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CommQuest Services Cleveland Ave. Outpatient

625 Cleveland Avenue NW Canton, OH 44702
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CommQuest - Cleveland Avenue OH 44702

About CommQuest Services Cleveland Ave. Outpatient

Located in Canton, Ohio is the CommQuest Services Cleveland Ave. Outpatient clinic. This clinic supports adults and adolescents, providing a continuum of services including counseling for mental health and addiction struggles. There’s also case management, psychiatric services, and support through their employment program.

This organization is the largest provider of behavioral healthcare services to residents living in the surrounding counties. They accept policies from most major insurance providers. They also accept Medicaid, but there are limited slots for Medicaid clients.

Same Day Assessments

You’ll get to work with licensed and experienced counselors during your initial consultation and assessment. A thorough evaluation will take place to determine if and what your treatment plan should look like.

There are flexible time slots throughout the week where you can walk in at a time to get a same day assessment completed. If you are recommended outpatient treatment, you’ll receive those services here in the outpatient clinic.

Prevention, Counseling, and Referrals

Their counseling services are comprehensive and geared toward those who might have completed a residential program, are in a sober living home, or need ongoing support to deal with the complex emotions that arise during recovery.

One of the benefits of this organization is that you can get connected to other services including access to supportive housing or withdrawal management support through medication assisted treatment if you’re just starting the path to recovery.

Specialized Recovery Programs

Addiction struggles touch the lives of individuals from all walks of life. To meet those diverse needs there are specialized programs offered through this organization.

Among these programs is a diversion program for adolescents and a Mom + Me Recovery program which is designed for mothers who are in recovery from opioid use. Mom + Me Recovery is a free program that connects mothers to critical resources in the community.

Latest Reviews

Kyle Oesch
3 months ago on Google
1
Use BoulderCareApp on your phone if you're using medication assisted treatment it's way easier Commquest makes you jump through way too many hoops to get it. BCA gives you a 2 week script first visit on your phone.
Response from the owner2 months ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Senior Director of Outpatient Behavioral Health Services, at 330-445-2677 with any further comments or suggestions for our practice.
Sherry
3 months ago on Google
1
This is the worst place ever. Doctor Temi is a joke. You wait an hour for an appointment just to see her on a computer screen for 10 minutes. She is never there. Instead of calling me a patient, she referred to me as an addict. She does not care about her patients whatsoever. Worst doctor I have ever met and will ever meet. She is a poor excuse for a human being
Response from the owner2 months ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Psychiatric Services Practice Manager, at 330-445-2677 with any further comments or suggestions for our practice.
Adrien Friend
3 months ago on Google
1
This place is terrible. The Doctor Temi thought that just because my boyfriend was sick WITH THE FLU MIND YOU that he was withdrawing from drugs. She tried to put him on things that he doesn t want to be on. He has to wait over an hour just for a 10 minute appointment when she isn t even there and it s a phone call as an appointment. They complain about him going to drop for his medication when he drops every week for them. who has time to wait 2 hours everytime ? nobody does. you guys need to do better honestly!
Response from the owner2 months ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Psychiatric Services Practice Manager, at 330-445-2677 with any further comments or suggestions for our practice.
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Rehab Score

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6.9 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
CommQuest offers outpatient counseling services at five locations in Stark and Carroll Counties. All services are individualized and based on a comprehensive assessment, performed by either CommQuest or a referring agency. Outpatient services are available for both adults and adolescents by contacting CommQuest directly. The treatment is 1-2 times per week at any of their five locations, and they offer a group or individualized setting.
inpatient iconInpatient
Clients who have just completed detox or who are at an increased risk of relapse, such as those experiencing a life crisis, typically enroll in an inpatient rehab. There, they receive housing, meals, and intensive clinical supervision. Inpatient treatment typically involves extensive individual, group, and family therapy. Clients may also participate in life skills training to support their long-term sobriety. Integrative rehab centers offer a variety of evidence-based holistic therapies, such as meditation or equine therapy.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). Each session is 3 hours in length, they meet 3 or 5 days per week. The treatment runs for 4-5 weeks.
medically-assisted-detox iconMedically Assisted Detox
Medical detox involves clearing your body of drugs and/or alcohol under the 24/7 care of licensed medical professionals. If you've become dependent on alcohol or drugs (like benzodiazepines or opioids), quitting abruptly can have uncomfortable and even dangerous side effects. The purpose of medically assisted detox is to keep you as safe and comfortable as possible during this process. Medications like Suboxone or Vivitrol may be provided if necessary to mitigate any withdrawal symptoms.
aftercare iconAftercare Support
Rehab aftercare programs are designed to ensure clients receive continuing care while in the maintenance phase of recovery. Some clients may be in outpatient treatment, which is generally considered to be an element of drug rehab aftercare. The specific services provided in these programs are often determined by the client's case manager and care team in consultation with the client. Common services include peer coaching, career counseling, and 12 step program induction.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. The Co-Occurring Disorders Program provides services for adults and adolescents with both mental health and substance use disorders.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. CommQuest offers a family support group for those seeking help and guidance with a loved one who is battling addiction to drugs and alcohol or currently going through a recovery program.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff & Accreditations

