Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

Melrose Wakefield Hospital

585 Lebanon Street
Melrose, MA 02176
Claim Profile
MelroseWakefield Hospital MA 2176

About Melrose Wakefield Hospital

Melrose Wakefield Hospital is located in Melrose, Massachusetts. This is a hospital facility that serves adolescents and adults, providing clinical healthcare services to address a variety of medical and mental health care needs. There’s a dedicated behavioral health department here that can support your mental health including underlying substance use disorder you may have alongside your mental health disorder.

Whether you’re experiencing a crisis or need comprehensive care, their inpatient treatment program can help you reach a point of stabilization so that you can start on the path to recovery.

Traditional Clinical Care for Mental Health in Metro Boston

The Melrose Wakefield Hospital operates out of a somewhat dated building and you’ll find that the care here is structured and clinical as you would expect out of a traditional hospital facility. However, many past clients share that their care team was incredibly supportive and they felt respected and heard as they worked through their individualized treatment plan.

Referral for Dedicated Substance Abuse Treatment

If you have a substance use disorder that requires more intensive treatment, you can get referred to an affiliate hospital in the region where you’ll receive dedicated substance abuse treatment. The programs at these sister locations are more comprehensive than the substance abuse recovery services here at Melrose Wakefield. Still, Melrose Wakefield is a good place to turn to if you’re experiencing a crisis or are unsure of where to begin for addiction and mental health treatment.

Coordination with Medication Assisted Treatment in Massachusetts

If you’re at a point in your recovery journey where medication assisted treatment is needed, you can connect it to this therapy here at Melrose Wakefield. Your care team during your inpatient programming will evaluate whether methadone, Vivitrol, buprenorphine or other FDA approved medications might be suitable for you.

Similar Rehab Centers

Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Nikki Wisher, BA

Facility Overview

Bed icon 174
Number of Available Beds

Latest Reviews

G W
3 weeks ago on Google
5
Great Cardio Center, especially the Rehab department. Great team. World-class, Perfect!!! Sad to graduate. Convenient parking, etc...
Response from the owner2 weeks ago
We love to hear that! Our team always delivers quality and compassionate care, and we'll gladly share your kind words with them. Take care!
Henry Liu
4 weeks ago on Google
5
I I was helping my mom, who currently doesn’t have insurance, schedule an appointment with a pulmonologist. We’re very grateful to have received a call back from the Pulmonology Department and to be able to get an appointment as early as next week. I’d like to especially thank Sandra, who was incredibly patient and helpful throughout the scheduling process.
Response from the owner2 weeks ago
We love to hear that! Our team always delivers quality and compassionate care, and we'll gladly share your kind words with them. Take care!
M Stokes
1 month ago on Google
1
This was my second foot surgery and both times,getting discharged was a disaster. I wake up, call my friend to come get me and I was told I needed xrays. The conversation goes like this. ME: who signed off Nurse: Your doctor Me: which one, there were several and I signed all doc's BEFORE getting pumped with meds so at this point I legally can't give or feel comfortable giving concent, im under the influence and im on a routine and I dont want to stray from that. Nurse:... walks away, yea she is being very difficult and refusing service so we're just gonna do it, doctors orders Me: umm, not being difficult, I asked who and to see paper work on the new things that happening so I can read it over and this isnt party of the process last time and this isnt part of the schedule, please just explain what's going on Nurse: we cant give you that paper work... we are wheeling you in to xray now Me: absolutely not, it wasn't talked about before surgery and you dont get to spring it on me after. No one will let me see who signed the paper work and 'no' is a complete sentence of im not comfortable with something. This is a very rapey/predator behavior. Im under the influence and a nurse is trying to force me to go somewhere i didnt agree to or sign off on before the medication was given and no one would provide me paper work.. After that, I was immediately wheeled outside to where my ride was waiting for me ( im already half way in the car) for the nurse to tell him he had to move, like were is he going if im only half way in? I wasnt provided any paperwork to leave or to say I refused the xray/service, which anytime I refused service in the past at a medical facility, they ask that I signed something - which is total valid due to legal reason... but I didnt get any of that. Interesting enoigh, im fighting this hospital fraudulent bill feom the last time I was there and they billed me for things they didnt do. Can't wait to see a new bill for these xrays that didnt happen... im sure ill get one
Response from the owner2 weeks ago
We sincerely apologize for your frustrations at MelroseWakefield following your recent surgery. We hope your recovery is going well! Each patient experience is important to us and we welcome the opportunity to learn more about your experience so that we may address your concerns promptly. We look forward to hearing from you at 781-979-3021, so we can gather more information and assist in addressing your concerns. We ware wishing you a smooth recovery!
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
6.1 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Melrose Wakefield Hospital works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.

Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.

Recovery models based on 12 step programs feature extensive peer coaching and emphasize personal growth as a key to sustained sobriety. Regular attendance at 12 step meetings, which are anonymous, free, and available daily, is expected. The 12 steps of recovery are based on spiritual principles and support participants in addressing the root causes of their disease, accept responsibility for their choices, and accept that which is beyond their control. Self-selected sponsors provide one-one-mentoring.

A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.

Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.

Medically supervised detox is the process of removing addictive substances from your body and managing the withdrawal symptoms in a medically supervised environment. Typically, this is the first step in the recovery process and lasts an average of 5-7 days, though the length can vary depending on your individual needs. Once your system is cleared of alcohol and drugs, you'll likely transition to an inpatient treatment program for the next phase of your recovery.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • private iconPrivate Setting

Staff

Michael Dandorph, MBA

President & CEO

Helen Boucher, MD, FACP, FIDSA

Chief Academic Officer & Dean for Tufts University School of Medicine

Andrew DeVoe

Executive VP, CFO & Treasurer

Sabrina Granville, MBA

Executive VP, Chief Human Resources Officer

Shafiq Rab, MD, MPH, CHCIO, FCHIME

Executive VP, Chief Digital Officer & System Chief Information Officer

Zachary Redmond

Executive VP, Chief Legal Officer &Secretary

Philip A. Okala

COO

Amy J. Hoey, RN

President, Lowell General Hospital

Contact Information

Building icon

585 Lebanon Street
Melrose, MA 02176

Reviews of Melrose Wakefield Hospital

3.12/5 (606 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
281
4
27
3
25
2
21
1
257

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1188118811881 (606 reviews)
jules castillo
6 days ago
4

Visited this hospital yesterday and my only complaint is about the front desk woman who checked me into the ER. She seemed annoyed the moment I started speaking to her and she did not say please or thank you once. She sped through all of the questions and when she asked for my ID and Insurance card, I let her know I only had a picture of the insurance card on my phone (that still clearly displayed all of the information she needed) and I could tell by her facial expression she was trying to convey her annoyance. It was a weird and unpleasant interaction that was completely unnecessary. The worst thing is going to a place where the employee doesn’t care to be pleasant because they truly could care less about the people they are speaking to, I was already having a horrible day and although it wasn’t a big deal i feel like it’s very important that people at the front desk at-least use simple manners and don’t stare at you weirdly as if you are inconveniencing them in some way for visiting the hospital. Everyone else was extremely pleasant, I had an extremely pleasant experience with every single staff member before and after the woman at the front desk in the ER.

maureen coombs
1 week ago
5

Had a great experience in the ER on Friday night. The PA and nurses were more than accommodating. We even received a follow up call the next day. I hope I don’t need to go back any time soon but if I do i hope to receive the same care. Thank you to all the staff that night.

Response from the owner
Thank you for sharing your experience. You can always count on us for quality emergency care. We will kindly share your kind words with our team. Best wishes!
Sean K
2 weeks ago
2

For physical therapy at the Medford (Main Street) location, $450 for 40 minutes of stretching. PT Todd Haynes was good, but go to literally any physical therapist not associated with a hospital and you can get the same treatment for a quarter of the cost. Poor understanding of insurance by administrative staff.

G W
3 weeks ago
5

Great Cardio Center, especially the Rehab department. Great team. World-class, Perfect!!! Sad to graduate. Convenient parking, etc...

Response from the owner
We love to hear that! Our team always delivers quality and compassionate care, and we'll gladly share your kind words with them. Take care!
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Melrose Wakefield Hospital

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline