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Genesee Behavioral Health Center, Mental Health

224 Alexander Street Rochester, NY 14607
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Rochester Regional Health - Adult Mental Health Center NY 14607

About Genesee Behavioral Health Center, Mental Health

Genesee Behavioral Health Center provides outpatient behavioral and mental health services for adults 18 and over and their families. Located in Rochester, New York, the treatment team offers comprehensive behavioral health services and they specialize in emergency psychiatric services, chemical dependency, and more. The facility accepts insurance from select providers.

Unique Chemical Dependency Treatment Near Lake Ontario in Rochester, New York

Rochester is a scenic city on the shores of Lake Ontario. The treatment center is only 10 miles from Ontario Beach Park with its historic carousel, picnic shelters, beach, and the historic Charlotte-Genesee Lighthouse at the end of the pier. There’s a lot to do and see in Rochester if you’re coming here for treatment.

The chemical dependency program here is for adolescents and adults and offers comprehensive services with both inpatient and outpatient treatment. Clients can also get outpatient alcohol detox and medication assisted treatment (MAT) at their other clinics less than three miles away.

The team will work with you to develop a personalized treatment plan. Treatment includes flexible options such as the unique online chemical dependency therapy option. The online program was designed for flexibility and clients can get care online, in the clinic, or through a combination of both.

Medically Supported Alcohol Detox in Rochester

Another notable part of the program is the outpatient medical alcohol detox. This is offered through their location on Long Pond Road. The program is about 7-10 days with a daily one hour appointment. You can not drive while in this program.

Supportive Services to Maintain Recovery

Addiction care includes mental health care and education. You’ll receive all the supportive services you need to maintain recovery after your chemical dependency programs have been completed.

The treatment team uses a holistic approach to treatment. That includes substance use professionals, addiction psychiatrists, therapists, social workers and nurses. You’ll have access to other specialists too like nutritionists and vocational counselors as well as recreational therapists so you have everything you need to succeed.

Latest Reviews

Mae Lynn
4 months ago on Google
2
When I went there as a patient, I found all the desk staff friendly and my providers great. I got discharged because I was moving outside of New York State for a year and they couldn't keep me as a patient. When I moved back, I found it very hard to reach the phone staff, the phones were down while they were still in operating hours and I would get the an out of office message at around 4 when they are open til 7. When I finally got to talk to someone, they were rude and overall very unhelpful and dismissive.
Philip Angelo
5 months ago on Google
1
To become a new patient you first have to see a therapist like three times before you can see a doctor. You have no control over which doctor you see and in my experience I have had to see 4 different doctors. Worst of all is that you usually wind up seeing Residency doctors instead of the actual main physician and if you try to which away from the residency doctor (which I have done 4 times) you just get a call from the main physician, or message or talk from the residency doctor that the main physician is only a supervisor and all the decisions made for your care are done with the main physician so there is no reason to see them. That said the resident doctors are basically students still and their experience levels are low. I would almost say they don t know what they are doing. I often feel like a laboratory mouse they are just throwing meds at to see if anything changes. My biggest problem with them is their lack of use of controlled substances. They have me on half of what is usually recommended and I physically suffer every day because they won t increase it. Saying things that are obviously true like it can cause dependency and CNS depression . Forget the fact I need it to survive daily and just throw other pills at me to see if it works (tried 5 different pills already). It s been the longest year of my life working with these people. I lost my job, working part time, on disability, had to stop college, and about to lose my apartment. I just had to apply for benefits things are so rough. They would rather let my life fall into pieces while they pay god with my prescriptions and force you to talk to a therapist which only benefits them.
D S
6 months ago on Google
3
Latanya saw me and my daughter on a late evening in the emergency room, she came down and scheduled an expedited appointment for my daughter to be seen at the clinic & she was so nice and comforting to us and my daughter left in a much better state of mind then when we came in!
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Rehab Score

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6.2 / 10

Location

Accepted Insurance

Genesee Behavioral Health Center, Mental Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehabs provide a space for clients to focus exclusively on their recovery while receiving intensive supervision and support. Inpatient treatment centers provide housing and food and most offer round-the-clock clinical care. Their primary treatment modalities typically consist of addiction counseling using various psychotherapeutic methods, including CBT, DBT, RBT, and motivational interviewing. Many rehabs also provide specialized services for clients with co-occurring addiction and mental illness. Recovery-focused life skills training and holistic therapies are other common services.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Contact Information

Phone icon (585) 922-7770
Building icon

224 Alexander Street
Rochester, NY 14607

Fact checked and written by:
Susan Bertram, BA
Edited by:
Nikki Wisher, BA

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Reviews of Genesee Behavioral Health Center, Mental Health

2.5/5 (80 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.5 (80 reviews)
Laura Jones
1 month ago
1

This is a horrible place they are not there to help you they see you one time and say your sad cause you lost your mom and then the next visit they say your depressed and need meds. When did sadness equal depression? When did Grief mean lifelong battle?

