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Melrose Wakefield Hospital

585 Lebanon Street Melrose, MA 02176
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MelroseWakefield Hospital MA 2176

About Melrose Wakefield Hospital

Melrose Wakefield Hospital is located in Melrose, Massachusetts. This is a hospital facility that serves adolescents and adults, providing clinical healthcare services to address a variety of medical and mental health care needs. There’s a dedicated behavioral health department here that can support your mental health including underlying substance use disorder you may have alongside your mental health disorder.

Whether you’re experiencing a crisis or need comprehensive care, their inpatient treatment program can help you reach a point of stabilization so that you can start on the path to recovery.

Traditional Clinical Care for Mental Health in Metro Boston

The Melrose Wakefield Hospital operates out of a somewhat dated building and you’ll find that the care here is structured and clinical as you would expect out of a traditional hospital facility. However, many past clients share that their care team was incredibly supportive and they felt respected and heard as they worked through their individualized treatment plan.

Referral for Dedicated Substance Abuse Treatment

If you have a substance use disorder that requires more intensive treatment, you can get referred to an affiliate hospital in the region where you’ll receive dedicated substance abuse treatment. The programs at these sister locations are more comprehensive than the substance abuse recovery services here at Melrose Wakefield. Still, Melrose Wakefield is a good place to turn to if you’re experiencing a crisis or are unsure of where to begin for addiction and mental health treatment.

Coordination with Medication Assisted Treatment in Massachusetts

If you’re at a point in your recovery journey where medication assisted treatment is needed, you can connect it to this therapy here at Melrose Wakefield. Your care team during your inpatient programming will evaluate whether methadone, Vivitrol, buprenorphine or other FDA approved medications might be suitable for you.

Facility Overview

Bed icon 174
Number of Available Beds

Latest Reviews

Louis S.
2 weeks ago on Google
4
Unfortunately I had to be admittted to hospital August 25. All staff was very good to excellent. This includes Drs , nurses, nurse helpers, those who clean and chg linens , and cafeteria staff as well. Was treated very well by all including brief use of visiting nurses as well. Thank you
Response from the owner1 week ago
We certainly strive to be the best! Thank you for taking the time to leave us this review, and for trusting us with your medical needs!
Mike Rassiccia
3 weeks ago on Google
5
I have nothing but great things to say, both my children were born here, the doctors and nursing staff are 2nd to none. the care is fantastic.
Response from the owner1 week ago
We love to hear that! Our team always delivers quality and compassionate care, and we'll gladly share your kind words with them. Take care!
Alex Oberle (BEACHMONT HOBBY)
3 weeks ago on Google
3
Believe me when I say this, the whidden hospital is better than this place now. I had a recent experience with someone I know that made come to this conclusion. For years I would've swore by Melrose/Wakefield hospital, their professionalism has gone down the tube and I'm sorry but if you do not have a good bed side manner than u should not be working there. LIKE EVERYONE, EXCEPT OF4 PEOPLE IN THE WHOLE BUILDING
Response from the owner1 week ago
We're sorry to hear that you didn't have a great experience with our team. We always strive to deliver quality and compassionate care for all our patients. You can reach our Patient Relations Department by calling 781.979.3021, if you want to provide more details.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.1 / 10

Accepted Insurance

Melrose Wakefield Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.

inpatient iconInpatient

Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.

12-step icon12-Step

Recovery models based on 12 step programs feature extensive peer coaching and emphasize personal growth as a key to sustained sobriety. Regular attendance at 12 step meetings, which are anonymous, free, and available daily, is expected. The 12 steps of recovery are based on spiritual principles and support participants in addressing the root causes of their disease, accept responsibility for their choices, and accept that which is beyond their control. Self-selected sponsors provide one-one-mentoring.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.

24-hour icon24-Hour Clinical Care

Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.

medically-assisted-detox iconMedically Assisted Detox

Medically supervised detox is the process of removing addictive substances from your body and managing the withdrawal symptoms in a medically supervised environment. Typically, this is the first step in the recovery process and lasts an average of 5-7 days, though the length can vary depending on your individual needs. Once your system is cleared of alcohol and drugs, you'll likely transition to an inpatient treatment program for the next phase of your recovery.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • private iconPrivate Setting

Staff

Michael Dandorph, MBA

President & CEO

Helen Boucher, MD, FACP, FIDSA

Chief Academic Officer & Dean for Tufts University School of Medicine

Andrew DeVoe

Executive VP, CFO & Treasurer

Sabrina Granville, MBA

Executive VP, Chief Human Resources Officer

Shafiq Rab, MD, MPH, CHCIO, FCHIME

Executive VP, Chief Digital Officer & System Chief Information Officer

Zachary Redmond

Executive VP, Chief Legal Officer &Secretary

Philip A. Okala

COO

Amy J. Hoey, RN

President, Lowell General Hospital

Contact Information

Building icon

585 Lebanon Street
Melrose, MA 02176

Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Nikki Wisher, BA

Rehab in Cities Near Melrose

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Reviews of Melrose Wakefield Hospital

3.1/5 (596 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (596 reviews)
Louis S.
2 weeks ago
4

Unfortunately I had to be admittted to hospital August 25. All staff was very good to excellent. This includes Drs , nurses, nurse helpers, those who clean and chg linens , and cafeteria staff as well. Was treated very well by all including brief use of visiting nurses as well. Thank you

Response from the owner
We certainly strive to be the best! Thank you for taking the time to leave us this review, and for trusting us with your medical needs!
Mike Rassiccia
3 weeks ago
5

I have nothing but great things to say, both my children were born here, the doctors and nursing staff are 2nd to none. the care is fantastic.

