERED SHEETS for roughly ONE HOUR. They said I was mobile and able to be discharged mean while I couldn’t walk at all. They said I drink 1 to 2 alcoholic beverages a week and that is a LIE. I drink maybe that much a month! I occasionally drink. In the note my neurologist received they claimed that I refused treatment and asked to be discharged which was another lie. My entire notes were almost completely lies. I will not be going back here after the poor care I received and the biggest issue is the LYING! I hope this review will help others in the future. You would think after so many negative reviews they would take a look at themselves and try to FIX the issue but clearly they do not care.
Response from the owner1 week ago
Elizabeth Abigal, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. If you would like to speak with a team member about your visit, please contact our Novant Health feedback line at 1-888-648-7999. -Novant Health Social Response Team
Laneenterprizes
3 weeks ago on Google
1
After a major surgery the post staff sucks. Their rude, condacening and don't care. Dr told me my wife was in recovery and would come get me in about 30 min after 3 hrs I just went to the room and they were pushing her out for discharge. They expect the person to go threw recovery by themselves. Stupid policy not to mention I had her cloths. No one wishes to help or listen to your concerns I guess as long as the cash register is ringing who cares. Terrible place.
Response from the owner1 week ago
We care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. If you would like to speak with a team member about your visit, please contact our Novant Health feedback line at 1-888-648-7999. -Novant Health Social Response Team
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Accepted Insurance

Novant Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Carl S Armato

President and Chief Executive Officer

Frank E Emory Jr

Executive Vice President and Chief Legal Officer

John Gizdic

Executive Vice President and Chief Operating Officer

Sanjay Gupta

Executive Vice President and Chief Transformation Officer

Kim Henderson

Executive Vice President and Chief Administrative Officer

Denise Mihal

Executive Vice President and Chief Nursing and Clinical Operations Officer

Pamela Alston Oliver, MD

Executive Vice President and Chief Medical Officer

Contact Information

Building icon

200 Hawthorne Lane
Charlotte, NC 28204

Fact checked and written by:
Courtney Myers, MS
Edited by:
Anna Spooner

Rehab in Cities Near Charlotte

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Reviews of Novant Behavioral Health

3.1/5 (1222 reviews)
0
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0
Amenities
0
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0
Cleanliness
5
575
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66
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61
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500

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (1222 reviews)
kristen hoffman
1 week ago
1

worst hospital i’ve ever been to. my patient notes just say that im upset. they also lie about who i was ovulated by. I had a 3 day day and for 24 hours I had not seen a nurse or dr. Was admitted for hypotension to the stroke floor. they didn’t come when i hit the nurse button. and they let me walk around with a fall risk bracelet on ignoring me completely. also i had to walk on my own to the bathroom because no one would help me. when i was discharged the admitted me staying an extra night was of mistake. just go to atrium down the road it’s way better

Response from the owner
We would like to learn more about your experience at Novant Health Presbyterian Medical Center. When you get a chance, please contact the Novant Health feedback line at 1-888-648-7999 to speak with a member of our team. -Novant Health Social Response Team
Elizabeth Abigal
2 weeks ago
1

UPDATE: filed a complaint with the hospital and of course the staff is always right. The patient doesn’t matter. The mistreatment of the patient doesn’t matter. They will ALWAYS side with their staff. They didn’t even address really any of remarks that we made. Hope this review deters you from going to the specific hospital. I had to go to the ED for seizure like activities with some episodes lasting 35 minutes. They lied on my after care summary visit notes, They claimed I saw OT and PT due to my lack of function from having seizure like activities and I never saw them. One of the doctors, created an aftercare note when I never even saw him. There was so much incorrect information based off of the information provided from my mother as at the time I was completely impaired and unfortunately do not recall any of my time at the hospital. They claimed that i had no nausea and vomiting during my visit but one of the seizure like episodes I started vomiting on myself and was still in the episode. My mom called multiple times for a nurse and they never came. They also left me in VOMIT COVERED SHEETS for roughly ONE HOUR. They said I was mobile and able to be discharged mean while I couldn’t walk at all. They said I drink 1 to 2 alcoholic beverages a week and that is a LIE. I drink maybe that much a month! I occasionally drink. In the note my neurologist received they claimed that I refused treatment and asked to be discharged which was another lie. My entire notes were almost completely lies. I will not be going back here after the poor care I received and the biggest issue is the LYING! I hope this review will help others in the future. You would think after so many negative reviews they would take a look at themselves and try to FIX the issue but clearly they do not care.

Response from the owner
Elizabeth Abigal, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. If you would like to speak with a team member about your visit, please contact our Novant Health feedback line at 1-888-648-7999. -Novant Health Social Response Team
Laneenterprizes
3 weeks ago
1

After a major surgery the post staff sucks. Their rude, condacening and don't care. Dr told me my wife was in recovery and would come get me in about 30 min after 3 hrs I just went to the room and they were pushing her out for discharge. They expect the person to go threw recovery by themselves. Stupid policy not to mention I had her cloths. No one wishes to help or listen to your concerns I guess as long as the cash register is ringing who cares. Terrible place.

Response from the owner
We care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. If you would like to speak with a team member about your visit, please contact our Novant Health feedback line at 1-888-648-7999. -Novant Health Social Response Team
Torri
1 month ago
1

I witnessed my cousin that was being treated at this facility. She had almost committed suicide. They were blaring MTV videos, wouldn't give her the clothing or anything I supplied her, there was a lot of secrecy going on here and I think after everything that's happened.. especially CEOs of hospitals being killed at point blank by the individuals that are sick and tired of institutions like this preying on the weak... well I come from a family of very powerful people and they better watch where they step. That isn't a threat, but a warning and a promise combined.

