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Rogers Behavioral Health

4600 West Schroeder Drive Milwaukee, WI 53223
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Rogers Behavioral Health Brown Deer Main Campus WI 53223

About Rogers Behavioral Health

Rogers Behavioral Health, located in Milwaukee, Wisconsin is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization and intensive outpatient.

Specialty rehab programs at Rogers Behavioral Health include age-appropriate treatment for teens addressing adolescent-specific issues.

For recreation, patients can unwind in the rec room after a lengthy day of therapy, foster creativity and jam with other patients in the music room, or use the meditation room to promote mindfulness during recovery.

Rogers Behavioral Health has received accreditations from The Joint Commission and LegitScript.

Latest Reviews

Jessicka Marie Zaragoza
2 months ago on Google
5
The best staff and place to go!
Response from the owner2 months ago
Hello Jessicka Marie, thank you for the positive review about your experience in Brown Deer! If you'd like to share more, please feel free to complete this form on our website: https://rogersbh.org/share-your-rogers-experience/. Thank you!
Payton Brick
2 months ago on Google
3
My son went here almost 2 weeks ago. The admission process was smooth. Everyone we encountered was very nice and professional during said admission process. After that however is a different story. Phone calls... this was a big deal for me. I spent over half an hour just trying to connect to my son to talk to him. Every.single.day. it was absolutely terrible. Being transferred, leaving messages, phone ringing forever, and then finally I'd get someone. The second day he was there three doctors called me and asked for more information. Awesome. That went well. 3 days later (during this time I didn't hear a word from anyone) then we had a family meeting that went well too. I was told they would help me find resources. What they believe is going on. That was about it. I was confident that they would help me with this process finding resources we needed to help my 9 year old during this time..During the next few days was difficult. Nobody got back to me...I tried getting in contact with the social worker but she wasn't available. It was extremely stressful trying to figure out a plan before discharge. When they said they'd help me with it. I was completely lost on what i needed to do...because there wasnt much communication..... i had him discharged early and I signed papers. Got a folder of what medication he was on and some info on what they believed what would be beneficial for him and that was it. I was shocked. I thought there would be more to it than signing papers and leaving. I didn't know what had happened during the time he was there. I don't know what type of therapy he received or what coping skills he had learned. I didn't know if he did anything school-related. When I contacted someone for this information they told me because he isn't a patient they cannot help with me with anything or tell me what had gone on during the week duration he was there...Now this is what I do know.During the week he was there. He was getting physically hurt. I got called about 4 different times being told that another child had slapped him across the face and got into physical fights. They did intervene by separating and having individual rooms. Also having someone by their side. On Friday that's when I decided to be discharged early because of said physical altercations with other children. the orginal discharge was next day: Saturday early morning) he wasnt completely innocent either... but knowing he was getting hurt was enough for me to discharge 12 hours early.I know this all sounds like I didn't try. I did. I called a lot trying to get ahold of people but didn't get through. I'm new to all of this. It was an extremely hard decision to admit our child into inpatient care. I didn't know what to do. I did look this facility up and felt everything was great. But honestly.... I don't know if I'd send him back... I just wanted more communication to let me know what was happening while he was there. What he was learning about. All that stuff..... I am thankful for the nurse who had spoke up and asked if he had a neurodevelopmental disorder (different from what he has now) that we were told over the years he didn't have. We are now exploring that route.This is a long review but these places need more reviews so parents can make an educated decision for their child. What is best for them.We have seen some changes in his behavior but we don't know if it's the time spent there or the medication we increased is making the difference.
Response from the owner2 months ago
Hello Payton, Thank you for your feedback. We're sorry to hear about your family's experience at our Brown Deer location. To report your concerns, please contact our secure, confidential helpline. To report a concern via desktop click here: https://secure.ethicspoint.com/domain/media/en/gui/84138/index.html and to report a concern via mobile device, click here: https://rogersbh.navexone.com/.
April Roethel
3 months ago on Google
5
They made my ease of stay if i need them. I was scared of going anywhere else but sheboygan. I will tell 5 people. That Roger's is a safe place to stay.
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.2 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab is designed to stabilize clients who are exiting detox or those who are in some form of crisis. They are an important preliminary step designed to prepare clients for outpatient, sober living, or community-based care. Clients live at the treatment center and engage in intensive addiction counseling. Group and family therapy is common. Many programs also emphasize recovery-focused life skills training to support clients' sustained sobriety. Some programs offer evidence-based holistic therapies, such as meditation.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) support clients' return to their community following inpatient treatment and may also offer an alternative to hospitalization for clients who are relatively stable following detox. Many intensive outpatient rehabs require clients to participate in a minimum of nine and a maximum of 20 treatment hours weekly. IOP services are also highly customizable and typically include a combination of addiction counseling, recovery-focused life skills training, medication assisted treatment (MAT), and holistic therapies such as meditation.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) offers short-term intensive care for drug and alcohol addiction. Often part of a step-down service, PHP treatment allows you to attend treatment on-site during the day, then return home during non-treatment hours. Plans of care typically include relapse prevention, medication management, and behavioral therapy services. Depending on your progress, the duration of a PHP can average 90 days with daily sessions running 4-8 hours per week. Most insurance providers fully or partially cover PHP treatment.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting
  • spa2 iconYoga Studio

