PCC Austin Family Health Center

5425 W Lake St Chicago, IL 60644

About PCC Austin Family Health Center

PCC Austin Family Health Center, located in Chicago, Illinois is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, opiate addiction, and co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at PCC Austin Family Health Center include tailored care focusing on women’s specific needs and experiences and gender-specific addiction treatment addressing unique challenges faced by men.

PCC Austin Family Health Center has received accreditations from The Joint Commission.

Latest Reviews

Jacque Ransom

4 months ago on Google

This new office is really nice!! Although, when it wasn't cold, it was cold in the office!!! Today is below zero & is freezing inside & when asked, I was told there's no heat!!! Hopefully, this will be taken care of soon

Keya Williams

6 months ago on Google

I called only to confirm the location of my daughters appointment and got hung up on the first time, asked to hold (forever) the second time and the third, she answered and placed me right on hold! I hung up and just went in to this location and there was about 7 people crowed around a backpack picking gibbets out for their lanyards! Pissed me tf off cause this why I can t get one question answered huh?! Smh.

Lisandra Rivera

8 months ago on Google

The service they gave me was good in the dental area, everyone was very friendly from the moment I arrived until the Dr. saw me. I don't remember her name but she treated me very well. Yes I was waiting but like every place you have to wait and I see that if I am waiting it is because the person who is being served before me is being given excellent service, and that's how it was when it was my turn they treated me very well. Yes, I will go to the dental area again. Thank you

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.3 / 10

Gallery

The facilities at PCC Community Wellness Center Austin Family Health Center in Chicago, IL 1

The facilities at PCC Community Wellness Center Austin Family Health Center in Chicago, IL 2

The facilities at PCC Community Wellness Center Austin Family Health Center in Chicago, IL 3

Location

Accepted Insurance

PCC Austin Family Health Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Outpatient

Clients in outpatient rehab receive a variety of services based on their unique and evolving needs. Typical outpatient treatment modalities include individual, group, and family counseling, recovery-focused life skills training, and community reintegration support. Many programs also provide medication assisted treatment (MAT) for clients recovering from alcohol and/or opioid dependency. Clients exiting inpatient treatment or those who are at an elevated risk of relapse may engage in more robust treatment, such as intensive outpatient (IOP) programming.

Treatments

Alcohol use disorder (alcoholism) can be severe, moderate, or mild. Symptoms include spending a lot of time drinking, wanting to stop but being unsuccessful, and feeling strong cravings that lead to overuse of alcohol. At any severity level, alcohol addiction is treatable through alcohol rehab in Illinois. Most comprehensive rehab programs include medical detox, inpatient rehab, and ongoing alcohol counseling/support (maintenance).

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

Opioid Addiction

Specialized dual-diagnosis rehabs in Illinois have the expertise to treat co-occurring mental health and substance abuse issues. Offered on an inpatient and outpatient basis, these comprehensive treatment programs include medical and psychological support, experiential therapies, counseling, and evidence-based therapeutic interventions aimed at addressing substance use disorders and improving mental health.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

During one on one therapy sessions for drug and alcohol addiction, you and your therapist work collaboratively to develop effective relapse prevention plans and improve your self awareness. This helps address your specific needs, including the effectiveness of several evidence based treatment modalities that may work best for you.

Staff & Accreditations

Staff

Alyssa Sianghio

President & CEO

Melissa Chrusfield

Director of Communications & Community Engagement

Marnie Robinson

Director of Development & Communications

Lorena Acosta

Director of Human Resources

Karole Lakota

Medical Director

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(773) 378-3347

Website

5425 W Lake St
Chicago, IL 60644

Get Help Now - 708-470-6914

Rehab in Cities Near Chicago

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Reviews of PCC Austin Family Health Center

2.6/5 (90 reviews)

Google Reviews

2.6 (90 reviews)

Milton Graham

3 months ago

Simply Tyra

4 months ago

5 months ago

7 months ago

Neemia Marie

9 months ago

El servicio que me dieron fue bueno en el área dental, todos muy amables desde que llegué hasta que me atendió la Dra. No me acuerdo su nombre pero me atendió super bien. Si estuve esperando pero como todo lugar hay que esperar y yo lo veo que si yo estoy esperando es que a la persona que están atendiendo antes que a mí le están dando un exelente servicio, y así fue cuando me tocó el turno me atendieron super bien. Si volveré a ir al área dental. Gracias

U H

1 year ago

Customer service rep is very rude. I’m calling my doctor Kim and she was playing around in the phone. When this concerns my health: she had me on the phone for over 30 min. I’m so upset and will be taking further actions.

Joseph Stapleton

Dr. Steven smrha is one of the best doctors i have ever seen. He is very understanding and communicative. Highlyyyy recommend Dr. Smrha.

Key B.

Spoke with a pleasant woman named Ms. Christian or Chrissa. I usually can’t get through to speak with anyone & forced to leave a voicemail. But not this time, she took her time answering my questions and walked me through every step she took in order to get me the help I needed. We need more people like you with great customer service and a calming reassuring voice answering the phone and helping patients.

Alex Tenard

Their Phone Staff got that Rude and want to rush you Energy who would want to call a clinic knowing thats the energy they will get to just set up a normal appointment?!

Madalina Dragomir

MY SON GOT THE WRONG VACCIN!! Waited for 2 hrs even though we had an appointment and I get a ph call 2 months later that they administered my 1yo child the wrong vaccin by mistake. The worst experience I had ever had at a clinic.

Billy Ward

They never answered the phone to make a appointment it's terrible

Overall Experience

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