Al Savelle
1 month ago
5

Fantastic! They saved my life when I had a heart attack and my son was born at the Huntersville location. Forever grateful!

Response from the owner
Al Savelle, so glad we could be there for you when you needed us! -Novant Health Social Response Team
Arden
1 month ago
5

I cannot say enough about the amazing care I received at Novant Health Presbyterian Medical Center. From the time I checked into the ER until my release, four days later, the staff was attentive, knowledgeable, and compassionate. They even checked on my family to ensure they were doing okay. I was in the stroke unit, had CT, MRI, and brief stay in PACU…everyone was truly phenomenal!

Response from the owner
Thank you for the wonderful review of Novant Health Presbyterian Medical Center! -Novant Health Social Response Team
Ashley Buro
1 month ago
1

This hospital should get zero stars. They violated my HIPPA rights and many other serious issues. If you want your privacy to remain intact, go to the hospital across the street from them!

Response from the owner
Ashley Buro, we would like to learn more about your experience at Novant Health Presbyterian Medical Center. When you get a chance, please contact the Novant Health feedback line at 1-888-648-7999 to speak with a member of our team. -Novant Health Social Response Team
Jessica Kane
1 month ago
5

Had a great experience in the Presbyterian Medical Center, maternity ward. As a first time mom I had no idea what to expect and was treated with compassion and empathy. The nurses and doctors from triage, to labor&delivery, to post partum were attentive, informative, helpful and caring. The lactation team provided tremendous support. Even the housekeeping department came to check in on us and provided stellar service. Special shout-out to: - Lacey and Nicole in Labor & Delivery - Lisa in Postpartum I felt treated as a person and not just another patient. Thank you to all of the staff members in Maternity who took such great care of me, my husband and our newest addition to the family!

Response from the owner
Jessica Kane, thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again! -Novant Health Social Response Team
DIEHARD BUC!
1 month ago
1

If this was the only hospital in the world and I was on my death bed to heaven I’d be going….. THIS IS THE WORST HOSPITAL MY WRIST BAND THEY PRINTED AND PUT ON MY WRIST SCANNED CORRECTLY THE FIRST 25 times they scanned it then I mysteriously became a different person according to there scanner how is that even right and even had me believing I wasn’t me anymore swear….good luck to all who go here worst experience of my life

Response from the owner
We're sorry you had a disappointing experience at Novant Health Presbyterian Medical Center. When you have a moment, please contact our Novant Health feedback line at 1-888-648-7999 to share your feedback with a team member. -Novant Health Social Response Team
LaMonte Harris
1 month ago
5

Response from the owner
Thank you for rating this clinic 5-stars! As our way of saying Thank You, we encourage you to sign up for our Healthy Headlines newsletter filled with healthy recipes, exercises and tips to keep you healthy! Cheers to your health: https://nh.team/Healthy_Headlines -Novant Health Social Response Team
Maria Handschu
1 month ago
2

This is specifically for the L&D Triage. Honestly, they were trash and really did not give me lots of confidence that my labor and delivery would be smooth, comfortable or even a little pleasant. First, I specifically called my clinics triage and pre registered in advance to us coming to the hospital. I don’t think any of the women at the check in desk bothered to look it up and I still had to fill in paperwork while having contractions. Lovely. Second, there seemed to be some drama between them and it was obvious from the lack of professionalism. It was 9pm so I understand some had had long days…but still. Second — Amy was the rudest, most callous triage nurse. Word of advice, do not tell a pregnant woman having contractions that she just needs to breathe or look at her in a condescending way because she’s yelling while having contractions.. or try to send her home when she’s clearly in a lot of pain. Not sure if she was having a bad day, but I will never forget the treatment from her but I hope this is brought to her attention so that no one has the same experience I did. Henel was alright, but she was rude to my husband when he was just trying to be the most supportive and best advocate for me. Have either of them been pregnant?? 🙃 Do better, please. As a FTM I had a lot of questions, I was experiencing a lot of new pains and changes in my body and I tried very hard to stay positive.. but ultimately early/active labor was not a great experience, waiting to be admitted, being told we’d have to go home and “we’d just know when it was time to come back” being looked like an annoyance. I wish I could leave a better review. Thankfully my labor and delivery nurse & OB turned the experience around, but I would NEVER recommend someone go to L&D TRIAGE until absolutely necessary, like baby crowning already kinda thing.

Response from the owner
Maria Handschu, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. If you would like to speak with a team member about your visit, please contact our Novant Health feedback line at 1-888-648-7999. -Novant Health Social Response Team
Susan Tomberlin, MBA
1 month ago
1

The bathrooms #3 and #4 are awful! We have been here since 5:45 this morning, and the bathrooms were dirty! We go to breakfast and come back (3 hours later), no change. I ask the security guard, and an environmental service employee came by. I asked about cleaning the bathrooms. It's not her area. She called the supervisor; supervisor said someone would be here shortly. 3 hours later - bathrooms are still the same. These are the bathrooms coming from the parking lot into the hospital. Floor #7 Visitors....Welcome to Novant Presbyterian Main.

Response from the owner
Susan Tomberlin, MBA, we’re sorry to hear about your experience at Novant Health Presbyterian Medical Center. Please contact our Novant Health feedback line at 1-888-648-7999 to speak with a team member about your concerns. -Novant Health Social Response Team
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