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Chestnut Family Health Center – Bloomington

702 West Chestnut Street Bloomington, IL 61701
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Top 10 Rehab In Bloomington
Chestnut Health Systems IL 61701

About Chestnut Family Health Center – Bloomington

Chestnut Health Systems, in Bloomington, Illinois, is a comprehensive, 12 step focused drug and alcohol rehab for adolescents and adults. They offer intervention services, dual diagnosis care, medically supervised detox, and inpatient, outpatient, and aftercare programs. Their primary treatment modalities combine psychotherapy with recovery focused life skills training.

Chestnut Health Systems is a comprehensive, 12 step focused, addiction recovery center for adolescents and adults in Bloomington, Illinois. They provide intervention services, medically supervised detox, and inpatient and outpatient care. Specialized programs for children, teens, young adults, persons with hearing impairment, and persons with co-occurring mental health disorders are available.

Clients undergoing detox at Chestnut Health Systems receive round the clock medical supervision and may be prescribed FDA approved medications to ease withdrawal symptoms and prevent complications.

The inpatient program at Chestnut Health System allows clients to focus on their recovery in a private, home like setting with premium amenities, including an onsite meditation room and day school. Residents engage in intensive, individual, group, and family counseling drawing on a range of modalities, including CBT and DBT. They also prioritize recovery focused life skills training to support sustained sobriety, including courses in coping, anger and stress management, wellness, self care, trauma resolution, and relapse prevention.

Chestnut Health Systems supports clients at every stage of the recovery journey through robust wraparound care aligned with clients’ evolving needs. Levels of care include intensive outpatient (IOP), standard outpatient, sober living, and aftercare services. While in outpatient care, clients continue to receive counseling, recovery education, and social, vocational, and medical and mental health support.

Chestnut Health Systems is state licensed and accredited by the Joint Commission. They accept private insurance, self pay, and Medicaid. Daily payment and sliding scale payment assistance are available.

Latest Reviews

KC
2 months ago on Google
1
Surprise Surprise another add on months later* As a patient, I expect a baseline level of communication and care—especially when it comes to psychiatric medication management. Unfortunately, Chestnut Health Systems has consistently failed to provide either. Recently, I discovered after the fact that my doctor would be out for an entire week. No notice was given. No contingency plan. This left me unable to refill essential medications that should never be interrupted, as doing so can result in serious and debilitating withdrawal symptoms. When I reached out for help, I was met with indifference and red tape. It wasn’t until I expressed thoughts of suicide—brought on by the withdrawal—that anyone took my situation seriously. That’s not proactive care. That’s damage control to avoid liability. What’s even more concerning is the pattern I’ve noticed: I’ve had three doctors here leave the practice without any explanation or transition support. The instability and lack of continuity in care are unacceptable. Patients deserve better. Mental health is not something to be taken lightly, and Chestnut has made it clear—through its lack of communication, compassion, and accountability—that it’s not a priority for them. Also, my younger brother went here for doctor appointments. Last checkup doctor told him your a healthy young man with a clean bill of health nothing to worry about. Except, they did not do any blood draws for checking. Told him to call back and schedule. How inconvenient. Months later my brother is in pain goes to urgent care who sends hom to the hospital. His white blood cell count was through the roof. That day he was diagnosed with blood cancer luekemia. Chestnut is a joke! They don't care if you're low income going here. **Updated rating 3 years later** I’ve been going to Chestnut Health Systems for three years, and the turnover rate is ridiculous. Every visit, there’s a different receptionist, a different CNA, and different pharmacy staff. Even worse, I’m already on my third psychiatrist. That kind of instability makes it nearly impossible to get consistent, quality care. Are employees quitting? Getting fired? Either way, it’s a major red flag. They also have a bad habit of letting medication refills expire, leaving patients to deal with withdrawal symptoms. Good luck getting anyone to call you back about it, though—it’s rare to get a return call when you actually need one. But somehow, they’ll flood your phone with 80 reminder calls about an upcoming appointment. Priorities seem completely out of whack here. If you’re looking for reliable, patient-centered care, this probably isn’t the place to find it.
Response from the owner1 month ago
We are delighted you had a good experience at Chestnut. If you would like to share anything that would bring your 4 stars to 5 stars, please email us at info@chestnut.org.
Andrew Beggin
4 months ago on Google
1
The most dysfunctional clinic I've ever experienced. I see they make an effort to comment generically on every review, requesting more feedback, but clearly nothing is being done about the literally spelled out complaints. They're all continuing to be problems dear reader of these reviews. One example, a refill attempt of mine: I have been, and currently are, attempting to have one filled for 3 weeks now. Its been sent to 4 different pharmacies which I was assured had my script filled, including the one INSIDE the clinic. All have been wild goose chases because when I get there im told a different script was requested from the one sent in and they dont have it in stock. Why is it so hard to verify availability before directing a patient to said location? I could continue on about the lack of call backs, and nurses with attitudes but this is just a review. No, I don't reccomend their clinical product, experience has been consistently inept at facilitating to keep me healthy and the care is desperately lacking due to understaffing. Update: After a month of effort communicating back and forth, sometimes waiting days for a response from the clinic I gave up trying to seek help from them. My health has deteriorated under their care and it only cost me several hundred dollars!!
tahnisha mcdonald
5 months ago on Google
5
Melinda go above and beyond , she is amazing.
Response from the owner1 month ago
Tahnisha - Thank you for the five stars! We are so glad you had a good experience at Chestnut.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.5 / 10

