800-784-1361
Insanely disappointed with Dr. Muad, cardiologist, who administered the wrong heart test to me, forgot to prescribe a prescription for the right procedure, and now getting billed for this with no response back from the hospital... Disgusted with their inability to communicat ...
About McLaren Bay Region
McLaren Bay Region Hospital in Bay City, Michigan offers mental health care through an inpatient unit for adults, partial hospitalization for adolescents and adults, and outpatient programs for all ages. They also have programs specifically for seniors.
Their 450 bed hospital cares for body and mind with an emergency department that addresses physical and mental health concerns.They have virtual care options and you can reserve a time slot online to be seen in the emergency department.
Emotional and Behavioral Health Inpatient Care
The 23-bed inpatient behavioral health unit is there for adults who are feeling overwhelmed or needing support to cope with life. They may be dealing with a mood or personality disorder, PTSD, eating disorders, Schizophrenia, Dementia, or struggling with a mental health issue as well as addiction.
Once you arrive at McLaren Bay you will have a pre-admission screening interview and be triaged. This will include a physical health and biopsychosocial assessment. You will see a psychiatrist who will evaluate you and come up with a care action plan.
Once admitted you will have 24-hour medical and mental health supervision and support. You will be involved in individual, family, and group therapy as well as recreational and experiential therapy opportunities.
You will be connected with counselling, outpatient treatment, partial hospitalization or intensive outpatient programs depending on your need. Referrals for long-term continuing drug and alcohol treatment will be made if needed.
Partial Hospitalization Programs for Young and Old
There are partial hospitalization programs for adolescents, adults and the elderly. These programs help support patients who may have just been discharged from an inpatient program and can serve as an alternative to inpatient services.
PHP offers expressive and recreational therapy along with traditional evidence-based treatment models. Medical and mental health clinicians will consult with you daily and provide medication management, referrals to medical and mental health resources and services, counselling and care management.
24-Hour Mental Health Support
Mental health emergencies aren’t scheduled during office hours so the McLaren Bay Region provides on-call services for when a mental health crisis occurs after hours. You can find support any time day or night from where you are to help you get to where you need to be.
Finances should never be a barrier to getting the support you need. MBPA accepts most health insurance plans, including State and Federal programs like Medicaid. If you are under-insured, there is financial assistance available.
Facility Overview
415 Number of Available Beds
Latest Reviews
Good service
I now have been sent to collection after they said they would make a note in the file not to Bill me because I was billed for a service they didn't perform, now I've been sent to collections. It all started when I made an appointment for a cortisone injection in my wrist for arthritis, and I go there, and they forced me to have x-rays, and then the doctor walks in and says I'm sorry we don't perform the procedure, and then they go ahead and Bill me for $200.
Never use them scam scam scam scam scam.
I have spoken to 20 people there and they are only so happy to continue to Bill me even when they told me they weren't going to, I'm only going to pay the bill so it's not to affect my credit, and that's how they get their money, they haven't even sent me a bill in 3 or 4 months. I thought it was finally over but no now I'm going to collections.
We were greeted by a lady who didn’t even look up from her computer, and I would not even call it a greeting “are you here to be seen?” Then she was not even listening to the patient asking where the restroom was, just kept screaming at her to “go have a seat over there”. The lady behind us told her where it was. The whole time, zero eye contact. We witnessed the same with several people who “checked in” after we did. We then waited 30 minutes to be triaged in which a blood pressure was taken and asked if allergic to any medications, and then directed back to the lobby waiting room where we waited for another hour while someone puked all over the floor(and it was not cleaned up in the hour that we sat there), and someone else bled all over a chair( also not cleaned up for the hour we sat there) desk was notified multiple times of the clean up needed. We were finally taken to a room and the staff person left without even making sure the patient was on the bed safely(bed was high). Came back a minute later with a cervical collar……why you gonna use a cervical collar now after you left the patient for an HOUR after being triaged without it. Collar was obviously refused, no need for it. The Staff person left never to be seen again. The Doctor came in a couple minutes later and checked the patient’s neck(so would have literally only had cervical collar on for like 3 minutes ?????). The Doctor left, then all of a sudden the door opens and a cart gets pushed in the room. The Staff person said “judging by your face this must be the right room, I wasn’t sure what room they said”. That staff person left, doctor came back in, opened sterile packages for suturing with gloves that were taken out of his back pocket. Continued touching the cart drawers and stuff in the drawers with the same gloves and then proceeded to suture with the same gloves. He stated okay let’s get you out of here. Another lady then came in stating she was from admissions????? Okay not being admitted being discharged….apparently it was the basic information that they should have collected when we were checked in. While this lady was gettting information another lady knocked and came in and said she’d be right back with a wheelchair. I said she can walk she doesn’t need a wheel chair “NO, she cannot” was said rather curtly. We then found out this lady intended on taking patient for a CAT scan…….um nothing was said about a CAT scan and for what? We thought patient was being discharged. Staff left in a huff, doctor came back in and said I ordered the CAT scan, we said for what? CAT scan was refused it was not needed patient was not on blood thinners and never hit her head. Everyone left the room then we proceeded to sit there for another hour waiting for discharge papers when patient finally walked out of room and asked for them. Another person said not sure where your nurse is but sign this and you can leave(the papers were sitting on the desk). Other reviews have stated they were forgotten about….well this explains why people were walking out unsure of what they were supposed to be doing and whether they had been discharged or not.
With all this said, the Doctor was very friendly and chatted easily with patient but lacked in communicating about the care that was being received or was being ordered. The admission lady was also rather friendly.
As far as other reviews on here….i noticed almost ALL negative reviews were met with please contact …… because we’d like to know more. Well there is enough information in the reviews to make changes and it seems that the same issues have been there for years(according to the reviews) and with our visit, seems still nothing has changed. I know they are receiving more feedback because I am sure that people are also filling out the surveys that are being mailed. So I’m thinking they really need to reread the reviews and comments in the surveys they send and the reviews on various sites like this. I can honestly see why the locals branded the name for here “McDead”
Response from the owner1 week ago
Jennifer, we're sorry to see a review like this. Our patient experience lead would like to learn more about your comments. When you have a moment, please email BayFeedback@mclaren.org and someone from our team will reach out to you. Thank you. 
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Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Inpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-Hour Clinical Care
24-hour clinical care in Michigan is essential for certain phases of recovery treatment. During detox, many physical ailments related to the detox process can be lethal if not treated. Having medical staff available at all times provides the proper care for safe detox. Medications and other treatment can also make the process much more comfortable and bearable.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Staff
Jamie Carter
President & CEO
Carolyn Potter
VP of Human Resources
Alayna Gant
Director of Marketing & Business Development
Dr. Kenneth Parsons
Chief Medical Officer
Aren Lajile
CFO
Stacey Klump
CNO
Lynn Weaver
VP of Philanthropy
Contact Information
1900 Columbus Avenue
Bay City, MI 48708
Get Help Now - 989-459-5651
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Fact checked and written by:
Connie Gillespie
Edited by:
Courtney Myers, MS
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