Staff & Accreditations

Staff

Cynthia Meyer, MSSW

President & CEO

Stacy Babl

Chief Human Resources Officer

Chris Jagoditz

CFO

Brian Kay, PhD

Chief Strategy Officer

Colleen Kelly

Chief Compliance Officer

Dawn Krautkramer, JD

General Counsel

Ashley Muchnick, MSW, MBA

COO

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

LegitScript has reviewed Rogers Behavioral Health as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

Contact Information

Phone icon (414) 865-2500
Building icon

4600 West Schroeder Drive
Brown Deer, WI 53223

Rehab in Cities Near Milwaukee

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Reviews of Rogers Behavioral Health

2.88/5 (84 reviews)
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Reviews

1

Staff is rude! The facility is disgusting. They want to get paid!! That's the only thing they care about, and they don't even pretend to be interested in your health!

Reviewed on 2/22/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (83 reviews)
Breonte Johnson
1 month ago
1

I feel like the whole mental health system is a joke. When I call to seek help with my son instead of them saying don’t have any beds, they kept asking questions only to say they don’t have a bed and not to mention I had to inquire about the waiting list which the lady acted like he would never have a chance. I believe beds are available and they are only taking in those who they deem an emergency because why keep asking so many questions. It’s like they will only help after a person has made an attempt on themselves or some else. My son was admitted to Rodger’s years ago and he came back home doing things he never did before I only reached out again because I was feeling hopeless. Something really needs to be done and this is ridiculous. The lack of empathy towards those with mental health issues and the number of people that shouldn’t be working in mental health.

Response from the ownerInvalid relative date format:
Hello Breonte, We're sorry to hear that your experience wasn't a positive one. To report your concerns, please contact our secure, confidential helpline. To report via desktop, click here: https://secure.ethicspoint.com/domain/media/en/gui/84138/index.html and to report via mobile device, click here: https://rogersbh.navexone.com/.
Shansen
1 month ago
5

I have to say I was terrified to self admit but from the moment I walked in I was taken in like family. Met so many other patients with true hearts and talents that have major potential in their lives. I have to thank Yaw, Kelly from ET, Amari from COo, Sarah, Ms.B, Teresa, Sharon, Kimmy, Latoya, and so many others. One of my main goals in life is to always helps others and I was able to do that along with accepting help from others. Miss all the staff there and hope to see some of you again alongside. <3

Response from the ownerInvalid relative date format:
Hello Shansen, Thank you for sharing about your mental health journey at Rogers! If you'd like to share more, please feel free to complete this form on our website: https://rogersbh.org/share-your-rogers-experience/. Thank you!
Jessicka Marie Zaragoza
2 months ago
5

The best staff and place to go!