Response from the owner
We love to hear that! Our team always delivers quality and compassionate care, and we'll gladly share your kind words with them. Take care!
Alex Oberle (BEACHMONT HOBBY)
3 weeks ago
3

Believe me when I say this, the whidden hospital is better than this place now. I had a recent experience with someone I know that made come to this conclusion. For years I would've swore by Melrose/Wakefield hospital, their professionalism has gone down the tube and I'm sorry but if you do not have a good bed side manner than u should not be working there. LIKE EVERYONE, EXCEPT OF4 PEOPLE IN THE WHOLE BUILDING

Response from the owner
We're sorry to hear that you didn't have a great experience with our team. We always strive to deliver quality and compassionate care for all our patients. You can reach our Patient Relations Department by calling 781.979.3021, if you want to provide more details.
Chinita
4 weeks ago
1

Response from the owner
Thank you for taking the time to leave feedback. We’re sorry you did not have a positive experience at MelroseWakefield Hospital. We take customer satisfaction seriously and would like to discuss further. Please contact us at 781.979.3021 at your convenience, so a member of our Patient Experience Team can contact you.
Jacob Constant-Baptista
1 month ago
5

I got hit by a car cycling to work 11/6/24 and was treated at Melrose-Wakefield and everyone there was beyond competent and I couldn’t have been left in better, more experienced hands. Bedside manner was immaculate and I suffered severe trauma so I don’t recall everyone’s name, but I believe an ER nurse named Andrea but also may have been Victoria, there was a Victoria and Andrea, both great, but one of them was kind of my saving grace that morning, and my PA I remember her name was Madison. Because I had suffered so much trauma to my face I became a bit difficult and demanding but this nurse I speak of took my concerns of my Type 1 Diabetes and my request for insulin very seriously. I ended up feeling the need to apologize for my passive-aggressiveness as she was just doing her job the way she was taught - the right way. My husband was there with me and it was a horrible experience, 10 stitches but these people handled my injuries with the utmost care and integrity. Thank you Melrose-Wakefield Hospital, Emergency Department

Response from the owner
Thank you! We're always here to provide timely emergency care. Our team will love to hear about your kind words. Best wishes!
Abigail Mervil
1 month ago
5

Jennifer, Kate, Nina, Colleen❤️❤️❤️❤️they are so amazing, pardon me if I misspell any of the names. 🙏🙏🙏🙏 They demonstrate genuine empathy and concern for their patients' well-being. My aunt gave birth on Friday evening they helped my aunt a lot. When I say these people are amazing believe me they are. Effective communicators, detail-oriented, problem-solvers, Patient advocates, Dedicated and hardworking, Ethical and trustworthy, resilient, very understanding, very patient with people thank you all. ♥️♥️♥️♥️❤️❤️❤️❤️❤️❤️give them a raise every six months

Response from the owner
We're glad to hear you had an excellent experience with our team. You can always count on us should you need us again in the future!
Robin
1 month ago
5

Friendly service and very kind workers and in an awesome job

Response from the owner
We love to hear that! Our team always delivers quality and compassionate care, and we'll gladly share your kind words with them. Take care!
Hilary mcGunigle
2 months ago
1

My experience was horrible at this hospital. I chose to have my knee replacement at this hospital. The nursing staff were terrible. I was constantly in pain. I had to fight the nursing staff for my medication on a regular basis. Even had to hobble down to the front desk to ask for medication. Only to have them say each time oh yes they are on their way. I waited for three hours in agony. When she finally got there. The nurse tried to scold me for complaining. Giving me excuses. Saying how they're short staffed and there are other patients besides myself. 🤔 how dear they!!! Very unprofessional. I don't care what is going on with me in the future. I could be having a heart attack on the sidewalk outside of this place they call a hospital. I wouldn't choose to go there. This use to be a decent hospital years ago. It was never really a great hospital. This hospital is like the new widden hospital that use to be in Everett. I wouldn't be surprised if they're actually killing people there.

Response from the owner
We're sorry to hear that. Our mission is to provide high-quality care and compassionate service to all our patients, so we review every concern thoroughly and address them with our staff. Please contact us at 781.979.3021, and a member of our staff will reach out to you.
David Meehan
2 months ago
1

I would never recommend anyone to be treated at Melrose Wakefield Hospital. My brother was release to a rehab with his blood pressure so low. He has pneumonia in both lungs which apparently he left Melrose Wakefield with a uti infection that was not fully cleared or he got it from an unsanitary Foley catheter. He is severely malnourished and dehydrated. They are giving him antibiotics , steroids, electrolytes and will be giving him nutrition through a tube in his stomach.