Staff

Elaine Russell Reolfi

President & CEO

Michele Heberling, PhD, LPCC-S

Chief Clinical Officer

Osamuedemen D. Iyoha, MD

Medical Director Psychiatric Services

Ashlie Martin, MD

Medical Director Addiction Medicine

Rebecca Chessman, LPCC-S

Chief Compliance & Infrastructure Officer

Shawn Crable

VP Marketing & Development

Abby Geiselman

VP Human Resources

Melissa Hoch, CPA

CFO

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (330) 455-0374
Building icon

625 Cleveland Avenue NW
Canton, OH 44702

Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Courtney Myers, MS

Rehab in Cities Near Canton

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Reviews of CommQuest Services Cleveland Ave. Outpatient

2.8/5 (48 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (48 reviews)
Bridgett Gray
1 month ago
5

Kyle Fisher
2 months ago
1

Kyle Oesch
3 months ago
1

Use BoulderCareApp on your phone if you're using medication assisted treatment it's way easier Commquest makes you jump through way too many hoops to get it. BCA gives you a 2 week script first visit on your phone.

Response from the ownerInvalid relative date format:
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Senior Director of Outpatient Behavioral Health Services, at 330-445-2677 with any further comments or suggestions for our practice.
Sherry
4 months ago
1

This is the worst place ever. Doctor Temi is a joke. You wait an hour for an appointment just to see her on a computer screen for 10 minutes. She is never there. Instead of calling me a patient, she referred to me as an addict. She does not care about her patients whatsoever. Worst doctor I have ever met and will ever meet. She is a poor excuse for a human being

Response from the ownerInvalid relative date format:
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Psychiatric Services Practice Manager, at 330-445-2677 with any further comments or suggestions for our practice.
Adrien Friend
4 months ago
1

This place is terrible. The Doctor Temi thought that just because my boyfriend was sick WITH THE FLU MIND YOU that he was withdrawing from drugs. She tried to put him on things that he doesn’t want to be on. He has to wait over an hour just for a 10 minute appointment when she isn’t even there and it’s a phone call as an appointment. They complain about him going to drop for his medication when he drops every week for them. who has time to wait 2 hours everytime ? nobody does. you guys need to do better honestly!

Response from the ownerInvalid relative date format:
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Psychiatric Services Practice Manager, at 330-445-2677 with any further comments or suggestions for our practice.
Sammy
5 months ago
5

I have been going to conquest for the last six years. My counselor Mrs Denise Is absolutely one of the most caring kind Unjudgmental humans I’ve ever had the honor of knowing. She genuinely cares about her patience and takes the time to listen to me every visit. When my life was at its worst, she was there for me. I look forward to every visit I have with her. if anyone is looking for help and needs A counselor who truly cares I suggest you ask for her. I have been six years, clean and sober from opiates, and and she has played a big part in my recovery.

Robin Dunham
6 months ago
1

They won't answer their phones ,needed to talk to someone kept sending me to voicemail, called early and got no calls back,

Response from the ownerInvalid relative date format:
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.
Lili Guido
7 months ago
4

Nice, easy, and accommodating. The building/office itself isnt in the best condition though.

Jennifer DiPietro
9 months ago
1

Haven't heard anything from human resources (was supposed to hear something back before November..called, left a message, nothing..not surprised!) the front desk lady is rude and so is the manager. So much for caring about people's mental health. 0/10 would recommend this place. **update** was made to pay for a bill that should have been covered. The manager of commquest sucks and is an awful excuse for a human. The one and only experience coming into the office was more berating. The intake lady said, "are you the one causing so much frustration with people?" To which I replied, excuse me? This establishment shouldn't be handling anyone's mental health, let alone having an incompetent woman in charge.** I still haven't received a call back from over a year ago. LET ME UPDATE AGAIN, YOU GUYS WERE SUPPOSED TO CALL ME. IM NOT CALLING COMMQUEST FOR ANYTHING EVER AGAIN. YOUR ESTABLISHMENT SUCKS.

Response from the ownerInvalid relative date format:
We strive to provide timely responses to all inquiries, but it appears that we may not have received your information. We encourage you to visit our careers page to submit your application or resume. We would be happy to assist you further and ensure your inquiry is addressed promptly. If you have any additional questions, please reach out to Abby Geiselman, VP of Human Resources at 330-455-0374. <br>For further help with your billing issue, please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.<br>
Linda Fuhrer-Moore
1 year ago
1

No one will answer the phones. You are just shipped from voice mail to voice mail. No one returns calls. How are people to get assistance when all you hear is recordings and voicemails.

Response from the ownerInvalid relative date format:
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.
Bethany Ramos
1 year ago
5

DR Martin is great at what she does you can tell she cares

Chrisie Smith
1 year ago
1

This place is a joke!! Terrible staff!! Very rude and inconsiderate!! All you are is a number with a dollar sign attached to it!! The pharmacy there is also a complete failure!! If you are in need of a doctor, don't go here!! Their doctors quit after a year, at most!! Do yourself a huge favor and bypass this place!!

Response from the ownerInvalid relative date format:
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Psychiatric Services Practice Manager, at 330-445-2677 with any further comments or suggestions for our practice.
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