Location

Accepted Insurance

Chestnut Family Health Center – Bloomington works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare. Outpatient services are provided on an individual and/or group basis each week at one of their facilities in Belleville, Bloomington, Joliet or Maryville. Each individual is recommended to attend one to six hours of individual or group counseling each week while still living at home, attending school, and sharing in family activities. The assessment and individual needs will determine the length of treatment. Counseling groups will focus on various topics including communication/decision making skills, drug education, leisure education, life skills, stress management, self esteem and relapse prevention. Each young person and their families are encouraged to attend family programs.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements. Inpatient services are designed for youth who need more clinical services than their outpatient program can provide. The inpatient program is an opportunity for a young person to focus on his or her recovery in a gender specific and structured daily environment.

medically-assisted-detox iconMedically Assisted Detox

During the medically supervised detox process, licensed medical professionals monitor your vitals and administer medications meant to help alleviate the physical symptoms of withdrawal. The process can take between five and seven days, although the actual length depends on your individual needs. In most cases, medically assisted detox is partially, if not fully, covered by insurance.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

In Illinois, comprehensive substance abuse treatment programs are available for individuals struggling with substances and their mental health. These programs offer various levels of care, including outpatient, inpatient, and partial hospitalization options. Skilled clinicians utilize evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and trauma-informed care to address substance abuse and improve your mental health. You'll also learn strategies to cope with relapse triggers and deal with stress.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
teen-program thumbnail image

Teen Program

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. Chestnut Health Systems strongly encourages families to participate in their loved one’s treatment experience. Substance usage affects the entire family and may create breakdowns in communication and trust. It is their belief that in order for a young person or adult to be successful in overcoming their alcohol or drug problem, the family needs to understand addiction, learn the importance of the family support in recovery and make adjustments in their own behavior. Family members also need support during the treatment process.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

David Sharar, PhD

CEO

Puneet Leekha, JD

COO & General Counsel

Karen Rettick, MBA

CFO

Matt Mollenhauer, MS, LCPC

Chief Clinical Officer

Tony Coletta, MS

Chief Administrative Officer

Kevin Garner, MD

Medical Director of Chestnut Family Health Center – Southern Region

Jared Rogers, MD

Medical Director of Chestnut Family Health Center – Central Region

Darrell Rust, DO

Medical Director of Substance Use Disorder Program

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 1975

Contact Information

Building icon

702 West Chestnut Street
Bloomington, IL 61701

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Reviews of Chestnut Family Health Center – Bloomington

3.43/5 (48 reviews)
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Reviews

5

I liked the professionalism they worked with, they ran the necessary tests to diagnose me properly and then gave me the most accurate treatment. My psychiatrist was great, and the staff was always kind. I truly appreciate everything you did for me.