Response from the owner
I hope your brother is doing well, and we sincerely apologize that your family’s experience at MelroseWakefield Hospital did not meet our high standard of patient care. Without further information and details, we are unable to investigate your complaint regarding your brother’s care and address this feedback specifically. We invite you to reach out to Patient Relations so we may gather more information regarding your and his experience. Patient Relations may be reached at 781-979-3021. If you reach our voicemail, it is because our Patient Relations Team is out rounding in the hospital or meeting with patients and families. Each patient experience is important to us, and we will return your call if you reach our voicemail. We welcome the opportunity to learn more about your experience so that we may address these concerns promptly. We look forward to hearing from you at 781-979-3021.

Best,
Patient Relations Team
MelroseWakefield Hospital
Mohammad Azazi
3 months ago
1

Unfortunately, my experience in the emergency department was far below expectations for a medical institution that is supposed to be reputable. The receptionist was busy eating snacks and showed no concern for the patients in front of her, despite the fact that everyone in the emergency department is there for urgent medical reasons that require prompt and serious attention. As for the attending nurse, she displayed a high level of indifference, performing the initial assessments while casually swinging in her chair, with no regard for the patient's condition or the quality of care being provided. It is truly disappointing to encounter this level of negligence in a place that should be a refuge for patients in times of need. Had there been another hospital nearby, I would not have chosen to come here. I do not recommend this facility to anyone seeking genuine medical care in emergency situations.

Response from the owner
We're sorry to hear that you didn't have a great experience with our team. We always strive to deliver quality and compassionate care for all our patients. You can reach our Patient Relations Department by calling 978-937-6458, if you want to provide more details.
Sathya Swamy
3 months ago
1

Post-Operative Care Review – Very Disappointing Experience I recently had a procedure at this hospital, and I am extremely disappointed in the post-operative care I received. Immediately after surgery, I was unable to speak or open my eyes, though I was fully conscious and could hear everything happening around me. The environment was loud, with excessive chatting, which was overwhelming in my state. I was told I would be in recovery for at least an hour, but the nurse gave me a small sip of water, asked if I was going to throw up, and then said, “You’re all set, you can leave.” This was said while I was still unable to open my eyes or verbally respond. The nurse briefly reviewed post-op instructions and stated, “Most probably you won’t remember this, but it’s written here, you can read it.” I was then taken downstairs, despite my husband specifically asking to speak to the nurse upstairs. The nurse responded, “She is fully conscious,” which was not true in any meaningful sense—I was unable to communicate properly or open my eyes at that time. I had my child at this same hospital previously and had an excellent experience, so I truly don’t know what went wrong this time. This experience left me feeling vulnerable, ignored, and disappointed in the level of care provided. I hope steps are taken to ensure other patients are treated with more awareness and compassion during such a critical recovery period.

Response from the owner
We sincerely apologize that your experience at MelroseWakefield Hospital did not meet our high standard of patient care. Without further information and details, we are unable to investigate your complaint and address this feedback specifically. We invite you to reach out to Patient Relations so we may gather more information regarding your experience. Patient Relations may be reached at 781-979-3021. If you reach our voicemail, it is because our Patient Relations Team is out rounding in the hospital or meeting with patients and families. Each patient experience is important to us, and we will return your call if you reach our voicemail. We welcome the opportunity to learn more about your experience so that we may address these concerns promptly.
SALMA AZDEL
3 months ago
1

I honestly do not want to give a star to this hospital but it's not an option they force you to give them a star which they don't deserve, i've been going to this hospital for years now for my two daughters i have 3 years old and 1-year-old, The nurses are very very rude all the time for no reason, They've been treating my one year old with disgusting way and regressive way, i went there on May 23th 2025 with my 1-year-old, because they give her a vaccines and she cannot walk after, i was explaining what happened to the Dr's they won't ever listen to my concerns as a mother, they would not helpful al all, they had to take blood from my 1 year-old baby and the nurse she did it in very very regressive way, until the blood of my 1 year old daughter went everywhere on the room and on her dad's, t shirt, instead of the nurse apologize she was blaming it on one a year old baby, the doctor was yelling at me because I was trying to understand what she says or that what they going to do to my 1-year-old, and the sad part about it they were all of them laughing the doctor and the nurses laughing and taking down about me and my 1-year-old and her Father in the hall we heard everything the worst experience in my life ever "Melrose wakefield hospital in Massachusetts" do better!!!!!!!! , the worst hospital to go to for care to the loves one's The nurses and Dr's will treat you like a garbage. I don't recommend this place to anybody

Response from the owner
We sincerely apologize that your experience at MelroseWakefield Hospital did not meet our high standard of patient care. Without further information and details, we are unable to investigate your complaint and address this feedback specifically. We invite you to reach out to Patient Relations so we may gather more information regarding your experience. Patient Relations may be reached at 781-979-3021. If you reach our voicemail, it is because our Patient Relations Team is out rounding in the hospital or meeting with patients and families. We return all calls and your call and experience is important to us. We welcome your call and hope to have the opportunity to learn more about your experience so that we may address these concerns promptly.

Thank you,
Patient Relations Team
Overall Experience
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