Response from the ownerInvalid relative date format:
Hello Jessicka Marie, thank you for the positive review about your experience in Brown Deer! If you'd like to share more, please feel free to complete this form on our website: https://rogersbh.org/share-your-rogers-experience/. Thank you!
Payton Brick
2 months ago
3

My son went here almost 2 weeks ago. The admission process was smooth. Everyone we encountered was very nice and professional during said admission process. After that however is a different story. Phone calls... this was a big deal for me. I spent over half an hour just trying to connect to my son to talk to him. Every.single.day. it was absolutely terrible. Being transferred, leaving messages, phone ringing forever, and then finally I'd get someone. The second day he was there three doctors called me and asked for more information. Awesome. That went well. 3 days later (during this time I didn't hear a word from anyone) then we had a family meeting that went well too. I was told they would help me find resources. What they believe is going on. That was about it. I was confident that they would help me with this process finding resources we needed to help my 9 year old during this time..During the next few days was difficult. Nobody got back to me...I tried getting in contact with the social worker but she wasn't available. It was extremely stressful trying to figure out a plan before discharge. When they said they'd help me with it. I was completely lost on what i needed to do...because there wasnt much communication..... i had him discharged early and I signed papers. Got a folder of what medication he was on and some info on what they believed what would be beneficial for him and that was it. I was shocked. I thought there would be more to it than signing papers and leaving. I didn't know what had happened during the time he was there. I don't know what type of therapy he received or what coping skills he had learned. I didn't know if he did anything school-related. When I contacted someone for this information they told me because he isn't a patient they cannot help with me with anything or tell me what had gone on during the week duration he was there... Now this is what I do know. During the week he was there. He was getting physically hurt. I got called about 4 different times being told that another child had slapped him across the face and got into physical fights. They did intervene by separating and having individual rooms. Also having someone by their side. On Friday that's when I decided to be discharged early because of said physical altercations with other children. the orginal discharge was next day: Saturday early morning) he wasnt completely innocent either... but knowing he was getting hurt was enough for me to discharge 12 hours early. I know this all sounds like I didn't try. I did. I called a lot trying to get ahold of people but didn't get through. I'm new to all of this. It was an extremely hard decision to admit our child into inpatient care. I didn't know what to do. I did look this facility up and felt everything was great. But honestly.... I don't know if I'd send him back... I just wanted more communication to let me know what was happening while he was there. What he was learning about. All that stuff..... I am thankful for the nurse who had spoke up and asked if he had a neurodevelopmental disorder (different from what he has now) that we were told over the years he didn't have. We are now exploring that route. This is a long review but these places need more reviews so parents can make an educated decision for their child. What is best for them. We have seen some changes in his behavior but we don't know if it's the time spent there or the medication we increased is making the difference.

Response from the ownerInvalid relative date format:
Hello Payton, Thank you for your feedback. We're sorry to hear about your family's experience at our Brown Deer location. To report your concerns, please contact our secure, confidential helpline. To report a concern via desktop click here: https://secure.ethicspoint.com/domain/media/en/gui/84138/index.html and to report a concern via mobile device, click here: https://rogersbh.navexone.com/.
April Roethel
4 months ago
5

They made my ease of stay if i need them. I was scared of going anywhere else but sheboygan. I will tell 5 people. That Roger's is a safe place to stay.

Tanya Arroyo
4 months ago
1

I started the DBT PHP intensive outpatient at Rogers behavioral health in Brown deer Wisconsin. At first the care team there seem to be very nice professional and very compassionate and helping me to learn coping skills and dealing with anxiety and depression. But as soon as I had voiced my concern about a therapist who was not allowing me to speak in group not once but twice then the whole dynamic of compassion from the care team had changed. Additionally I had some things that I had to address outside of the clinic that prohibited me from being in group in person so I had to join ask for permission to attend group virtually, then that became a discrepancy, and I started receiving nasty emails that I couldn't attend group sessions virtually.The therapist, Holly Heuer the clinic supervisor, Michelle Skerhow and the nurse practitioner, Colleen Del Fava of the DBT PHP/IOP program at the Brown Deer location, all turned against me and agreed to discharge me 10 days before my initial discharge date. They didn't even allow me to continue the program at Brown Deer until I was accepted at the West Allis location. I met with the clinic supervisor and the therapist today and the supervisor came up with some unjustifiable excuse as to why I was being discharged early. She stated that their facility in Brown deer could not provide the type of treatment for me after I had been in there for 2 and 1/2 months I was discharged 10 days away from completing the DBT/IOP PHP program. I was advised to contact Rogers behavioral health clinic in West Allis for a more extensive treatment for DBT/IOPPHP. She wasn't even professional or honest enough to tell the truth why they were discharging me 10 days earlier. It was all about Rogers gaining more money for me to start the DBT program all ove, the fact that I had made a complaint about a therapist, and because I spoke up about how they were improperly running their mental health services, and the clinic supervisor's own personal issues with me being a minority. I have filed a complaint with the patient advocacy at my insurance company and even with posting this review well maybe give people some idea on how poorly and unprofessional these individuals render services. Michelle Skerhow has no business running a behavioral health facility. It is also an outright shame that there are not any minority therapists that work there which was another point that I had expressed about their behavioral health services at the Brown deer location. All they want is your money, and to be so involved in your personal business. After reading the other reviews on here, I can conclude that neither inpatient or outpatient has any compassion for those that come their for help;it's all about money