Reviewed on 11/26/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.4 (47 reviews)
Joe Holland
2 months ago
5

Response from the ownerInvalid relative date format:
Joe—Thank you for the 5 stars! We are delighted you had a great experience with Chestnut!
KC
2 months ago
1

Surprise Surprise another add on months later* As a patient, I expect a baseline level of communication and care—especially when it comes to psychiatric medication management. Unfortunately, Chestnut Health Systems has consistently failed to provide either. Recently, I discovered after the fact that my doctor would be out for an entire week. No notice was given. No contingency plan. This left me unable to refill essential medications that should never be interrupted, as doing so can result in serious and debilitating withdrawal symptoms. When I reached out for help, I was met with indifference and red tape. It wasn’t until I expressed thoughts of suicide—brought on by the withdrawal—that anyone took my situation seriously. That’s not proactive care. That’s damage control to avoid liability. What’s even more concerning is the pattern I’ve noticed: I’ve had three doctors here leave the practice without any explanation or transition support. The instability and lack of continuity in care are unacceptable. Patients deserve better. Mental health is not something to be taken lightly, and Chestnut has made it clear—through its lack of communication, compassion, and accountability—that it’s not a priority for them. Also, my younger brother went here for doctor appointments. Last checkup doctor told him your a healthy young man with a clean bill of health nothing to worry about. Except, they did not do any blood draws for checking. Told him to call back and schedule. How inconvenient. Months later my brother is in pain goes to urgent care who sends hom to the hospital. His white blood cell count was through the roof. That day he was diagnosed with blood cancer luekemia. Chestnut is a joke! They don't care if you're low income going here. **Updated rating 3 years later** I’ve been going to Chestnut Health Systems for three years, and the turnover rate is ridiculous. Every visit, there’s a different receptionist, a different CNA, and different pharmacy staff. Even worse, I’m already on my third psychiatrist. That kind of instability makes it nearly impossible to get consistent, quality care. Are employees quitting? Getting fired? Either way, it’s a major red flag. They also have a bad habit of letting medication refills expire, leaving patients to deal with withdrawal symptoms. Good luck getting anyone to call you back about it, though—it’s rare to get a return call when you actually need one. But somehow, they’ll flood your phone with 80 reminder calls about an upcoming appointment. Priorities seem completely out of whack here. If you’re looking for reliable, patient-centered care, this probably isn’t the place to find it.

Response from the ownerInvalid relative date format:
We are delighted you had a good experience at Chestnut. If you would like to share anything that would bring your 4 stars to 5 stars, please email us at info@chestnut.org.
Andrew Beggin
4 months ago
1

The most dysfunctional clinic I've ever experienced. I see they make an effort to comment generically on every review, requesting more feedback, but clearly nothing is being done about the literally spelled out complaints. They're all continuing to be problems dear reader of these reviews. One example, a refill attempt of mine: I have been, and currently are, attempting to have one filled for 3 weeks now. Its been sent to 4 different pharmacies which I was assured had my script filled, including the one INSIDE the clinic. All have been wild goose chases because when I get there im told a different script was requested from the one sent in and they dont have it in stock. Why is it so hard to verify availability before directing a patient to said location? I could continue on about the lack of call backs, and nurses with attitudes but this is just a review. No, I don't reccomend their clinical product, experience has been consistently inept at facilitating to keep me healthy and the care is desperately lacking due to understaffing. Update: After a month of effort communicating back and forth, sometimes waiting days for a response from the clinic I gave up trying to seek help from them. My health has deteriorated under their care and it only cost me several hundred dollars!!

tahnisha mcdonald
5 months ago
5

Melinda go above and beyond , she is amazing.

Response from the ownerInvalid relative date format:
Tahnisha - Thank you for the five stars! We are so glad you had a good experience at Chestnut.
Ken Reece
6 months ago
4

They pay for my medicine and gets me in and out really fast.

