Insanely disappointed with Dr. Muad, cardiologist, who administered the wrong heart test to me, forgot to prescribe a prescription for the right procedure, and now getting billed for this with no response back from the hospital... Disgusted with their inability to communicat ...
About McLaren Bay Region
McLaren Bay Region Hospital in Bay City, Michigan offers mental health care through an inpatient unit for adults, partial hospitalization for adolescents and adults, and outpatient programs for all ages. They also have programs specifically for seniors.
Their 450 bed hospital cares for body and mind with an emergency department that addresses physical and mental health concerns.They have virtual care options and you can reserve a time slot online to be seen in the emergency department.
Emotional and Behavioral Health Inpatient Care
The 23-bed inpatient behavioral health unit is there for adults who are feeling overwhelmed or needing support to cope with life. They may be dealing with a mood or personality disorder, PTSD, eating disorders, Schizophrenia, Dementia, or struggling with a mental health issue as well as addiction.
Once you arrive at McLaren Bay you will have a pre-admission screening interview and be triaged. This will include a physical health and biopsychosocial assessment. You will see a psychiatrist who will evaluate you and come up with a care action plan.
Once admitted you will have 24-hour medical and mental health supervision and support. You will be involved in individual, family, and group therapy as well as recreational and experiential therapy opportunities.
You will be connected with counselling, outpatient treatment, partial hospitalization or intensive outpatient programs depending on your need. Referrals for long-term continuing drug and alcohol treatment will be made if needed.
Partial Hospitalization Programs for Young and Old
There are partial hospitalization programs for adolescents, adults and the elderly. These programs help support patients who may have just been discharged from an inpatient program and can serve as an alternative to inpatient services.
PHP offers expressive and recreational therapy along with traditional evidence-based treatment models. Medical and mental health clinicians will consult with you daily and provide medication management, referrals to medical and mental health resources and services, counselling and care management.
24-Hour Mental Health Support
Mental health emergencies aren’t scheduled during office hours so the McLaren Bay Region provides on-call services for when a mental health crisis occurs after hours. You can find support any time day or night from where you are to help you get to where you need to be.
Finances should never be a barrier to getting the support you need. MBPA accepts most health insurance plans, including State and Federal programs like Medicaid. If you are under-insured, there is financial assistance available.
Fact checked and written by:
Connie Gillespie
Edited by:
Courtney Myers, MS
Facility Overview
415 Number of Available Beds
Latest Reviews
Don’t even want to give them 1 star. This is by far the WORST hospital I have ever been to. My sister in law came because both her eyes are swollen and she can barely see out of them and the doctor comes in for maybe a few minutes and just says she has allergies and to take Benadryl and said he was going to give her discharge papers, she told them multiple times that it is not an allergic reaction she hasn’t done anything different or even put anything on her face. Everyone there just seemed to want to be rushing us out and the nurse was extremely rude. These people need to learn sympathy. We asked for a different doctor (we had doctor chad) they said that there was no other doctors in the hospital. How do you only have one doctor in the whole hospital. Then we asked if we could speak to someone higher up about this issue and they said that someone would be with us in a few minutes we waited over an hour and we just decided to go home.
Response from the owner1 month ago
Stacy, we're sorry to see a review like this. Our patient experience lead would like to learn more about your comments. When you have a moment, please email BayFeedback@mclaren.org and someone from our team will reach out to you. Thank you.
Mclarens Dr's and mental health are complete clowns specifically Dr.Territo on the day before Thanksgiving me and a loved one went to the emergency room for mental health problems and in Dr Territos own words he told them (If your hear right now you must not really wanna killyourself because the ones that do they usually find at home) one of the most un professional and disturbing things I have ever heard be told to someone with mental health problems specially from a dr then after that evreyone who was treating my loved one was just telling them lies and not listening to them. Highly recommend any other hospital over mclaren.
Response from the owner1 month ago
We're sorry to see a review like this. Our patient experience lead would like to learn more about your comments. When you have a moment, please email BayFeedback@mclaren.org and someone from our team will reach out to you. Thank you.
Worse than minimum security prison
Response from the owner1 month ago
Matt, we're sorry to see a review like this. Our patient experience lead would like to learn more about your comment. When you have a moment, please email BayFeedback@mclaren.org and someone from our team will reach out to you. Thank you. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
5.3 / 10
Gallery
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-hour clinical care in Michigan is essential for certain phases of recovery treatment. During detox, many physical ailments related to the detox process can be lethal if not treated. Having medical staff available at all times provides the proper care for safe detox. Medications and other treatment can also make the process much more comfortable and bearable.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Staff
Jamie Carter
President & CEO
Carolyn Potter
VP of Human Resources
Alayna Gant
Director of Marketing & Business Development
Dr. Kenneth Parsons
Chief Medical Officer
Aren Lajile
CFO
Stacey Klump
CNO
Lynn Weaver
VP of Philanthropy
Contact Information
1900 Columbus Avenue
Bay City, MI 48708
Get Help Now - 989-459-5651
Sponsored Helpline
Sponsored Helpline