Elaina Madlom
4 months ago
1

madi tate
4 months ago
4

(August 3rd 2022) hi, i just want to say i went to the res here it was everyones first time. this is a great place for res maybe not inpatient, but everyone has different judgement. Tbh I miss so many of the staff. What you put in is definitely what you put out. Yeah I may have broken some rules but you definitely learn from them. All I can say is just be nice to the staff because they are trying to help you and they care so much about you even tho at some times it may not feel like that. I also ment my bsf here and I gotta say (DONT HAVE OUTSIDE CONTACT!!!) but me and my bsf we been through so much together but we are both greatful for this experience. And Ik some people may not like this review because it’s actually a good one. But from my experience if ur child is dealing with sh/si/ or anything res Is a very good place. And I loveeedddd my BS she was literally amazing and helped me through a rlly hard time in my life. And this one staff really helped me to I miss her so much. I am 15. But I do like this place and yes there is some bad times but you will get through it. And listen to the staff and put in the work because you will get out much quicker!

Brian Bockert
7 months ago
1

First they are a behavioral facility but weren’t able to handle the behaviors of my son. He was eventually forcefully discharged. Numerous incidents occurred and I was never notified about but only one. Court got involved and ordered inpatient/residency care and they acted as if they had limited resources and didn’t focus on this or really help much with recommendations. While waiting to find immediate residency elsewhere, they did hold him one more day during the other assessment but said he had to be out on a certain day. Then they pushed it back a day but could have waited until the next facility accepted him to help us. I was ready to travel across state for the discharge but pushing it back caused more stress for me and my family, created chaos and also caused me to miss work. Now we are starting over elsewhere. I should have trusted some of the other reviews.

Kristyn Eyerly
8 months ago
1

Joke for a place to be helpful or useful; after they get your money out of you they will kick you out. Staff is unprofessional and nasty dirty.

Sophia Keiser
1 year ago
1

I had a good experience with the rogers in west allis and Oconomowoc, but this experience was truly disappointing. Please try for any other rogers location.

Ana Esqueda Mendoza
1 year ago
5

I was admitted to the adult PBH residential program at the end of march. I was hesitant because of the reviews on here but I am so glad I went anyway. The staff is very helpful and caring. I had a very positive experience with therapist Rachel, she was always there to provide new skills, approaches, and different perspectives. Behavioral Specialist Bella is awesome, she helped me find a more balanced life that made me happy. Dr. Medrado is a great psychiatrist and willing to listen to patient’s POV. The mental health technicians are there 24/7, I felt that all were well prepared and caring. I would like to shoutout MHTs: Mimi, Riley, Charles, Hannah and Ms. Lawanda. They are very passionate about their job, insightful, caring and compassionate. They all greatly impacted my recovery journey for the better. Really great people, for real. The unit is well kept and clean thanks to supervisor Ryan, who always makes sure things run smoothly, and the amazing custodial staff. Overall I felt safe on the unit, when something did happened staff handled it well and acted quickly. The food was great and the cafeteria staff was very nice (best chicken tenders I have ever had). I would 100% recommend this place to people that are struggling. Learned a lot and it changed my life.

Response from the ownerInvalid relative date format:
Hello Ana, we're so glad to hear you found the PBH residential program helpful. Thank you for sharing this review and letting us know. If you'd ever like to share more about your experience with us, you can fill out this form on our website: https://rogersbh.org/about-us/share-your-rogers-experience. Thank you!
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