Response from the ownerInvalid relative date format:
Ken - We are delighted you had a good experience at Chestnut! If there is anything we can do to help us reach 5 stars, please let us know at info@chestnut.org.
Liliana Pelaez
1 year ago
5

La verdad estoy impresionada por el servicio y la atención que me dieron en la clinica! Es la primera vez que voy,y estoy muy satisfecha de haber visitado el lugar! En primer lugar mi inglés no es muy bueno, y el personal me tuvo mucha paciencia y hasta un traductor me pusieron el doctor que me atendió es indu no recuerdo su nombre, pero fue muy atento y amable, mi situación médica me la explicó muy detallada! Y prestó mucha atención a lo que yo decía! La verdad estoy contenta y creó que volveré ahi.. Aun no me han dicho cuanto voy a pagar ya que no tengo aseguranza medica!gracias chestnut por tu ayuda y atención! I love you

Response from the ownerInvalid relative date format:
¡Gracias por las 5 estrellas! ¡Estamos encantados de que hayas tenido una gran experiencia en Chestnut! Esperamos ser su hogar médico.
Professional Football to the Untrained Eye
1 year ago
1

This place is bad. First, their pharmacy next door lied to my girlfriend and charged her $500 for medicine she'd been getting as "samples". Secondly, Dr. Brockhouse doesn't listen to a single word I say and has gladly left and abused my medication. Third, trying to leave a message there because results from a visit never come to pass so I have to call in and say "Hey, so and so referral never called and my medicine needs transferring from my last Dr to you guys" Seems to be too much for them to handle so they have to schedule again for the same thing we'd concluded to do last time. Needless to say if you have severe medical needs, this isn't the place. Maybe if you need blood drawn they could do that without messing it all up

Response from the ownerInvalid relative date format:
Thanks for the feedback. We appreciate it as we strive to provide excellence in service. Your comments will be shared with appropriate staff members.
haneen alsaeed
1 year ago
1

Excellent staff and services but, my god you can’t get them to answer a call or get back with you after leaving a message. This rating just went down to 1 stat. I will no longer seek medical care from them. Left 3 messages and went in person to leave a messave and still didn’t gwt a call back. Extremely disappointing

Response from the ownerInvalid relative date format:
Haneen - We're glad you appreciate your staff and services! We appreciate the feedback regarding the phone system as we strive to provide excellence in service. Please email us at info@chestnut.org with additional details so that we can look at any gaps in our service.
Mike Jeans
2 years ago
5

I have read a bunch of bad reviews I'm happy to say I think a lot has changed in the last year with Chestnut at least I've had a good experience thank you guys

Response from the ownerInvalid relative date format:
Matthew - thank you for the 5 stars! We are delighted you had a great experience at Chestnut! We look forward to being your medical home.
Rachel Colon
2 years ago
1

Been trying to reach the office to make an appointment. Last time I came, the front desk was super rude and I hate that I have to go here but it's the only option I have as of now. Please, for the love of God, have ppl that answer the phone so we can make appointments. Tgis is an ongoing problem with this office. Also, please train front desk to be nicer. Front desk is scary.

Response from the ownerInvalid relative date format:
Rachel - we are disheartened to hear about your experience. We appreciate the feedback as we strive to provide excellence in service. Please email us at info@chestnut.org with contact information so we can call you.
jeremy rolles
2 years ago
1

I will never got to this he'll hole again. I lost 10 yrs of work and thousands of dollars because DR. Rodgers refused to sign a injury excuse note. After he seen me that same month. Save yourself a bunch of head aches go some where else.

Response from the ownerInvalid relative date format:
Jeremy, we are disheartened to hear about your experience. We do appreciate the feedback as we strive to provide excellence in service.
jaricka link
2 years ago
4

I’m a new patient here and the front desk staff is so very kind and patient. Short wait times, and nice nurses. I got Kelly as my Dr and was not impressed with her. As a new patient she came in and it felt like she just started barking at me. I would expect a kind introduction from a new doctor and for her to have a little more bedside manner. Not impressed with her but hoping to switch to someone else within the office because I’ve had great experiences with everyone else so far.

Response from the ownerInvalid relative date format:
Jaricka, we are delighted you had a great experience with Chestnut's front desk staff and nurses! Thanks for bringing our attention to your experience with the nurse practitioner, your comments will be shared. We always appreciate the feedback and the opportunity to improve in other areas.
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