Amercia M
1 month ago
1

Beware if you have any color in your skin they will lie in your chart up charge your insurance and break every law they possibly can hoping you don’t ever ask to see your notes ask to see your notes after every visit!! They say one thing in your visit and then write something different something completely different they said my childhood experiences were frequent moves. Like what? I lived in the same house my whole life so little stuff like that to make you seem worse than you are.

Maddie Bacon
2 months ago
5

Mae Lynn
4 months ago
2

When I went there as a patient, I found all the desk staff friendly and my providers great. I got discharged because I was moving outside of New York State for a year and they couldn't keep me as a patient. When I moved back, I found it very hard to reach the phone staff, the phones were down while they were still in operating hours and I would get the an out of office message at around 4 when they are open til 7. When I finally got to talk to someone, they were rude and overall very unhelpful and dismissive.

Philip Angelo
5 months ago
1

To become a new patient you first have to see a therapist like three times before you can see a doctor. You have no control over which doctor you see and in my experience I have had to see 4 different doctors. Worst of all is that you usually wind up seeing Residency doctors instead of the actual main physician and if you try to which away from the residency doctor (which I have done 4 times) you just get a call from the main physician, or message or talk from the residency doctor that the main physician is only a supervisor and all the decisions made for your care are done with the main physician so there is no reason to see them. That said the resident doctors are basically students still and their experience levels are low. I would almost say they don’t know what they are doing. I often feel like a laboratory mouse they are just throwing meds at to see if anything changes. My biggest problem with them is their lack of use of controlled substances. They have me on half of what is usually recommended and I physically suffer every day because they won’t increase it. Saying things that are obviously true like “it can cause dependency and CNS depression” . Forget the fact I need it to survive daily and just throw other pills at me to see if it works (tried 5 different pills already). It’s been the longest year of my life working with these people. I lost my job, working part time, on disability, had to stop college, and about to lose my apartment. I just had to apply for benefits things are so rough. They would rather let my life fall into pieces while they pay god with my prescriptions and force you to talk to a therapist which only benefits them.

D S
6 months ago
3

Latanya saw me and my daughter on a late evening in the emergency room, she came down and scheduled an expedited appointment for my daughter to be seen at the clinic & she was so nice and comforting to us and my daughter left in a much better state of mind then when we came in!

Bob Galloway
7 months ago
5

Been going here for 4 years, pretty good experience with therapists just had to find the right one for me. Psychiatrist are very knowledgeable and not into pushing pills and not into seeing you suffer from side effects. Front desk is also helpful good at keeping track of appt.’s. Phone service is meh nice takes half hour on hold lately which causes me to set time aside for calls.

Christine Tumminelli
10 months ago
3

Response from the ownerInvalid relative date format:
Christine, thank you for your review. We are sorry we fell short of your expectations, and hope to do better in the future.
Anthony Rod
11 months ago
5

I be come here amazing am very happy withy doctor

Gza
11 months ago
1

Just left this place very recently. Literally a complete waste of time. The front desk people have no empathy. Received no help and actually worse off than before I went in. Very disappointed in the time wasted to just set me back. Don't waste your time here or send anyone that you care about. This place is more concerned with payment before progress. I don't think they care lives are at risk. I just have no idea how they are still operating with absolute carelessness. They will just give you a marriage counselor for someone like myself who needs a physcologist. Very big difference between the 2. 1 star is an understatement!

soy duck
11 months ago
1

If your going to allow you're patients to sign in with their emails make sure that feature actually works. Waited for over an hour just for them to tell me signing in that way didn't work for whatever reason. Also you shouldn't have to jump through hoops to set up an appointment with a psychiatrist here

Jenny Kent Designs
11 months ago
5

Not sure where all the negative reviews come from. I have taken my now 15 year old here on and off since he was 11. The only gripe I have is that if you go too long between appointments they close your account and you have to do a new intake. He has had two doctors and the second one, Sean is amazing. He has really helped my son. When there are little mental health options available, IMO, you should leave reviews with care. I have never had any issues with the intake staff or the the doctors. They have always been nice, and professional.

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